# Shelterluv Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Shelterluv the right Animal Shelter solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179205/Shelterluv/reviews

---

Shelterluv

4.6 (52)

[View alternatives](https://www.capterra.com/p/179205/Shelterluv/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated May 13th, 2026

# Reviews of Shelterluv

Ease of use

4.8

Customer Service

4.5

## Pros and Cons in Reviews

JB

Jesse B

Development DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“Love that there is no subscription fee and instead pay $2 per adoption, which is more than covered by our adoption fee, of course.“

June 3, 2025

Linda B

Dog trainerEducation Management, Self-employedUsed the software for: Less than 6 months.

“Honestly, ridiculous for a grown woman who is doing rescue in \[sensitive content hidden\] to actually block someone who wants to rescue a dog.“

August 10, 2025

EP

Eric P

Founder and Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Mobile checkout is a nice function for adoption processing.“

November 17, 2024

Linda B

Dog trainerEducation Management, Self-employedUsed the software for: Less than 6 months.

“The fact that the coordinator blocked me on the phone for trying to get a dug home safely from texas unbelievable!“

August 10, 2025

JB

Jesse B

Development DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“More than anything, the support is phenomenal, which is a rare thing these days, sadly.“

June 3, 2025

AE

Amanda E

Data entryNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years.

“Not an easy way to add multiple pets at a time.“

August 29, 2025

KD

Katrina D

Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months.

“I love the customization options for many items and having one software to manage all aspects of our rescue.“

May 11, 2024

TM

Tammy M

OwnerDesign, 2 - 10 employeesUsed the software for: Less than 6 months.

“I feel like it is limiting adoptions.“

June 26, 2024

## Showing most helpful reviews

Showing 1-25 of 52 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alexis S.  
Population and Pathways Manager  
Veterinary  
Used the software for: 2+ years

### "We love ShelterLuv!"

May 15, 2024

5.0

Pros

Very responsive support team, and the ability to offset fees through donations at the time of checkout. I am also fond of the fairly robust reporting features.

Cons

When certain features break, the support team will acknowledge this promptly, but it can be a very long time before fixes occur (if ever). These are typically not operationally critical, but it's still a source of frustration.

Switched from

[Shelter Buddy](https://www.capterra.com/p/179248/Shelter-Buddy/)[Chameleon-i](https://www.capterra.com/p/77315/Chameleon-i/)[PetPoint](https://www.capterra.com/p/232708/PetPoints/)

Price, issues integrating data (merger between legacy organizations each utilizing different shelter management software), responsiveness of support teams, etc.

Review Source

JB

Jesse B.  
Development Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Come for the features, stay for the service "

June 3, 2025

5.0

Very happy. Setup was super quick and a breeze. We were up and running in a few hours. Support is phenomenal.

Pros

It is super easy to setup and use. A lot of our shelter and rescue partners use it making transfers a breeze. API allows for easy integration with other tools and solutions. Love that there is no subscription fee and instead pay $2 per adoption, which is more than covered by our adoption fee, of course. More than anything, the support is phenomenal, which is a rare thing these days, sadly.

Cons

Being able to access certain features from all screens would be cool. The user experience and interface could use a little improvement but it’s no big deal.

Alternatives considered

[Shelter Buddy](https://www.capterra.com/p/179248/Shelter-Buddy/)[Animal Shelter Manager](https://www.capterra.com/p/179181/Animal-Shelter-Manager/)[Shelter Pro](https://www.capterra.com/p/179172/Shelter-Pro/)[Shelter Management System](https://www.capterra.com/p/179255/Multiple-Options-Shelter-Management-System/)

Reason for choosing Shelterluv

Used by most of our partners including large shelters. How could we go wrong when other great organizations we know use it?

Review Source

Linda B.  
Dog trainer  
Education Management  
Used the software for: Less than 6 months

### "Don't bother"

August 10, 2025

1.0

Honestly, ridiculous for a grown woman who is doing rescue in \[sensitive content hidden\] to actually block someone who wants to rescue a dog. Sorry for trying honestly!

Pros

I was told I could get my pup anyway. I wanted to, so I hired a private ride and the coordinator \[sensitive content hidden\] told me, I couldn't do that and actually blocked me!!! She actually blocked my phone so I could not talk to her. So I canceled the rescue.God good luck!!

