--- title: "PayPal Commerce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PayPal Commerce Platform the right Payment Processing solution for you? Explore 499 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/179252/PayPal-Checkout/reviews/" page_type: "reviews" language: "en" --- PayPal Commerce Platform 4.6 (499) [View alternatives](https://www.capterra.com/p/179252/PayPal-Checkout/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of PayPal Commerce Platform Ease of use 4.6 Customer Service 4.1 ## Pros and Cons in Reviews MD Mackenzie D FounderRetail, Self-employedUsed the software for: More than 2 years. “I like the additional features that they roll out such as PayPal cash for customers that they can use at your store, the customer will receive a receipt when checking out, there’s already branding that you can add to your platform that allows you to align with the PayPal brand as a trusted business owner.“ December 22, 2025 Ryan P OwnerArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “The two and a half percent fee really eats into your profit if you are doing larger transactions.“ October 24, 2025 RD Ruth D DesignerPublishing, Self-employedUsed the software for: More than 2 years. “It’s a payment platform that allows me to accept customers payments online, on app or in store.“ March 22, 2026 William C managerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Can be as nosey about what the purchases are of, like the credit card companys. “ December 2, 2025 RD Ruth D DesignerPublishing, Self-employedUsed the software for: More than 2 years. “I can manage it all in one place and have the icon on my website.“ March 22, 2026 Ryan P OwnerArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “Thousands of dollars equals hundreds in fees.“ October 24, 2025 MD Mackenzie D FounderRetail, Self-employedUsed the software for: More than 2 years. “More importantly, I also like that I was able to customize my PayPal home screen to align with my branding.“ December 22, 2025 Shola O InternshipFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “However, their services like receiving of payment is not available to people in my home country, Nigeria.“ December 21, 2023 ## Showing most helpful reviews Showing 1-25 of 499 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use William C. manager Entertainment Used the software for: 2+ years ### "Paypal works pretty well." December 2, 2025 5.0 I started using paypal ever since the early days of Ebay. I have always had a good experience with using Paypal. It can handle global currencies as well have off a bit of customer support/security for your purposes. Pros It handles payment processing really well. I accepts MC/VISA/AMEX. I love how it can sent a few prompts and it will accept a variety of pay types. It really makes it easy for me to build a script to extract and use the payment info Cons Can be as nosey about what the purchases are of, like the credit card companys. One of my biggest beef areas has been with AI renders. Paypal will not accept payments for certain places due to the possibility of rendereding NSFW content. This does seenm a bit nosy. Review Source MD Mackenzie D. Founder Retail Used the software for: 2+ years ### "PayPal for small business owners and entrepreneurs" December 22, 2025 5.0 I will give the experience a 10 out of 10. When using a platform like PayPal, you are simply integrating your business into theirs. You don’t have to do a lot of buildout simply customize the PayPal platform to align with your needs. I like the additional features that they roll out such as PayPal cash for customers that they can use at your store, the customer will receive a receipt when checking out, there’s already branding that you can add to your platform that allows you to align with the PayPal brand as a trusted business owner. Pros I like that I was able to integrate PayPal into my Shopify account. More importantly, I also like that I was able to customize my PayPal home screen to align with my branding. More importantly, I like that I’m able to obtain a PayPal card so that the funds can remain in my PayPal account and I can use the money as needed. I also like the protections that both the buyer and the seller received when using PayPal. In addition, I like that PayPal already has features such as paying Pay In 4 that the customer can use when making purchases with my business. Cons To get PayPal exactly how I wanted to set up with my Shopify. I did have to do some very basic coding, but that is the only thing that I would say I dislike about the platform. Review Source WD Wendy D. President Airlines/Aviation Used the software for: 1-2 years ### "Dont give you money to PayPal" November 6, 2025 2.0 Pros I do not recommend Paypal, they charge you more than other apps and they keep your money trapped for a long period of time. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Because Stripe it's a better app and I can trust it Review Source James G. Marketing Specialist E-Learning Used the software for: 2+ years ### "Outstanding and Reliable Payment Service" February 17, 2026 5.0 Overall, PayPal is a trustworthy and efficient payment solution. I highly recommend it to anyone looking for a secure and convenient way to manage online payments. Pros I’ve been using PayPal for my business and personal transactions, and I’m extremely satisfied with the service. The platform is secure, fast, and very easy to use. Sending and receiving payments is simple, and I appreciate how reliable and professional the system is. Cons PayPal makes international transactions smooth and stress-free, which is very important for online businesses like mine. I also value the strong security measures and buyer/seller protection features that give me peace of mind. Review Source LD Lawrence D. Managing Director Accounting Used the software for: 1-2 years ### "PayPal Commerce a Helping platform " January 30, 2026 4.0 All time, it have actually helped me more than it has harmed me. I can now do most of my transactions online without going to bank or doing any unnecessary bill mailing.. this have been so helpful Pros Paypal commerce platform have been of so much help to me, as they have helped me solved every issues with online payments and invoicing. They also help me to relate with most e-commerce platforms that I was unable to interact because of card payment. Right now I can pay with PayPal without using my Credit card. It also help me own the value of my money as their charges is very very low Cons Most times PayPal Commerce platform is very difficult for new users as you might need to get a trained individual to stand in gap for the usage Review Source Ryan P. Owner Arts and Crafts Used the software for: 2+ years ### "Easy to send with low fee structure" October 24, 2025 4.0 Overall I like it and use it often for business. I especially like saving up crypto over time on the platform, treating it almost like a savings account. Pros The ability to easily transact money at the push of a button and have it arrive pretty much instantaneously (with a small fee) is pretty nice. I also like that I can purchase crypto on the platform. Cons The two and a half percent fee really eats into your profit if you are doing larger transactions. Thousands of dollars equals hundreds in fees. Review Source RD Ruth D. Designer Publishing Used the software for: 2+ years ### "Easy to Use and Widely Trusted " March 22, 2026 5.0 I really like the functionality and being able to accept global payments. It’s really efficient most of the time. Pros It’s a payment platform that allows me to accept customers payments online, on app or in store. I can manage it all in one place and have the icon on my website. Cons Temporary holds and high fees make it less likely to use it depending on the timeliness of the transactions Review Source JB Jennifer B. Owner Consumer Goods Used the software for: 2+ years ### "Great Option for Business Owners" November 10, 2025 4.0 I have used PayPal Commerce for a variety of reasons and services that I provide. It is always easy for my customers to pay for what they are receiving. Pros I appreciate that PayPal Commerce allows customers the ability to pay easily for products or services rendered. Cons I don't care for the percent that PayPal takes out of money paid to the person, however I also realize that PayPal needs to make money to continue being a reliable service. Review Source VR Verified Reviewer Director Defense & Space Used the software for: I used a free trial ### "A simpler way to do payments" December 29, 2025 5.0 Overall this is great and makes payments simple and has good record keeping. Functions and controls that admin can set Pros My team uses this to the dual functionality of payments and accounting. Refunding payments and disputing payments is simple and easy to learn. Cons Sometimes it can be complicated to link payments so you can see a complete customer profile in certain views this could be more intuitive Review Source TB Tony B. Owner Supermarkets Used the software for: 2+ years ### "PayPal easy to use. " December 24, 2025 5.0 I have used it for many years and it’s great. They also have a credit service that is convenient. Great service. Pros Easy to send and receive payments for sales or purchases made. It’s easily available on several different sites and platforms. Cons Not much to not like about the service. Maybe if someone didn’t accept it, you could have a problem. Review Source JC Julie C. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "PayPal commerce" February 17, 2025 5.0 Pros It's easy to use and efficient for quick checkout Cons It really has no negative issues with it Review Source SW SHAMEEM W. Sales manager Apparel & Fashion Used the software for: 2+ years ### "PayPal a good option for businesses " December 16, 2024 5.0 PayPal is a great tool that can be used to help facilitate financial transactions in varied scenarios. It's more or less user friendly with the ability to send links for payments. Pros \- easy to send links to request money - options for multi currency selections - you can link PayPal to your bank account, option to link even more than 1. Cons \- searching for transactions could be improved - requires 2 factor authentication which can be hard if you travel internationally - high transaction fees Review Source MNB Mohd Nubli B. Lecturer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Lite and easy" March 1, 2023 5.0 Overall, it is an easy to use platform, with a user-friendly interface and great features like invoicing, recurring payments and integrated payments with other payment platforms. I haven't had any major issues so far and would highly recommend it to anyone looking for an easy and secure way to process