# Shelter Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shelter Pro the right Animal Shelter solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179172/Shelter-Pro/reviews --- Shelter Pro 4.6 (11) [View alternatives](https://www.capterra.com/p/179172/Shelter-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shelter Pro Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Charles R. Director Public Safety Used the software for: 6-12 months ### "Great Product" March 26, 2025 5.0 Great system, if you are needing a system that works for shelter staff and animal control this is the one. It allows the staff to work together without having to reenter all the information. Pros Easy to customize to fit your shelter and animal control. It allows you to customize to your shelter needs and animal control so both departments can use one system, and it work easily for both. Great customer support. Cons I haven't found anything yet. We have had it about 8 months, and I have older staff, and they picked right up on it due to its simple use. Alternatives considered [Shelter Boss](https://www.capterra.com/p/241383/Shelter-Boss/) Reason for choosing Shelter Pro This system worked best for my department which is animal control and shelter. also, I had heard how good the customer service was, and they were correct best in the business. Switched from [Shelter Boss](https://www.capterra.com/p/241383/Shelter-Boss/) for ease of the product and just a better system Review Source JH Julie H. Lieutenant Law Enforcement Used the software for: 2+ years ### "ShelterPro Software gets the job done!" October 1, 2019 5.0 After trying several different popular software programs for our Animal Shelter, I tried ShelterPro. I loved how easy it was to understand. The transfer process from our old software program to ShelterPro was so easy! The ability to customize this software also was a plus and something that wasn't an option with other brands. The customer service is truly 5 star. Never have I had a problem that wasn't resolved in a timely matter, always professional and always friendly. I have used the software for over a decade and I have watched it grow and improve. It truly is a great program that I highly recommend! Pros Extremely easy to use! You can customize to meet your daily needs. Even when I ran into a brick wall with a situation that was not an option in ShelterPro Software, customer support came to my rescue. They tweaked a few things and created a page that I needed to meet inspections requirements. You won't get that type of customer service anywhere else! They listen to your needs and implement them into their product. Cons There is nothing that I dislike about this software. Alternatives considered [Chameleon](https://www.capterra.com/p/153079/Chameleon/) Reason for choosing Shelter Pro Ease of use Provided all the elements needed to run an animal shelter and also for the field officers investigations and case notes. Review Source AS Adrian S. Animal Welfare Manager Government Administration Used the software for: 2+ years ### "Gets the job done but don't expect bells and whistles" February 1, 2019 3.0 If you are looking for an economical software to manage your animal shelter, I would suggest it. Its very affordable compared to comparable software on the market but you certainly get what you pay for. Can be customized to fit the needs of your shelter but expect to spend a lot of time doing so and making changes as you go. All in all, if you need something cheap that gets the job done, Shelter Pro is it. If you are looking for a fully functional and customizable experience, better keep looking and be ready to pay the big bucks. Pros Really, for the money you can't go wrong. But you do get what you pay for. Cons Can not view the monthly reports without printing them. Makes for a real waste of paper. Also needs to be customizable on reports. I end up manually counting a lot of things each month when I feel the software should do this for me. Review Source JG James G. Animal Control Director Government Administration Used the software for: 2+ years ### "Shelter Pro Software Review" August 28, 2019 5.0 When we first purchased this software in February of 2016 we had a lot of support, and they made the transition from old software to Shelter Pro seamless and stress free. Every since then they have provided fantastic support and have helped at every step of the way. Pros I like how in depth the software is. You can definitely tell they put a lot of thought into the design and functionality of the product. They are always innovative and provide fantastic support. Cons I honestly can't find anything I'm not happy with. I'm very satisfied with this product. Alternatives considered [Chameleon](https://www.capterra.com/p/153079/Chameleon/) Reason for choosing Shelter Pro We liked Shelter Pro's layout and Shelter Pro was a much better value and gave us more bang for our buck. Review Source KA Kristine A. CFO Accounting Used the software for: 2+ years ### "Shelter Pro is a great tool for any animal shelter." August 30, 2019 5.0 We have an organization that runs a shelter, animal control services, spay/neuter