# Synap Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Synap Software - reviews, pricing plans, popular comparisons to other Learning Management System products and more. Source: https://www.capterra.com/p/179077/Synap --- # Synap Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Synap ## What is Synap? Synap is an award-winning online exam platform that enables organisations to deliver secure, flexible assessments and exams at scale. Our intuitive and highly customisable platform makes it easy to create, manage, and deliver both formative and high-stakes exams. Synap includes a built-in proctoring tool and an integrated AI proctoring solution, guaranteeing a secure, fair, and compliant exam environment. Gain deep insights into exam performance with advanced analytics, custom reports, and cohort comparison tools. Designed with customers in mind, Synap is versatile enough for organisations across any sector to implement with ease. ## What is Synap used for? [Exam](https://www.capterra.com/exam-software/)[Training](https://www.capterra.com/training-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/) Overall rating Based on 32 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $143 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Synap alternatives Highest Rated [Isograd Testing Services](https://www.capterra.com/p/10018043/Isograd-Testing-Services/) [4.8 (23)](https://www.capterra.com/p/10018043/Isograd-Testing-Services/reviews/) Starting price $105.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10018043/Isograd-Testing-Services/) [Exam.net](https://www.capterra.com/p/233321/Examnet/) [4.6 (108)](https://www.capterra.com/p/233321/Examnet/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/233321/Examnet/) [Easy LMS](https://www.capterra.com/p/145800/Easy-LMS/) [4.6 (178)](https://www.capterra.com/p/145800/Easy-LMS/reviews/) Starting price $80.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145800/Easy-LMS/) [TestWe](https://www.capterra.com/p/177024/TestWe/) [4.7 (38)](https://www.capterra.com/p/177024/TestWe/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177024/TestWe/) [View all alternatives](https://www.capterra.com/p/179077/Synap/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Tests 4.8 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Exams administered online via computers or other electronic devices Tests/Assessments 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Create tools to measure student retention of learning material and lessons Time Limits 4.5 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Set time limits with respect to the entire exam or as per the questions Course Management 4.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Create, organize, and assign courses to users Reporting/Analytics 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Learner Portal 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Students can access materials and communicate with instructors via their online student profile Synap 112 features Software specialized for schools (K-12 & Post-Secondary) Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Assign issues and tasks based on availability or required skills Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Record audio and/or video Examine established processes and records to ensure accuracy, compliance, and policy adherence Automate exam monitoring with features like facial recognition and screen sharing tracking to prevent impersonification and cheating Automatically score assessment results Tools that allow users to create and publish courses and course material/content LMS functionality built-in for content delivery Build, track, and maintain relationships with candidates Create and distribute custom certificates for achievements or assessments. Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders Manage and track all internal and external communication conducted via calls, email, text, or chat Enable students, customers or employees to engage with each other in a particular space online or offline Track and report regulatory data to either internal management or external stakeholders Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Software specialized for corporate use Developing custom training courses for educating employees or for teachers to create courses for their students Create, organize, and assign courses to users Publish finished eLearning course in a compatible eLearning format (e.g., SCORM, xAPI). Track which progress and course materials have been completed by each user Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Software specialized for companies that sell courses/content Receive and/or send email notifications for urgent updates, requests, or other information Reminders sent via email Tools to improve and measure employee satisfaction and involvement Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Tracks metrics that provide insight into how a user interacts with any interface or product Software designed for higher education organizations Review or test a specific candidate's skills Students are encouraged to interact with technology-enabled study materials during the course of learning Students can access materials and communicate with instructors via their online student profile Organize and track educational activities Ability to chat online in real time Test-takers are monitored in real-time by a human proctor via web camera, session recording, etc. Lock down student devices once an exam is downloaded and opened Import various types of media (e.g., images, presentations, videos, music, etc.) to be used in eLearning courses Distribute training content in bite-size pieces that can be consumed in short periods of time Access software remotely via mobile devices Access the system via a mobile application Access for students to complete learning materials on mobile platforms Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Simultaneously record webcam and screen Two-way actions and communication between multiple users in real time Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Exams that can be administered on a device without connection to the internet Exams administered online via computers