# Synap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Synap the right Assessment solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179077/Synap/reviews --- Synap 4.8 (32) [View alternatives](https://www.capterra.com/p/179077/Synap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of Synap Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews SK Sharaf K DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Our experience using Synap has been overwhelmingly positive, we’ve been able to streamline our exam delivery process while ensuring the highest levels of security and efficiency.“ May 2, 2025 DO Declan O FounderMedical Practice, Self-employedUsed the software for: 6-12 months. “Any potential useful interoperability features were confined to the higher subscription level although my concern was that even with that level I wasn't confident of there utility.“ October 7, 2025 SK Sharaf K DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “We’ve found Synap to be an invaluable tool for securely delivering exams.“ May 2, 2025 JD Jonathan D Driver Operations ExecutiveTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: More than 2 years. “The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team! When we want to make changes to our platform, they are always there to help us through the process and provide ideas for what we are trying to achieve.“ June 14, 2023 AR Amber R Postdoctoral Ed CoordinatorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “The customer support, customization of reports super fast results, responsiveness“ June 14, 2023 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Lisa C. Service Desk Analyst Computer Software Used the software for: 6-12 months ### "Synap Review" August 13, 2024 4.0 They have been excellent offering support and taking onboard suggestions and very responsive. Pros Its clean layout, and responsiveness of the Synap team Cons A little confusing to set up initially, but once past this initial phase, easy to use Review Source JD Jonathan D. Driver Operations Executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Synap is an excellent product for e-learning!" June 14, 2023 5.0 Synap is a brilliant company, the Synap team truly want to make sure their e-learning platform is excelling and are very helpful when we have a suggestion or any idea. Pros The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team! When we want to make changes to our platform, they are always there to help us through the process and provide ideas for what we are trying to achieve. Cons We do not have any cons at the moment, we made some adjustments to our platform that made a good impact on the overall efficiency of the product. Review Source CH Charlotte H. Editor in Chief Information Technology and Services Used the software for: 2+ years ### "Reliable LMS" August 14, 2023 4.0 Pros The LMS does everything that we need it to do and importantly we can self-manage the platform. Improvements have been made over time to facilitate this too - we appreciate the ongoing development. Excellent product support and dedicated account management. Cons It would be great to have some more features from the gamification perspective e.g. badges, points, leaderboards etc. Review Source FT Fergal T. Data & Automation E-Learning Used the software for: 2+ years ### "Feature Rich Platform that is Consistently Improving" June 14, 2023 5.0 Pros The platform structure (Library items placed into Collections) make multiple course variations very easy - saving significant amounts of time.Extensive Integrations with Zapier and Segment. This streamlines administrative approach (e.g. automated enrolment) and gives us incredibly in-depth insights into platform usage.The platform is rapidly improving with more features and improved User/Admin Interfaces.Easily the best Learning Platform I have worked with or interacted with as a Student. Cons We have a very significant number of resources stored on the platform. With the current Admin Interface, navigating through these resources in the Library and Collection can be challenging. Review Source HW Harry W. Discipline Leader in Physiology Higher Education Used the software for: 1-2 years ### "Extraordinarily helpful team" March 12, 2019 5.0 Excellent. First, Synap is helping my students to reinforce their knowledge of complex medical information. Traditionally, the most motivated university students have always formulated their own self-study test questions to improve their knowledge. However, although the bulk of students would be willing to use such question items, most of them would not have the time to formulate their own question items. By structuring a formal system for all students to use with Synap, it means that all students benefit, and that the question items are curated and vouchsafed by the module management team. This means that there is consistency and accuracy, as well as increased engagement. The Synap team have been extraordinarily helpful with every step of the process. They helped with item uploading, engagement data gathering, and even structuring a separate private environment