--- title: "The Pet Friend Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about The Pet Friend Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/179179/Pet-Friend/" page_type: "product" language: "en" --- # The Pet Friend Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) The Pet Friend ## What is The Pet Friend? Pet Friend helps organizations from small to large manage their animal records and modernize their computer systems. We did this by creating software that's mobile friendly and uses the cloud. Pet Friend supports devices such as smart phones, tablets, laptops and traditional desktops, anything with an internet connection and a browser! We work with organizations such as humane socities, animal shelters, animal control, animal rescues, and vet offices to provide you quality software. ## What is The Pet Friend used for? [Animal Shelter](https://www.capterra.com/animal-shelter-software/)[Kennel](https://www.capterra.com/kennel-software/)[Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Pet Friend?[Manage this product listing](https://www.g2.com/products/the-pet-friend/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Pet Friend 3.8 (12) VS. [3.0 (4)](https://www.capterra.com/p/233330/Chameleon-CMS/#reviews) Starting Price $25 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (12) Ease Of Use 2.0 (44) Value For Money 4.3 (10) Value For Money 3.0 (43) Customer Service 4.4 (8) Customer Service 2.7 (44) ## The Pet Friend alternatives Highest Rated [4.9 (283)](https://www.capterra.com/p/144329/Time-To-Pet/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Pawlytics](https://www.capterra.com/p/194354/Pawlytics/) [4.6 (44)](https://www.capterra.com/p/194354/Pawlytics/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194354/Pawlytics/) [Shelterluv](https://www.capterra.com/p/179205/Shelterluv/) [4.8 (51)](https://www.capterra.com/p/179205/Shelterluv/reviews/) Starting price $2.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179205/Shelterluv/) [Trackabeast](https://www.capterra.com/p/250087/Trackabeast/) [4.9 (30)](https://www.capterra.com/p/250087/Trackabeast/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/250087/Trackabeast/) ## FAQs about The Pet Friend Overview ### Which roles and teams benefit most from The Pet Friend? The Pet Friend is most used by shelter managers, animal control teams, and pet care business owners who need organized records and daily operational visibility. Administrative staff rely on it to manage intake, animal histories, compliance details, and reporting, while leadership uses it to oversee workflows, coordinate staff, and support efficient animal care decisions. Answer based on 12 reviews Overview ### What company size and specific industries is The Pet Friend built for? The Pet Friend is designed for organizations of all sizes, from small teams to large operations, in animal shelters, veterinary clinics, rescues, animal control, transport groups, and disaster relief groups. It fits service providers and nonprofit animal organizations that manage animal care, transport, and response work. Features and Usability ### What are the key features of The Pet Friend? The Pet Friend offers adoption management, intake management, foster management, and kennel management for animal operations. It also includes animal database and medical records, plus vaccine management and license management. Additional features cover task management, calendar management, alerts and reminders, document storage, reporting dashboards, and third-party integrations. Getting Started and Support ### What training and onboarding options does The Pet Friend offer? The Pet Friend provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide group learning, documentation offers written reference material, and videos allow self-paced review of features and steps. Getting Started and Support ### What customer support options does The Pet Friend offer? The Pet Friend provides Email/Help Desk, a Knowledge Base, and Chat for customer support. No reviewer feedback about support experience is available here, so channel details are limited to the listed options. ## Features AI summary Based on 107 Veterinary reviews Capterra data shows that buyers of animal shelter software rank the following features as their top priorities: - **Animal Database** (**80%** of reviewers rated this feature as critical) - **Intake Management** (**70%**) - **Medical Records** (**62%**) The Pet Friend supports all three features that reviewers rate most highly: **Animal Database**, **Intake Management**, and **Medical Records**. Together, these capabilities help animal shelters keep accurate records, manage incoming animals efficiently, and track health information in one place, allowing teams to improve daily operations and provide better care for every animal. Animal Database 3.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important A repository of information about animals in an organization's care Intake Management 4.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Activities related to the initial admission of a charge into the organization's care Medical Records 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Records of patients' medical history Adoption Management 3.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Document and administer the process of finding a new home for institution's charge Case Management 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Foster Management 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Finding a temporary home for the institution's charge The Pet Friend 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Adoption Management: Document and administer the process of finding a new home for institution's charge - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Animal Control: Manage law enforcement functions related to animals including dispatch of field service personnel to check on a reported issue - Animal Database: A repository of information about animals in an organization's care - API: Application programming interface that allows for integration with other systems/databases - Automatic Backup: Data is backed up automatically to prevent data loss - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Customer Management: Store and organize information about customers and previous interactions - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Foster Management: Finding a temporary home for the institution's charge - Fundraising Management: Activities related to raising money for a specific cause - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kennel Management: Management of housing for dogs and cats within the building - License Management: Track and organize the number of licenses available to the organization - Medical Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Personalization: Adjust communications based on previous interactions or personal preferences - Records Management: Ability to record, store, update, and retrieve information - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vaccine Management: Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered - Volunteer Management: Manage volunteer information and direct volunteer resources --- Get Advice We can help you find the software with the features you need. Features 3.8 (12) 3.8 Based on 12 reviews ## Pricing Value for money 4.3 (10) Free Trial Basic $25.00 Flat Rate,Per Month Value for money 4.3 (10) 4.3 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (8) 4.4 Based on 8 reviews ## User reviews Overall rating 3.8 Based on 12 reviews Filter by rating 5(4) 4(2) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent DB Duncan B. Owner Non-Profit Organization Management ### "Easy-to-use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 22, 2022 Pros Keeping my animal profiles in o e place. Cons It is a little difficult to navigate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AW Abednigo W. Co-Owner Veterinary ### "Need more photo space" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 November 22, 2022 If there were more spaces for pics and more breeder friendly things like "DOB" field I'd recommend to everyone I know. Pros Price, easy of use. Contract with eSign which is fantastic Cons Need WAY more space for added pics after clicking each thumbnail. Also need an "Date of Birth" field Reasons for choosing The Pet Friend Haven't chose yet Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Jennifer C. Shelter Manager Government Administration ### "Great Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2022 Pros This software has been a great value for our local shelter. It has everything from intake forms, kennel cards, and adoption forms. The reporting also makes it easy to see the shelter status from one pane of glass. Cons Software took some time to learn but was user friendly and has plenty of training videos! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PS Peggy S. Shelter Manager Government Administration ### "Affordable Animal Shelter Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2022 Pros This software is affordable and packed with features. I enjoy that I can use it from my phone wherever I'm at. Cons The software takes time to learn but there's a lot of training videos and documentation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Cassie N. Record Keeper Non-Profit Organization Management ### "Works for what we need" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 18, 2022 Pros Easy to navigate and put data in when it comes to animals in the rescue Cons Would like to be able to add extra fields on our own Reasons for choosing The Pet Friend Seemed to fit what was needed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Juan C. General Administrator Retail ### "Simple, forward and easy to use " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 6, 2021 Pros The features that I liked the most were: the organization of the web page is perfect, going from general information to really specific ones, like the in-depth description each animal has, its not cramped up in just one page, its located in diferent windows inside each animal of choice. This allows each client to really get to know each animal and make the best choice for them and for the animal. Cons I feel that the features or the way the features are displayed are a little bit uncomfortable to the eyes. Meaning, that by trying to be too straight forward in the information you are trying to put out, the details of the web page (making it interactive and pleasant to interact) need to be improved. Humans are creatures that need to be entertain...nothing too crazy, but maybe a design that is cute (baby style) would make the people that interact with the web page more prone to adopt or support this wonderful site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Calen W. Founder Non-Profit Organization Management ### "6.3.2021 Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 3, 2021 Pros I like that you can put pictures of the pet along with the ability to print a card for them that shows all of their info. Cons The file upload fields rarely work. You cannot upload your own foster/adoption applications as most are done thru email. I do not like that the system does not automatically assign a tag # or that it assigns a generic ID # like 1, 2, 3, 4 vs. a multiple # identification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tamara S. Shelter Manager Veterinary ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 25, 2021 Pros This is the first product of it's kind that we have used for our shelter management. So far it's been very helpful in allowing us to keep track of all the features we did the old school way. I checked out many different software option and chose this one because it has all the features I felt we needed as a non-profit and it is web-based. Cons Still wish there were more color of animal choices haha, I just don't have to time to list them and send to the company. Also would love to have the ability to reduce the kennel card to half a page and make the pet name more obvious/larger. My team has wanted cage cards for some time now and are very happy that we now have them:) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS tim S. Supt Government Administration ### "occasional user" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 3, 2020 Pros Easy step by step process. Cover a lot of options even more than we ever thought of. Cons Had to repeat item that should be carried forward. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KE Kris E. Lead Animal Control/Code Enforcement Government Administration ### "Great for the price " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 3, 2020 Pet friend is the only software currently being used at the local animal shelter to track all intakes, returns, adoptions & licensing. It is designed to more than needed in out small shelter but could use a few adjustments for record keeping & billing statements. Pros The price fit the small business budget. Once you get to know the program it's pretty easy to use. Customer service has been one of the best. Any software requests that have been requested are made in a short time. Any issues with the software is corrected right away. Cons It takes some getting use to. Connections are not made in the software. multiple unconnected documents for every case. Reporting issue when doing a weekly report you would need to complete another billing step on top of the other 2 forms to get weekly/monthly billing reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179179/Pet-Friend/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.