# PayPal Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PayPal Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/179251/PayPal/reviews/ --- # PayPal Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PayPal ## What is PayPal? With a simple, single integration you can accept debit and credit cards, PayPal, PayPal Credit, 10+ local payment methods in over 100 currencies and from 200+ markets around the world. ## What is PayPal used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 26,521 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Intuitive and accessible interface Secure payment experience High and confusing transaction fees Inconsistent fraud resolution process Starting price $0.09 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Payment Processing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PayPal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.paypal.com&name=PayPal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PayPal 4.6 (26,521) VS. [4.2 (2,054)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $0.09 Other Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (26,499) Ease Of Use 4.0 (2,010) Value For Money 4.5 (20,347) Value For Money 3.9 (1,600) Customer Service 4.2 (20,603) Customer Service 3.8 (1,703) ## PayPal alternatives [3.8 (726)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.2 (1,316)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (142)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) ## FAQs about PayPal Overview ### What problems does PayPal solve? PayPal solves slow, risky, and fragmented payment workflows by letting businesses send invoices, collect online and international payments, transfer funds quickly, and create shipping labels in one place. Small businesses, freelancers, e-commerce sellers, and finance teams benefit most by reducing checkout friction, avoiding card-data exposure, and keeping cleaner transaction records. Answer based on 19013 reviews Overview ### Which roles and teams benefit most from PayPal? PayPal is most used by business owners, founders, and executives who need fast payment collection, invoicing, and cash flow visibility. Freelancers, designers, photographers, and consultants rely on it for client billing, while office managers, accountants, and sales teams use it to process transactions, track payments, and support everyday commerce. Answer based on 26340 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is PayPal built for? PayPal is built primarily for small businesses, which make up 74% of reviewers, with Education Management, Information Technology and Services, and Marketing and Advertising each representing 5%. It also serves enterprises and midsize businesses, aligning with its stated audience of eCommerce platforms, marketplaces, enterprises, and developers. Answer based on 26436 reviews Features and Usability ### What are the key features of PayPal? PayPal includes core payment processing for online payments, credit card payments, and money transfers, plus digital wallet payments and multi-currency support for international transactions. Differentiating features include invoice creation, payment links, transaction history with reporting, refunds, and security controls such as fraud detection, buyer protection, and two-factor authentication. Answer based on 14137 reviews Integrations ### Which third-party tools and platforms does PayPal integrate with? PayPal integrates with over 50 third-party tools and platforms, including payment and commerce apps like Venmo, Stripe, Shopify, WooCommerce, Payoneer, Cash App, and Google Pay, plus website and store builders such as WordPress and Wix. Official catalog listings also show integrations with BigCommerce and QuickBooks Online. Answer based on 3076 reviews Getting Started and Support ### How easy is it to onboard and train a team on PayPal? PayPal is generally quick to onboard for teams handling basic payments, invoicing, and refunds, with documentation and video tutorials available for guidance. Reviewers say frontline staff, volunteers, and nontechnical users learn fast, often with little formal training, while admins and developers need more time for integrations, customization, and advanced business features. Answer based on 104 reviews Getting Started and Support ### What customer support options does PayPal offer, and how do users rate the experience? PayPal offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful once they reach a live representative, with useful self-service resources, but many report slow replies, long callback waits, automated responses, and inconsistent communication between agents during more complex account or dispute issues. Answer based on 4310 reviews Security ### How does PayPal handle data security and access control? PayPal uses encryption, two-step authentication, passwords, fingerprint or biometric login, device recognition, sign-in alerts, transaction notifications, and identity verification processes such as KYC and document checks. It also helps shield card and bank details during checkout. Some reviewers say security checks, account locks, and verification requests can feel overly strict or slow. Answer based on 2508 reviews Payments ### How well does PayPal handle online payments? PayPal makes online payments easy, secure, and widely accepted for personal and business transactions. Freelancers, online sellers, and small businesses use it for sending money, receiving payments, invoicing, and cross-border checkout, though transaction fees, occasional holds, and transfer delays can make some payment workflows less predictable. Answer based on 14137 reviews ## Who uses PayPal? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 1,055 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 1,055 reviews Administrative 29% Administrative 29% Entrepreneurs/ Owners 10% IT & Software Development 10% Creative & Design 9% Others 43% Top industries Based on 1,055 reviews Information Technology and Services 26% Marketing and Advertising 20% Retail 19% Food & Beverages 19% Other 16% ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 6147 Most reviewers describe ease of use as essential, appreciating simple navigation and quick setup for all experience levels. Michael R. Digital marketer , 2 - 10 employees. "PayPal's user-friendly interface makes it accessible to individuals of all tech-savviness levels." High and confusing transaction fees 68% negative reviews out of 2817 Most users comment that fees are costly and unpredictable, especially for small businesses and international or frequent transactions. Blair G. CEO, 1 employee. "PayPal has a high fee structure per transaction that can deter a business from using it as part of their payment structure." Secure payment experience 96% positive reviews out of 888 Most users report safe transactions, valuing strong security measures and confidence when sharing financial information online. Inconsistent fraud resolution process 66% negative reviews out of 1153 Some reviewers indicate fraud protection is unreliable, citing slow dispute handling and difficulty recovering funds after scams. Yessnia G. Operations, 2 - 10 employees. "I trusted PayPal to protect my personal and financial information, yet they have failed completely. Despite reporting the issue, PayPal has refused to refund my money and continues to allow the same fraudulent charges to go through." Consistent and trusted platform 97% positive reviews out of 693 Most reviewers find reliability crucial, consistently experiencing dependable service for both business and personal transactions. Beth A. Copywriter, 2 - 10 employees. "I've had a go with PayPal and Stripe for this and definitely find PayPal easier and more reliable." Limited global accessibility 57% negative reviews out of 814 Some reviewers find country availability restrictive, noting service limitations, account restrictions, and missing features in many regions. Mena I. Assistant Manager, 501 - 1,000 employees. "It is limited to few countries which often restrict me from making use of this software sometimes when am not in a country that supports paypal which has limited me from making payment at times." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Payments 4.7 (3,757) 65.34% of 3757 reviewers that rated this feature as important or highly important PayPal offers a fast, secure way to make online payments globally. Users think it’s easy to pay or get paid, track transactions, and enjoy strong fraud protection. Many highlight seamless integration with e-commerce sites, though some note not all merchants accept PayPal. Payment Processing 4.6 (3,458) 63.45% of 3458 reviewers that rated this feature as important or highly important PayPal helps you process payments quickly and securely, supporting instant transfers, multiple payment methods, and real-time notifications. Users value the streamlined experience, but some report issues with fund holds, high fees, and occasional delays in releasing payments. Data Security 4.6 (3,162) 66.54% of 3162 reviewers that rated this feature as important or highly important PayPal offers robust data security with encryption, two-factor authentication, and fraud monitoring. Reviewers feel confident sharing sensitive information, appreciate buyer protection, and value frequent notifications, though a few mention concerns about scam handling and occasional account access issues. Mobile Payments 4.6 (2,685) 62.64% of 2685 reviewers that rated this feature as important or highly important PayPal gives you the flexibility to send, receive, and manage money directly from your mobile device. Reviewers appreciate the convenience, security, and speed, as well as options like QR code payments and integration with services like Mpesa, though some mention occasional transaction management challenges. Mobile Access 4.7 (1,360) 60.22% of 1360 reviewers that rated this feature as important or highly important With this capability, you can manage your PayPal account, send or receive payments, and monitor transactions from anywhere using your phone. Reviewers appreciate the app’s convenience, security, real-time notifications, and user-friendly design, though some mention occasional logouts. Payment Fraud Prevention 4.5 (2,720) 63.90% of 2720 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. PayPal 96 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify unusual behavior Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Gateway through which end users can view past bills and pay current invoices Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Detection of fraudulent checks to prevent financial losses Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of dashboards Invoices that can be tailored according to company's branding, payment terms and personalized information Import and export data to and from software applications Ability to handle large datasets PayPal offers robust data security with encryption, two-factor authentication, and fraud monitoring. Reviewers feel confident sharing sensitive information, appreciate buyer protection, and value frequent notifications, though a few mention concerns about scam handling and occasional account access issues. Graphical representation of data Accept and process credit/debit card transactions Buyer isn't billed until the period is up without any interest charges Allows customers to check out with wallet payment methods that digitally store credit and debit cards Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Electronically collect payments for goods or services Digitally sign online documents Monitor and record expenses such as purchases or charges incurred Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Intended to be used by banks Intended to be used by online stores Designed for food trucks For Retail Stores Designed for small businesses Identify and prevent suspicious activity Transactions that typically involve face-to-face interactions between the payer and the payee Monitoring employee behavior for suspicious activity to detect internal fraud Track and manage inventory levels to maintain proper supply Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Reports specific to marketing and associated campaigns With this capability, you can manage your PayPal account, send or receive payments, and monitor transactions from anywhere using your phone. Reviewers appreciate the app’s convenience, security, real-time notifications, and user-friendly design, though some mention occasional