reserved for my students (essential for issues with intellectual property and privacy). I know more about how my students, on average, use the excellent system. This is helping us to move forward with both educational best practise and educational research publications. Pros Synap has made a bespoke online testing programme for my university medical school students to reinforce their knowledge. The software was greatly appreciated by the students, who liked the fact that it was easy to use and also worked with a mobile app (although most of my students seemed to access it with a laptop -- which makes sense for formal studies). I found that the Synap interface was easy to use both for uploading and for correcting issues with poorly performing items. Cons I do not have anything negative to say about the Synap workspace. I should say that my students did not use the spaced reinforcement function because our plans did not include it. Review Source HS Henda S. Program Director/Lecturer E-Learning Used the software for: 6-12 months ### "Synap: the constant certainty in an uncertain strange world." November 6, 2020 5.0 From my first meeting with this team, I was blown away by their professionalism, their ability to accommodate any and all (and even strange) request, and their willingness to assist and to provide an amazing professional service in very stressful conditions. Examinations are never an easy time to work with students for the first time, but as a Third world country we had some extra curveballs that had nothing to do with the global coronavirus pandemic. During our examinations we had stage 4 loadshedding (this means that our national electricity provider cuts the electricity grids across the country for 3 hours at a time 4 times a day) The impact this had on a normal examination and the stress levels of our students were immense. But, this team got every single student through the exam with a professional attitude, support and kindness. (If I am honest, the way they dealt with my students sometimes put me to shame.. I am not nearly as level headed as these individuals) They even kept me calm. If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider. This company made the 2020 academic year, that brought unparalleled challenges in tertiary education, a success. I got glowing reviews from students (and not just the ones that passed). We all sing the praises of this programme and the kind people behind it. Pros We used the program for online examinations. It was incredibly easy to use. There are so many useful features, e.g the fact that students could access all the sources that they need on the platform, the life-chat function that provided immediate real-time and professional assistance, the recording of the examinations and the clear instructions, made this program ideal for our first online examinations. Cons The only thing would be (and this is just a suggestion, it was not a problem) If it is possible to highlight each correct answer for each student for MCQ questions. The rest was really easy and easily integrated in our current LMS systems. Review Source AL Aleksy L. Driver Services Executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Product Satisfaction Review" June 14, 2023 5.0 My experience with Synap has been great, a very friendly, hands-on team. Pros Our points of contact are a great help, always deliver when necessary Cons occasionally it may take time for requests to be fulfilled but this is only a slight annoyance, the standard at which they are fulfilled completely outweighs the negative of this. Review Source ML Matthew L. UCAT LMS Lead Education Management Used the software for: 2+ years ### "Easy-to-use platform" June 15, 2023 5.0 Pros Useful features, good support for new features to be implemented, easy to use. Cons Bulk adding new questions to quizzes can be tedious. Review Source AG Alex G. Trainer E-Learning Used the software for: 6-12 months ### "Very impressed with the product" November 16, 2020 5.0 My overall experience with Synap has been very positive. When the first national lockdown was announced, our business was unable to continue running face to face training so have relied very heavily on this system for the past 6 months to deliver a high-quality product. In a very short amount of time, we put together a number of bespoke courses for new and existing clients. Synap made this much much easier for us to deliver. Pros The best thing about the system is how straightforward it is to learn how to use it. I felt very confident in creating courses after a very short amount of time. Also, I like that once content has been added to the library, I can put together a new course in 10 minutes. I love how responsive the development team is when I need them and how the system is always improving. I really like how as an admin I can switch over to study mode to see what a learner would see. Cons There is only one small issue that we have faced. We have clients in the NHS and one of the small problems we have is the deliverability of invitations to learners with NHS email addresses. This has been mainly down to the