--- title: "Userpilot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Userpilot Software - reviews, pricing plans, popular comparisons to other Customer Success products and more." source_url: "https://www.capterra.com/p/179187/Userpilot/" page_type: "product" language: "en" --- # Userpilot Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Userpilot ## What is Userpilot? Userpilot is a no-code product growth platform that allows product and CS teams build personalized in-app onboarding and engagement experiences, view insightful product analytics, and deploy user feedback surveys. Ready to increase growth metrics at every stage of the user journey? Talk to us about how we can help you with improving trial to paid, feature adoption, new feature releases, and user retention. ## What is Userpilot used for? [Customer Success](https://www.capterra.com/customer-success-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) Top alternative Featured Overall rating Based on 57 user reviews Reviews sentiment Positive 93% Neutral 2% Negative 5% Starting price $249 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userpilot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://userpilot.io&name=Userpilot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userpilot 4.6 (57) VS. [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Starting Price $249 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (57) Ease Of Use 4.8 (55) Value For Money 4.7 (55) Value For Money 4.9 (48) Customer Service 4.7 (50) Customer Service 5.0 (54) ## Userpilot alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/227997/Product-Fruits/reviews/) Starting price $111.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179187/Userpilot/alternatives/) ## FAQs about Userpilot Overview ### What problems does Userpilot solve? Userpilot solves slow, developer-dependent onboarding, low feature adoption, and high volumes of repetitive support tickets by letting product, growth, and customer success teams build targeted in-app tours, checklists, and announcements. SaaS teams use it to reduce churn, improve trial-to-paid conversion, speed feature rollouts, and measure satisfaction with NPS. Answer based on 38 reviews Overview ### Which roles and teams benefit most from Userpilot? Userpilot is most used by founders, CEOs, and other executives, along with product, marketing, and customer success teams. Leadership uses it to improve activation and retention, product managers shape in-app onboarding flows, marketers drive feature adoption, and onboarding specialists guide users with contextual experiences and feedback collection. Answer based on 57 reviews Overview ### What company size and specific industries is Userpilot built for? Userpilot is designed for product, UX, product marketing, and customer success teams, especially in software companies that need to guide users, collect feedback, and improve onboarding. The target organization size is not specified, but the product appears best suited to teams managing digital products and customer experiences. Features and Usability ### What are the key features of Userpilot? Userpilot includes core user onboarding features like interactive walkthroughs, checklists, tooltips, and in-app announcements, plus differentiators such as user segmentation, event-triggered flows, and NPS surveys. Reviewers also highlight its no-code Chrome extension, customizable themes, and contextual guidance for product adoption, training, and feature rollouts. Answer based on 27 reviews Pricing ### How much does it cost and what fees or limitations are included? Userpilot starts at $249/month billed annually for the Starter plan, which supports up to 2,000 MAUs, with Growth at 759/month and Enterprise at 4,000/month. A free trial is available, though one reviewer missed self-service access. Reviewers often call pricing startup-friendly and reasonable, while some cite high initial cost. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Userpilot? Userpilot is quick for most nontechnical team members to learn, with live online sessions, webinars, videos, and documentation available for training. Reviewers say teams can build basic guides fast, often within minutes or hours, while admins handling integrations, analytics, or complex tours may need more setup time and extra reading. Answer based on 18 reviews Getting Started and Support ### What customer support options does Userpilot offer, and how do users rate the experience? Userpilot offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, and highly tailored, with helpful troubleshooting and meetings when needed. Some note slower chat responses across time zones, and a few mention bugs or a learning curve for advanced setup. Answer based on 25 reviews Features and Usability ### Is Userpilot easy to set up and use? Userpilot makes onboarding flows and in-app guides easy to build for many teams, including non-technical users. Marketing, product, and solo business users often find the editor intuitive and quick to learn, though initial setup can require testing, developer help for user data, and some reading before everything clicks. Answer based on 23 reviews Features and Usability ### How good is Userpilot's interface for creating onboarding flows? Userpilot offers a clean, customizable interface that helps teams create onboarding flows, tooltips, and checklists without much friction. Product and customer success teams like the brand styling options and visual editor, though some users want more ready-made templates and report occasional lag, freezes, or UI issues while editing. Answer based on 21 reviews ## Features AI summary Based on 687 Customer Success reviews Capterra reviewers highlight these as the features buyers value most when choosing customer success software: - **Customer Management** (**56%** of reviewers rated this feature as critical) - **Health Score** (**49%**) - **Reporting/Analytics** (**46%**) Userpilot supports **Customer Management** and **Reporting/Analytics**, giving teams a way to organize customer relationships and track usage, outcomes, and trends over time. However, it does not include **Health Score**. Instead, it offers other highly rated capabilities, including **Customer Database** (**51%**) and **Activity Tracking** (**46%**), which help teams keep customer records in one place and monitor behavior across the user journey, helping businesses spot risks, improve retention, and make better account decisions. Customer Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Reporting/Analytics 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Database 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Activity Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Monitoring 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Multi-Language 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage and support multiple languages Userpilot 50 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Websites: Software is used for working on online pages - Gamification: Games or game-like elements to track progress and reward accomplishments - Interactive Content: Allow the audience to interact or engage with the content - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - NPS of Customers: Calculate NPS of customers - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Usability Testing: Process of evaluating a product or website by testing it with representative users. - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Onboarding: Guide new users to understand and become proficient in using a product or service - User Research Analysis: Analyze and gain insights into user experience - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.6 (57) 4.6 Based on 57 reviews ## Pricing Value for money 4.7 (55) Free Trial [View pricing plan details](https://www.capterra.com/p/179187/Userpilot/pricing/) Starter $249.00 Flat Rate,Per Month It includes: - User Engagement - Interactive Walkthroughs - Spotlights - Banners - Onboarding Checklists - Event Tracking - Up to 10 Feature Tags - User Segmentation - NPS - Limited Product Analytics - Reporting, Targeting & Customization - Custom Branding Growth $749.00 Flat Rate,Per Month It includes: - Resource Center - Advanced Event-Based Content Triggering - Unlimited Product Analytics, Surveys, & Feature Tags - Content Localization - Content Throttling - Dedicated Customer Success Manager - Option for EU Hosting Enterprise $4,000 Other,Per Month It includes: - Custom Roles & Permissions - Premium Integrations - SAML SSO & Activity Logs - Priority Support - Security Audit & Compliance (SOC 2 Type 2 and GDPR) - Custom Contract & SLA Value for money 4.7 (55) 4.7 Based on 55 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (50) 4.7 Based on 50 reviews ## User reviews Overall rating 4.6 Based on 57 reviews Filter by rating 5(39) 4(14) 3(1) 2(3) 1(0) Mentioned topic Sorted by most recent Fernando P. Head Of Customer Experience Computer Software ### "Great tool for guided tours or flows focused on different goals" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 25, 2023 Experience was great, we implemented it pretty quickly and my team start to build experiences on day one and everybody learned very fast how to use it. Pros Very easy to use, my team was implementing it very quickly and we were able to see results pretty fastIt is very customizable so looks like that is part of your product and you can use it with different goals (user onboarding, user engagement, conversion, guided tour for training, etc.) Cons Can be even more customizable and leverage from AI technologies to help you create better experiencesCould add more templates and during the creation of flows helps you providing best practices and suggestions to improveAnalytics could bring more insights of what is a good result and what is a bad result and how to improve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RN Rajeesh N. UX Designer Information Technology and Services ### "Simple and easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 18, 2023 Userpilot is easy to use a tool, budget-friendly, and easy to make flow and trigger. Pros The Userpilot is an easy-to-use tool one can create onboarding for a new feature (Flow) in no time if a developer has to create that it will take more than a week. Easy to create a spotlight. Cons Sometimes I noticed when you create flows on Userpilot the interface hangs and takes time to load, this also few a times eats up the RAM too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User continuous improvement manager Transportation/Trucking/Railroad ### "onboard your clients with ease" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 17, 2022 Pros the templates to onboard were very intuitive and keeping the clients updated with new release was very easy with this tool. We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and highlight the changes. Cons it lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Atour T. Analyst Research ### "It's easy to set up and use Userpilot." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2022 I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be. Pros I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences. Cons Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down. Switched from [Sympli](https://www.capterra.com/p/163356/Sympli/) In addition to building a layer of communication with our consumers to keep them informed of the new features we are releasing, it is crucial to give them a comprehensive onboarding experience to assist them in using our products and services. Alternatives considered [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Darin H. President Computer Software ### "Mediocre product, and awful customer service" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 21, 2021 Mediocre software that didn't provide my business with any real value and it was a pain to cancel. Pros I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work. Cons Price is outrageous and customer service is awful. Reasons for choosing Userpilot N/A Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel S. Co Founder, Head of Marketing Apparel & Fashion ### "Increases engagement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2020 I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics. Pros I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user. Cons There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out. Alternatives considered [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reasons for choosing Userpilot We could built a best in class stack using segment to send data to user pilot and mixpanel - for the same price as Pendo. Mixpanel gave us predictive analytics and a tool for analytics and user pilot's software seemed more flexible and intuitive. We also preferred the sales process with Userpilot. Pendo's sales process followed the "classic" SaaS sale where you have to talk to a rep who asks you questions and can't provide any answers before passing you to the Account Executive. The account executive then wants to find out more so they can build a sales case, then there's the sales presentation and they move on to "closing the deal". With userpilot we hopped right on with someone really knowledgable, they qualified us pretty quickly and then dove right in, showing us the software and answering all our technical questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kamil D. CEO Research ### "Best software for user onboarding " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2020 Pros We’ve tried Appcues and Chameleon vs Userpilot. We loved that they had proactive and reactive onboarding capabilities. Moreover, I am amazed that after basic installation. It’s super easy to do feature tagging and A/B testing. Cons I haven't found any bad things in this tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Miguel E. Product Manager Computer Software ### "Amazing Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2020 Through the NPS functionality, we were able to measure the level of satisfaction of our customers, something that we could not materialize objectively until the arrival of the userpilot. On the other hand, we were able to make a very significant leap in the adoption of the new functionalities with the customers, making a process that was slow and boring, into something fun and fast to implement. Pros It's a very intuitive and fun to use platform. Provided all the tools that We needed to improve our users adoption. We've had great feedback from our costumers. Cons At the moment, we don't have any negative points to make, quite the contrary. The support has been unconditional, either in terms of technical support or in helping us build our flows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jason T. Senior Software Developer E-Learning ### "Excellent tool for showcasing product features and improving user adoption" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2020 Our LMS can be a little complex to understand at first. UserPilot helps us to guide learners through what they need to know to get going. We've noticed less helpdesk queries coming through from new users. The NPS scores and feedback system have also been really helpful for us to know where we can improve Pros \- Intuitive and user-friendly process for creating tours and experiences. - Being able to pass custom data to the system is great - Unlike some similar systems, you can control which devices tours are shown on Cons \- We have encountered a few bugs when building more complex tours. - The technical documentation could use some more improvement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rafal K. Product Marketing Manager Computer Software ### "Intuitive and powerful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 20, 2020 Pros Great tool to onboard users in a SaaS product. It's really flexible tool, so you can create workflows that are contextual and effective. We love the checklist, and widget as well as native tooltips that always stay there. Cons I didn't find any big problems using the UserPilot. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179187/Userpilot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.