--- title: "Synap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Synap Software - reviews, pricing plans, popular comparisons to other Learning Management System products and more." source_url: "https://www.capterra.com/p/179077/Synap/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Synap Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Synap ## What is Synap? Synap is an award-winning online exam platform that enables organisations to deliver secure, flexible assessments and exams at scale. Our intuitive and highly customisable platform makes it easy to create, manage, and deliver both formative and high-stakes exams. Synap includes a built-in proctoring tool, guaranteeing a secure, fair, and compliant exam environment. Gain deep insights into exam performance with advanced analytics, custom reports, and cohort comparison tools. Designed with customers in mind, Synap is versatile enough for organisations across any sector to implement with ease. ## What is Synap used for? [Exam](https://www.capterra.com/exam-software/)[Training](https://www.capterra.com/training-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/) Overall rating Based on 32 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $143 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Synap alternatives Highest Rated [Psicotest](https://www.capterra.com/p/10039915/Psicotest/) [5.0 (36)](https://www.capterra.com/p/10039915/Psicotest/reviews/) Starting price $10559.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10039915/Psicotest/) [4.8 (169)](https://www.capterra.com/p/127236/SkyPrep/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Exam.net](https://www.capterra.com/p/233321/Examnet/) [4.6 (108)](https://www.capterra.com/p/233321/Examnet/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/233321/Examnet/) [ProProfs Quiz Maker](https://www.capterra.com/p/129610/ProProfs-Quiz-Maker/) [4.5 (126)](https://www.capterra.com/p/129610/ProProfs-Quiz-Maker/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129610/ProProfs-Quiz-Maker/) [View all alternatives](https://www.capterra.com/p/179077/Synap/alternatives/) ## FAQs about Synap Overview ### Which roles and teams benefit most from Synap? Synap is most used by training and learning leaders, including LMS leads, training managers, trainers, and training support administrators, who deliver assessments, track learner progress, and manage course content. Academic staff, such as professors, lecturers, and education coordinators, use it for student testing, while executives oversee workforce or program learning outcomes. Answer based on 32 reviews Overview ### What company size and industries is Synap built for? Synap is for organisations delivering secure online exams, with small businesses comprising 81% of reviewers and E-Learning the top industry at 25%. It also serves midsize businesses (12%) and enterprises (6%), with users in Education Management (19%) and Medical Practice (12%). Answer based on 32 reviews Features and Usability ### What are the key features of Synap? Synap offers adaptive learning, course builder, assessments and quizzes, automated grading, and learning paths for training delivery and testing. It also includes browser lockdown, live proctors, identity verification, text similarity detection, reporting, white labeling, multilingual support, and LMS integration through LTI. Pricing ### How much does it cost and what fees or limitations are included? Synap starts at $143 per month for the Standard plan, with Pro at $364 per month and Business at $807 per month, all usage based. A free trial is available. Standard suits new or growing companies, while Pro and Business add more automation, integrations, and advanced controls. Answer based on 1 reviews Integrations ### Which third-party tools and platforms does Synap integrate with? Synap connects natively to GoTo Meeting, Google Analytics 360, Intercom, Mailchimp, Microsoft Excel, PayPal, Segment, Stripe, Zapier, Zendesk Suite, and Zoom Workplace. Its integrations cover video conferencing, analytics, support, email marketing, spreadsheets, payments, and automation tools. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Synap offer? Synap provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Synap offer? Synap provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as responsive and helpful, with quick messaging, creative solutions, and guidance during setup or changes. Some also note that support access and service levels can vary by subscription tier. Answer based on 6 reviews User interface ### Is Synap easy to use for learners and administrators? Synap provides an interface that most learners, educators, and training teams find easy to navigate for creating, delivering, and completing assessments. Its clear learner experience and flexible course structure support adoption, including for less technical users. Some administrators find library and collection navigation less intuitive when managing large volumes of resources. Answer based on 11 reviews ## Features AI summary Based on 7,102 Learning Management System reviews Capterra data shows that buyers of learning management system software rank the following features as their top priorities: - **Course Management** (**48%** of reviewers rated this feature as critical) - **Learner Portal** (**47%**) - **Training Management** (**44%**) Synap supports all three features that reviewers identify as most important: **Course Management**, **Learner Portal**, and **Training Management**. Together, these capabilities help businesses organize learning content, give learners easy access to training materials, and manage training delivery more efficiently, allowing teams to run structured learning programs and