# Userpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Userpilot the right Customer Success solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179187/Userpilot/reviews --- Userpilot 4.6 (57) [View alternatives](https://www.capterra.com/p/179187/Userpilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Userpilot Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews AT Atour T AnalystResearch, 51 - 200 employeesUsed the software for: 1-2 years. “I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.“ November 4, 2022 Daniel S Co Founder, Head of MarketingApparel & Fashion, 11 - 50 employeesUsed the software for: 6-12 months. “There were some glitches and times when it would freeze up and you have to redo your work.“ October 14, 2020 Fernando P Head Of Customer ExperienceComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Experience was great, we implemented it pretty quickly and my team start to build experiences on day one and everybody learned very fast how to use it.“ August 25, 2023 JT Jason T Senior Software DeveloperE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “We have encountered a few bugs when building more complex tours.“ July 24, 2020 Ibadat S continuous improvement managerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: Less than 6 months. “We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and highlight the changes.“ November 17, 2022 JT Jason T Senior Software DeveloperE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “We've noticed less helpdesk queries coming through from new users.“ July 24, 2020 RN Rajeesh N UX DesignerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The Userpilot is an easy-to-use tool one can create onboarding for a new feature (Flow) in no time if a developer has to create that it will take more than a week.“ March 18, 2023 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel S. Co Founder, Head of Marketing Apparel & Fashion Used the software for: 6-12 months ### "Increases engagement" October 14, 2020 4.0 I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics. Pros I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user. Cons There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out. Alternatives considered [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Userpilot We could built a best in class stack using segment to send data to user pilot and mixpanel - for the same price as Pendo. Mixpanel gave us predictive analytics and a tool for analytics and user pilot's software seemed more flexible and intuitive. We also preferred the sales process with Userpilot. Pendo's sales process followed the "classic" SaaS sale where you have to talk to a rep who asks you questions and can't provide any answers before passing you to the Account Executive. The account executive then wants to find out more so they can build a sales case, then there's the sales presentation and they move on to "closing the deal". With userpilot we hopped right on with someone really knowledgable, they qualified us pretty quickly and then dove right in, showing us the software and answering all our technical questions. Review Source AT Atour T. Analyst Research Used the software for: 1-2 years ### "It's easy to set up and use Userpilot." November 4, 2022 5.0 I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be. Pros I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences. Cons Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down. Alternatives considered [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) Switched from [Sympli](https://www.capterra.com/p/163356/Sympli/) In addition to building a layer of communication with our consumers to keep them informed of the new features we are releasing, it is crucial to give them a comprehensive onboarding experience to assist them in using our products and services. Review Source VR Verified Reviewer continuous improvement manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "onboard your clients with ease" November 17, 2022 3.0 Pros the templates to onboard were very intuitive and keeping the clients updated with new release was very easy with this tool. We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and highlight the changes. Cons it lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments. Review Source Carl Ö. CSM - Onboarding Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Great service team" March 11, 2020 4.0 So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick chat with the service team. Pros The customer success team are very diligent and helps out whenever they can. Have at many occasions jumped into calls where they helped me fix a flow I couldn't fix myself. Cons There are still a few features that I feel is missing from Userpilot, but the service team are happy to receive feedback on this. Sometimes more things are promised than are delivered. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Userlane](https://www.capterra.com/p/157465/Userlane/) Reason for choosing Userpilot Cheaper, better features, ability to make the flows look better. Switched from [Appcues](https://www.capterra.com/p/139216/Appcues/) Our old provider was a lot less flexible with what we wanted to create. They were also more expensive and Userpilot offered to build the flows we already had in Appcues for free so the transition from the tool would be quite painless. Review Source JM Jeff M. President Environmental Services Used the software for: 6-12 months ### "Excellent choice for on-boarding, help functions, and new feature releases" January 18, 2020 5.0 Overall, I am very satisfied with Userpilot. After searching through the available options I found that some were very expensive and others lacked major functionality. Userpilot had the functionality I need at a reasonable price. Pros It is excellent for rolling out and demonstrating new features. The settings for determining when a user sees the experiences and how often is very helpful. It is also very good for on-boarding new users and walking them through a checklist to show them how your software works. I have used other software in this space, and Userpilot is among the top for simple usability in this area. Cons The formatting of the experiences could be better. The system allows you to customize your experience with your branding, colors, etc. Although I'm glad it is there and I made it function, I found that to be somewhat difficult to use. Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/)[Whatfix](https://www.capterra.com/p/143008/Whatfix/)[Nickelled](https://www.capterra.com/p/137329/Nickelled/) Reason for choosing Userpilot Price and functionality in Userpilot gave me a lot better value than the other products. Switched from [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Walkme was very expensive and their support system made me think they didn't want my business. My app is very niche and has a small number of users - they didn't act like they even wanted me on their platform. Userpilot, on the other hand, offered me a great deal, their support has been excellent, and they seem thankful to have me as a client. Review Source MV Martijn V. Growth hacker Computer Software Used the software for: Less than 6 months ### "Invaluable for SaaS business" September 4, 2019 5.0 Userpilot increases the odds that trial users actually perform the steps needed for successful onboarding and conversion. Pros After testing multiple competing offerings we were very delighted with Userpilot. We were able to create our flows ourselves. Also Userpilot is the ONLY in-app guide products that features an onboarding checklist which is one of the most valuable parts of the service for us. Cons Not too much. In the beginning some advanced options need a bit of in-depth study but support was great. We have multiple hosting regions and needed to use variables for subdomains which works like a charm. Alternatives considered [Inline Manual](https://www.capterra.com/p/144653/Inline-Manual/)[Userlane](https://www.capterra.com/p/157465/Userlane/) Reason for choosing Userpilot Ease of use, better pricing, onboarding checklist feature. Review Source 🏂⛳🏇 Maxime L. COO Leisure, Travel & Tourism Used the software for: I used a free trial ### "Solid product !" September 16, 2019 4.0 Reallyy easy to use and the result is really professionnal. Pros Userpilot has everything necessary for good user onboarding. Great feature at an affordable price for a startup. Cons Only con : the segment integration which is only compatible with Analytics.js source and based only on contacts... But it's the case with most competitors. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Chameleon](https://www.capterra.com/p/153079/Chameleon/) Reason for choosing Userpilot Same features for a way more competitive price + easyness to use. Review Source Fernando P. Head Of Customer Experience Computer Software Used the software for: 2+ years ### "Great tool for guided tours or flows focused on different goals" August 25, 2023 4.0 Experience was great, we implemented it pretty quickly and my team start to build experiences on day one and everybody learned very fast how to use it. Pros Very easy to use, my team was implementing it very quickly and we were able to see results pretty fastIt is very customizable so looks like that is part of your product and you can use it with different goals (user onboarding, user engagement, conversion, guided tour for training, etc.) Cons Can be even more customizable and leverage from AI technologies to help you create better experiencesCould add more templates and during the creation of flows helps you providing best practices and suggestions to improveAnalytics could bring more insights of what is a good result and what is a bad result and how to improve Review Source Rick B. Growth Hacker Internet Used the software for: 6-12 months ### "Amazing product and company!" November 1, 2018 5.0 We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month. The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long. If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool! Pros Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs. Cons At the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work. Review Source Fiona A. Founder Computer Software Used the software for: Less than 6 months ### "Powerful User-Onboarding Tool" November 2, 2018 5.0 I have looked at many different options in this space and while UserPilot perhaps has a little maturing to do, it is by far the best option on the market. Well done guys. Pros UserPilot makes it easy to create professional looking tips, flows and wizard-like instructions to help users navigate your software. Extremely customizable and default settings already look pretty good. Cons Because it is highly featured, there are lots of options - and perhaps not yet enough help files to explain each of them. Review Source AK Apurva K. Product Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great product!" October 22, 2019 4.0 Pros Its easy to use and I love the checklist functionality! Cons It can sometime get a little confusing, I think that there is a bit of a learning curve. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Chameleon](https://www.capterra.com/p/153079/Chameleon/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Userpilot great customer support, checklist functionality Review Source KW Ken W. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Saves Me = Money, Time, Stress and Grief" November 2, 2018 5.0 Less time, stress and money spent on the phone and email support. It paid for itself upon activation as I knew the value was going to change everything, quickly....and it did! Pros \-Reduces the Number of Software Support Phone Calls and Emails -Helps Increase Long-Term Customer Retention as I am able to easily point out features in my software which may not be obvious. -Gives my software an edge - as the instant 24/7/365 interactive help gives huge value to both my students (less frustration+easier adoption and understanding) and myself (less stress, less time 1-on-1 support and more time to develop) Cons I like everything about this software. Review Source Foti P. Founder Marketing and Advertising Used the software for: Less than 6 months ### "This is the onboarding tool we all wish was here a few years ago" May 3, 2019 5.0 We decreased the # of support tickets related to onboarding by 85%. That's just SICK. Pros I love the clean UI and the fact that it actually WORKS. Checklists, experiences, all the things Appcues charges an arm and a leg for, available at bootstrapped price ranges that any SaaS provider that values their business can afford. Cons It does require a bit of manual set up with your developers to pass the user attributes. So it's not just plug and play. But then again - what is?? Review Source VR Verified Reviewer Data Analytics Professional Management Consulting Used the software for: Less than 6 months ### "Empowers non-developers " October 26, 2018 5.0 UserPilot has made it easy for non-technical folks in my team to create user workflows that guide new users as well drive product retention. Pros UserPilot has enabled non-developer folks in our products team to create great onboarding workflows for new users. To do this kind of work typically involved getting the help of developers and turnaround times were slow because if you wanted to iterate, you would still be reliant on a developer to help make changes on the code. The tool also allows segmentation of users which allows displaying walkthroughs based on certain specified criteria. Cons The styling of the modals may not gel with your product's design aesthetics, as the tool is still in its nascent stages and still needs more flexibility and variety with its design patterns. Review Source NK Nik K. Technical Leader Information Technology and Services Used the software for: Less than 6 months ### "Excellent tool for our use-case" November 14, 2018 5.0 Extremely pleased with User Pilot and look forward to extending my use-cases for User Pilot! Pros The application is really user friendly and has a low learning curve. I use User Pilot for our new user onboarding but you could it for plenty of other use-cases to drive user adoption and engagement with your product. It took me less than an hour to create my first experience and deploy it on our production site. The support at User Pilot is top notch and truly exceptional! They're always available to answer my questions and would readily jump on a meeting with me to troubleshoot any problems. Cons There were a few bugs as expected with any new offering, but nothing that their support team couldn't handle and take care of. Review Source KD Kamil D. CEO Research Used the software for: 6-12 months ### "Best software for user onboarding " August 24, 2020 5.0 Pros We’ve tried Appcues and Chameleon vs Userpilot. We loved that they had proactive and reactive onboarding capabilities. Moreover, I am amazed that after basic installation. It’s super easy to do feature tagging and A/B testing. Cons I haven't found any bad things in this tool. Review Source Eric A. President & Chief Architect Information Technology and Services Used the software for: Less than 6 months ### "Best user onboarding software I have used" November 7, 2018 4.0 Pros Userpilot makes it super easy to set up user onboarding overlays on your software platform Cons Honestly cant think of any - it's the best I've used in the category Review Source DJ Dominique J. Marketing Manager Computer Software Used the software for: Less than 6 months ### "Quick and friendly user support" May 6, 2019 4.0 Pros User support is super fast and very friendly. Furthermore the software is very flexible and allowed us to adjust it to our CI for an even better user experience. Cons The build journeys are only editable through a chrome extension in the browser. Would be nice to have all the items in kind of a dashboard in the web surface as well. Review Source VR Verified Reviewer Director of Marketing Computer Software Used the software for: Less than 6 