Who Uses This Software?

Customer success managers, help desk managers, and system administrators need help desk ticketing software for efficient management of customer support queries and requests.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Starts at $39 when paid annually, $49 when paid monthly
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • ProProfs
  • www.proprofs.com
  • Founded 2006
  • United States

About ProProfs Help Desk

ProProfs Help Desk is a cloud-based ticketing system powered with a collaborative shared inbox functionality. Ticket resolution is triggered by prioritization, canned responses, and team commenting. The software enables you to track customer delight with smart reports and surveys. You can review your agents performance too. Businesses, aiming to deliver a delightful customer experience, while making agents happier, opt for the customer support software.

ProProfs Help Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

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