servers of such a large organisation. It is possible for the organisation to change this by whitelisting the Synap email address. Reason for choosing Synap What separated Synap from other companies was the team behind it. \[SENSITIVE CONTENT HIDDEN\] are all so helpful. The system is easy and easy to learn. Review Source AR Amber R. Postdoctoral Ed Coordinator Education Management Used the software for: 2+ years ### "Synap REview 2023" June 14, 2023 5.0 Because of \[sensitive content hidden\] and her team it was nearly flawless Pros The customer support, customization of reports super fast results, responsiveness Cons the dual log ins were confusing to all, time difference between Uk and Indiana, the AI was a little picky in their flagging - turning ones head to cough is most likely not cheating Reason for choosing Synap It was recommended and vetted by a colleague who did the same thing we do and they loved it. Review Source CW Carolyn W. CEO Education Management Used the software for: I used a free trial ### "Beautiful New Beginnings online courses " February 25, 2019 5.0 Synap has allowed me to upload courses and expand my business globally. The reach this has provide for my business has meant that I am able to increase my profitability. Pros The software is user friendly and easily accessible for all. Content is easily loadable and interactive. Cons Sometimes the quality of my videos and length meant that they were unable to be uploaded in high quality and I had to convert the videos into lower resolution. Review Source DO Declan O. Founder Medical Practice Used the software for: 6-12 months ### "An expensive but not a happy experience" October 7, 2025 2.0 Used it very briefly then had to cancel my subscription as there was no appropriate tier which would match my level of activity. Any potential useful interoperability features were confined to the higher subscription level although my concern was that even with that level I wasn't confident of there utility. Similarly, there was a tiered customer support level associated with subscription levels. The features linked to the tiered price range extended to how one engaged with users specifically the potential 'tutor' group. Pros Variety of assessment modalities. Reasonably effective processes to contact and engage your 'student' group. Cons Not instinctive, nor intuitive and not easy to find your way around the command menus. Poor integration and potential intra-operability with LMS tools such score, xAPI and LTI Alternatives considered [Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/)[Adobe Captivate](https://www.capterra.com/p/227148/Adobe-Captivate/) Reason for choosing Synap I thought it had a better exam platform to meet my needs Review Source Response from Synap February 17, 2026 Hi Declan, thank you for sharing your experience with Synap. We understand that usability can feel different depending on background and use case. Many customers find the platform intuitive, but we continually review feedback to balance ease of use with the flexibility needed for more advanced assessment workflows. Synap offers several pricing tiers to suit different requirements. Our Standard plan covers core online exam needs, including onboarding and ongoing Zoom and chat support from our UK team, without hard limits on support time. More advanced features, such as LMS/LTI integrations and SSO, are available on higher-tier plans, reflecting the added technical complexity and maintenance involved. Full details of features and pricing are available on our website, and we’re always happy to discuss specific requirements to ensure the right fit. We appreciate the feedback and wish you all the best moving forward. SK Sharaf K. Director Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend" May 2, 2025 5.0 Our experience using Synap has been overwhelmingly positive, we’ve been able to streamline our exam delivery process while ensuring the highest levels of security and efficiency. Synap’s intuitive platform has made it easy for both our team and candidates to navigate, making exam creation and delivery seamless.Security is a top priority for us, and Synap has delivered in this area as well, offering a secure environment for exam delivery that gives us confidence in the integrity of our assessments. Overall, Synap has truly enhanced our exam process, providing a flexible, secure, and engaging platform for our team. We’re excited to continue using it for future training and certification efforts. Pros We’ve found Synap to be an invaluable tool for securely delivering exams. The platform’s intuitive interface makes exam creation and delivery straightforward, while its adaptive learning technology ensures that each candidate is assessed based on their individual progress. Synap’s robust security features give us confidence in the integrity of our exams, and its progress tracking offers clear insights into each technician’s development. Cons While Synap is excellent for online learning and exam delivery, having more offline access options could be beneficial for technicians who may not always have reliable internet