Instore Software

Instore software


4 / 5
36 reviews


Average Ratings

36 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Instore Software
  • instoredoes.com/
  • United States

About Instore software

Instore is a cloud-based point of sale (POS) that offers features such as customer rewards, gift cards, promotions, online ordering, labor and inventory management, and insights to help business owners make better decisions. Instores real-time performance reports can be viewed on any device and exported easily to QuickBooks or other accounting solutions and integrates with the Chowly online ordering solution and multiple credit card processors.


Instore software Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Instore software Reviews Recently Reviewed!


It's been a journey

Sep 24, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Nice folks. If not for the fact that we're tied in to the gift cards that we've sold, we would probably experiment with different POS options. We're not convinced that other apps are better, we suspect that they all have pluses and minuses. But it would be nice to have the freedom to explore a bit more.

Pros: Generally speaking, it does what we need it to do in a way that makes sense. We often go months without thinking about it or worrying about it. The team at Instore genuinely cares, and while they don't listen to all of our feedback, we can see that our feedback has led to improvement.

Cons: I don't think the back end is robust enough. Sometimes it's impossible to download reports because the server times out before it processes and packages the reports. We've never felt that the "end of day" functionality made much sense. We'd like more flexibility with how it interacts with individual staff members. Sometimes changes are made without us being informed that don't feel like improvements. It would be nice if there were more flexibility in settings about how the app is set up.

Excellent POS for Bar Based Businesses

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The user interface of Instore is very simple to use. The way it presents categories and then items in those categories allows for fast input of orders for customers. The recently added Tab feature allows us to store credit card numbers without having to hold customers cards for tabs they want to run. The ability to add employee payroll cost, as well as COGS allows you to quickly see what your true profit for the day was after each shift closing.

Cons: The reporting system isn't as robust as I'd like, however the basic reporting does provide you with access to most items. I'd like to see more details around breakdown of sales per hour and day, etc.

Overall: For the money, its hard to beat Instore as a great POS system for our cigar bar.

My experience with Instore is overall favorable, but not without some frustrations

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: THANKS FOR ADDING TABS!!!!!

Pros: I like that usually when I call for assistance, I get a response within an hour. I also appreciate the ease of adjusting items through the back end of things. The ability to control tax on each item has also been vital to being able to use the system for my business.

Cons: The system isn't as intuitive as it could be. I'd also like to see more specifics in terms of back end reporting.

Easy, Intuitive - iPad Based POS Application for Restaurants and Retail

Sep 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: The folks behind this software know what they do well and understand their limitations. They do not "over sell" and provide great support.

Pros: Very Easy to Learn! Great Reporting! Great Customer Service! They have a nice size install base with "real world reference cases".

Cons: Not ready for Multi-Unit use quite yet but close. Would like to see a Kitchen Video Display solution for restaurants.

InStore : not a great pos

Sep 21, 2018
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The monthly fee is reasonable, less than it's competition. Other than that, I don't really see too many pros.

Cons: None of the data I want is easy to access, if even possible at all. Customer data is limited, such as access to emails. Daily, monthly and annual data is hard to talley. This is not a good choice for a busy restaurant.

Great POS program

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: At times when updates have occurred some information has been lost or repositioned

Pros: Its'simicity yet able to handle just about everything. Easy to make adjustments when necessary and communication with tech support is fast!

Cons: The lack of control we have over the rewards program, points, etc. I want to be able to handle customer issues immediately

Competitive

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall great system. Just need better communication with in store reps.

Pros: Price and full control of menu everything is done in store. No need to contact anyone or call unless it's really bad

Cons: I feel that the Credit card processing is a bit off. I would gave power outages often and also lost lots of money on offline processing.

Perfect for our shop

Jan 27, 2015
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Instore team is responsive to our needs and problems. Many times when I have had an issue, I have called to find them in the final stages of an update to resolve that very problem. They have a robust system that is very easy to use for our coffee shop. Menu updates are simple and can be pushed out immediately. Employee timesheets are kept automatically. They are worth every penny of our subscription, and I especially appreciate the use of third party hardware. We saved literally thousands of dollars in hardware alone. Bottom line: Instore is clean, easy to operate, easy to update, and simple. It's one less thing to consume my very limited time.

Cons: Some of the finer points of the software are a little clunky, such as item modifier management, and some of the backend is less user-friendly than desired. But again, I've been informed that a major backend overhaul is in the works to address these very issues. As far as complaints about the Vendor themselves, I have none!