or other electronic devices Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Assessing skills & knowledge of job candidates Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Tools to find, assess, and hire suitable candidates for a job within an organization Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Automatically calculate score after the assessment Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework Record and save a video file of what is happening on a computer screen Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge Assembling information about a topic of interest and building content paths without assistance from third parties Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Track employee skills, competencies, training & qualifications Curate interest-based student communities, promote their creation, and encourage student participation Database of students to track personal information of individuals and families Gauge satisfaction and receive information for improvement and success Real-time, interactive learning experiences where participants engage in learning activities simultaneously Schedule students for online testing Create or build customized tests and quizzes Create tools to measure student retention of learning material and lessons Set up connections to third-party platforms to improve business processes Set time limits with respect to the entire exam or as per the questions Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) Software designed for companies who offer training programs to clients Track employee/learner's progression through training programs Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Connect with meeting participants remotely over video Supports various video file formats Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. Interact with data visualization elements, such as charts and graphs, to drill down into data Tools that fix/remediate issues or optimize site elements to improve accessibility for visitors with disabilities or unique needs Assign weighting to individual test questions according to the level of importance Get Advice We can help you find the software with the features you need. Features 4.6 (32) 4.6 Based on 32 reviews ## Pricing Value for money 4.8 (28) Free Trial [View pricing plan details](https://www.capterra.com/p/179077/Synap/pricing/) Standard $143.00 Usage Based,Per Month It includes: - Deliver exams, practice tests and courses - Branded certificates - Branded platform - Anti-cheat & security features - Candidate & question analytics - CSV import & export - Branded certificates & platform Pro $364.00 Usage Based,Per Month It includes: - Advanced question types - Essential APIs - White-labelling & custom domain - Custom educator roles & permissions - Double & blind grading - Custom data fields & attributes Business $807.00 Usage Based,Per Month It includes: - Single Sign-On (SSO) - Advanced APIs - White-labelled sub-portals - Advanced grading roles & processes - LTI integration - Records of learning - Regional data hosting - RFP & ITT requests - Customer Success Manager Value for money 4.8 (28) 4.8 Based on 28 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (30) 4.9 Based on 30 reviews ## User reviews Overall rating 4.8 Based on 32 reviews Filter by rating 5(26) 4(5) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent DO Declan O. Founder Medical Practice ### "An expensive but not a happy experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 7, 2025 Used it very briefly then had to cancel my subscription as there was no appropriate tier which would match my level of activity. Any potential useful interoperability features were confined to the higher subscription level although my concern was that even with that level I wasn't confident of there utility. Similarly, there was a tiered customer support level associated with subscription levels. The features linked to the tiered price range extended to how one engaged with users specifically the potential 'tutor' group. Pros Variety of assessment modalities. Reasonably effective processes to contact and engage your 'student' group. Cons Not instinctive, nor intuitive and not easy to find your way around the command menus. Poor integration and potential intra-operability with LMS tools such score, xAPI and LTI Alternatives considered [Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/) [Adobe Captivate](https://www.capterra.com/p/227148/Adobe-Captivate/) Reasons for choosing Synap I thought it had a better exam platform to meet my needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2026 Hi Declan, thank you for sharing your experience with Synap. We understand that usability can feel different depending on background and use case. Many customers find the platform intuitive, but we continually review feedback to balance ease of use with the flexibility needed for more advanced assessment workflows. Synap offers several pricing tiers to suit different requirements. Our Standard plan covers core online exam needs, including onboarding and ongoing Zoom and chat support from our UK team, without hard limits on support time. More advanced features, such as LMS/LTI integrations and SSO, are available on higher-tier plans, reflecting the added technical complexity and maintenance involved. Full details of features and pricing are available on our website, and we’re always happy to discuss specific requirements to ensure the right fit. We appreciate the feedback and wish you all the best moving forward. SK Sharaf K. Director Hospital & Health Care ### "Highly Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2025 Our experience using Synap has been overwhelmingly positive, we’ve been able to streamline our exam delivery process while ensuring the highest levels of security and efficiency. Synap’s intuitive platform has made it easy for both our team and candidates to navigate, making exam creation and delivery seamless.Security is a top priority for us, and Synap has delivered in this area as well, offering a secure environment for exam delivery that gives us confidence in the integrity of our assessments. Overall, Synap has truly enhanced our exam process, providing a flexible, secure, and