access, especially in remote areas. Review Source LC Laura C. Director of Registration and Delivery E-Learning Used the software for: 1-2 years ### "Ease of use and customizability are key" July 26, 2024 4.0 Pros The team of developers and our account manager are great at providing support, accepting suggestions, and figuring out how to manage the requests to provide the service we need. It's an easy system, with surprisingly robust features. Cons Because we were using the system in a unique way, there were minor issues. Synap's team was able to help us through those issues. Switched from [LearnDash](https://www.capterra.com/p/130248/LearnDash/) Synap was the whole package. We didn't have to cobble together other add-ons to try to make the system work the way we wanted it to. We are a small company and Synap had a pretty robust basic package with lots of room to grow. I can see Synap's services providing our needs as we grow. Review Source SF Steve F. Training Manager Government Relations Used the software for: 6-12 months ### "UK Flour Millers" August 19, 2024 5.0 Experience has been smooth, with continuous support and guidance to ensure each exam lands and is executed with minimal errors Pros Customer Service, dedicated account manager Cons Lack of Hot spot or drag and question and answers Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Synap The ability to land and set up quickly and the support available - felt like every voice mattered, not just another number (customer) TestReach was a company we initially looked at which are not listed in the drop down Review Source EC Emalee C. Assessor Child Day Care Services Used the software for: 6-12 months ### "Great work!" August 14, 2024 5.0 Great company with friendly, knowledgeable staff. Pros Any problems resolved and information given to stop the same issue happening again. Cons Can sometimes take a little while for a reponse. Review Source Nezda L. Training Support Administrator Logistics and Supply Chain Used the software for: 1-2 years ### "A great tool for exam management" June 14, 2023 5.0 Previously, we held exams over Zoom, with the exam paper on a Word document. This posed various issues with cheating etc .Synap provides the delegate and exam management and security we need. Pros Easy to set up, maintain and use. When I have any problems, the chatbox is almost always answered quickly and issue is resolved within 20 mins or so. They listen to our suggestions and take them on board. Cons I think all of our issues have been resolved and, where relevant, our suggestions have been taken on board and a permanent feature. Reason for choosing Synap It offered everything we needed in a simple, cost-effective manner Review Source EM Elise M. Technical Trainer Computer Software Used the software for: 6-12 months ### "Distributing Exams and Study Materials is a Snap in Synap! " June 26, 2023 5.0 Amazing. The support we have received is really top-notch, we really felt like we were getting the "White Glove" treatment, even as a smaller company! Pros The number one thing we love about Synap is the support. There is an extensive library of documents, and on top of that we can quickly message the support team anytime. Our rep \[sensitive content hidden\] scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless. There are so many features we adore about Synap as well, importing entire exams worth of questions at once, being able to have a bucket of questions that automatically rotates to give a unique test to each learner, managing several courses, distributing materials to learners, I could go on all day. The interface is easy and intuitive for both educators and learners. Cons There are a few features we would like to see added such as learners being able to download videos directly from Synap, Surveys being available in Collections, and sorting/filtering being a bit easier. The support team was able to find a creative solution to every request, so it is all working just fine! Switched from [Brainshark](https://www.capterra.com/p/79808/Brainshark/) Brainshark did not have many of the features we needed for a technical certification exam. Review Source CM Colin M. Client Engagement Manager Education Management Used the software for: 2+ years ### "We made the right decision!" June 14, 2023 4.0 Overall i couldnt be happier with my experience with Synap. The things they don't do that i would like I know they are looking at because they care what their customers say. I always feel listened to and even if a request is a "no", they explain why but then work with me to find an alternitive and often better outcome. Pros Nothing is ever too much trouble for them, from major changes to minor improvements. Their platform is excellent and i highly recommend it, its the service I get from \[sensitive content hidden\] and the team that i love. Working with Synap is more of a partnership than a transaction and it makes my job so much easier. I also love how customisable the platform is, I have been able to make significant personalisation via Synap to ensure the product does what i want, the way i want it. Cons The product