Recommendations to other buyers: Before you jump on the Square bandwagon, really evaluate the ease of use for item tracking, menu management, and accounting. Instore has a great (and getting better) handle on it, whereas some of the others are basically just credit card machines.

Ease of use and great customer service!

Sep 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to see your companies daily and monthly sales. Customer service is great and they respond quickly when problems arise.

Cons: Have not been able to figure out how to assign a cashier to each register transaction. This is something that is needed to track cash loss prevention.

GREAT POS FOR A SMALL SHOP

Sep 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Customer service communication via email is great. Everyone is very accommodating and helpful.

Pros: It has all the features we need for a small cheese/wine/beer shop. Very easy to use, clean and simple user face. We sell cheese so the integrated scale is extremely useful. Not many other POS systems have integrated scale. Instore is always working on updates to improve the POS system. Since we've been using the system, they've added a new feature on sales tax which is quite useful for when we need to file sales tax.

Cons: There are a few features that we would like to have -- I can't easily get a master list of all my inventory, a request would have to be sent to the engineers and it takes a few days to turnaround. Customer service is great through email but not as helpful when we have issues in real time. Normally, can't reach anyone on the phone, would have to leave vmail or email and have someone return your call within 24 hrs.

Instore

Sep 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the emails we get about updates & the interface. For the most part it's really easy to use and the FAQ are very helpful.

Cons: It's not always the most intuitive POS system. It took a long time got an update to be created that allowed us to start tabs.

Overall Good product but could be much better.

Sep 23, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and stability. System rarely has any problems and the credit card processing is stable.

Cons: Key features missing for food service business. Missing ingredient level inventory and a feature to track waste so that your end of day numbers are exact.

So Happy in Austin

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Support is great and I'm so happy I chose instore for our first shop!

Pros: Ease of use, detail of reports, reward system is loved by most, hold orders are very convenient and the overall look!

Cons: That there is no FINAL screen after the customer signs or pays . . . Something to say, "Thank you! See you tomorrow" Customers are often confused and say, "am I done?" When it jumps to the next order screen

Good, not bad for start up

Sep 18, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: I love the rewards.

Pros: It is very easy to create an item. Once created you can easily send it right to the pos from anywhere. I don't always have to be at my store to up date.

Cons: There is not a very good inventory system. Or maybe it is just difficult to understand. I find myself guessing what I need because the system doesn't let me track it.

Overall the system is fairly easy to use.

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I don't like the fact that you don't need to open a shift in order to sell.

Pros: It's Easy to use. You can take the iPad anywhere. I like having the employee hours on the same system.

Cons: The individual shift reports. I would like more detail on the individual's shift, not just cash, When there's more than one shift open on the same date at the same time.

Does Pretty Good

Sep 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I like the Instore product it is easy to use, they are constantly updating it with new features, and I like the metrics it measures. However, I am afraid my business might be a bit too busy for it to keep up with.

Pros: The overall product is very clean and intuitive. It was easy to program and is easy for my employees to learn how to use.

Cons: I have a small soda fountain and when we get busy during peak hours, the system will occasionally lag. This can be very frustrating when we have a line out the door and need to pick up the pace.

Needs more features

Sep 18, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: No

Pros: It is easy to use but needs to add more features, such as an ability to hold and sort orders. This is vital for a business that takes orders for a few weeks out.

Cons: The iPad and system together are very glitchy (I don't know if they sell used iPads) but within six months our system became very hard to work with.

It's good to start

Sep 18, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: It needs to be easier to add inventory. Ounces, containers etc.

Pros: It's easy to train employees on and easy to navigate. I like that I can see the daily reports on my phone.

Cons: My accountant doesn't like the profit and loss report at all. He said it's not a true profit and loss report.

Like it but don't love it

Sep 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Reports are good and what I can see remotely with regards to sales

Cons: Grayscale, not really user friendliness

Good value but we have had to work out some "bugs" the good news is support fixes problems quickly.

Sep 18, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We are happy with the system and we are hoping that because we have had bugs worked out so quickly that that is a sign that the software is still evolving and can grow with us!

Pros: The customer support is really good. We communicate problems with a customer representative and he gets right back to us!

Cons: Just some "bugs" in the system and times that there is a syncing delay with the two terminals we have.

Easy to use and fast to setup

Sep 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: good experience with my first POS ever used.

