Userpilot

Userpilot


4.5 / 5
30 reviews

Who Uses This Software?

Product, UX, and Customer Success teams.


Average Ratings

30 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Userpilot
  • userpilot.io
  • Founded 2017
  • United States

About Userpilot

Userpilot helps product, UX and customer success teams increase user adoption through behavior driven product experiences. Build beautiful, personalized and highly customizable experiences on top of your product to pave the way to Aha!. Quickly improve onboarding for new signups, trigger interactive tips when it's relevant and help users understand the value, all without writing any code. Userpilot also helps you Increase user retention, and stimulate feature discovery as your product evolves.


Userpilot Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis
  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

Userpilot Reviews Recently Reviewed!


Great For Anyone Building A SAAS

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you are building a SaaS, user onboarding is paramount and if your app does not have an onboarding sequence it doesn't look professional at all. What's worse, if you do a mediocre job at coding your sequence or use other tools out there that are not that great, it will leave a sore taste with your users. Userpilot is clean, elegant, beautiful, flexible, and very customizable. I am also using the white-labeled version which makes it look as if it is part of our app and not a 3rd party tool. Very happy with it.

Cons: That I have to wait for some of the features on their road map like the NPS (Net Promoter Score).

Overall: We did not have an onboarding sequence in our App and customers were bombarding us with support calls for setup and silly things (mostly because they were too lazy to click around). Also, our software requires following a certain sequence of user actions (1, 2, 3, ...). Userpilot fit seamlessly and solved all these issues.

Reduced my churn rate by 30%

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and flow of creating a great onboarding experience in a very short time.

We have been losing customers at a crazy late within the past 3 months, let alone all those angry support tickets we get where they are usually for silly questions. I guess it's a problem with our software. Still in the meantime, while we are updating our UX/UI, Userpilot has helped us reduce the amount of churn by at least 30%. We were also able to get the average amount of support tickets from 20 a day to less than 5.

Huge headache saver. Thanks.

Cons: I would have appreciated more templates out of the box.

Also you have a thin line between too much customization and too little. Userpilot has all the customizations one can dream of but still as normal user, you might not need them all.

Overall: I am very satisfied. Their support is awesome and responsive as well.

Capterra loader

Amazing product and company!

Nov 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs.

Cons: At the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work.

Overall: We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month.

The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long.

If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!

Saves Me = Money, Time, Stress and Grief

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Reduces the Number of Software Support Phone Calls and Emails

-Helps Increase Long-Term Customer Retention as I am able to easily point out features in my software which may not be obvious.

-Gives my software an edge - as the instant 24/7/365 interactive help gives huge value to both my students (less frustration+easier adoption and understanding) and myself (less stress, less time 1-on-1 support and more time to develop)

Cons: I like everything about this software.

Overall: Less time, stress and money spent on the phone and email support.

It paid for itself upon activation as I knew the value was going to change everything, quickly....and it did!

Easy To Use On-boarding Software

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Super easy to use and the templates make your product walk-throughs look great.

Cons: Nothing was unexpected, service was great.. product works great.

Overall: User on-boarding and product adoption.

Capterra loader

Powerful User-Onboarding Tool

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UserPilot makes it easy to create professional looking tips, flows and wizard-like instructions to help users navigate your software. Extremely customizable and default settings already look pretty good.

Cons: Because it is highly featured, there are lots of options - and perhaps not yet enough help files to explain each of them.

Overall: I have looked at many different options in this space and while UserPilot perhaps has a little maturing to do, it is by far the best option on the market. Well done guys.

Userpilot is an awesome tool that helps onboard your users and increases adoption.

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use and I personally really like the UI.

Cons: I am missing a self service for the free trial.

Capterra loader

Quite good solution and most of all stable

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using userpilot even before the latest update which made it much more intuitive and user friendly. The main advantage is that when you create a navigation it will be working even when you update your app / UI. I had tested quite many other similar solutions and most of them even with a small UI change you had to update the tour.

Cons: When publishing a tour, minor issues might arise but the support is fixing them quite quickly.

