# Page 2 | Userpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Userpilot the right Customer Success solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179187/Userpilot/reviews --- Userpilot 4.6 (57) [View alternatives](https://www.capterra.com/p/179187/Userpilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Userpilot ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ME Miguel E. Product Manager Computer Software Used the software for: 1-2 years ### "Amazing Platform" July 27, 2020 4.0 Through the NPS functionality, we were able to measure the level of satisfaction of our customers, something that we could not materialize objectively until the arrival of the userpilot. On the other hand, we were able to make a very significant leap in the adoption of the new functionalities with the customers, making a process that was slow and boring, into something fun and fast to implement. Pros It's a very intuitive and fun to use platform. Provided all the tools that We needed to improve our users adoption. We've had great feedback from our costumers. Cons At the moment, we don't have any negative points to make, quite the contrary. The support has been unconditional, either in terms of technical support or in helping us build our flows. Review Source JT Jason T. Senior Software Developer E-Learning Used the software for: 6-12 months ### "Excellent tool for showcasing product features and improving user adoption" July 24, 2020 5.0 Our LMS can be a little complex to understand at first. UserPilot helps us to guide learners through what they need to know to get going. We've noticed less helpdesk queries coming through from new users. The NPS scores and feedback system have also been really helpful for us to know where we can improve Pros \- Intuitive and user-friendly process for creating tours and experiences. - Being able to pass custom data to the system is great - Unlike some similar systems, you can control which devices tours are shown on Cons \- We have encountered a few bugs when building more complex tours. - The technical documentation could use some more improvement Review Source John R. Co-founder Photography Used the software for: Less than 6 months ### "Pays for itself" October 26, 2018 5.0 My developers stopped wasting their time building a crappy, static onboarding experience and got back to building our product, while I got to experiment and play with building an awesome, optimized, always current onboarding experience. Pros UserPilot lets you get started building onboarding tours the moment you buy, without contacting your developers. The chrome extension lets your content creators design onboarding right on top of your site or web app, and then your developers can integrate it within minutes when it's done. Gives you total control and freedom to update it whenever you want, way easier and better than you could hard-coding it. I use it on three projects. Cons I do wish it had an offline mode and native app support. Review Source DH Darin H. President Computer Software Used the software for: 1-2 years ### "Mediocre product, and awful customer service" May 21, 2021 2.0 Mediocre software that didn't provide my business with any real value and it was a pain to cancel. Pros I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work. Cons Price is outrageous and customer service is awful. Reason for choosing Userpilot N/A Review Source Jeff B. Maintenance Technician II Consumer Goods Used the software for: Less than 6 months ### "Great Guiding Tool" November 17, 2018 4.0 Overall my experience has been good and the software is solid. I have no regrets. Pros Easy to set up and use which means you can easily create walk through guides for your users. It also allows for several options which is a plus. Cons For me personally I wish the app area was a little friendly. The overall UI is ok but not great. Review Source WA Waqar A. Co-founder Computer Software Used the software for: 6-12 months ### "Improved user activation and reduced churn by almost 30%" May 30, 2019 5.0 Well, this tool is a complete no-brainer for any SaaS business. We were having difficulty in making the users understand different features of the product. We implemented user onboarding sequence with Userpilot and since then we have seen a MASSIVE spike in retention, Increased trial-to-paid conversion, and reduced churn. Pros Userpilot is a must-have for any SaaS business. It's easy to use and have a clean UI. But more importantly, the features like personalized user onboarding, segmentation, checklists will definitely help any product increase their conversions and reduce their churn. Great customer support is also a plus! Cons It's a little techy at first to get it setup but once you start using it frequently, you'll get the hang of it. Review Source Logan H. Founder Music Used the software for: Less than 6 months ### "Beautiful, powerful, supportive." November 7, 2018 5.0 Pros \- Prebuilt playbooks and UI elements which helps make the process of creating user onboarding campaigns faster - Universal themes which helps with changing global branding on the fly - User personalization/data customization which makes user onboarding seamless to your app - Great