Pros: multiple locations, ability to set up different items at each location, all in one registers available

Cons: layout need to be changed to make more user friendly. I have a large menu with many categories where more category space would have been useful

Has the opportunity to be great

Sep 21, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the easy set-up The online ability to see up to date sales I like the ability to be mobile with the POS

Cons: Do not like the customer service Do not like the fact you can't split tabs or combine them Don't like how easy it drops service or ability to take credit cards

Good enough but should be better

Sep 18, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I can do everything i need right from the ipad. Customer support is very good. The help pages on the website are helpful

Cons: In the app rums a little slow and it seems like a lot of buttons to be constantly pressing,l to get the result i want, i feel like it should be simplified somehow. The website is difficult to navigate.

Instore Hits The SweetSpot

Jul 22, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The customer service, while not 24 support, is extremely responsive. I have felt like I am part of my POS team instead of just an end user of a purchased product. The software is reliable and flexible.

Cons: The lack of 24 hour support has been difficult at times, but very rarely.

Recommendations to other buyers: We had a terrible experience with our previous POS provider and I learned a lot about how to interview POS providers. Be sure to write down all of the functions you expect and to go over each one in detail when searching for the right fit. Also, a big upfront investment is something to be wary of. What I loved about Instore was that, because we already had our own iPads and cash drawers, the initial set-up was extremely inexpensive. And it included completely supportive on-boarding.

Good POS system

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the customization features. You can tailor the app to help it function best for your store needs.

Cons: Certain features can slow you down if not utilized correctly. Customer service can be slow and take weeks to remedy bugs and fixes.

Very user friendly

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hand held are a great way to get orders quick and pay at the table.You can also use it off site for banquets.

Cons: You can't ring in or split tickets by seat numbers. The printer looses communication with the iPad one or twice a week

User Friendly all the way!

Sep 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall I am very satisfied with the instore software and the hardware. I love the reporting that is available and the easy of use.

Pros: I love the very simple interface. It is easy to program through the back office and the ability to customize is amazing. I also appreciate the easy of use with gift cards.

Cons: My only negative with the product is that it has a tendency to disconnect from the internet. The fix is usually unplugging the register and replugging in.

A good product that can be great with a few small tweaks

Sep 18, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Back-end reporting is intuitive and extremely helpful when submitting sales tax numbers quarterly. The checkout and payment process is easy to learn and simple as is time tracking for employee shifts.

Cons: Using signing up people for rewards could be easier and faster. It would be nice if the most popular items migrated to the tops of the categories automatically.

Instore has made it easy to train employees on register and group items accordingly yo expedite service.

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: No

Pros: I like how you can control the format. It's easy to add seasonal specials, adjust employee pay, and keep track of sales remotely. We also like the rewards program option.

Cons: It was slightly confusing to update and I had to reach out to tech support. I also wish there was an option to include half a cent for prices.

Point of sale for Cafe

Sep 22, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Customer service is helpful to solve problems.

Pros: It is very easy for a first time user to navigate. The is a lot of space for categories on home page which frees up the space is makes it uncluttered.

Cons: the screen is light grey and is not easy to see. We have some people that cannot use it because of the light print.

Hardships with InStore

Jan 29, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: There's not much I like about Instore.

Cons: There are all kinds of glitches with the software in addition to simple common functions not included that make using this product difficult and provide a less satisfying customer experience, which in turn affects sales, repeat business, and tips for the staff.

Recommendations to other buyers: Make sure to have a service industry professional help you pick out the right POS software and hardware for your needs if you yourself have never bartended or served, or if you have done so, but never with a POS system.

Beautiful, easy to use, just the right amount of insights

Feb 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The web dashboard is easy to follow and provides just the right amount of information and tools that I need (changing menu and prices, employees, locations).

Cons: A recent update resolved the issues I had. Before, there wasn't an offline mode for processing transactions.

Recommendations to other buyers: There are many solutions for taking payments. If you're looking for an actual utility that goes beyond payment processing and is simple, this is for you.

Perfect for Car Wash

Oct 19, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product was easy to use and they were very helpful. Had everything I needed for the car wash, even let me have add on's

Excellent customer service!

Mar 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Employees were very nice, prompt and knowledgeable about their products. It was very easy to understand the online presentation and make a choice for purchase.

Cons: So far I am 100% happy with the product and customer service. The equipment came nicely packet and was all brand new, and the employees have been helpful and friendly every time we speak!

Recommendations to other buyers: Make sure to ask a lot of questions and give details about what you hope to accomplish with the software so they can match you with the proper programming.

User friendly

Jan 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Detailed features, good customer service, easy to use

Instore Review

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Features are solid, employees are very nice and their customer service was great. Very easy to follow

Cons: There were a lot of glitches with the software that were recently fixed with an update, nothing to complain about