payments. Transaction fees are quite reasonable, and the support team is always ready to help me when needed Pros The advantage is that it is secure and user-friendly while Paypal's online payment platform is secure and user-friendly. It is also easy to set up and provides a safe environment for both buyers and sellers. In addition to its low transaction costs, Paypal offers its services at low transaction costs, allowing businesses to pass on savings to their customers. The platform is flexible enough to accommodate a wide variety of payment options. It can be used to accept payments in various currencies, including other digital currencies such as Bitcoin. In fact, Paypal is also one of the most popular payment solutions in the world. It has over 200 million active users worldwide, making it ideal for selling products or services internationally. Cons The downside is that the customer service provided by Paypal is limited, making it difficult to resolve complex issues in a timely manner. Although Paypal offers its own service, it does not accept all payment methods. This limits the payment options available to customers. As with any online payment system, there is always a risk of fraud. Paypal does have some measures in place to protect buyers and sellers, but it's still important to be aware of any potential scams. Review Source VR Verified Reviewer Animal caretaker Fund-Raising Used the software for: 2+ years ### "I very much like running my business with PayPal Commerce Platform" July 5, 2022 4.0 Customers expect the best service and experience over an e-commerce platform, aside from internal associates having questions about setup, I would use it for life, and promote the product. Pros Allows consumers to use a selection of payment procedures on Web pages, in-app, or on mobile. Easy to use, friendly, fast, and popular. Cons Specifically, the setup, in general, can be somewhat a challenge if not tech-savvy, I've had some associates have some basic questions. I would recommend adding some short video examples for the non-savvy Alternatives considered [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Reason for choosing PayPal Commerce Platform PayPal Commerce was highly recommended Review Source VR Verified Reviewer Career Coach, Counselor and Art\_Therapist Human Resources Used the software for: 2+ years ### "One of the best payment methods." April 9, 2022 4.0 Pros Mostly, I love the ease of use, the attention to safety, and the service spread, at least for the types of products or services I buy. Given a choice, if I buy 100 products, 90% of the time, I pay with Paypal. The seller can't see my card number, and this is valuable. Cons When transferring money to the bank account, the service costs are high, in my opinion. Other than that, finding recurring payments settings isn't so straightforward, even if I recognize that some improvements have been made. Review Source Oumaima A. research analyst Environmental Services Used the software for: I used a free trial ### "Empowering Businesses with Seamless Payment Solutions" July 7, 2023 5.0 PayPal Commerce Platform aims to provide businesses with a comprehensive payment solution that facilitates seamless transactions and offers a range of features and capabilities. Pros PayPal Commerce Platform offers a comprehensive set of payment solutions, catering to businesses of all sizes. From accepting online payments on websites and mobile apps to enabling in-person transactions through point-of-sale (POS) systems, PayPal covers a wide range of payment needs. This versatility allows Cons Occasionally, businesses have reported instances where their PayPal accounts were suspended or limited due to suspected fraudulent activity or violations of PayPal's acceptable use policy. Review Source Frederick U. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Wish all my customers paid via PayPal" December 11, 2018 5.0 We market and sell a complex product which is not a solid solution for everyone. Most times this disconnect is not understood until weeks into post sale. We have a very liberal return policy to account for this complexity. PayPal is the company which makes our customer support deparment smile when they process a return and discover the customer paid with PayPal. Pros I manage an e-commerce site which accepts all forms of traditional credit cards and PayPal for customer checkout. I deal daily with the big 3 processors and PayPal and to say the differences are oceans apart is an understatement. PayPal's customer support and processes are the gold standard in the online payment processing world. You get the right answer the first time every time. Their payment and refund policies are fair, accurate, and timely. They are a pleasure to do business with. Cons My only complaint about PayPal is that not enough consumers utilize their service. I am sure they share this same complaint with themselves. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Helps with daily tasks " May 19, 2023 5.0 I love PayPal and use it daily it’s great for sending and receiving money and invoices and things Pros That you can send and receive different types of currency Cons That they throw security flags easy and it may be hard to send money at times Review Source Brian H. Graduate Student (MBA) Higher Education Used the software for: 2+ years ### "If they click away, they get away..." June 27, 2019 4.0 PayPal is an easy platform for new businesses to use and get paid for their goods and services. Fees are very reasonable, transfers of available funds from your PayPal account into your bank are free and lightning quick (for me it is either ACH transfer for free and in the account in the morning, or they send it through my debit card, 1% fee, but instant deposit to my checking account). When starting a business there is already a vast array of critical components all vying for your attention and dollars, so start off at least with PayPal for simple ease of use. Add PayPal Checkout to your checkout page as a payment option and voila you even have a built-in financing system customers may opt to use via their PayPal Credit Account - an account that is rather easy to qualify for as well and offers financing deals so you don't have to! This gives them every reason to go ahead and just do it - and you just made another sale. Pros PayPal Checkout is an easy way to offer another very popular payment option to that all important checkout page on your website. Keep them on task, checking out, and you making that sale, so they don't meander off your page and end up making their purchase elsewhere. Cons This method does on some devices limit consumer choice for their PayPal to charge the account they want, i.e. limit on number of cards displayed and/or limiting ability to add a new payment method without going to PayPal's site. Review Source Melissa T. Associate Retail Used the software for: 1-2 years ### "Paypal through more detailed eyes" November 20, 2023 3.0 For the specific needs most would need, like sellers, professional shoppers, etc. to name a few of the targeted users, PayPal commerce platform is a smart & inexpensive requirement most would appreciate. Pros The numerous extras/add-ons & the ease of use needed to use them are a few reasons/selling points to keep in mind if considering connecting with the PayPal commerce platform. Cons Like most PayPal branches, customer service leaves a lot to be desired. At best, I'll say they at least answer when contacted at least 2x. At worst, it takes a minimum of 2x to be answered & even when you finally do get a response it's only after waiting a crazy amount of time, typically whatever issue you need help with is either resolved on its own or it's status changed from bad to extremely terrible regardless. Review Source mercy K. Operation Manager Consumer Goods Used the software for: 6-12 months ### "It's a burning spear with online payment." April 18, 2022 5.0 Love it's consistency with instant payment of goods and other services. Easy to pay for goods. Great to add the credit cards fot faster payment. Mobile app is so good and ease of use. Pros It very great with online payment for services. Terrific to schedule for monthly payment. Great with e-commerce intergration. Cons It's very incredible with payment and credit card processing. Review Source kianda P. Auditor Food & Beverages Used the software for: 6-12 months ### "Super secure with payment through credit cards." June 14, 2022 5.0 Excellent Intergration with e-commerce for faster processing of payment. Reliable with linking credit card. Great with tax management. Pros Mobile friendly. Terrific with payment which is secure through credit cards which are easy to link. Efficient reporting and fraud detection. Cons Reliable with credit card payment to our clients. Review Source ED Evandro D. CEO Information Services Used the software for: 2+ years ### "Best Payment System in the World" April 22, 2022 5.0 I currently use it more for payments for international services, I still use it very little, but I intend to use it a lot, as it is the pioneering software for online payments. It is the most accepted worldwide and the best known. I even use it to make online payments, as it is very reliable. I recommend this software without fear Pros With certainty is the ease of registration and ease of use, as the most used and known payment software worldwide. Cons The only thing lacking in my humble opinion is the ease with which in Brazil the competitor has Pagseguro or Mercado Livre to be able to pay in installments. I could think of this at least for users in Latin America Review Source Sean G. Dentist Hospital & Health Care Used the software for: 2+ years ### "Why use anything else?" November 19, 2019 5.0 Giving my customers the ability to pay for their services online is appealing. Not everyone has a checking account and if they cannot pay in person with a credit card, doing so online is a great alternative. Pros My programmer is the one who put PayPal checkout on my website, and he said its easy to install. That is important because I have heard other options are difficult to deal with. Also. PayPal is a very recognizable brand so when my customers go to pay they can do so with confidence. Cons It can be buggy. Over the last 5 years it has gone down a couple times requiring my programmer to uninstall and reinstall it. I assume this could happen with any product though. Review Source Romain O. Marketeur Marketing and Advertising Used the software for: 1-2 years ### "best payment connection" June 16, 2022 4.0 Pros Paypal allows us to make payments without giving bank details Cons The real problem I find with paypal is the high fees after each transaction. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.