Who Uses This Software?

Primarily catering to nonprofit organizations, it is a donation management solution that helps with purchases, automation, marketing and communications.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Donor Engine for pricing details.
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Donor Engine
  • www.donorengine.com/
  • United States

About Donor Engine

Donation management solution that helps users with donor database, purchases, workflow, marketing, communication and automation.


Donor Engine Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

Donor Engine Reviews Recently Reviewed!


Donor Engine Review

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about Donor Engine, for us, is the way that it can interface with other programs ie our website, our gateway for processing credit cards, and websites like PayPal. All of this information is automatically updated in Donor Engine and has saved us, literally, countless hours in manual entry.

Cons: This question is difficult to answer because there is nothing about Donor Engine that I do not like. If something happens to come up we contact our rep immediately and he gets things sorted out and we no longer have an issue.

Overall: As mentioned earlier, we have saved countless hours of manual entry with Donor Engine. Our old database required manual entry of all credit card, paypal, cash/cheque, and EFT transactions. With Donor Engine, all of this is automated and works very well.

We were the first charity to use Donor Engine and over the past 2 years there have been so many improvements and upgrades that it does not even look like the same system any longer. All transitions from one database program to another are challenging but I feel confident that any new charities would experience far fewer issue than we did.

If there is anything about Donor Engine that is not working (or just not working for us) or that we would like to have changed/upgraded or amended, our rep is very eager to help and is happy to hear feedback that can improve their system for all clients.

Donor Engine - Only small bugs but overall very good

Oct 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the interface is user friendly and straight forward

Cons: There are small inconsistencies and issues that make it slightly annoying, but overall they are a minor problem.

Overall: It has been a very good tool and any issues are resolved quickly.

Capterra loader

Donor Engine did it all

Sep 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Comprehensive for each situation and does everything.

Cons: Our database wasn't the best and the transfer of data took longer, but not really an issue with Donor Engine.

Overall: It gained us efficiency and therefore allow us to focus on our business and utilize resources to improve our non-profit.

Next Level Non-Profit

Mar 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customization to our event in every way. The ability the navigate in every area of our organization from one custom dashboard.

Cons: No dislikes, learning curve is always something we will face with new and improved software.

Overall: The benefits have been multiplying through the entire process. The entire Donor engine team is remarkable to work with. The ability to create and customize and eliminate any barriers to succeed. Fast and professional communication always. The Donor Engine team is looking out for their clients and constantly improving on every level for the benefit of the greater good. We love working with them.

Donor Engine has excellent customer service

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We recently switched to Donor Engine in January 2019. The customer service is by far above and beyond. Rep. respond quickly and they take care of any questions right away. The software is tailored to our needs and we brought a large number of records.

Cons: They are growing very quickly and trying to meet the needs of all their clients.

Overall: We researched many CRM companies. I did not want to be a number as we were with a previous company. Donor Engine is customer oriented company which will truly help our organization grow in the coming years.