# Shelterluv Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Shelterluv Software - reviews, pricing plans, popular comparisons to other Animal Shelter products and more. Source: https://www.capterra.com/p/179205/Shelterluv --- # Shelterluv Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Shelterluv ## What is Shelterluv? Shelterluv is a cloud-based software that provides animal welfare organizations with efficient and effective tools to manage your animal population, support your adopters, and earn donations! \*Features\* -71% of adopters donate $20+ in Mobile Checkout -Mobile-friendly -Robust automated and custom reporting -Direct and free integrations with your website, Adopt-a-Pet.com, Petfinder, Chewy, SAC, SPDA, and more -Integrated digital forms and applications -Foster management tools -Digital signatures on adoption contracts and animal-specific disclaimers -Map-based and mobile-friendly field services module -Edit multiple allows you to add/edit multiple animal records at the same time -Unlimited support, Unlimited user accounts (with varying levels of permissions), photo and document storage, and continuous support -Advanced medical features including quick fill templates and the Task Manager -Map-based and fully-mobile Field Services module -Free post-adoption adopter support ## What is Shelterluv used for? [Animal Shelter](https://www.capterra.com/animal-shelter-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $2 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shelterluv?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.shelterluv.com&name=Shelterluv) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shelterluv 4.8 (51) VS. [5.0 (32)](https://www.capterra.com/p/209132/Buzz-to-the-Rescues/reviews/) Starting Price $2 Usage Based, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (51) Ease Of Use 4.9 (44) Value For Money 4.8 (42) Value For Money 4.9 (43) Customer Service 4.7 (45) Customer Service 4.9 (44) ## Shelterluv alternatives [5.0 (1)](https://www.capterra.com/p/232708/PetPoints/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [3.0 (4)](https://www.capterra.com/p/233330/Chameleon-CMS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 25% of reviewers rated it above 4 stars [Pawlytics](https://www.capterra.com/p/194354/Pawlytics/) [4.6 (44)](https://www.capterra.com/p/194354/Pawlytics/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194354/Pawlytics/) [Trackabeast](https://www.capterra.com/p/250087/Trackabeast/) [4.9 (27)](https://www.capterra.com/p/250087/Trackabeast/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/250087/Trackabeast/) [View all alternatives](https://www.capterra.com/p/179205/Shelterluv/alternatives/) ## FAQs about Shelterluv Overview ### Which roles and teams benefit most from Shelterluv? Shelterluv is most used by animal shelter leaders, rescue directors, volunteers, and care coordinators who manage daily operations, adoptions, and foster programs. Administrative staff and data-entry teams rely on it to maintain accurate records, while board members, owners, and executives use reporting and financial visibility to oversee organizational performance. Answer based on 53 reviews Overview ### What company size and industries is Shelterluv built for? Shelterluv is built primarily for small businesses in Non-Profit Organization Management, which account for 94% of reviewers and 49% of use. It also serves Veterinary organizations at 21%, with limited use in Design at 6%. Its core fit is animal shelters and rescues, with Animal Shelter as the use case for 100% of reviewers. Answer based on 53 reviews Features and Usability ### What are the key features of Shelterluv? Shelterluv includes core animal welfare features like intake management, adoption management, foster management, and medical records. Reviewers most often highlight animal search and navigation, paperless adoption and donation checkout, shelter and volunteer management, customizable forms and reports, and animal database tools for tracking locations, history, and tasks. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does Shelterluv offer? Shelterluv provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, and documentation and videos offer self-paced reference material for reviewing features and steps. Answer based on 5 reviews Getting Started and Support ### What customer support options does Shelterluv offer, and how do users rate the experience? Shelterluv offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, responsive, and helpful, especially by email during setup and daily use. Some reviewers, however, report communication problems, buggy updates, and email delivery issues that made help feel inconsistent. Answer based on 10 reviews Features and Usability ### How easy is it to search for animals and move around the system? Shelterluv makes animal search and daily navigation easy for most shelter staff, volunteers, and rescue teams. Users often find records, photos, medical notes, and adopter history quickly, but some teams want better filtering, faster sorting, clearer default search settings, and more detailed animal views on list screens. Answer based on 19 reviews Features and Usability ### How well does it handle shelter operations and volunteer work? Shelterluv supports core shelter operations well with records, transfers, forms, reporting, and workflows that many staff and volunteers learn quickly. Rescue teams often value the responsive support and paperless processes, though some organizations want a fuller volunteer management module, stronger animal control features, and fewer bugs during major updates. Answer based on 16 reviews Features and Usability ### How well does it handle adoptions and donation checkout? Shelterluv makes paperless adoptions and donation checkout easy for many shelters, rescues, and event teams. Organizations often like mobile checkout, digital forms, emailed documents, and built-in donation prompts, but some mention payment deposit delays, limited donation flow editing, and support being handled through email instead of a phone line. Answer based on 15 reviews Features and Usability ### How customizable is it for different rescue and shelter needs? Shelterluv offers flexible configuration for forms, reports, workflows, and animal records, which works well for