# Open Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Open Social the right Community solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179231/Open-Social/reviews --- Open Social 4.4 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Open Social Ease of use 4.2 Customer Service 4.0 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Rogier W. Community Human Resources Used the software for: 6-12 months ### "Open Social for HR-community" September 16, 2021 5.0 Start up and implementing of our old knowledge base has been rather easy for us. The monthly sessions with our customer success manager \[SENSITIVE CONTENT\] are very nice for getting additional support in terms of developing and expanding the community. Also technical support is usually pretty quick and effective. Pros The possibility to have an open front end of the website (with knowledge base) and a closed back-end for the community is really important to us. Now we can integrate the knowledge base with the community part and really make it a whole 'product'. Cons Although open social works on Drupal (which is an open source CRM) it's not that easy to get off the beaten track. That is off course understandable from a development point of view but that makes you more dependent of the Open Social support team. Alternatives considered [Bettermode](https://www.capterra.com/p/178753/Bettermode/)[Customer Communities](https://www.capterra.com/p/170758/inSided/)[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)[Plek](https://www.capterra.com/p/161038/Plek/) Reason for choosing Open Social Combination of possibilities within Open Social as a platform. For example the opportunity to have an open 'front end website' (for sharing knowledge articles) and a closed community back-end (for HR-professionals to interact with each other). The amount possibilities within Open Social were comparable with other companies but the price of Open Social is a bit lower. Review Source mH mhamed H. webmaster Recreational Facilities and Services Used the software for: 1-2 years ### "Drupal social" October 7, 2023 5.0 Pros the whole dev is an artist work i really love the all the orchestra ,I really started a social site with more than what was facebook or twitter It was a dream, Easy accessible and can go on with a lot free goodness to start a business from poverty. Cons It was the top of drupal distribution for me on the time of drupal 7 and most of 8 but it become a little difficult on the the updates lot of issius , I love the dist but i ve lost a lot to make it standing . on drupal 9 I can not even work locally on it if not the updates of drupal there are updates of php or mysql and sometimes my mac updates something and nothing goes . Switched from [Joomla](https://www.capterra.com/p/161648/Joomla/) Drupal is more attractive as a community and cms then to the group module so to open social dist to make things fast but it might be my error Review Source ORV Olariu Romeo V. Admin Newspapers Used the software for: I used a free trial ### "Drupal rebranded" September 27, 2022 1.0 Opensocial just wants to rebrand drupal and make money on con the back of ontributors' work. If we analyze well, opensocial is actually just a template, with small modifications of the drupal source code and some modules created by drupal contributors and the support service only wants to extort money from customers. They also have the insensitivity of not informing what their list price is, many of the clients probably don't even know that they use drupal, an opensource software. The administration interface is all rebranded with opensocial logos and links. I asked for a price list for their modules that are for money, but they didn't want to tell me the price. They said that at this stage they do not communicate prices by email, after two weeks of almost daily conversations with an individual from their team. They are probably looking for large corporations, who are not interested in prices, I did not understand well what their sales policy is, their prices are not transparent and they do not respect European laws regarding price transparency. Pros Nothing except the template part, which is only partially their merit, the 90% credit must be given to the bootstrap community Cons OpenSocial is not a software, it's just a template that makes small changes to the standard source code of drupal, which they try to sell probably for gold to uninformed people. I think that drupal should ban this project because opensocial does not bring anything new, many of the modules created by them, are now abandoned, or is not covered by the security advisory policy.so opensocial practically does not contribute to drupal, it just tries to sell drupal that is free Reason for choosing Open Social I didn't choose Opensocial only tested it, it's just a miserable template for drupal instalable as a profile that looks a bit like copy-paste facebook full of bugs and non-functional ( today 564 open issues) Review Source BS Bruce S. The boss Entertainment Used the software for: 6-12 months ### "Overall Kudos" October 7, 2020 4.0 I am pleased with the versatility and future possibilities! As an Open Source user, however I wish there was a more direct way to get help even if it were on a modest fee basis! I can afford very little in the development stage but believe once fully in production can develop enough income via a advert model to pay for additional tech. Whether that future tech comes from within the Open Social Community or outside, it would still require strong interaction due to the unique elements within its structure! Pros It serves the goals and needs I have been searching for many years. It is set to replace a 20 year old non CMS that I programmed with the same features philosophy (Social Media) and tools in mind however technology has surpassed its capabilities! Flexibility: The ability to reconstruct many features to conform to my needs! The Open Source Community, while seemingly minimal in manpower is committed and engaged! Cons Regarding pricing, I use the Open Source version as the SaaS version is seeming targeted at multinational and very large organizations. Hence well beyond my means. Huge learning curve which is as much a Drupal issue as it is Open Social. Turnaround on support is slow (however, considering that it is Open Source that is to be expected) I have received feedback from many Beta Testers (Lay Users) that the navigation is hard to understand and even though I have provided