Cons

The fact that the coordinator blocked me on the phone for trying to get a dug home safely from texas unbelievable!

Switched from

[Zeal Digital Adoption Platform](https://www.capterra.com/p/254601/Zeal-Digital-Adoption/)

Because your coordinator blocked my phone

Review Source

NA

Nolan A.  
Shelter Manager  
Veterinary  
Used the software for: 6-12 months

### "Shelterluv Review "

September 25, 2021

4.0

Fantastic customer service. We felt supported through the entire set-up/configuration process and the representatives were very clear about what the software was, and was not capable of. Customer service operates via email, and they are usually very prompt with solutions. It is easy to train new staff members on, there are rarely any bugs or glitches.

Pros

Extremely easy to use and train new employees on. Reports are customizable, configurations are easy, and extraneous information can easily be eliminated from configurable forms. For the money, there is no better software for an organization that is data driven and wants to track key performance areas.

Cons

While reports are customizable, there is data that is collected in the software that is lost in the ether. For example, length of stay report leaves much to be desired and is bare-bones- there is no way to track length of stay by intake type, animal size group, or age, even though all of this data is collected in the software. For an organization that does not want to use Shelterluv as a point of sale, it can include extraneous steps at the point of intake and outcome that still require you to discount services that are rendered. The service intake/outcome function displays animals in your shelter inventory, even if you do not track those numbers towards your overall count. It would also be more functional to create a service event and add people and animals to it, rather than be prompted from the same lengthy service intake screen each time- when running a high capacity vaccine clinic, having to start from scratch with every service intake can be extremely time consuming and causes back-ups.

Alternatives considered

[Shelter Buddy](https://www.capterra.com/p/179248/Shelter-Buddy/)[Chameleon-i](https://www.capterra.com/p/77315/Chameleon-i/)[Shelter Pro](https://www.capterra.com/p/179172/Shelter-Pro/)[PetPoint](https://www.capterra.com/p/232708/PetPoints/)[Pawlytics](https://www.capterra.com/p/194354/Pawlytics/)

Reason for choosing Shelterluv

For the price, no other software had the data tracking/ reporting on par with Shelterluv. The only superior software in terms of data collection/ reporting was chameleon, which would be difficult to train staff on and was out of our price range.

Review Source

Response from Shelterluv

September 29, 2021

Hi Nolan, We can't thank you enough for the kind words about Shelterluv. Your review means a lot to us and lets us know we're on the right track!

JG

Jessica G.  
Strategist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Best shelter software "

December 17, 2021

5.0

This software is utilized at my company. I’ve helped animal shelters change to and set up the software. I also used this for a rescue I founded. I tried other softwares which costed more, were cumbersome, and difficult to set up, and lack of customer service help unless their time was paid for. It was a frustrating experience trying to find the right software, when I found Shelterluv I was so relieved at the ease of use along with comprehensive functionality.

Pros

I’m like that it is intuitive to use and set up for an organization. If there is something I can’t figure out I can ask customer service and they will respond within 1-2 days with a helpful solution. It also has comprehensive field services option.

Cons

I wish there was an easy way to message fosters from the software about their fosters, or to ask if they can take an animal. It would be nice to not have to use a separate foster management system.

Alternatives considered

[Animal Shelter Manager](https://www.capterra.com/p/179181/Animal-Shelter-Manager/)[PetPoint](https://www.capterra.com/p/232708/PetPoints/)

Reason for choosing Shelterluv

Ease of use, comprehensive, low price, multiple integration options, impressive customer service, field services option.

Review Source

ES

Emily S.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Highly recommend"

May 14, 2024

5.0

Excellent experience. There is a dedicated team behind the emails, feels like a small company atmosphere, with big company results. I highly recommend using SelterLuv.

Pros

Paperless adoptions (amazing during Covid, but still great every day), customer service is responsive and helpful, continuous improvements of the software. One of the best features is the digital adoption checkout process, that gently asks the adopter to make a donation or cover the fees (software and credit card) for the adoption. We earn more in donations than the per-adoption software fees we are charged.

Cons

I'd like to import my own data from our previous system, but it probably is safer and cleaner that they do it.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

Needed something better than the custom built program.