and fast support team which is one of my definitive lines for having a great product experience! Cons It's hard to come up with a con for userpilot and I wouldn't consider this a negative "con" but Userpilot is incredibly powerful so to the novice, it can be quite tedious even with the aid of their prebuilt playbooks and UI elements. Review Source Hoang L. Co-Founder Information Technology and Services Used the software for: Less than 6 months ### "Best for your Leads Easy to use and setup - User friendly " October 26, 2018 5.0 Userpilot helps your leads access and learn your product easily and faster. Userpilot is easy to learn, the price is reasonable. Pros Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface. I like the auto trigger features that guide your leads unlock the process of your product. It's easy to use no coding skills needed. Love the Push hints & tips features. User experience is great, design the group and tooltips is easy. You can create your own theme for your product. Great experience dashboard, simple yet user friendly. Cons Got no problem with user interaction. Just great. Review Source Ramon H. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "A tool which does one thing extraordinary: Guiding users" November 14, 2018 5.0 Onboarding clients on our client portal and on our membership sites effectively. Pros Userpilot fits in your brand design perfectly. You can adjust any aspect of the widgets: Fonts, Colors, Corners and shadows just by pointing and clicking. It offers different types of pop-ups to guide the users effectively over multiple pages. It is possible to enrich the segmentation data of Userpilot via script to show the users your guides just at the right time. Cons It isn't possible to connect Userpilot with any CRM system through pointing and clicking. The pulling of the data has to be programmed via script. Review Source VR Verified Reviewer Manager Internet Used the software for: Less than 6 months ### "Easy to use, will help you to on-board your customers quickly" November 5, 2018 4.0 Pros \- Extremely easy to use. I've tested multiple user on-boarding softwares and I think Userpilot is one of the most easiest to use software available in the market. - Very fast. Userpilot's JS doesn't cause delay in the loading. This is very important for any software experience. - Great support. These guys are extremely helpful. I actually had a live video sharing session with one of the support person, and he fixed my problem in 5 mins. Cons \- Some minor bugs related with the dashboard UI which I assume will be fixed soon. However, nothing serious that impacted my work. Review Source Brad C. President Computer Software Used the software for: Less than 6 months ### "Deceptively Powerful, Easy to Use, Great Value for Money" September 29, 2019 5.0 I'm very pleased - we were looking for something that was ideal for a startup SaaS business that had the ability to help us do in-app product release announcements without needing to create our own, and had the ability to do product walk-thrus and training. Userpilot ticked all those boxes, provided great support when we needed it, and were priced well. Pros Easy enough that it is fast and pretty easy to get started, but powerful enough that once you pop the hood and start looking at what you can do you will be impressed. Cons The initial organization of the categories was confusing and not well defined, but once we got past that it was all good. Review Source Hauke H. Co-Founder Computer Software Used the software for: Less than 6 months ### "Reducing onboarding friction" May 17, 2019 5.0 Pros It integrates well with our existing stack. We could put it "on top" and our content people could work independently from the devs. Cons At high loads, there was a slight lag. But I suspect that will be fixed soon. Review Source VR Verified Reviewer CEO Internet Used the software for: Less than 6 months ### "Nice experience" November 6, 2018 4.0 Userpilot allowed me to offer a nice onboarding to my users. Pros Userpilot comes with nice design and various features which I really appreciated. Cons Not really easy to use at the beginning. I had to do a lot of tests and reading. Review Source Udit G. Co-Founder & CEO Information Services Used the software for: Less than 6 months ### "Love the Software!" October 27, 2018 5.0 Pros UserPilot is amazing and the founder behind the software is rock solid. I have been using this at FunnelBake and absolutely it. Cons Still need some better UI/UX designs and templates. Review Source Rafal K. Product Marketing Manager Computer Software Used the software for: Less than 6 months ### "Intuitive and powerful tool" July 20, 2020 5.0 Pros Great tool to onboard users in a SaaS product. It's really flexible tool, so you can create workflows that are contextual and effective. We love the checklist, and widget as well as native tooltips that always stay there. Cons I didn't find any big problems using the UserPilot. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Review Source Razvan G. Founder & CEO Marketing and Advertising Used the software for: 1-2 years ### "Really good product growth software" July 9, 2020 5.0 Pros I have tried many user product tours, but nothing compares how easy and user friendly User Pilot does it. It also has enough features to cover all my needs. Cons I can not complain about anything. I have been using it for 2 years already and they improved a lot. Review Source VF Valentin F. CMO Internet Used the software for: 6-12 months ### "Userpilot is an awesome tool that helps onboard your users and increases adoption." November 20, 2018 5.0 Pros Its easy to use and I personally really like the UI. Cons I am missing a self service for the free trial. Review Source JW Joshua W. CEO Accounting Used the software for: Less than 6 months ### "Very Intuitive" November 13, 2018 5.0 Pros The software is very carefully designed and the UX is easy to use. Installation was also quite simple. User onboarding is extremely important to us as it affects our conversion rates directly. So we are happy with how this product has helped our business grow. Cons Their terminology is new and needed to ping their support before I understood what a few of their labels mean. But always got fast replies. Review Source David C. CMO Information Technology and Services Used the software for: Less than 6 months ### "Ease of deployment + Great Support + Better conversions" July 13, 2020 5.0 I would definitely recommend Userpilot to any SaaS product manager/marketer/CRO speciacalist who is trying to increase engagement rates with their plattform. Pros Userpilot stands out in the field of product experience software in multiple ways. Their support is very helpful, product well structured and pricing is startup friendly. Overall, we were very satisfied. Cons During deployment of 3rd party software into our SaaS app we experienced some issues which were solved by customer support within hours. Nothing negative overall. Switched from [Appcues](https://www.capterra.com/p/139216/Appcues/) Better pricing Review Source James D. Founder Computer Software Used the software for: Less than 6 months ### "Great tool for a great price!" October 26, 2018 5.0 Pros Our experience with UserPilot thus far has been a good one. New updates are always being delivered and the user interface is easy to use. Cons The only con at this point is that the software is still young, which means they don't have everything that competitors have. That said, as I mentioned, they are constantly adding new features and functionality. Review Source Mick G. Head of Sales and Marketing Human Resources Used the software for: I used a free trial ### "Ideal solution for mid market users" July 8, 2020 5.0 Strong SaaS product fit. Excellent support and value for money. Pros We really appreciate UserPilot's focus on design and ease of use. Integrating into our tool was really simple which is useful. Cons They don't have a built in NPS system, however this is minor for us as the cost of solutions that include NPS is so much higher, that we can use an external NPS provider Review Source SS Seth S. Director, New Dev Education Management Used the software for: Less than 6 months ### "Great User Guidance Software" December 5, 2019 5.0 We've seen a decrease in quesitons/support call. Userpilot's team was great from demo to go live and continues to provide timely responses. Pros Easy to setup and easy to use, provides context help to users when and where they need it Cons Nothing really - anything that has come up the team has quickly addressed or answered Reason for choosing Userpilot Pricing and features Review Source mohit J. Co Founder Market Research Used the software for: Less than 6 months ### "A beautiful interface and easy to set up" November 5, 2018 5.0 It has been great as we have been searching for a similar tool for quite sometime. The user interface looks great and now they have a nod survey as eell Pros The interface for showing user guides is beautiful and it is very cheap compared to other tools Cons There was a server crash sometime back. I hope it does not happen again Review Source VR Verified Reviewer Co-Founder & CEO Computer Software Used the software for: I used a free trial ### "Would be an amazing tool if it wasn't so buggy." November 6, 2018 2.0 UserPilot would have been perfect for my needs had it been more stable. Unfortunately, I just couldn't handle all the bugs. Pros At first, UserPilot seemed great. It was easy to use, the UI was fairly simple, I was creating guides in a few minutes. It covers all the basic needs for a simple app or webpage walkthrough and allows you to spin up great looking guides fast. Cons It was just loaded with bugs. The app kept breaking, deleting things I had done, encountering errors, freezing etc. It eventually became completely un-useable as I couldn't get a guide finished without running into some kind of an issue. Review Source Paul A. Co Founder Computer Software Used the software for: Less than 6 months ### "Good product for creating tours and walk throughs" November 2, 2018 2.0 Pros Lots of features and functionality with an innovative way to create walkthroughs using a Chrome Extension. Cons Lots of bugs, but this is to be expected with software that is very new. The guys have been responsive with fixing them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.