# Aloware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aloware the right Inside Sales solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179188/Aloware/reviews --- Aloware 4.1 (34) [View alternatives](https://www.capterra.com/p/179188/Aloware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Aloware Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews Justin F Guest Experience Manager Hospitality, 2 - 10 employeesUsed the software for: 1-2 years. “As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty.“ March 29, 2021 JK John K CEOOnline Media, 11 - 50 employeesUsed the software for: Less than 6 months. “They will assure you it's possible, and all you need to do is pay for the subscription to get access to the needed features. Once you have paid you'll spend hours trying to make your dialer work, just to find out that Aloware is not actually built to be a full dialer with call cadence capabilities.“ February 7, 2025 AA Arwa A DentistHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “Easy to use and love how it shows patients names when calling“ July 27, 2021 JC Justin C CIOE-Learning, 2 - 10 employeesUsed the software for: 6-12 months. “Now they refuse to provide the full refund for the billed 'Suspended' users.“ May 29, 2023 CA Carolyn A Franchise OperationsFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless.“ March 31, 2021 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caleb P. Digital Analyst Internet Used the software for: Less than 6 months ### "The best option for a real estate organization" November 21, 2019 5.0 We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime. Pros It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps. Cons Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Aloware It seemed like the easiest system to implement and use within our budget Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) The previous vendor was hardware centric and support took FOREVER. They had no idea what was going on with our network map and we had to start at square 1 on every support call.... I suggest they get Aloware to help with that. Review Source CA Carolyn A. Franchise Operations Financial Services Used the software for: Less than 6 months ### "Catered Dialing Experience" March 31, 2021 5.0 I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot. Pros The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day. Cons One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market! Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing Aloware Because the integration with Hubspot only worked really well with Aloware and they had time zone differentiator. Not to mention, the customer service is top notch. They have been so diligent to resolve my issues and communicate with me. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) I switched because I needed a true power dialer that integrated with Hubspot and that wasn't going to cost the thousands of dollars a month I was paying with my previous provider. Review Source JK John K. CEO Online Media Used the software for: Less than 6 months ### "Complete waste of Time AND Money" February 7, 2025 1.0 Pros Telling the unhelpful sales representative to cancel our account and to consider a more ethical place of employment. Cons Complete waste of time. Horrible platform, unethical sales team, and even worse support. They will say your use case is possible, but you wont be able to actually build your use case in the free trial. They will assure you it's possible, and all you need to do is pay for the subscription to get access to the needed features. Once you have paid you'll spend hours trying to make your dialer work, just to find out that Aloware is not actually built to be a full dialer with call cadence capabilities. I recommend looking at JustCall, or AutoReach. Aloware support will argue and refuse you a refund, they won't review the recorded meetings, they won't read your hours of dialog with support trying to make the platform work, they will refuse all accountability and charge your card regardless of their carelessness. TAKE YOUR BUSINESS ELSEWHERE! There are plenty of worthy dialers to chose from, don't make the mistake I did, and steer clear of Aloware! Review Source IB Ian B. Director of Marketing Marketing and Advertising Used the software for: 6-12 months ### "2-in-1: Great Value" December 2, 2019 4.0 Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend. Pros The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform. Cons Not all features a are intuitive to find, though extensive documentation exists within the app. Review Source DA Daniel A. CEO Financial Services Used the software for: Less than 6 months ### "Just Started Using" November 22, 2019 4.0 We needed a back office software to be able to track our recruiting system, inbound-outbound, CRM, and just give us the ability to know where our business is at all times, and that is what aloware gives you! Pros I love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software! Cons There has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far! Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/)[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Reason for choosing Aloware Aloware looked like the best option for us personally for all the things we were looking to do, it had deeper, better overall system to give us EVERYTHING we needed to grow this recruiting system Review Source KD Kevin D. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Solution" November 26, 2019 5.0 Aloware is a great company that provides us the "call center" we need. Whether you are a big company or small. If I have problems, i am contacted quickly and the problem is efficiently solved. Pros This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure. Cons There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements. Alternatives considered [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing Aloware Cost and its not just an outgoing call solution. Review Source KS Kenneth S. owner Telecommunications Used the software for: Less than 6 months ### "Stay Away " July 12, 2024 1.0 FRUSTRATION, FRUSTRATION, FRUSTRATION Save yourself this frustration and go somewhere else Pros Yhey have average customer service help. Their pricing is very good Cons I signed up because the price was great but that was a mistake. The program is extremely difficult to use. Everything you do is a challenge. Just to load a list you have to go through about 7 steps on two different pages. It's very confusing. I tried it and spent hours each week with customer service. I really tried to make this work but it just wasn't worth it. This is still in their trial version and are making adjustments without giving notice. They have very good customer service but if you do sign up with them, prepare yourself for a lot of frustration Reason for choosing Aloware Price Review Source Justin F. Guest Experience Manager Hospitality Used the software for: 1-2 years ### "Consistent Hospitality " March 29, 2021 5.0 Consistent experience and accessible information across our enterprise. Pros As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty. Cons Mobile app has bugs such as needing to be open in the background, and find old conversations is not easy. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Integration to our other softwares. Review Source Brandon H. Sales & Marketing Associate Computer Software Used the software for: 2+ years ### "Quick, Organized, Helps us Close!" November 27, 2019 5.0 Very good! Pros Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads. Cons Upload templates became difficult on certain computer. Review Source Hayato H. Owner Real Estate Used the software for: Less than 6 months ### "Hands Down The Best Dialer We've Used" April 14, 2020 5.0 Pros My experience with Aloware has been nothing but outstanding. Prior to Aloware we were struggling to maintain day-to-day operations due to the lack of support and data organization. Transitioning to Aloware was seamless, and we are now able to scale exponentially thanks to Aloware. I couldn't be more happy with the decision to go with Aloware, and can't thank \[SENSITIVE CONTENT HIDDEN\] enough for their efforts to make our operation much more efficient. Cons I really don't have one that I can articulate. Every problem we've had, \[SENSITIVE CONTENT HIDDEN\] worked extremely hard to fix immediately. Review Source JC Jovanna C. Recruiter Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Could be better " August 21, 2020 5.0 Overall I would continue to use the laptop software! Pros From the time I started using the application until now there have been many updates and new features added. But I think this still needs some time to work kinks. Especially with the mobile app. Cons I'd love to be able to take a call when out of the office on mobile device app. I have had dropped calls and also the customer can't hear me. Review Source Mehrshad V. Owner Real Estate Used the software for: Less than 6 months ### "Decent idea, terrible team" March 31, 2026 1.0 One of the biggest wastes of my time, money, and energy when it comes to signing onto any software service or platform. Customer service could not be worse if they tried. See "cons" section to see why. Pros The potential functionality. It's a great idea for a product but it's nearly impossible to properly implement with other tools, which is a necessity in the first place. Cons Told me their service would be ready before the weekend on March 20th, and simply didn't deliver after I signed on with them. No commitment to on-time delivery, no refunds even if they're product is non-functional for your use case, and a purely money hungry back-end support team that will drain you endlessly in both time and energy. To add insult to injury, they had their third-world country virtual assistant call me purely just to waste my time and throw accusations as to "why didn't you pick up this spam call from an unknown number" and to simply argue with me further with no goal in mind; What a superb customer service that I didn't even ask for. Wonderful. Review Source JC Justin C. CIO E-Learning Used the software for: 6-12 months ### "Great product, terrible customer service experience" May 29, 2023 3.0 Terrible customer service! Account Manager has been switched multiple times with no communication from their end. When you ask questions they just change positions and fail to take any initiative to resolve your issue. Pros The software fit our needs and was easy to set up. Cons Customer service suggested we use their free 'Suspended' user to maintain reporting and recordings for users that are no longer with our company. Aloware then changed it's billing policy with very little notice, only one email, and no contact from any Account Manager and billed us. We reached out with the concern of maintaining recordings for deleted users, did not receive a clear response and dragged out the conversation while still billing us! It's been 2 months of attempted communication. Now they refuse to provide the full refund for the billed 'Suspended' users. They agreed to transfer the recordings to us, keep claiming permissions issues and fail to take an active role in attempting to solve the problem. Just a terrible experience over all. Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Ease of use, pricing. Review Source RR Robert R. Founder Non-Profit Organization Management Used the software for: 6-12 months ### "Customizable and CUSTOMIZABLE" November 27, 2019 5.0 Customer Support - A+ Quality of Product & Service - A+ Price - A Pleased Clients and Staff - A+ Pros The customer service at Aloware is outstanding. Because of that, despite not having a sliver of tech aptitude, I was able to describe with layperson lingo exactly what we wanted and needed our system to do, and the team at Aloware made it happen. And I never got that thing that most tech experts seem to do, they subtly insinuate that unless you understand tech talk, we don't want to deal with you. Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware. As for the caliber of their product, it does exactly what we were told to expect. What else could we ask for. No, I'm not related to the owners, I am a crotchety old guy who rarely compliments my kids, let alone submiting a review for a company for doing what they're supposed to do... But Aloware doesn't just do what they're supposed to do. They go above and beyond, patiently describing (several times if needed) how to setup and use their service. If you're one of those business owners struggling with the concept of throwing their landline phones in the trash, where they belong, and making the overdue switch to internet based phones, then you're fortunate to be considering Aloware. There's no need to equivocate any longer, pull the trigger and sign up for Aloware today. Cons I'm sure there are cons, however I've yet to encounter one. Reason for choosing Aloware We did a thorough review of products that met our specs. One other company was in the range of possible. But really didn't compare. Review Source ES Ed S. CVO Marketing and Advertising Used the software for: 1-2 years ### "Real-Time prospecting leads increasing deals closed" May 24, 2022 5.0 Excellent customer service open 24/5 and simple to implement Pros Ability to integrate with Hubspot Professional Marketing Hub and Professional Sales Hub and dial new leads within 1 to 3 minutes and have 2-way text conversations in real-time right at optin Cons 3 Seat Minimum per month rather than the ability to purchase a single license and buy more on an as need be basis Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Aloware Features and functionality and integrations Review Source MB Mark B. Coo Computer Software Used the software for: Less than 6 months ### "Washify COO review " November 26, 2019 4.0 Admittedly the decision to go to the product was based on the CEO making that decision but the decision was intended to address a problem that Aloware wasn’t really suited for completely solving. And we had changing administrators on the project for a number of reasons that was not Aloware’s fault. For that and other reasons the product not been fully implemented yet Pros That it had the potential for a lot of flexibility in call routing, recording and text messaging Cons It was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected Reason for choosing Aloware We decided to keep both for different reasons Review Source JL Jean-Emmanuel L. Co-Founder Hospitality Used the software for: 1-2 years ### "Great software with unique integrations" April 6, 2021 5.0 Pros Aloware is the only contact center software that seamlessly connects to Guesty and Slack. These integrations were a key feature for us. The software is easy to use, and scales well with our business. Cons Downloading data for the creation of reports is very slow (often doesn't work for large datasets). Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software. Review Source BR Brandi R. Director of Customer Success Real Estate Used the software for: 6-12 months ### "Easy to set up and sync to Hubspot" March 29, 2021 5.0 Pros We needed a phone system to sync to our Hubspot account and record our calls and texts to the customer contact. This was an easy solution that gives each CSM and Sales rep a personal line and logs their activity through the desktop or app. Cons There were a few hiccups within setup such as having team members use my line, but support was quick to help me correct the issues that were primarily just user error on our part. Review Source JN Joel N. Manager Entertainment Used the software for: 1-2 years ### "1 year update " March 29, 2021 5.0 Great customer service during my learning curve Pros Easy of use and great features for any business looking for a dialer. Less expensive than other options. Cons Call recording features had some issues but we solved them Switched from [Inside Sales Box](https://www.capterra.com/p/138969/Inside-Sales-Box/) Needed cheaper options Review Source AB Annette B. OWNER Insurance Used the software for: Less than 6 months ### "BEST SOFTWARE OUT THERE FOR SMS, TELEPHONY AND BEST SUPPORT " December 9, 2019 5.0 I NEEDED A FLEXIBLE TELEPHONY PROGRAM FOR MULTIPLE SALES AGENTS IN MULTIPLE STATES WITH TEXT CAPABILITIES AND MANY OTHER FEATURES AT AN AFFORDABLE PRICE FOR NEW COMPANY. ALL OTHERS WERE RIDICULOUSLY PRICED AND REQUIRED UPGRADES FOR FEATURES THAT ALOWARE MADE STANDARD. THE SUPPORT IS UNMATCHED AND SPEED OF HELP IS TOO! Pros PRICE!!! EASE OF USE AND SUPPORT IS UNBELIEVABLE!! THEY ARE SO FLEXIBLE TO HELP WITH CHALLENGES AND CHANGES I NEEDED FOR MY BUSINESS AND VERY QUICK TO SUPPORT ANY ISSUE Cons THERE'S NOT ONE BAD THING I CAN SAY HONESTLY Reason for choosing Aloware PRICE, FEATURES, SUPPORT!! Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) TOO MANY REASONS TO LIST, WITH ALOWARE YOU GET MORE THAN YOU PAY FOR, WHICH IS THE OPPOSITE WITH ANY OTHER COMPANY I USED. Review Source AA Arwa A. Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Okay" July 27, 2021 2.0 It is okay, but depends on the day honestly. Pros Easy to use and love how it shows patients names when calling Cons Disconnects often. Can not hear phonecalls properly and have to call back. Connection is not clear. A lot of time we have to call multiple times for the phonecall to go through Review Source aD andrea D. Tech support supporvisor Program Development Used the software for: 6-12 months ### "Neutral customer" November 26, 2019 4.0 Pros Easy to use, the new app is a big plus. Can have multiple lines Cons The line connexion with customers is not so good Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Multiple line management was not as easy as in Aloware Review Source JC Jimmy C. Owner Consumer Services Used the software for: 1-2 years ### "Aloware and anoosh " November 26, 2019 5.0 Great Pros Aloware has worked great for my business. I recommend it to anyone. Anoosh is great there. Highly recommend Cons Reporting and routing sometimes off . But overall still great Review Source EK Earl K. Director Airlines/Aviation Used the software for: Less than 6 months ### "Scam, Avoid! " January 31, 2024 1.0 Pros They appear to offer good rates and a good system, unfortunately this is not true. Cons Forced to sign up to get Aloware working with Pipedrive (our CRM tool), he had endless problems setting the system up, do date issues have not been resolved and we paid for a month with $100 talk time. Only to cancel after 3 weeks of not being able to use the system - Avoid! Review Source CF Chris F. CEO Financial Services Used the software for: 1-2 years ### "Awesome platform" December 6, 2019 5.0 Very responsive Pros Best calling platform out there, and they keep adding features! Cons Minor ui/ux issues... Nothing else was a major issue at all Review Source Similar Products Featured