comprehensive documentation on the platform, still find it technically difficult! Several joined but have not returned! Note: these beta testers come from the World of Facebook and Twitter! Reason for choosing Open Social Technical superiority! - but again not a paid user! Review Source DM David M. Smart City Office Public Policy Used the software for: 6-12 months ### "Great tool for Community Development" February 23, 2021 5.0 Very positive. Great company to partner with. Extremely responsive and supportive. Pros We needed to create a regional social network for a smart cities initiative, and Open Social was incredibly easy to deploy and set up. We've had some great uptick in our community and everyone finds it very easy to use. Cons You're limited in design (e.g. fonts), although extensions like dashboards are really helpful. Reason for choosing Open Social We were looking for an innovation/challenge platform, and with Open Social we realized we could have that plus so much more in terms of community engagement. Now, the challenge component is secondary to all the other uses we've found for it across our initiative. Review Source Response from Open Social March 3, 2021 Hi David, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your positive experience and we're glad you feel we're on the right track! If you have any question please feel free to reach out https://www.getopensocial.com/about-us/#contact RIR Robiul Islam R. Tech Lead Computer Software Used the software for: 2+ years ### "Its a great application top Drupal CMS" July 25, 2021 5.0 I am very satisfied with this application. Pros It's providing very optimistic and useful features like Facebook and other social media platform. Cons Collaboration between people and sharing information between them. Review Source HC Haydemar C. Sales Promoter Computer Games Used the software for: Less than 6 months ### "THE BEST FOR YOUR BUSINESS Open Social" July 28, 2021 3.0 THE BEST IT HAS IS CHRONOLOGICAL FLOW. HELP CREATE BASIC PAGES WITH PREFERENCE CONTENT WE CREATE GROUPS WITH DIFFERENT CUSTOMERS. WE CAN RENEW OUR MENBRESIA. WE CAN CREATE MARKETING VIA EMAIL Pros ALLOWS TO IMPROVE OUR BUSINESS APP AND INCRIMATES INTERACTION WITH OUR CUSTOMERS.IT ALLOWS US TO ORGANIZE EVENTS WITH OUR CLIENT IN EASY STEPS. GUARANTEEING A BETTER ACTIVITY AND INTERACTION WITH CUSTOMERS ALLOWING TO EXPRESS THOSE YOU LIKE AND TO MENTION US;IF YOU WISH TO COMMUNICATE PRIVACY WITH ANY MEMBER, YOU CAN DO THEM. YOU SEND ALERTS OR PUSH NOTIFICATIONS THAT KEEP YOU UPDATED WITH WHAT IS HAPPENING Cons THE REPORTS OF THE KPI AND ANALYSIS DELAY IN THE ARRIVAL, IT HAS TO BE BETTER. THE ANALYSIS CAN BE EXPORTED IN SPREADSHEETS THAT MAKES US WORK IN A GROUP Review Source SP Sugen P. Co Founder Hospital & Health Care Used the software for: 6-12 months ### "OpenSocial review" February 21, 2021 5.0 Really pleasent expereince. Helped me launched really quickly. Pros Opens Source, very well featured, and easy to setup and use using Platform.sh. Support from the OpenSocial team is very good, are they are always on had to assist. Cons Not much, although there is a learning curve mostly on the Drupal Side. Once up to speed its really good. Reason for choosing Open Social It was the best, with great features, easy to setup, excellent security, all out of the box in the opensource distribution. Review Source KA Kalie A. National Manager Youth Services Non-Profit Organization Management Used the software for: 6-12 months ### "Exceptional customer service, and quality product" December 21, 2020 5.0 High quality customer service, responsive to questions, and thorough in their approach to learning our business needs. Pros Ability to meet our needs through custom developments Cons The back end can be complex and could do with some easy to use reference manuals Reason for choosing Open Social We appreciate the quality of the product, as well as the Open Social team's patience, flexibility, thoughtfulness and professionalism. Review Source NI Nana I. IT Religious Institutions Used the software for: 6-12 months ### "a Drupal Social Apps" December 1, 2020 5.0 it's a Drupal. We can build more the Open Social in a Drupal Way. We can build anything with Drupal. And with Open Social, we have an Social Apps that can develop more and more, i.e. we can add a market place, e-learning system, or add any features on our social apps. Pros it's a Drupal. With Open Social, I got a social apps and with Drupal, we can develop anything addition features. Cons may be difficult in the first installation. Review Source VB Vishwadev B. Senior Project Manager Tech Marketing and Advertising Used the software for: 1-2 years ### "Packed with great features" February 1, 2022 5.0 It is a great product and definitely a ready made solutions which many community driven projects would adopt. Pros Both open social saas and open source versions are jam packed with features. The modules are highly optimised. Cons For open source/self hosted version there are many features missing. Reason for choosing Open Social Drupal, can integrate commerce, can customise the open source version Review Source OR Olivier R. CEO Civic & Social Organization Used the software for: Less than 6 months ### "Very satisfy by the flexibility, the rapidity to setup and the power to evolve" August 19, 2020 5.0 Pros The handover is realy quick and the documentation realy helfull with a great hotline! The tool is powerfull due to the open-source licence we can add our own features very simply. Cons The SaaS solution don't give me enought flexibility to add my custom features so I take a custom hosting. Review Source GV Gregory V. Coördinator Non-Profit Organization Management Used the software for: 6-12 months ### "Starting an online LGBTIQ+-community with ease" June 1, 2020 4.0 Pros Installing and setting up Open Social is easy; your own social networksite could be up and running in only a day. Cons Extensions are not available for the free edition (distribution). Review Source HH HUIHUA H. Intern Non-Profit Organization Management Used the software for: Less than 6 months ### "Concise interface and looking forward to more functions" January 16, 2020 5.0 Pros The interface is very concise and clear, easy to understand and get hands-on. Cons It would be perfect for the new users if there would be a "help" mark to show user manual below each button/section so that more guidance or explanation can be provided immediately Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.