clinic and a nonprofit. We serve a human population of approximately 400,000 people that serve 6 cities. All departments use Shelter Pro and can integrate their information into one database. Customer service is wonderful as we are able to speak with support to express our needs. New features are added yearly. We have over 25 users at a time on the program at 2 different locations. We have used this program for 10 years and are very happy with all the features. Pros Ease of use. Customization of the program to fit our needs. One database for all departments in our organization. Online licensing and website posting to our website in real-time. Ability to batch invoices and citations for bulk printing. Accounting reports are easy to read and customize to what is needed. All reports can be previewed or printed. Cost of the software is very affordable. Cons Really nothing as if we need something that is not included we talk with the developer to customize to fit our needs. Alternatives considered [Shelter Buddy](https://www.capterra.com/p/179248/Shelter-Buddy/) Reason for choosing Shelter Pro Cost and ease of use. Review Source JP Jose P. Supervisor Public Safety Used the software for: 2+ years ### "Outstanding Software" November 19, 2019 5.0 I looked at several options and made my decision based on the price and what it had to offer. The system is easy to use and learn and it has gotten way better every year with updates. Our entire staff likes the system. It has allowed the department to grow and produce professional reports when needed. We are so excited about this software that we are in the process of getting a new module (portal) that will allow our citizens to obtain a license through the web and also to look at our animals. We are very excited for this new venture and to continue the work with ShelterPro. Pros It had everything I was looking for and more. The need for us to use in licensing, shelter management, Animal Control reports, medical and so many aspects of our line of duty. It all was made simpler. Great Tech Support too. Cons There was nothing that I did not like, everything that ShelterPro had to offer. Alternatives considered [Chameleon](https://www.capterra.com/p/153079/Chameleon/) Reason for choosing Shelter Pro The price and the what it had to offer. Review Source AH Allison H. Animal Services Manager Public Safety Used the software for: 2+ years ### "Awesome Software and Customer Support!" August 29, 2019 5.0 I have used Shelter Pro in two different shelters. Both have the software set up somewhat different, which gives you the ability to customize for your needs. At one time I used a different software that I never felt as though I quite got the hang of because it was difficult to use. Pros I have used different shelter software, Shelter Pro is by far easier to use than the competitors. It is user friendly, and it is easy to teach new staff to use it. We recently began using the Shelter Pro portal which allows citizens to purchase their city license online, and their information is automatically populated in the software. This saves our staff time! If you ever have an issue you need help with, their customer support is the best! Cons I cannot think of a con that is really worth noting. Reason for choosing Shelter Pro Ease of use. Review Source TB Tammi B. Board Member Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use" January 7, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] and his team go above and beyond to help with any questions or probelms we have. He is great at helping us solve system needs and the software gets better with every upgrade. Pros It's easy to use, I like the pop up windows and the ability to store so much data, you can even scan files to attach documents. Cons I would like to be able to data dump some reports into Excel for my own purposes. Review Source KM Katherine M. Director of Administration Non-Profit Organization Management Used the software for: 2+ years ### "Shelter Pro Use" November 21, 2019 5.0 If there ever is a "glitch" Shelter Pro contact person is always there to help me Pros User friendly; I like the support from Shelter Pro administration; reports available; information available Cons have not used any other software for animal shelters, so have nothing to compare to this Review Source JC Jonathon C. Admin Non-Profit Organization Management Used the software for: 2+ years ### "Outdated" November 18, 2019 3.0 Pros Semi-User interface, Ive used the program for going on 7 years and this last update is a bit more complicated than in the past. Cons How slow its been since it was updated again. It takes triple the time that it did in the past. Review Source VP Venu P. Manager Information Technology and Services Used the software for: 6-12 months ### "A great tool to use for animal shelters!" April 23, 2020 5.0 Pros It's great how we can customize the program to fit our needs and how everything is so easy to use. Cons There really weren't any cons with this program. It was great to use! Review Source Similar Products Featured ## Related categories [Animal Shelter](https://www.capterra.com/animal-shelter-software/)