Review Source

Katie P.  
Community Engagement Specialist  
Government Administration  
Used the software for: 1-2 years

### "Intuitive Shelter Software"

November 9, 2021

5.0

Shelterluv is so responsive to our needs. They have implemented many changes we've suggested.

Pros

Shelterluv has paid for itself with its options for adopters to donate at the time of adoption, as well as its user-friendly online donation page that converts well. One of the biggest benefits of Shelterluv is how intuitive it is. Anyone who uses basic websites like Facebook or online shopping can easily navigate it.

Cons

Shelterluv actually created our own custom kennel card for us because we were not happy with any of the available kennel card options. I was surprised at how their default printed kennel card and online pet display options were not as customizable as I'd hoped.

Review Source

Response from Shelterluv

November 11, 2021

Thank you so much for the kind words, Katie! We were also really excited to be able to release the custom kennel card builder earlier this year! Glad you found it helpful as well!

MT

Maggie T.  
Surgery Tech  
Veterinary  
Used the software for: 2+ years

### "More about Shelter not so much on the Medical"

April 25, 2025

4.0

Mixed feelings as I have been using it for ~ 8yrs now. Tapering doses of prescriptions have to be entered on different labels. They focused more on the animals in the shelter vs the medical side of things. Now that the shelter life is updated, they need to update and work on the medical side of things

Pros

Helps keep track of all the animals in custody. Gives you the ability to set up different application options. Lets you add treatments for animals

Cons

Since the update there have been more issues than before. A lot of my application emails are not being sent/delivered to the applicant. None of my quick forms work anymore, even when I delete them and re-set them up. Surgery notes weren't being saved, so I've had to type out the entire process.

Review Source

AE

Amanda E.  
Data entry  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Smooth transition"

August 29, 2025

4.0

Very positive and easy. It was an easy transition. Hardest part was adding all the backup of old files.

Pros

Easy to use. Easy to navigate and intuitive on what you need to do and how. Doesn’t take many steps to complete a task

Cons

Not an easy way to add multiple pets at a time. Have to do it one by one which is hard when you have a back up of files from the animal rescue.

Review Source

JG

James G.  
Director  
Veterinary  
Used the software for: 1-2 years

### "ShelterLuv - Learning curve but good program!"

May 1, 2025

4.0

We have used ShelterLuv for over a year now and have become accustomed to the little quirks and have seen some improvement over the last several months. We are grateful for the program.

Pros

Medical record management is really great and the use of adoptions contracts is very helpful.

Cons

We elect to use ShelterPay - the deposits for our adoptions can sometime take 4-5 days to happen - it is very inconvenient to have the payment so delayed. The other con is customer service - there is no helpline, only an email address. If you have an issue you will have to wait for someone to get back to you.

Review Source

JF

Jen F.  
Cat Care & Foster Care Coordinator  
Veterinary  
Used the software for: Less than 6 months

### "We Luv Shelterluv!"

February 3, 2021

5.0

The amount of time our staff saves on a daily basis by using Shelterluv is incredible. We have become more efficient all around. And the built in donation ask during adoptions has resulted in a huge amount of donations that we otherwise would not have recieved.

Pros

Shelterluv is extremely intuitive and was obviously designed by people who know how animal sheltering works. The reporting features and ability to customize just about all aspects of the software are amazing. We are still finding new features and functions and when we ask "I wonder if it can...?" the answer is almost always "yes". The customer support is excellent with remarkable response time to inquiries.

Cons

If would be nice to be able to enter vaccines, treatments, etc in the future when we know they are going to happen, but I understand why this isn't allowed in order to keep data accurate.

Reason for choosing Shelterluv

Shelterluv was the easiest to use and had the greatest number of useful features for our organization. We definitely made the right choice!

Review Source

Response from Shelterluv

February 6, 2021

Hi Jen, Thank you so much for your review! We're so happy that the features of Shelterluv are helpful to your team! We definitely appreciate all of your feedback as well! And we do only allow for the next in a series of vaccines to be scheduled (not completed) in the future but thank you for the comment here. Thanks again for being a great Shelterluv user and for all the communication with our support team!

KF

Kristin F.  
Development Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Game Changer"

February 12, 2021

5.0

In short, I’m obsessed. It supports our vision of what modern day rescue can look like. No paper, accurate records, easily trainable to volunteers AND generates more revenue than we’ve paid out for its service! That last statement should be enough for anyone to use it!! We made more in donations, during adoptions, than we paid out to use this software!!

