--- title: "Aloware Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Aloware Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/179188/Aloware/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Aloware Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Aloware ## What is Aloware? Aloware is a cloud-based contact center platform that combines voice calling, SMS, AI voice agents, and CRM integration in one system. It runs natively inside HubSpot and Salesforce, logging calls, texts, transcripts, and AI summaries directly to CRM records without manual input. Sales and support teams use it to manage inbound and outbound communications, run automated follow-up sequences, and monitor agent performance. Built-in TCPA compliance, A2P 10DLC registration, and caller ID reputation tools help reduce legal and carrier risk. Core features include a power dialer with local presence, two-way SMS campaigns, smart call routing with IVR, a unified inbox for calls, SMS, fax, and email, and post-call surveys. Teams can go live within a day with no hardware or IT setup required. Aloware suits small and midsize businesses in real estate, healthcare, e-commerce, and B2B sales, especially teams consolidating multiple communication tools into a single platform. ## What is Aloware used for? [Inside Sales](https://www.capterra.com/inside-sales-software/)[Call Center](https://www.capterra.com/call-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 82% Neutral 6% Negative 12% Starting price $50 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aloware?[Manage this product listing](https://www.g2.com/products/aloware/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Aloware 4.2 (33) VS. [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $50 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (33) Ease Of Use 4.0 (18,339) Value For Money 4.1 (31) Value For Money 4.0 (12,970) Customer Service 4.4 (30) Customer Service 4.1 (14,217) ## Aloware alternatives [4.6 (145)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179188/Aloware/alternatives/) ## FAQs about Aloware Overview ### Which roles and teams benefit most from Aloware? Aloware is most used by sales and marketing teams, business owners, and executive leaders who manage customer outreach and call activity. Sales managers track conversations and follow-ups, marketing leaders coordinate lead campaigns, while customer success, recruiting, operations, and support teams handle inbound communications, scheduling, and customer records. Answer based on 33 reviews Overview ### What company size and specific industries is Aloware built for? Aloware is designed for small and midsize businesses in real estate, healthcare, e-commerce, and B2B sales. It fits companies that need a communication platform for customer outreach and sales activity across these sectors. Features and Usability ### What are the key features of Aloware? Aloware offers call center management tools such as auto-dialer, predictive dialer, call routing, automatic call distribution, and queue management. It also includes CRM, contact and customer databases, call logging, call recording, call transcription, SMS marketing, chat/messaging, IVR, and reporting and analytics. Integrations ### Which third-party tools and platforms does Aloware integrate with? Aloware integrates with 3 third-party tools and platforms, including HubSpot Marketing Hub, HubSpot Sales Hub, and Salesforce CRM Connector. These catalog integrations cover CRM and sales workflow connections for teams that need contact, lead, and campaign data tied to Aloware. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Aloware offer? Aloware provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual references for self-paced learning and review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Aloware offer? Aloware provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe the support team as helpful and patient during setup, though some report slow follow-up and unresolved billing or feature issues that take repeated contact to address. Answer based on 7 reviews ## Features AI summary Based on 891 Contact Center reviews Capterra data shows that buyers of inside sales software rank the following features as their top priorities: - **Lead Management** (**42%** of reviewers rated this feature as critical) - **Contact Management** (**34%**) - **Lead Capture** (**43%**) Aloware supports all three of the features reviewers identify as most important: **Lead Management**, **Contact Management**, and **Lead Capture**. Together, these capabilities help businesses track prospects more effectively, keep customer information organized, and bring new leads into the pipeline faster, allowing teams to follow up with better timing and manage sales activity more efficiently. Lead Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Lead Capture 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Call Recording 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes CRM 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Auto-Dialer 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important System that automatically dials calls Predictive Dialer 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important System calls multiple numbers at once and connects the agent to the first number that answers Aloware 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Video Call Recording: Record and playback video calls - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.2 (33) 4.2 Based on 33 reviews ## Pricing Value for money 4.1 (31) Free Trial Basic $50.00 Per Feature,Per Month Value for money 4.1 (31) 4.1 Based on 31 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (30) 4.4 Based on 30 reviews ## User reviews Overall rating 4.2 Based on 33 reviews Filter by rating Counts reflect reviews available in this feed. 5(20) 4(7) 3(2) 2(1) 1(3) Mentioned topic Recent reviews first, then most helpful Caleb P. Digital Analyst Used the software for: Less than 1 year ### "The best option for a real estate organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2019 We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime. Pros It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps. Cons Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Franchise Operations Used the software for: Less than 1 year ### "Catered Dialing Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2021 I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot. Pros The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day. Cons One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John K. CEO Used the software for: Less than 1 year ### "Complete waste of Time AND Money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 11, 2025 Pros Telling the unhelpful sales representative to cancel our account and to consider a more ethical place of employment. Cons Complete waste of time. Horrible platform, unethical sales team, and even worse support. They will say your use case is possible, but you wont be able to actually build your use case in the free trial. They will assure you it's possible, and all you need to do is pay for the subscription to get access to the needed features. Once you have paid you'll spend hours trying to make your dialer work, just to find out that Aloware is not actually built to be a full dialer with call cadence capabilities. I recommend looking at JustCall, or AutoReach. Aloware support will argue and refuse you a refund, they won't review the recorded meetings, they won't read your hours of dialog with support trying to make the platform work, they will refuse all accountability and charge your card regardless of their carelessness. TAKE YOUR BUSINESS ELSEWHERE! There are plenty of worthy dialers to chose from, don't make the mistake I did, and steer clear of Aloware! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ian B. Director of Marketing Used the software for: Less than 1 year ### "2-in-1: Great Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2019 Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend. Pros The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform. Cons Not all features a are intuitive to find, though extensive documentation exists within the app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Just Started Using" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 25, 2019 We needed a back office software to be able to track our recruiting system, inbound-outbound, CRM, and just give us the ability to know where our business is at all times, and that is what aloware gives you! Pros I love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software! Cons There has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Great Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2019 Aloware is a great company that provides us the "call center" we need. Whether you are a big company or small. If I have problems, i am contacted quickly and the problem is efficiently solved. Pros This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure. Cons There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CIO Used the software for: Less than 1 year ### "Great product, terrible customer service experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 2, 2023 Terrible customer service! Account Manager has been switched multiple times with no communication from their end. When you ask questions they just change positions and fail to take any initiative to resolve your issue. Pros The software fit our needs and was easy to set up. Cons Customer service suggested we use their free 'Suspended' user to maintain reporting and recordings for users that are no longer with our company. Aloware then changed it's billing policy with very little notice, only one email, and no contact from any Account Manager and billed us. We reached out with the concern of maintaining recordings for deleted users, did not receive a clear response and dragged out the conversation while still billing us! It's been 2 months of attempted communication. Now they refuse to provide the full refund for the billed 'Suspended' users. They agreed to transfer the recordings to us, keep claiming permissions issues and fail to take an active role in attempting to solve the problem. Just a terrible experience over all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Guest Experience Manager Used the software for: 1-3 years ### "Consistent Hospitality " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2021 Consistent experience and accessible information across our enterprise. Pros As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty. Cons Mobile app has bugs such as needing to be open in the background, and find old conversations is not easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales & Marketing Associate Used the software for: 3-5 years ### "Quick, Organized, Helps us Close!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2019 Very good! Pros Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads. Cons Upload templates became difficult on certain computer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hayato H. Owner Used the software for: Less than 1 year ### "Hands Down The Best Dialer We've Used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2020 Pros My experience with Aloware has been nothing but outstanding. Prior to Aloware we were struggling to maintain day-to-day operations due to the lack of support and data organization. Transitioning to Aloware was seamless, and we are now able to scale exponentially thanks to Aloware. I couldn't be more happy with the decision to go with Aloware, and can't thank \[SENSITIVE CONTENT HIDDEN\] enough for their efforts to make our operation much more efficient. Cons I really don't have one that I can articulate. Every problem we've had, \[SENSITIVE CONTENT HIDDEN\] worked extremely hard to fix immediately. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179188/Aloware/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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