many rescues and shelters. Teams often like tailoring fields and documents to their process, but some find certain settings tedious, want more display and search options, and report occasional bugs affecting custom forms or emails. Answer based on 15 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Intake Management 4.8 (24) 70.83% of 24 reviewers that rated this feature as important or highly important Activities related to the initial admission of a charge into the organization's care Medical Records 4.5 (24) 58.33% of 24 reviewers that rated this feature as important or highly important Records of patients' medical history Animal Database 4.8 (23) 56.52% of 23 reviewers that rated this feature as important or highly important A repository of information about animals in an organization's care Adoption Management 4.8 (22) 63.64% of 22 reviewers that rated this feature as important or highly important Document and administer the process of finding a new home for institution's charge Foster Management 4.7 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Finding a temporary home for the institution's charge Case Management 4.3 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Shelterluv 10 features Document and administer the process of finding a new home for institution's charge Manage law enforcement functions related to animals including dispatch of field service personnel to check on a reported issue A repository of information about animals in an organization's care Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Finding a temporary home for the institution's charge Activities related to raising money for a specific cause Activities related to the initial admission of a charge into the organization's care Management of housing for dogs and cats within the building Track and organize the number of licenses available to the organization Records of patients' medical history Features 4.5 (51) 4.5 Based on 51 reviews ## Pricing Value for money 4.8 (42) Free Trial Basic $2.00 Usage Based,Per Month Value for money 4.8 (42) 4.8 Based on 42 reviews ## Support, customer service and training options Customer Service 4.7 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (45) 4.7 Based on 45 reviews ## User reviews Overall rating 4.8 Based on 51 reviews Filter by rating 5(41) 4(9) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent Margie C. Owner Retail ### "So Happy with my Puppy (thanks to Shelterluv)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 May 27, 2026 Easy and simple. It was a neat software to use on the receiving end to view pets, read about the personalities, and see pictures. Pros I adopted my sweet little puppy through Shelterluv, and the process was seamless and easy. The communication was easy to facilitate. Cons The only downside that I noticed about Shelterluv was that I never received the health records automatically from them. There was no way for me to sign in and get them. Thankfully I was able to email the organization directly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AE Amanda E. Data entry Non-Profit Organization Management ### "Smooth transition" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2025 Very positive and easy. It was an easy transition. Hardest part was adding all the backup of old files. Pros Easy to use. Easy to navigate and intuitive on what you need to do and how. Doesn’t take many steps to complete a task Cons Not an easy way to add multiple pets at a time. Have to do it one by one which is hard when you have a back up of files from the animal rescue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jesse B. Development Director Non-Profit Organization Management ### "Come for the features, stay for the service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 3, 2025 Very happy. Setup was super quick and a breeze. We were up and running in a few hours. Support is phenomenal. Pros It is super easy to setup and use. A lot of our shelter and rescue partners use it making transfers a breeze. API allows for easy integration with other tools and solutions. Love that there is no subscription fee and instead pay $2 per adoption, which is more than covered by our adoption fee, of course. More than anything, the support is phenomenal, which is a rare thing these days, sadly. Cons Being able to access certain features from all screens would be cool. The user experience and interface could use a little improvement but it’s no big deal. Alternatives considered [Shelter Buddy](https://www.capterra.com/p/179248/Shelter-Buddy/) [Animal Shelter Manager](https://www.capterra.com/p/179181/Animal-Shelter-Manager/) [Shelter Pro](https://www.capterra.com/p/179172/Shelter-Pro/) [Shelter Management System](https://www.capterra.com/p/179255/Multiple-Options-Shelter-Management-System/) Reasons for choosing Shelterluv Used by most of our partners including large shelters. How could we go wrong when other great organizations we know use it? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG James G. Director Veterinary ### "ShelterLuv - Learning curve but good program!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 1, 2025 We have used ShelterLuv for over a year now and have become accustomed to the little quirks and have seen some improvement over the last several months. We are grateful for the program. Pros Medical record management is really great and the use of adoptions contracts is very helpful. Cons We elect to use ShelterPay - the deposits for our adoptions can sometime take 4-5 days to happen - it is very inconvenient to have the payment so delayed. The other con is customer service - there is no helpline, only an email address. If you have an issue you will have to wait for someone to get back to you. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Maggie T. Surgery Tech Veterinary ### "More about Shelter not so much on the Medical" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 April 25, 2025 Mixed feelings as I have been using it for ~ 8yrs now. Tapering doses of prescriptions have to be entered on different labels. They focused more on the animals in the shelter vs the medical side of things. Now that the shelter life is updated, they need to update and work on the medical side of things Pros Helps keep track of all the animals in custody. Gives you the ability to set up different application options. Lets you add treatments for animals Cons Since the update there have been more issues than before. A lot of my application emails are not being sent/delivered to the applicant. None of my quick forms work anymore, even when I delete them and re-set them up. Surgery notes weren't being saved, so I've had to type out the entire process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Founder and Executive Director Non-Profit Organization Management ### "The King has Fallen" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 November 17, 2024 This review hurts me to write, because I was a huge fan of Shelterluv for the last 7 years. What was once the best system in the market has now fallen. Shelterluv practically abandoned their previous software version for 2+ years and kept telling customers the new version would fix their issues. However, when the new system rolled out it was very buggy and there were even cases where other shelter's data showed up in my reports. Clearly not acceptable. I have opened 17 support tickets (each for a different issue) in the 4 days we have been on the new version. I would urge those looking for shelter management systems to explore all options and not blindly move forward with Shelterluv. Pros Mobile checkout is a nice function for adoption processing. Cons Too many functions of their new system are buggy, inaccurate, impossible to use, etc. I believe their testing practices are very sub-par, because after working on a new system for years the issues are simply too obvious and too plentiful. This upgrade is touted as an architectural overhaul at the foundation of the application, but so far it feels a whole lot like lipstick on a pig. Hopefully the work to the core system will allow them to roll out more reliable functions in the future. Alternatives considered [Petstablished](https://www.capterra.com/p/235584/Petstablished/) [Trackabeast](https://www.capterra.com/p/250087/Trackabeast/) Reasons for choosing Shelterluv We were already using Shelterluv and the hassle of switching was too high. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Megan M. Board President Non-Profit Organization Management ### "Gamechanger for our all-volunteer rescue!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 We've had a wonderful experience with implementation and our team was able to get up and running, even though volunteers who aren't particularly tech-savvy. They aren't kidding when they say that ShelterLuv quickly pays for itself via adopters covering processing fees and/or additional donations at the time of adoption, something we'd previously not been able to do all-in-one place. Pros ShelterLuv is user-friend and unlike other solutions we explored and the solution we'd been using, allows us to automate many processes that were a huge burden on precious volunteer time. Cons I wish we could import our old system more easily, but that was bound to be an issue with many options in this space. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alexis S. Population and Pathways Manager Veterinary ### "We love ShelterLuv!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 Pros Very responsive support team, and the ability to offset fees through donations at the time of checkout. I am also fond of the fairly robust reporting features. Cons When certain features break, the support team will acknowledge this promptly, but it can be a very long time before fixes occur (if ever). These are typically not operationally critical, but it's still a source of frustration. Switched from [Shelter Buddy](https://www.capterra.com/p/179248/Shelter-Buddy/) [Chameleon-i](https://www.capterra.com/p/77315/Chameleon-i/) [PetPoint](https://www.capterra.com/p/232708/PetPoints/) Price, issues integrating data (merger between legacy organizations each utilizing different shelter management software), responsiveness of support teams, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Emily S. Treasurer Non-Profit Organization Management ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2024 Excellent experience. There is a dedicated team behind the emails, feels like a small company atmosphere, with big company results. I highly recommend using SelterLuv. Pros Paperless adoptions (amazing during Covid, but still great every day), customer service is responsive and helpful, continuous improvements of the software. One of the best features is the digital adoption checkout process, that gently asks the adopter to make a donation or cover the fees (software and credit card) for the adoption. We earn more in donations than the per-adoption software fees we are charged. Cons I'd like to import my own data from our previous system, but it probably is safer and cleaner that they do it. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Needed something better than the custom built program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Katrina D. Executive Director Non-Profit Organization Management ### "Affordable streamlined animal management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2024 10/10. Customer service is attentive and responsive. I love the customization options for many items and having one software to manage all aspects of our rescue. Pros Remote/mobile adoptions that allows us to customize everything about it. We choose the files sent to the new adopters, customize the contract and so much more. The integrations are also a wonderful asset. Collaboration with Maddie’s pet assistant and petfinder has been very helpful. Cons The learning curve was hard without the training. While it is an easy to use software, I opted to try to learn on my own and it took so much longer. Switched from [Trackabeast](https://www.capterra.com/p/250087/Trackabeast/) Wanted a more versatile software to meet all of our needs instead of just a few. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179205/Shelterluv/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Pawlytics vs Shelterluv](https://www.capterra.com/compare/179205-194354/Shelterluv-vs-Pawlytics)[Trackabeast vs Shelterluv](https://www.capterra.com/compare/179205-250087/Shelterluv-vs-Trackabeast) [Buzz to the Rescues vs Shelterluv](https://www.capterra.com/compare/179205-209132/Shelterluv-vs-Buzz-to-the-Rescues)