logouts. PayPal gives you the flexibility to send, receive, and manage money directly from your mobile device. Reviewers appreciate the convenience, security, and speed, as well as options like QR code payments and integration with services like Mpesa, though some mention occasional transaction management challenges. Observe and track the demand, usage, progress or quality of a system, product, or user Manage and handle various international currencies Manage and support multiple locations Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Process payments via multiple modes directly through the application Create, send, and view electronic invoices PayPal offers a fast, secure way to make online payments globally. Users think it’s easy to pay or get paid, track transactions, and enjoy strong fraud protection. Many highlight seamless integration with e-commerce sites, though some note not all merchants accept PayPal. Manage and track customer orders for goods, investments, or any other purchases Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Integration with payment gateways to facilitate online transactions Send clickable links via text or email to collect payments from customers Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more PayPal helps you process payments quickly and securely, supporting instant transfers, multiple payment methods, and real-time notifications. Users value the streamlined experience, but some report issues with fund holds, high fees, and occasional delays in releasing payments. Track sent and received payments, invoices, and bills. Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Organize and manage the accomplishments and development of employees or performance of applications or systems Accept and process customer payments for products or services using hardware and software Present a catalog of inventory that customers can view Estimate or forecast of a future scenario based on the study of present trends Design, communicate, and distribute incentives to perform a specific action Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Upload, track, and submit receipts in a central database Generate recurring invoices Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Analyze potential risks across the organization Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track the status over time for a request, process, asset, or transaction Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Get Advice We can help you find the software with the features you need. Features 4.6 (26,489) 4.6 Based on 26,489 reviews ## Pricing Value for money 4.5 (20347) Free Version [View pricing plan details](https://www.capterra.com/p/207944/PayPal/pricing/) Point of Sale $0.09 Other, Card Processing $0.29 Other, It includes: - Visa - Mastercard - Apple Pay - Maestro - American Express - Discover PayPal and Venmo $0.49 Other, It includes: - PayPal - Venmo Pay Later $0.49 Other, Value for money 4.5 (20,347) 4.5 Based on 20,347 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (20603) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (20,603) 4.2 Based on 20,603 reviews ## User reviews Overall rating 4.6 Based on 26,521 reviews Filter by rating 5(19615) 4(5309) 3(1069) 2(208) 1(320) Mentioned topic Sorted by most recent AP Anna P. Physiotherapist Health, Wellness and Fitness ### "Good use of PayPal" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 20, 2026 Pros I like that you can use it internationally and that it's easy to receive and send money to other accounts. Cons I least like the spam and fake emails. From time to time, I receive phishing emails, which are always accusing me of owing a large sum of money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Administrative Consumer Goods ### "Smooth app with minor glitches" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2026 My overall experience with Pay Pay is mostly positive. I feel it is secure and easy to use. The interface is not hard to use. I would definitely recommend Pay Pal to others for secure and simple to use app for online transactions. Pros The very first thing I like about Pay Pal is that how easy it makes to send and receive payments, especially the international ones. I also like the data managing feature of transaction history where I can review my past receipts and invoices, which helps me in expense management. Whenever I find any glitch like delays in showing payments, customer support always assisted me well. Taking everything in account all in all Pay Pal is offering good value for the convenience and features, must say. I always feel secure using it. Cons The only thing I dislike about Pay Pal is the app glitches, like data loading issues or getting the payment notifications late. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Entertainment ### "Feelin' the Love with PayPal!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 19, 2026 Overall, I love PayPal! I've never really had a problem with this company or their software product. Pros I find PayPal to be very easy and convenient to use. Very efficient in money transfers. I trust its security. Also, very easy to ship an item for which a client has paid through PayPal. One can simply print and pay for the shipping label right in the program. Cons That scammers can generate a bogus invoice and send it to me asking for payment. Sure, I can recognize a scam and a bogus invoice, and I have the common sense not to pay it, but it's annoying to deal with that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Namrata A. Talent Acquisition E-Learning ### "A Reliable and Secure Payment Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2026 Overall, my experience with PayPal has been good. It is easy to use, secure, and works well for online payments and money transfers. The interface is user-friendly, and I have not faced any major issues while using it. Although there is room for improvement in fees and transfer speed, it has been a dependable payment platform for me. Pros I like how simple and secure PayPal is for making online payments. Setting up an account was easy, and I can complete transactions without entering my card details every time. It is reliable, widely accepted, and gives me confidence