track progress with greater consistency. Tests/Assessments 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Create tools to measure student retention of learning material and lessons Progress Tracking 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Online Tests 4.8 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Exams administered online via computers or other electronic devices Time Limits 4.5 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Set time limits with respect to the entire exam or as per the questions Reporting/Analytics 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Grading 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Automatically score assessment results Synap 107 features ### All Features - Academic/Education: Software specialized for schools (K-12 & Post-Secondary) - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Assessments & Quizzes: Designs and administrates tests and quizzes. - Assignment Scheduling: Enables users to plan assignments and dispense them automatically. - Auditing: Examine established processes and records to ensure accuracy, compliance, and policy adherence - Automated grading: Automates grading of student assessments. - Automated Proctoring: Automate exam monitoring with features like facial recognition and screen sharing tracking to prevent impersonification and cheating - Automatic Grading: Automatically score assessment results - Browser lockdown: Locks down test takers’ browser during testing sessions to prevent accessing other applications or browser windows. - Candidate Management: Build, track, and maintain relationships with candidates - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Certifications: Allows users to manage certifications to comply with regulations and standards - Communication & Notifications: Provides functionality to communicate and send notifications to users. - Content Creation: The ability to create unique content - Content Delivery and Tracking: Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance. - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Corporate/Business: Software specialized for corporate use - Course Access: Manages access to course listing on customization dashboard. - Course Authoring: Developing custom training courses for educating employees or for teachers to create courses for their students - Course Builder: Allows users to create sales training courses - Course Completion: Assesses the progression of all courses - Course Marketplace: Enables users to purchase and consume courses via an online marketplace. - Customer Training: Training courses can be offered outside organization to customers and partners. Can include e-commerce functionality for customers to purchase training courses. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - E-Commerce: Allows attendees to purchase additional products or merchandise while registering for an event. - Education ERP System: Integrates with Education ERP system - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Reminders: Reminders sent via email - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help and Support: Allows 24/7 access to assist in resolving concerns. - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Industry Compliance: Provides training solutions that are compliant with industry regulations such as manufacturing, government, law enforcement, healthcare, and more. - Learning Management: Organize and track educational activities - Learning Management System: Integrates with Learning Managment System - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Live Chat: Ability to chat online in real time - Live Proctoring: Test-takers are monitored in real-time by a human proctor via web camera, session recording, etc. - Live proctors: Provides option to have a live remote human proctor for an exam session. - Live Results Sharing: Present live poll results to audience - LMS Integration (LTI): Integration with LMS system - Lock Down: Lock down student devices once an exam is downloaded and opened - Manager Portals: Allows managers to see progress of team members. - Mobile Access: Access software remotely via mobile devices - Mobile Compatibility: Ensures email signature branding looks good on mobile devices and email platforms. - Mobility: Provides accessibility from a mobile device for learning on the go - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multilingual: Provides accurate recognition across multiple languages and accents, often with built-in translation capabilities. - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Online Tests: Exams administered online via computers or other electronic devices - Performance: Identify the most performant content and the types of content that can be improved or eliminated. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Employment Testing: Assessing skills & knowledge of job candidates - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Quizzes: Brief assessments used to measure knowledge and skills - Randomization: Randomize the displayed order of questions and answer options - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Recording: Record and save a video file of what is happening on a computer screen - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skills Tracking: Track employee skills, competencies, training & qualifications - Subscriptions: Enables user to sell and manage subscriptions to created courses. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Test Scheduling: Schedule students for online testing - Test session reports: Generates detailed reports on test takers’ behavior and potentially suspicious activity. - Test/Quiz Creation: Create or build customized tests and quizzes - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Text Similarity Detection: Detection of text similarities within a document, file, or online content when compared to other existing sources - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Limits: Set time limits with respect to the entire exam or as per the questions - Varied User Types: Limits user access to certain functionality and courses. - Version Control: Track revisions and updates made to files and navigate between different versions - Video recording: Enables recording of webcam video during a test takers’ session for later review by a testing administrator. - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Website Accessibility Tools: Tools that fix/remediate issues or optimize site elements to improve accessibility for visitors with disabilities or unique needs - Weighted Questions: Assign weighting to individual test questions according to the level of importance - White Labeling: Customizes LMS experience with custom branding, personalized URL, and more. - White-labeling: Allows users to provide embedded, white-labeled banking services within their own solutions. --- Get Advice We can help you find the software with the features you need. Features 4.6 (32) 4.6 Based on 32 reviews ## Pricing Value for money 4.8 (28) Free Trial [View pricing plan details](https://www.capterra.com/p/179077/Synap/pricing/) Standard $143.00 Usage Based,Per Month It includes: - Deliver exams, practice tests and courses - Branded certificates - Branded platform - Anti-cheat & security features - Candidate & question analytics - CSV import & export - Branded certificates & platform Pro $364.00 Usage Based,Per Month It includes: - Double & blind grading - Custom data fields & attributes - White-labelling & custom domain - Advanced question types - Essential APIs - Custom educator roles & permissions Business $807.00 Usage Based,Per Month It includes: - Customer Success Manager - RFP & ITT requests - Regional data hosting - Records of learning - LTI integration - Advanced grading roles & processes - White-labelled sub-portals - Advanced APIs - Single Sign-On (SSO) Value for money 4.8 (28) 4.8 Based on 28 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (30) 4.9 Based on 30 reviews ## User reviews Overall rating 4.8 Based on 32 reviews Filter by rating 5(26) 4(5) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent DO Declan O. Founder Medical Practice ### "An expensive but not a happy experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 7, 2025 Used it very briefly then had to cancel my subscription as there was no appropriate tier which would match my level of activity. Any potential useful interoperability features were confined to the higher subscription level although my concern was that even with that level I wasn't confident of there utility. Similarly, there was a tiered customer support level associated with subscription levels. The features linked to the tiered price range extended to how one engaged with users specifically the potential 'tutor' group. Pros Variety of assessment modalities. Reasonably effective processes to contact and engage your 'student' group. Cons Not instinctive, nor intuitive and not easy to find your way around the command menus. Poor integration and potential intra-operability with LMS tools such score, xAPI and LTI Alternatives considered [Absorb](https://www.capterra.com/p/61763/Absorb-LMS/) [Adobe Captivate](https://www.capterra.com/p/227148/Adobe-Captivate/) Reasons for choosing Synap I thought it had a better exam platform to meet my needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2026 Hi Declan, thank you for sharing your experience with Synap. We understand that usability can feel different depending on background and use case. Many customers find the platform intuitive, but we continually review feedback to balance ease of use with the flexibility needed for more advanced assessment workflows. Synap offers several pricing tiers to suit different requirements. Our Standard plan covers core online exam needs, including onboarding and ongoing Zoom and chat support from our UK team, without hard limits on support time. More advanced features, such as LMS/LTI integrations and SSO, are available on higher-tier plans, reflecting the added technical complexity and maintenance involved. Full details of features and pricing are available on our website, and we’re always happy to discuss specific requirements to ensure the right fit. We appreciate the feedback and wish you all the best moving forward. SK Sharaf K. Director Hospital & Health Care ### "Highly Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2025 Our experience using Synap has been overwhelmingly positive, we’ve been able to streamline our exam delivery process while ensuring the highest levels of security and efficiency. Synap’s intuitive platform has made it easy for both our team and candidates to navigate, making exam creation and delivery seamless.Security is a top priority for us, and Synap has delivered in this area as well, offering a secure environment for exam delivery that gives us confidence in the integrity of our assessments. Overall, Synap has truly enhanced our exam process, providing a flexible, secure, and engaging platform for our team. We’re excited to continue using it for future training and certification efforts. Pros We’ve found Synap to be an invaluable tool for securely delivering exams. The platform’s intuitive interface makes exam creation and delivery straightforward, while its adaptive learning technology ensures that each candidate is assessed based on their individual progress. Synap’s robust security features give us confidence in the integrity of our exams, and its progress tracking offers clear insights into each technician’s development. Cons While Synap is excellent for online learning and exam delivery, having more offline access options could be beneficial for technicians who may not always have reliable internet access, especially in remote areas. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SF Steve F. Training Manager Government Relations ### "UK Flour Millers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2024 Experience has been smooth, with continuous support and guidance to ensure each exam lands and is executed with minimal errors Pros Customer Service, dedicated account manager Cons Lack of Hot spot or drag and question and answers Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reasons for choosing Synap The ability to land and set up quickly and the support available - felt like every voice mattered, not just another number (customer) TestReach was a company we initially looked at which are not listed in the drop down Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EC Emalee C. Assessor Child Day Care Services ### "Great work!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2024 Great company with friendly, knowledgeable staff. Pros Any problems resolved and information given to stop the same issue happening again. Cons Can sometimes take a little while for a reponse. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LC Lisa C. Service Desk Analyst Computer Software ### "Synap Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 13, 2024 They have been excellent offering support and taking onboard suggestions and very responsive. Pros Its clean layout, and responsiveness of the Synap team Cons A little confusing to set up initially, but once past this initial phase, easy to use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LC Laura C. Director of Registration and Delivery E-Learning ### "Ease of use and customizability are key" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2024 Pros The team of developers and our account manager are great at providing support, accepting suggestions, and figuring out how to manage the requests to provide the service we need. It's an easy system, with surprisingly robust features. Cons Because we were using the system in a unique way, there were minor issues. Synap's team was able to help us through those issues. Switched from [LearnDash](https://www.capterra.com/p/130248/LearnDash/) Synap was the whole package. We didn't have to cobble together other add-ons to try to make the system work the way we wanted it to. We are a small company and Synap had a pretty robust basic package with lots of room to grow. I can see Synap's services providing our needs as we grow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SW Summer W. ABIPP Coordinator Medical Practice ### "amazing company for online exams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2023 So many benefits to using SYNAP. Previously we were only able to offer our exams, in person at a select testing location, once a year, now we are able to offer our exams monthly! Pros I like that the product is easy to use, easy to set up, affordable, and customer service is so fast and helpful. Cons At this time, I do not have any dislikes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CH Charlotte H. Editor in Chief Information Technology and Services ### "Reliable LMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 14, 2023 Pros The LMS does everything that we need it to do and importantly we can self-manage the platform. Improvements have been made over time to facilitate this too - we appreciate the ongoing development. Excellent product support and dedicated account management. Cons It would be great to have some more features from the gamification perspective e.g. badges, points, leaderboards etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EM Elise M. Technical Trainer Computer Software ### "Distributing Exams and Study Materials is a Snap in Synap! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2023 Amazing. The support we have received is really top-notch, we really felt like we were getting the "White Glove" treatment, even as a smaller company! Pros The number one thing we love about Synap is the support. There is an extensive library of documents, and on top of that we can quickly message the support team anytime. Our rep \[sensitive content hidden\] scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless. There are so many features we adore about Synap as well, importing entire exams worth of questions at once, being able to have a bucket of questions that automatically rotates to give a unique test to each learner, managing several courses, distributing materials to learners, I could go on all day. The interface is easy and intuitive for both educators and learners. Cons There are a few features we would like to see added such as learners being able to download videos directly from Synap, Surveys being available in Collections, and sorting/filtering being a bit easier. The support team was able to find a creative solution to every request, so it is all working just fine! Switched from [Brainshark](https://www.capterra.com/p/79808/Brainshark/) Brainshark did not have many of the features we needed for a technical certification exam. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CA Carol A. Administrator Education Management ### "Examination" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2023 Pros Product easy to use, very impressed with the customer service Cons Happy with Synap, nothing negative to report Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/179077/Synap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.