Starter
- User Engagement
- Interactive Walkthroughs
- Spotlights
- Banners
- Onboarding Checklists
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Pros
Userpilot is easy to use a tool, budget-friendly, and easy to make flow and trigger.
Strong SaaS product fit. Excellent support and value for money.
Cons
Mediocre software that didn't provide my business with any real value and it was a pain to cancel.
Price is outrageous and customer service is awful.
"Simple and easy to use"
Overall: Userpilot is easy to use a tool, budget-friendly, and easy to make flow and trigger.
Pros: The Userpilot is an easy-to-use tool one can create onboarding for a new feature (Flow) in no time if a developer has to create that it will take more than a week. Easy to create a spotlight.
Cons: Sometimes I noticed when you create flows on Userpilot the interface hangs and takes time to load, this also few a times eats up the RAM too.
"Mediocre product, and awful customer service"
Overall: Mediocre software that didn't provide my business with any real value and it was a pain to cancel.
Pros: I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work.
Cons: Price is outrageous and customer service is awful.