engaging platform for our team. We’re excited to continue using it for future training and certification efforts. Pros We’ve found Synap to be an invaluable tool for securely delivering exams. The platform’s intuitive interface makes exam creation and delivery straightforward, while its adaptive learning technology ensures that each candidate is assessed based on their individual progress. Synap’s robust security features give us confidence in the integrity of our exams, and its progress tracking offers clear insights into each technician’s development. Cons While Synap is excellent for online learning and exam delivery, having more offline access options could be beneficial for technicians who may not always have reliable internet access, especially in remote areas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SF Steve F. Training Manager Government Relations ### "UK Flour Millers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2024 Experience has been smooth, with continuous support and guidance to ensure each exam lands and is executed with minimal errors Pros Customer Service, dedicated account manager Cons Lack of Hot spot or drag and question and answers Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reasons for choosing Synap The ability to land and set up quickly and the support available - felt like every voice mattered, not just another number (customer) TestReach was a company we initially looked at which are not listed in the drop down Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Emalee C. Assessor Child Day Care Services ### "Great work!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2024 Great company with friendly, knowledgeable staff. Pros Any problems resolved and information given to stop the same issue happening again. Cons Can sometimes take a little while for a reponse. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lisa C. Service Desk Analyst Computer Software ### "Synap Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 13, 2024 They have been excellent offering support and taking onboard suggestions and very responsive. Pros Its clean layout, and responsiveness of the Synap team Cons A little confusing to set up initially, but once past this initial phase, easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Laura C. Director of Registration and Delivery E-Learning ### "Ease of use and customizability are key" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2024 Pros The team of developers and our account manager are great at providing support, accepting suggestions, and figuring out how to manage the requests to provide the service we need. It's an easy system, with surprisingly robust features. Cons Because we were using the system in a unique way, there were minor issues. Synap's team was able to help us through those issues. Switched from [LearnDash](https://www.capterra.com/p/130248/LearnDash/) Synap was the whole package. We didn't have to cobble together other add-ons to try to make the system work the way we wanted it to. We are a small company and Synap had a pretty robust basic package with lots of room to grow. I can see Synap's services providing our needs as we grow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Summer W. ABIPP Coordinator Medical Practice ### "amazing company for online exams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2023 So many benefits to using SYNAP. Previously we were only able to offer our exams, in person at a select testing location, once a year, now we are able to offer our exams monthly! Pros I like that the product is easy to use, easy to set up, affordable, and customer service is so fast and helpful. Cons At this time, I do not have any dislikes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Charlotte H. Editor in Chief Information Technology and Services ### "Reliable LMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 14, 2023 Pros The LMS does everything that we need it to do and importantly we can self-manage the platform. Improvements have been made over time to facilitate this too - we appreciate the ongoing development. Excellent product support and dedicated account management. Cons It would be great to have some more features from the gamification perspective e.g. badges, points, leaderboards etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Elise M. Technical Trainer Computer Software ### "Distributing Exams and Study Materials is a Snap in Synap! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2023 Amazing. The support we have received is really top-notch, we really felt like we were getting the "White Glove" treatment, even as a smaller company! Pros The number one thing we love about Synap is the support. There is an extensive library of documents, and on top of that we can quickly message the support team anytime. Our rep \[sensitive content hidden\] scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless. There are so many features we adore about Synap as well, importing entire exams worth of questions at once, being able to have a bucket of questions that automatically rotates to give a unique test to each learner, managing several courses, distributing materials to learners, I could go on all day. The interface is easy and intuitive for both educators and learners. Cons There are a few features we would like to see added such as learners being able to download videos directly from Synap, Surveys being available in Collections, and sorting/filtering being a bit easier. The support team was able to find a creative solution to every request, so it is all working just fine! Switched from [Brainshark](https://www.capterra.com/p/79808/Brainshark/) Brainshark did not have many of the features we needed for a technical certification exam. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Carol A. Administrator Education Management ### "Examination" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2023 Pros Product easy to use, very impressed with the customer service Cons Happy with Synap, nothing negative to report Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179077/Synap/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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