# PayPal Commerce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PayPal Commerce Platform the right Payment Processing solution for you? Explore 499 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179252/PayPal-Checkout/reviews

---

PayPal Commerce Platform

4.6 (499)

[View alternatives](https://www.capterra.com/p/179252/PayPal-Checkout/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of PayPal Commerce Platform

Ease of use

4.6

Customer Service

4.1

## Pros and Cons in Reviews

MD

Mackenzie D

FounderRetail, Self-employedUsed the software for: More than 2 years.

“I like the additional features that they roll out such as PayPal cash for customers that they can use at your store, the customer will receive a receipt when checking out, there’s already branding that you can add to your platform that allows you to align with the PayPal brand as a trusted business owner.“

December 22, 2025

Ryan P

OwnerArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years.

“The two and a half percent fee really eats into your profit if you are doing larger transactions.“

October 24, 2025

RD

Ruth D

DesignerPublishing, Self-employedUsed the software for: More than 2 years.

“It’s a payment platform that allows me to accept customers payments online, on app or in store.“

March 22, 2026

William C

managerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years.

“Can be as nosey about what the purchases are of, like the credit card companys. “

December 2, 2025

MD

Mackenzie D

FounderRetail, Self-employedUsed the software for: More than 2 years.

“More importantly, I also like that I was able to customize my PayPal home screen to align with my branding.“

December 22, 2025

Ryan P

OwnerArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years.

“Thousands of dollars equals hundreds in fees.“

October 24, 2025

JB

Jennifer B

OwnerConsumer Goods, Self-employedUsed the software for: More than 2 years.

“I appreciate that PayPal Commerce allows customers the ability to pay easily for products or services rendered.“

November 10, 2025

TI

Terriyanna I

Volunteer SupportEducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“Your account can be suspended for months without any explanation, it takes days to contact customer support, a lot of people do not like using PayPal because their system is wrong by a computer and your account can be put on hold at any time.“

May 18, 2023

## Showing most helpful reviews

Showing 1-25 of 499 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

James G.  
Marketing Specialist  
E-Learning  
Used the software for: 2+ years

### "Outstanding and Reliable Payment Service"

February 17, 2026

5.0

Overall, PayPal is a trustworthy and efficient payment solution. I highly recommend it to anyone looking for a secure and convenient way to manage online payments.

Pros

I’ve been using PayPal for my business and personal transactions, and I’m extremely satisfied with the service. The platform is secure, fast, and very easy to use. Sending and receiving payments is simple, and I appreciate how reliable and professional the system is.

Cons

PayPal makes international transactions smooth and stress-free, which is very important for online businesses like mine. I also value the strong security measures and buyer/seller protection features that give me peace of mind.

Review Source

William C.  
manager  
Entertainment  
Used the software for: 2+ years

### "Paypal works pretty well."

December 2, 2025

5.0

I started using paypal ever since the early days of Ebay. I have always had a good experience with using Paypal. It can handle global currencies as well have off a bit of customer support/security for your purposes.

Pros

It handles payment processing really well. I accepts MC/VISA/AMEX. I love how it can sent a few prompts and it will accept a variety of pay types. It really makes it easy for me to build a script to extract and use the payment info

Cons

Can be as nosey about what the purchases are of, like the credit card companys. One of my biggest beef areas has been with AI renders. Paypal will not accept payments for certain places due to the possibility of rendereding NSFW content. This does seenm a bit nosy.

Review Source

WD

Wendy D.  
President  
Airlines/Aviation  
Used the software for: 1-2 years

### "Dont give you money to PayPal"

November 6, 2025

2.0

Pros

I do not recommend Paypal, they charge you more than other apps and they keep your money trapped for a long period of time.

Switched from

[Stripe](https://www.capterra.com/p/123889/Stripe/)

Because Stripe it's a better app and I can trust it

Review Source

MD

Mackenzie D.  
Founder  
Retail  
Used the software for: 2+ years

### "PayPal for small business owners and entrepreneurs"

December 22, 2025

5.0

I will give the experience a 10 out of 10. When using a platform like PayPal, you are simply integrating your business into theirs. You don’t have to do a lot of buildout simply customize the PayPal platform to align with your needs. I like the additional features that they roll out such as PayPal cash for customers that they can use at your store, the customer will receive a receipt when checking out, there’s already branding that you can add to your platform that allows you to align with the PayPal brand as a trusted business owner.