Pros

ShelterLuv has allowed us to management several types of animals with absolute ease! Whether that’s at the shelter, in foster care, owner surrenders or transfers, ShelterLuv has thought of everything and continues to evolve!

Cons

I would only enjoy the software more, if more of our partners used it! The ease of transferring an animal is seamless!

Reason for choosing Shelterluv

The customer service, the knowledge center, the training videos, and the ease of use. My list of why to choose ShelterLuv is a mile long!

Review Source

Response from Shelterluv

February 18, 2021

Hi Kristin, Thank you so much for taking the time to write this thoughtful review! We are so glad to hear that you are finding use of so many of the Shelterluv features! We wish you and the whole True Rescue team all the best in the amazing work you do! If you have any feedback for our team on the software, feel free to let us know anytime at help@shelterluv.com!

LD

Laresa D.  
Volunteer  
Philanthropy  
Used the software for: 2+ years

### "Shelterluv improves organization"

January 22, 2022

5.0

It is very intuitive to use and keeps records organized and easy to access

Pros

The product makes record keeping much more organized for all the different animals under our care.

Cons

Entering medical records has not been as easy as I would like

Review Source

JD

Jacki D.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Shelterluv"

August 24, 2021

5.0

Really great, wonderful customer support

Pros

Shelterluv is easy to use. Training is simple. Very intuitive

Cons

So many features we just haven't gotten to them all

Review Source

Response from Shelterluv

August 30, 2021

Hi Jacki, Thanks so much for sharing your thoughts! We're so glad you found the trainings easy to understand and product easy to use!

JF

Jenna F.  
Foster Profile Admin  
Fund-Raising  
Used the software for: 6-12 months

### "Foster Profile Admin"

November 13, 2021

5.0

Pros

It was very easy to learn! It is also very organized.

Cons

I like everything about this software so far!

Review Source

Response from Shelterluv

November 16, 2021

Glad to hear everything is working well for you, Jenna!

AS

Andrea S.  
Records Clerk  
Veterinary  
Used the software for: Less than 6 months

### "Shelterluv great option!!"

January 23, 2022

5.0

Overall I like it very much!!

Pros

I like the detail on all information's as foster, adoption, medical needs.

Cons

Some information's cant be deleted. It make hard if we make a mistake can't be corrected.

Switched from

[Animal Shelter Manager](https://www.capterra.com/p/179181/Animal-Shelter-Manager/)

Just want to check out shelterLuv

Review Source

LK

Louise K.  
Teacher  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Shelterluv for the Win!"

December 19, 2021

5.0

I would recommend this product !

Pros

I love the of navigating this product! Very user friendly.

Cons

There are no cons to speak of. I have only had positive experiences in using this product

Review Source

CP

Crysal P.  
Property Manager  
Management Consulting  
Used the software for: Less than 6 months

### "Picked out my two cats from this software"

March 19, 2019

5.0

I was able to pick out a cat, and it was still available at the shelter! It was in real time, and I guess easy for the users to update. Some other places I visited, were not kept up to date!

Pros

I was able to browse for a cat and see where to go before going in person.

Cons

It was not the software, just soo many animals that need luv!

Review Source

Response from Shelterluv

October 17, 2019

Hi Crysal, Thank you for your review and for choosing pet adoption! We hope that you and your cat are doing well! -Team Shelterluv

VR

Verified Reviewer  
Founder and Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "The King has Fallen"

November 17, 2024

2.0

This review hurts me to write, because I was a huge fan of Shelterluv for the last 7 years. What was once the best system in the market has now fallen. Shelterluv practically abandoned their previous software version for 2+ years and kept telling customers the new version would fix their issues. However, when the new system rolled out it was very buggy and there were even cases where other shelter's data showed up in my reports. Clearly not acceptable. I have opened 17 support tickets (each for a different issue) in the 4 days we have been on the new version. I would urge those looking for shelter management systems to explore all options and not blindly move forward with Shelterluv.

Pros

Mobile checkout is a nice function for adoption processing.