when shopping or sending payments online. Cons The transaction fees for some payments can be a little expensive, especially for international transfers. Also, account verification or transferring money to a bank account can sometimes take longer than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alex B. IT Support specialist Information Technology and Services ### "My Experience with PayPal " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 19, 2026 Overall, I think PayPal offers good value for money. It's convenient for making payments, managing expenses, and keeping track of transactions. I also find the invoicing feature useful, and having my payment history and information organized in one place makes things easier to manage. Pros I like PayPal the best because it is so easy and convenient to use. I can pay for things online, send money and manage my transactions quickly and easily. Their customer support has also been effective when I’ve had an issue which gives me peace of mind. Cons One of the aspects of PayPal that I dislike is when my account experiences limitations or holds. It’s frustrating when I have to wait to make a payment or withdraw money. There’s also the issue of encountering technical glitches during transactions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Freweini T. Segreteria Mechanical or Industrial Engineering ### "Il re indiscusso dei pagamenti digitali, ma con qualche ombra" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 18, 2026 Uso PayPal da anni sia per acquisti personali che per transazioni di lavoro. Resta uno strumento indispensabile per la sua capillarità e affidabilità nei pagamenti quotidiani, ma la rigidità delle sue politiche e i costi di gestione per chi riceve denaro lasciano ancora un po' a desiderare. Pros Pay pall è un metodo di pagamento semplice, veloce e affidabile. Lo utilizzo da tempo per acquisti online e per trasferimento di denaro accetatao quasi ovunque. Cons Le commissioni e i blocchi improvvisi. Le tariffe per la ricezione di denaro commerciale o per il trasferimento immediato sul conto bancario sono piuttosto alte. Inoltre, l'assistenza clienti automatizzata può essere frustrante e i blocchi preventivi dei fondi a volte colpiscono anche utenti in buona fede. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bill L. Paypal makes small business easier Information Technology and Services ### "Simple, Fast, and Secure Payments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 Good overall. PayPal is reliable, secure, and easy to use for online payments and business transactions. The interface is straightforward, though fees can be high and resolving support issues can sometimes take longer than expected. Overall, I would recommend it. Pros What I like most about PayPal is that it is widely recognized, easy for customers to use, and provides a convenient way to send and receive payments. The platform is straightforward, offers reliable transaction processing, and makes it simple to manage payments without requiring a complicated setup. Cons What I like least about PayPal is that the fees can be higher compared to some other payment processing options. Some account management features and transaction details can also be less straightforward than expected, and resolving issues or getting support can sometimes take longer than desired. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Thabiso M. Claims Administrator Financial Services ### "Fast and Convenient Digital Payments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 It's easy to use, payments are processed quickly, and it works well for online purchases and sending money. While customer support can sometimes be slow, the platform is reliable and secure for everyday transactions. Pros PayPal makes online payments fast and secure. I like that I can pay without sharing my card details with every merchant, and buyer protection adds extra peace of mind. Cons Customer support and account limitations can be frustrating. If an account is temporarily limited or a dispute arises, resolving the issue can sometimes take longer than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Dylan W. Operations Manager Apparel & Fashion ### "PayPal Payment Services Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 My experience with PayPal has been mainly positive and I enjoy using the service to handle certain money services. Pros I love how easy PayPal is to use and how it makes P2P, Person 2 Business, and other payments super quick and easy while also allowing you to use a variety of payment methods to use. Creating invoices are an absolute breeze because it automatically generates the entire form based on just the payment information you used and submitted. It also keeps record of all your transactions for a very long time. I can still view the very first transaction I made from the very first time I used PayPal back in 2019. And the support staff are always very helpful and always get my money returned if I ever report any problems. Some things they do charge very small fees for, like for instance, transferring money from your PayPal balance to a debit card instantly. Depending on the transfer amount, will determine the fee you are accessed for using the instant transfer option, which still isn't very much. Cons The security checkpoints can be a bit of a pain in the neck oftentimes and they seem to hit you at literally each time you login. Not much of a fan of that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Marco F. Geschäftsführer Consumer Services ### "Am liebsten keinen Stern" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 15, 2026 Sehr schlecht. Sehr hohe gebühren. Anfällig für angriffe und wenig Schutz für mein Geld. Monopolstellung wird hier ausgenutzt. Pros Leider gibt es keine Vorteile nur den Zwang es zu benutzen für sehr hohe gebühren. Anfällig für angriffe und wenig Schutz für mein Geld. Cons Kundenservice. Website Geschwindigkeit (unterirdisch). Keine Gewalt über mein Guthaben. Extrem anfällig für Phishing und somit gefährlich dort Geld zu lagern. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/207944/PayPal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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