Very Intuitive

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very carefully designed and the UX is easy to use. Installation was also quite simple. User onboarding is extremely important to us as it affects our conversion rates directly. So we are happy with how this product has helped our business grow.

Cons: Their terminology is new and needed to ping their support before I understood what a few of their labels mean. But always got fast replies.

Capterra loader

Solid User Onboarding and User Upkeep

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you have a product for sale or a website that will be used it is a really good idea to have a thorough onboarding walkthrough. Userpilot is one of the best for this. It is a great way to show users, customers, clients how to use your site/product.

Cons: Can be spendy if you have a lot of users/visitors. Very comprehensive also means a bit of a learning curve, I'd like to see many more training materials/videos.

Overall: Userpilot works seamlessly with any site and is the quickest way to get users up to speed in a logical manner and with a very polished interface. Using this tool can really reduce the number of duplicate inquiries and frustrated or confused customers. I really like Userpilot, I wish that I could use it beyond my own sites. It would be amazing for training team members how to navigate various tools that we use (I guess I have to use Loom or Fleeq for that.)

Excellent tool for our use-case

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The application is really user friendly and has a low learning curve. I use User Pilot for our new user onboarding but you could it for plenty of other use-cases to drive user adoption and engagement with your product. It took me less than an hour to create my first experience and deploy it on our production site.

The support at User Pilot is top notch and truly exceptional! They're always available to answer my questions and would readily jump on a meeting with me to troubleshoot any problems.

Cons: There were a few bugs as expected with any new offering, but nothing that their support team couldn't handle and take care of.

Overall: Extremely pleased with User Pilot and look forward to extending my use-cases for User Pilot!

Capterra loader

Pays for itself

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UserPilot lets you get started building onboarding tours the moment you buy, without contacting your developers. The chrome extension lets your content creators design onboarding right on top of your site or web app, and then your developers can integrate it within minutes when it's done. Gives you total control and freedom to update it whenever you want, way easier and better than you could hard-coding it. I use it on three projects.

Cons: I do wish it had an offline mode and native app support.

Overall: My developers stopped wasting their time building a crappy, static onboarding experience and got back to building our product, while I got to experiment and play with building an awesome, optimized, always current onboarding experience.

Capterra loader

Great Guiding Tool

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up and use which means you can easily create walk through guides for your users. It also allows for several options which is a plus.

Cons: For me personally I wish the app area was a little friendly. The overall UI is ok but not great.

Overall: Overall my experience has been good and the software is solid. I have no regrets.

Capterra loader

Best for your Leads Easy to use and setup - User friendly

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface.

I like the auto trigger features that guide your leads unlock the process of your product.

It's easy to use no coding skills needed. Love the Push hints & tips features.

User experience is great, design the group and tooltips is easy. You can create your own theme for your product.

Great experience dashboard, simple yet user friendly.

Cons: Got no problem with user interaction. Just great.

Overall: Userpilot helps your leads access and learn your product easily and faster. Userpilot is easy to learn, the price is reasonable.

Capterra loader

Beautiful, powerful, supportive.

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Prebuilt playbooks and UI elements which helps make the process of creating user onboarding campaigns faster

- Universal themes which helps with changing global branding on the fly

- User personalization/data customization which makes user onboarding seamless to your app

- Great and fast support team which is one of my definitive lines for having a great product experience!

Cons: It's hard to come up with a con for userpilot and I wouldn't consider this a negative "con" but Userpilot is incredibly powerful so to the novice, it can be quite tedious even with the aid of their prebuilt playbooks and UI elements.

Capterra loader

A tool which does one thing extraordinary: Guiding users

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Userpilot fits in your brand design perfectly. You can adjust any aspect of the widgets: Fonts, Colors, Corners and shadows just by pointing and clicking.

It offers different types of pop-ups to guide the users effectively over multiple pages. It is possible to enrich the segmentation data of Userpilot via script to show the users your guides just at the right time.

Cons: It isn't possible to connect Userpilot with any CRM system through pointing and clicking. The pulling of the data has to be programmed via script.

Overall: Onboarding clients on our client portal and on our membership sites effectively.

Easy to use, will help you to on-board your customers quickly

Nov 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Extremely easy to use. I've tested multiple user on-boarding softwares and I think Userpilot is one of the most easiest to use software available in the market.