Cons

Too many functions of their new system are buggy, inaccurate, impossible to use, etc. I believe their testing practices are very sub-par, because after working on a new system for years the issues are simply too obvious and too plentiful. This upgrade is touted as an architectural overhaul at the foundation of the application, but so far it feels a whole lot like lipstick on a pig. Hopefully the work to the core system will allow them to roll out more reliable functions in the future.

Alternatives considered

[Petstablished](https://www.capterra.com/p/235584/Petstablished/)[Trackabeast](https://www.capterra.com/p/250087/Trackabeast/)

Reason for choosing Shelterluv

We were already using Shelterluv and the hassle of switching was too high.

Review Source

LC

Laura C.  
Team Lead  
Veterinary  
Used the software for: 1-2 years

### "ShelterLuv Deserves Lots of Love!"

September 28, 2021

5.0

Extremely helpful and more streamlined compared to the shelter software we were using prior! We enjoy it very much- ShelterLuv looks clean, easy to navigate, and has an extremely responsive and helpful support team. Thank you!

Pros

We love the ease of use for this software, which is extremely affordable for us! We love the customization for our specific needs, how ShelterLuv helps auto calculate and pre-fill fields, and integrates with our website, FoundAnimals microchips, etc. We are able to easily record animal names, intake dates and reasons, ages, spay/neuter information, vaccination and treatment information, memos, and file uploads. A friendly and responsive support team is also one of the best parts of ShelterLuv! There was a lot of human error involved in porting over our historic records from past adoptions, and the team is always so kind in helping re-import records that have incorrect intake/outcomes.

Cons

There's not a lot to dislike. I would like to see a diet section, so we can track diet changes, how much offered food is eaten/not, and a customizable field for diet to show up on the kennel cards would be very helpful! This is for our staff and volunteers to see while caring for our animals, and for adopters so they can continue the same feeding amounts and schedule. We also do not have veterinary staff, so a feature to system-generate a vet visit form to populate with information already in the software (name, age, treatment history, which clinic and vet they will be seeing, and reason for vet visit) would be very helpful. We would also like to use the calendar and appointment scheduler, however, it is not possible for us to monitor and reconcile appointment requests when multiple people request the same sign up slot. Is it possible to adjust the appointment sign up feature so slots fill as people request slots?

Review Source

Response from Shelterluv

October 1, 2021

Hi Laura! We are thrilled to have you as part of the Shelterluv family! Thank you for sharing your kind words with us. It means the world to us and to our entire team!

JN

Janet N.  
Volunteer  
Veterinary  
Used the software for: 1-2 years

### "A great improvement for our organization"

January 11, 2021

5.0

Our experience has been 98% wonderful. Shelterluv is a hands down improvement over our former system, not to mention what a pleasant experience it is when I have to contact Customer Service. We bring our foster kittens in every 14 to 21 days for physical exams, vaccines, wormers, etc. As we got used to Shelterluv, we have been hand-writing all the entries on our paper medical records and having volunteers transfer the entries into Shelterluv at the end of each day, a process we followed even before moving to Shelterluv, but never felt comfortable changing. Now that we've used Shelterluv for a year and see how quickly and easily this data can be entered at the time of service, we are going to go paperless and rely solely on Shelterluv. it's that much better to work with. Thanks.

Pros

At Kitten Central of Placer County we appreciate the efficiency of Shelterluv and the ways we can configure forms to meet our needs which are somewhat unique in the rescue/shelter/adoption world. Compared to our former system, it is very user friendly. The Help Center is extensive and fully loaded with good, easy to follow solutions; the one trick to finding articles is to get the lingo right. While not exactly software specific, one of the best features of Shelterluv is the Customer Service. The staff is extremely quick to respond. Even if they have to tell me I can't do what I want to do, they suggest optional solutions and work arounds that may help. This kind of response is worth its weight in gold and they are always working at making the system better in response to our inquiries.

Cons

There are a few processes that feel a little convoluted in the steps that must be taken, though most just take a little getting used to. Here are a few things that are minor in the big picture, but annoying for our needs: We can't configure the main page where it would be helpful to me to see a kitten's sex at a glance without having to open the kitten's file. We need more color and pattern choices, e.g., we get many tabicos, but that isn't an option. Sorting by date or kitten number takes too long. While we can bring up an entire litter by searching for one kitten in the litter, we name our litters - as do most foster organizations - and it would be great to be able to search by litter name or litter number. That's pretty much it. Knowing Shelterluv, most of these will transfer from here to a customer wish list where they will be evaluated to be included in future system changes.