is customisable as mentioned as a pro, but this can sometimes rely on code which can sometimes have an issue but the team are always on hand to respond quickly and resolve. The platform also doesnt do absolutely everything i WANT, but it does do everything i NEED so not a big deal. Alternatives considered [Totara Learn](https://www.capterra.com/p/123703/Totara-LMS/)[Moodle](https://www.capterra.com/p/80691/Moodle/)[Easy LMS](https://www.capterra.com/p/145800/Easy-LMS/) Reason for choosing Synap A number of factors, mainly the ability to work with the team to ensure all my functionality requirements were met at a reasonable price Review Source Hamzah B. CEO E-Learning Used the software for: 6-12 months ### "Has Everything You Could Ask For" July 2, 2021 5.0 As an education company Synap has been an extremely helpful tool for not only our internal team but also for students around the world. Many of our students have benefit greatly from Synaps unique spaced learning feature and overall easy to use platform allowing anyone to easily navigate through the site. Pros What I liked most about Synap was not only the team being incredible helpful with setting everything up and migrating existing content over but the ease of use with the product. The team over at Synap also not only listen to user feedback but have implemented new product feature requests on numerous occasions which is very rare to see. Overall its just made life easier for our students... Cons Literally have nothing to say. Only downside is I wish I would've been with Synap earlier as it would've made things a whole lot easier :) Review Source George B. Founder, CEO Education Management Used the software for: 6-12 months ### "Set up an LMS for my EdTech company." September 20, 2018 5.0 From the experience I've had so far with Synap, the team seem to have an in depth understanding of the difficulties and logistics of training and helping employees study for exams, with some pretty neat cognitive research behind it too. They set up an LMS for my edtech company in minutes and continue to work with and support us getting everything on there. I'm sure it'll continue being a key part of our business strategy going forward. Pros Just recently discovered Synap when looking to create an online learning platform for my company's user base and I was seriously impressed. It really is THE new platform to utilise for businesses looking to implement e-learning for their employees quickly and efficiently. Very intuitive software. Cons Can't fault the platform yet (been using for circa 6 months now)... let's hope it stays that way! Review Source GH Gemma H. e-learning developer E-Learning Used the software for: 1-2 years ### "Great experience" February 21, 2019 5.0 Synap have been a great company to work with right from the beginning. No question/ query/ problem is too much of a big deal and they are always willing to help. We feel confident we can go to the Synap team to present an idea or request a system feature and they are keen to explore the options with us. As we are a relatively new company who are at the beginning of a journey with interactive learning we feel confident Synap have, and will continue to, support us well along the way. Pros Ease of moving from a static unusable system to Synap LMS platform allows us more freedom to incorporate the features we required for our company. Cons Nothing currently, always have been willing to take on new ideas and functions. Review Source SV Sarah V. Events Manager Legal Services Used the software for: 2+ years ### "User friendly exam platform with excellent support from Synap team" June 16, 2023 5.0 Pros Ongoing support and responsiveness of Synap team. New features keeping the product fresh and continuously improving user journey. Cons Needs better integration with proctoring software. Review Source LS Lin S. Director of Education Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent customer support" June 14, 2023 5.0 We needed to provide examinations during the pandemic and Synap supported us to transfer from paper to electronic assessments quickly and easily. The provision has been mostly well received. Pros The platform offered ease of use. Synap provides excellent support. Cons We need to consider proctoring in the future. Reason for choosing Synap Price and support offered Review Source JB Jamie B. Driver Services Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Synap - mytaxi" February 1, 2019 5.0 Top notch, students love it and the support from the Synap has been invaluable Pros Ease of use! A lot of our users wouldn't be that comfortable with online resources like this but the simplicity of the platform allows our students to learn and gain knowledge quickly & easily. Adaptability - Features on the platform allow students to tailor the questions they need to improve on and improve their overall score. Their spaced repetition algorithm also helps highlight areas students need to improve Cons Nothing! Couldn't recommend it any higher. We've had over 500 students pass their exam as a result of Synap's platform Review Source Similar Products Featured