- Very fast. Userpilot's JS doesn't cause delay in the loading. This is very important for any software experience.

- Great support. These guys are extremely helpful. I actually had a live video sharing session with one of the support person, and he fixed my problem in 5 mins.

Cons: - Some minor bugs related with the dashboard UI which I assume will be fixed soon. However, nothing serious that impacted my work.

Nice experience

Nov 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Userpilot comes with nice design and various features which I really appreciated.

Cons: Not really easy to use at the beginning. I had to do a lot of tests and reading.

Overall: Userpilot allowed me to offer a nice onboarding to my users.

Capterra loader

Love the Software!

Oct 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UserPilot is amazing and the founder behind the software is rock solid. I have been using this at FunnelBake and absolutely it.

Cons: Still need some better UI/UX designs and templates.

The best of user guiding software

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to setup and reduce direct questions from users.

Cons: So far so good, I haven't find out any problem now.

Empowers non-developers

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: UserPilot has enabled non-developer folks in our products team to create great onboarding workflows for new users. To do this kind of work typically involved getting the help of developers and turnaround times were slow because if you wanted to iterate, you would still be reliant on a developer to help make changes on the code. The tool also allows segmentation of users which allows displaying walkthroughs based on certain specified criteria.

Cons: The styling of the modals may not gel with your product's design aesthetics, as the tool is still in its nascent stages and still needs more flexibility and variety with its design patterns.

Overall: UserPilot has made it easy for non-technical folks in my team to create user workflows that guide new users as well drive product retention.

Capterra loader

Great tool for a great price!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our experience with UserPilot thus far has been a good one. New updates are always being delivered and the user interface is easy to use.

Cons: The only con at this point is that the software is still young, which means they don't have everything that competitors have. That said, as I mentioned, they are constantly adding new features and functionality.

The essential intro app

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality and ease to introduce customers to your SAAS or service is so powerful that conversions are just unusual. I highly recommend this in place of any free trial approach

Cons: Only a few glitches but its mostly smooth sailing in every experience that I get to use Userpilot

Capterra loader

A beautiful interface and easy to set up

Nov 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface for showing user guides is beautiful and it is very cheap compared to other tools

Cons: There was a server crash sometime back. I hope it does not happen again

Overall: It has been great as we have been searching for a similar tool for quite sometime. The user interface looks great and now they have a nod survey as eell

Would be an amazing tool if it wasn't so buggy.

Nov 06, 2018
2/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: At first, UserPilot seemed great. It was easy to use, the UI was fairly simple, I was creating guides in a few minutes.

It covers all the basic needs for a simple app or webpage walkthrough and allows you to spin up great looking guides fast.

Cons: It was just loaded with bugs. The app kept breaking, deleting things I had done, encountering errors, freezing etc. It eventually became completely un-useable as I couldn't get a guide finished without running into some kind of an issue.

Overall: UserPilot would have been perfect for my needs had it been more stable. Unfortunately, I just couldn't handle all the bugs.

Capterra loader

Best user onboarding software I have used

Nov 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Userpilot makes it super easy to set up user onboarding overlays on your software platform

Cons: Honestly cant think of any - it's the best I've used in the category

Capterra loader

Helping Reformed Churches onboard easier

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the way I can add helpful info quickly and easily for my clients.

Cons: I wish it was more integrated with Wordpress.

Overall: So far I love it.

Capterra loader

Good product for creating tours and walk throughs

Nov 02, 2018
2/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Lots of features and functionality with an innovative way to create walkthroughs using a Chrome Extension.

Cons: Lots of bugs, but this is to be expected with software that is very new. The guys have been responsive with fixing them.

Capterra loader

Exactly what I needed

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and intuitive to learn how to use it and it does it's job

Cons: More predefined templates to chose from and some guides to welcome my users

Overall: I've setup once and users' can imediatly see the userpilot guides.

A powerful onboarding solution

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Really easy to get started and to create onboarding experiences.

Cons: It's powerful, so digging into it can take some time.

Overall: Great for onboarding customers in your web application.