Review Source

Response from Shelterluv

January 30, 2021

Hi Janet, Thank you for your review! It's great to hear that you are taking advantage of our system, especially the ability to go paperless! I will document your requests and send you an email with a possible suggestion that might help with litter names.

TM

Tammy M.  
Owner  
Design  
Used the software for: Less than 6 months

### "Possible scam"

June 26, 2024

1.0

I do not know if it is Shelterluv - or the rescue that I applied for an adoption, but there seems to be a serious problem with communication. It is feeling very much like a scam. I get an email that asks if I have any questions, and I respond, and the next thing I get back is that it is a default email and does not respond.

Pros

Application process was easy, but there seems to be internal problems.

Cons

I feel like it is limiting adoptions. Very unprofessional and questionable practices.

Review Source

KD

Katrina D.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Affordable streamlined animal management software"

May 11, 2024

5.0

10/10. Customer service is attentive and responsive. I love the customization options for many items and having one software to manage all aspects of our rescue.

Pros

Remote/mobile adoptions that allows us to customize everything about it. We choose the files sent to the new adopters, customize the contract and so much more. The integrations are also a wonderful asset. Collaboration with Maddie’s pet assistant and petfinder has been very helpful.

Cons

The learning curve was hard without the training. While it is an easy to use software, I opted to try to learn on my own and it took so much longer.

Switched from

[Trackabeast](https://www.capterra.com/p/250087/Trackabeast/)

Wanted a more versatile software to meet all of our needs instead of just a few.

Review Source

BW

Brandi W.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Perfect for Shelters/Rescues"

January 15, 2021

5.0

I absolutely love it and recommend it any time I get a chance.

Pros

I love how easy this product is to use and the visibility on desktop and mobile phones. It's simple to train someone on and for myself to learn more. The customer service is probably the best part of the entire program. Not only do they respond quickly and give feedback/guidance, but they also go out of their way to contact you when something you had an issue with has been updated in the program.

Cons

The scheduling with fosters and adopters definitely needs a face-lift. It integrates with Google Calendar but if you make changes in Google Calendar it doesn't feed back (subscribe versus integration). It also shows in Pacific timezone and Shelterluv is always the location. I also would like to see Maddie's Pet Assistant feed the weights back into SL from fosters.

Alternatives considered

[Chameleon](https://www.capterra.com/p/153079/Chameleon/)

Reason for choosing Shelterluv

The customer service and user interface was far better than such a structured product as the others were. Chameleon was too expensive and I could never get assistance. Petstablished isn't user friendly.

Review Source

Response from Shelterluv

January 30, 2021

Hi Brandi, Thank you so much for your review! We're so happy to have you as a customer and really appreciate the time you took to share your thoughts. We do have the requests you described here documented on our customer request list! Thanks again!

VR

Verified Reviewer  
Board Member  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Best software for rescues"

July 19, 2019

5.0

We've gone paperless thanks to ShelterLuv, and because it's easy to use, we've been able to get many of our volunteers to help with database entry because of it!

Pros

We previously used PetPoint and it was painful. ShelterLuv was not only easy for volunteers to learn how to use, but most importantly to us as a rescue that is growing in size, SL was there every step of the way to answer our questions. They also didn't pressure us to purchase the product which helped us be comfortable making the switch when we did. It also makes it easy for our adopters to fill out applications at adoption events. We've gone paperless thanks to ShelterLuv.

Cons

Our only complaint is that while it's easy to use on an iPad etc, there isn't an app so it's hard to use on the phone.

Review Source

Response from Shelterluv

October 17, 2019

Hi there, Thank you so much for your thoughtful review of Shelterluv! We're so happy to have you as a customer and it's wonderful to hear that you've gone paperless with us! As you probably know, the desktop version of Shelterluv now displays and works well on mobile, which means that you can access www.shelterluv.com on any mobile device without having to pinch and zoom every time! Thank you again, and, as always, reach out to us at help@shelterluv.com if you ever have any questions for us. -Team Shelterluv

Similar Products

Featured

## Related categories

[Animal Shelter](https://www.capterra.com/animal-shelter-software/)