# Open Social Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Open Social Software - reviews, pricing plans, popular comparisons to other Community products and more.

Source: https://www.capterra.com/p/179231/Open-Social

---

# 

 Open Social Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Open Social

## What is Open Social?

Create digital spaces that empower your members to share Open Socials community engagement platform allows organizations to empower their members to come together, communicate and collaborate from anywhere in the world. Drive real-world change and create organizational value with an online platform and purpose-built extensions for managing, mobilizing and engaging new and existing members.

## What is Open Social used for?

[Community](https://www.capterra.com/community-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Overall rating

Based on 14 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Open Social?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.getopensocial.com&name=Open Social)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Open Social

4.4 (14)

VS.

[4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/)

Starting Price

Contact vendor

Starting Price

$109

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (14)

Ease Of Use

4.2 (71)

Value For Money

4.2 (11)

Value For Money

4.3 (66)

Customer Service

4.0 (11)

Customer Service

4.7 (66)

## Open Social alternatives

[4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (92)](https://www.capterra.com/p/148555/Raklet/reviews/)

Starting price

$59.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (555)](https://www.capterra.com/p/76116/WildApricot/reviews/)

Starting price

$63.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Event Management

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Schedule and manage the logistics of activities and other gatherings

Member Directory

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Content Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Membership Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Database of members to track personal information of individuals and families

Access Controls/Permissions

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Application Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track, manage and store the applications of potential future members, customers or candidates

Open Social 47 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Track the attendance of specific individuals or groups

Track and manage schedules and meetings via an integrated calendar

Leave comments and notes on documents for others to view

Manage a group of members established for coordinating plans, programs, or other initiatives

Manage and track all internal and external communication conducted via calls, email, text, or chat

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Create and send email blasts/campaigns

Reminders sent via email

Manage the enrollment and onboarding of all new members and accepted applications

Schedule and manage the logistics of activities and other gatherings

Find & retrieve relevant data or documents

Games or game-like elements to track progress and reward accomplishments

Organize and edit a group of people's policy and members

The creation, development, and sharing of potentially innovative new ideas

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Contact members listed in the database through email, SMS, social, phone, etc.

Add, store and access information pertaining to members

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Online gateway through which members can access/update personal information

Handle various types of membership based on groupings

Database of members to track personal information of individuals and families

Conveniently automatically renew memberships at the end of subscriptions

Access software remotely via mobile devices

Controls/tools to moderate the session

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Adjust communications based on previous interactions or personal preferences

Track volunteer performance and award those who exceed certain criteria

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Advertise volunteer opportunities and recruit new volunteers

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

4.2 (14)

4.2

Based on 14 reviews

## Pricing

Value for money

4.2 (11)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.2 (11)

4.2

Based on 11 reviews

## Integrations

[

Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[

BigBlueButton](https://www.capterra.com/p/162664/BigBlueButton/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (11)

4.0

Based on 11 reviews

## User reviews

Overall rating

4.4

Based on 14 reviews

Filter by rating

5(10)

4(2)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

MH

mhamed h.

webmaster

Recreational Facilities and Services

### "Drupal social"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 7, 2023

Pros

the whole dev is an artist work i really love the all the orchestra ,I really started a social site with more than what was facebook or twitter It was a dream, Easy accessible and can go on with a lot free goodness to start a business from poverty.

Cons

It was the top of drupal distribution for me on the time of drupal 7 and most of 8 but it become a little difficult on the the updates lot of issius , I love the dist but i ve lost a lot to make it standing . on drupal 9 I can not even work locally on it if not the updates of drupal there are updates of php or mysql and sometimes my mac updates something and nothing goes .

Switched from

[Joomla](https://www.capterra.com/p/161648/Joomla/)

Drupal is more attractive as a community and cms then to the group module so to open social dist to make things fast but it might be my error

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OR

Olariu Romeo V.

Admin

Newspapers

### "Drupal rebranded"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 27, 2022

Opensocial just wants to rebrand drupal and make money on con the back of ontributors' work. If we analyze well, opensocial is actually just a template, with small modifications of the drupal source code and some modules created by drupal contributors and the support service only wants to extort money from customers. They also have the insensitivity of not informing what their list price is, many of the clients probably don't even know that they use drupal, an opensource software. The administration interface is all rebranded with opensocial logos and links. I asked for a price list for their modules that are for money, but they didn't want to tell me the price. They said that at this stage they do not communicate prices by email, after two weeks of almost daily conversations with an individual from their team. They are probably looking for large corporations, who are not interested in prices, I did not understand well what their sales policy is, their prices are not transparent and they do not respect European laws regarding price transparency.

Pros

Nothing except the template part, which is only partially their merit, the 90% credit must be given to the bootstrap community

Cons

OpenSocial is not a software, it's just a template that makes small changes to the standard source code of drupal, which they try to sell probably for gold to uninformed people. I think that drupal should ban this project because opensocial does not bring anything new, many of the modules created by them, are now abandoned, or is not covered by the security advisory policy.so opensocial practically does not contribute to drupal, it just tries to sell drupal that is free

Reasons for choosing Open Social

I didn't choose Opensocial only tested it, it's just a miserable template for drupal instalable as a profile that looks a bit like copy-paste facebook full of bugs and non-functional ( today 564 open issues)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VB

Vishwadev B.

Senior Project Manager Tech

Marketing and Advertising

### "Packed with great features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

February 1, 2022

It is a great product and definitely a ready made solutions which many community driven projects would adopt.