months ### "A powerful onboarding solution" November 6, 2018 5.0 Great for onboarding customers in your web application. Pros Really easy to get started and to create onboarding experiences. Cons It's powerful, so digging into it can take some time. Review Source AV AJ V. Founder Sports Used the software for: 1-2 years ### "On the fence? Read this, then get it." September 19, 2019 5.0 Userpilot and the team? AMAZING! Eversince I use UserPilot I’m feeling confident about the onboarding process of my site. The team has been very helpful, not just explaining what to do, but taking it two steps further. They advise options that you didn’t think about before to make it run more smoothly AND THEY EVEN ASSIST ON SUNDAY. As a solo-preneur with a day job next to my membership site, Sunday is an ideal day to do extra work and getting support pretty much instantly is a blessing. It saves headaches and allows me to get the job done. What’s also worth to mention is the crazy amount of updates that they have added to the system since they went live. User friendlyness and ease to use was good in the beginning, and it’s going from great to amazingly simple. Easy and effective. If you’re serious about your onboarding process that don’t stop after writing up your email automation. Afterall, it’s your app or site that they should be using daily. Whenever I get a question from my customers, I go to UserPilot and setup the ‘answer’ in under 5 minutes. It’s easy to use for me and clear and subtle for my customers. Pros \- Support - Easy to use - Speed of implementation Cons \- basically none. But if I have to... my site has different membership levels. To create an experience I need to access for example the "user" page. That means I have to login as a user on my site first, then go to that page to create the experience. The same goes when I want to add something specific to the 'pro' page. That happens only once a year and takes an additional 10 seconds to login. So like I said, basically none. Review Source VR Verified Reviewer Founder Internet Used the software for: Less than 6 months ### "Reduced my churn rate by 30%" November 14, 2018 5.0 I am very satisfied. Their support is awesome and responsive as well. Pros The ease of use and flow of creating a great onboarding experience in a very short time. We have been losing customers at a crazy late within the past 3 months, let alone all those angry support tickets we get where they are usually for silly questions. I guess it's a problem with our software. Still in the meantime, while we are updating our UX/UI, Userpilot has helped us reduce the amount of churn by at least 30%. We were also able to get the average amount of support tickets from 20 a day to less than 5. Huge headache saver. Thanks. Cons I would have appreciated more templates out of the box. Also you have a thin line between too much customization and too little. Userpilot has all the customizations one can dream of but still as normal user, you might not need them all. Review Source VR Verified Reviewer Owner Internet Used the software for: 6-12 months ### "Easy To Use On-boarding Software " November 2, 2018 5.0 User on-boarding and product adoption. Pros Super easy to use and the templates make your product walk-throughs look great. Cons Nothing was unexpected, service was great.. product works great. Review Source RN Rajeesh N. UX Designer Information Technology and Services Used the software for: 1-2 years ### "Simple and easy to use" March 18, 2023 4.0 Userpilot is easy to use a tool, budget-friendly, and easy to make flow and trigger. Pros The Userpilot is an easy-to-use tool one can create onboarding for a new feature (Flow) in no time if a developer has to create that it will take more than a week. Easy to create a spotlight. Cons Sometimes I noticed when you create flows on Userpilot the interface hangs and takes time to load, this also few a times eats up the RAM too. Review Source John K. Co-Founder Computer Software Used the software for: 6-12 months ### "Quite good solution and most of all stable" November 2, 2018 5.0 Pros I have been using userpilot even before the latest update which made it much more intuitive and user friendly. The main advantage is that when you create a navigation it will be working even when you update your app / UI. I had tested quite many other similar solutions and most of them even with a small UI change you had to update the tour. Cons When publishing a tour, minor issues might arise but the support is fixing them quite quickly. Review Source Anna O. Head of Growth Internet Used the software for: I used a free trial ### "Easy to use tool for the onboarding process" July 17, 2020 5.0 Pros Customized templates offered by Userpilot help to achieve AHA moments faster. This tool is useful not only for new customers (when you need to explain how your tool works) but also for existing ones when you want to inform them about new features you've implemented. What's important for me - it's easy to install, no coder needed! Cons Initial costs may be some kind of a deal-breaker, but once you get to know this tool, you will love it Review Source Similar Products Featured ## Related categories [Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)[Customer Success](https://www.capterra.com/customer-success-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.