Pros

Both open social saas and open source versions are jam packed with features. The modules are highly optimised.

Cons

For open source/self hosted version there are many features missing.

Reasons for choosing Open Social

Drupal, can integrate commerce, can customise the open source version

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RW

Rogier W.

Community

Human Resources

### "Open Social for HR-community"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 16, 2021

Start up and implementing of our old knowledge base has been rather easy for us. The monthly sessions with our customer success manager \[SENSITIVE CONTENT\] are very nice for getting additional support in terms of developing and expanding the community. Also technical support is usually pretty quick and effective.

Pros

The possibility to have an open front end of the website (with knowledge base) and a closed back-end for the community is really important to us. Now we can integrate the knowledge base with the community part and really make it a whole 'product'.

Cons

Although open social works on Drupal (which is an open source CRM) it's not that easy to get off the beaten track. That is off course understandable from a development point of view but that makes you more dependent of the Open Social support team.

Alternatives considered

[Bettermode](https://www.capterra.com/p/178753/Bettermode/)

[Customer Communities](https://www.capterra.com/p/170758/inSided/)

[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)

[Plek](https://www.capterra.com/p/161038/Plek/)

Reasons for choosing Open Social

Combination of possibilities within Open Social as a platform. For example the opportunity to have an open 'front end website' (for sharing knowledge articles) and a closed community back-end (for HR-professionals to interact with each other). The amount possibilities within Open Social were comparable with other companies but the price of Open Social is a bit lower.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HC

Haydemar C.

Sales Promoter

Computer Games

### "THE BEST FOR YOUR BUSINESS Open Social"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

July 28, 2021

THE BEST IT HAS IS CHRONOLOGICAL FLOW. HELP CREATE BASIC PAGES WITH PREFERENCE CONTENT WE CREATE GROUPS WITH DIFFERENT CUSTOMERS. WE CAN RENEW OUR MENBRESIA. WE CAN CREATE MARKETING VIA EMAIL

Pros

ALLOWS TO IMPROVE OUR BUSINESS APP AND INCRIMATES INTERACTION WITH OUR CUSTOMERS.IT ALLOWS US TO ORGANIZE EVENTS WITH OUR CLIENT IN EASY STEPS. GUARANTEEING A BETTER ACTIVITY AND INTERACTION WITH CUSTOMERS ALLOWING TO EXPRESS THOSE YOU LIKE AND TO MENTION US;IF YOU WISH TO COMMUNICATE PRIVACY WITH ANY MEMBER, YOU CAN DO THEM. YOU SEND ALERTS OR PUSH NOTIFICATIONS THAT KEEP YOU UPDATED WITH WHAT IS HAPPENING

Cons

THE REPORTS OF THE KPI AND ANALYSIS DELAY IN THE ARRIVAL, IT HAS TO BE BETTER. THE ANALYSIS CAN BE EXPORTED IN SPREADSHEETS THAT MAKES US WORK IN A GROUP

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RI

Robiul Islam R.

Tech Lead

Computer Software

### "Its a great application top Drupal CMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 25, 2021

I am very satisfied with this application.

Pros

It's providing very optimistic and useful features like Facebook and other social media platform.

Cons

Collaboration between people and sharing information between them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

David M.

Smart City Office

Public Policy

### "Great tool for Community Development"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 23, 2021

Very positive. Great company to partner with. Extremely responsive and supportive.

Pros

We needed to create a regional social network for a smart cities initiative, and Open Social was incredibly easy to deploy and set up. We've had some great uptick in our community and everyone finds it very easy to use.

Cons

You're limited in design (e.g. fonts), although extensions like dashboards are really helpful.

Reasons for choosing Open Social

We were looking for an innovation/challenge platform, and with Open Social we realized we could have that plus so much more in terms of community engagement. Now, the challenge component is secondary to all the other uses we've found for it across our initiative.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 3, 2021

Hi David, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your positive experience and we're glad you feel we're on the right track! If you have any question please feel free to reach out https://www.getopensocial.com/about-us/#contact

SP

Sugen P.

Co Founder

Hospital & Health Care

### "OpenSocial review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

February 21, 2021

Really pleasent expereince. Helped me launched really quickly.

Pros

Opens Source, very well featured, and easy to setup and use using Platform.sh. Support from the OpenSocial team is very good, are they are always on had to assist.

Cons

Not much, although there is a learning curve mostly on the Drupal Side. Once up to speed its really good.

Reasons for choosing Open Social

It was the best, with great features, easy to setup, excellent security, all out of the box in the opensource distribution.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KA

Kalie A.

National Manager Youth Services

Non-Profit Organization Management

### "Exceptional customer service, and quality product"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 21, 2020

High quality customer service, responsive to questions, and thorough in their approach to learning our business needs.

Pros

Ability to meet our needs through custom developments

Cons

The back end can be complex and could do with some easy to use reference manuals

Reasons for choosing Open Social

We appreciate the quality of the product, as well as the Open Social team's patience, flexibility, thoughtfulness and professionalism.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NI

Nana I.

IT

Religious Institutions

### "a Drupal Social Apps"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

December 1, 2020

it's a Drupal. We can build more the Open Social in a Drupal Way. We can build anything with Drupal. And with Open Social, we have an Social Apps that can develop more and more, i.e. we can add a market place, e-learning system, or add any features on our social apps.

Pros

it's a Drupal. With Open Social, I got a social apps and with Drupal, we can develop anything addition features.

Cons

may be difficult in the first installation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/179231/Open-Social/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)