Pros

I like that I was able to integrate PayPal into my Shopify account. More importantly, I also like that I was able to customize my PayPal home screen to align with my branding. More importantly, I like that I’m able to obtain a PayPal card so that the funds can remain in my PayPal account and I can use the money as needed. I also like the protections that both the buyer and the seller received when using PayPal. In addition, I like that PayPal already has features such as paying Pay In 4 that the customer can use when making purchases with my business.

Cons

To get PayPal exactly how I wanted to set up with my Shopify. I did have to do some very basic coding, but that is the only thing that I would say I dislike about the platform.

Review Source

Ryan P.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Easy to send with low fee structure"

October 24, 2025

4.0

Overall I like it and use it often for business. I especially like saving up crypto over time on the platform, treating it almost like a savings account.

Pros

The ability to easily transact money at the push of a button and have it arrive pretty much instantaneously (with a small fee) is pretty nice. I also like that I can purchase crypto on the platform.

Cons

The two and a half percent fee really eats into your profit if you are doing larger transactions. Thousands of dollars equals hundreds in fees.

Review Source

LD

Lawrence D.  
Managing Director  
Accounting  
Used the software for: 1-2 years

### "PayPal Commerce a Helping platform "

January 30, 2026

4.0

All time, it have actually helped me more than it has harmed me. I can now do most of my transactions online without going to bank or doing any unnecessary bill mailing.. this have been so helpful

Pros

Paypal commerce platform have been of so much help to me, as they have helped me solved every issues with online payments and invoicing. They also help me to relate with most e-commerce platforms that I was unable to interact because of card payment. Right now I can pay with PayPal without using my Credit card. It also help me own the value of my money as their charges is very very low

Cons

Most times PayPal Commerce platform is very difficult for new users as you might need to get a trained individual to stand in gap for the usage

Review Source

RD

Ruth D.  
Designer  
Publishing  
Used the software for: 2+ years

### "Easy to Use and Widely Trusted "

March 22, 2026

5.0

I really like the functionality and being able to accept global payments. It’s really efficient most of the time.

Pros

It’s a payment platform that allows me to accept customers payments online, on app or in store. I can manage it all in one place and have the icon on my website.

Cons

Temporary holds and high fees make it less likely to use it depending on the timeliness of the transactions

Review Source

JB

Jennifer B.  
Owner  
Consumer Goods  
Used the software for: 2+ years

### "Great Option for Business Owners"

November 10, 2025

4.0

I have used PayPal Commerce for a variety of reasons and services that I provide. It is always easy for my customers to pay for what they are receiving.

Pros

I appreciate that PayPal Commerce allows customers the ability to pay easily for products or services rendered.

Cons

I don't care for the percent that PayPal takes out of money paid to the person, however I also realize that PayPal needs to make money to continue being a reliable service.

Review Source

VR

Verified Reviewer  
Director  
Defense & Space  
Used the software for: I used a free trial

### "A simpler way to do payments"

December 29, 2025

5.0

Overall this is great and makes payments simple and has good record keeping. Functions and controls that admin can set

Pros

My team uses this to the dual functionality of payments and accounting. Refunding payments and disputing payments is simple and easy to learn.

Cons

Sometimes it can be complicated to link payments so you can see a complete customer profile in certain views this could be more intuitive

Review Source

TB

Tony B.  
Owner  
Supermarkets  
Used the software for: 2+ years

### "PayPal easy to use. "

December 24, 2025

5.0

I have used it for many years and it’s great. They also have a credit service that is convenient. Great service.

Pros

Easy to send and receive payments for sales or purchases made. It’s easily available on several different sites and platforms.

Cons

Not much to not like about the service. Maybe if someone didn’t accept it, you could have a problem.

Review Source

JC

Julie C.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "PayPal commerce"

February 17, 2025

5.0

Pros

It's easy to use and efficient for quick checkout

Cons

It really has no negative issues with it

Review Source

RS

Rossella S.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Easy to use "

September 7, 2024

5.0

Pros

Easy to use and log in, logs me in with phone number only so it makes it easy and quick to pay

Cons

That it takes you to a different webpage

Review Source

BJD

Brix Jasper D.  
Account Executive  
Financial Services  
Used the software for: 1-2 years

### "Best payment tool"

June 5, 2024

4.0

Excellent and so exceptional in terms of features

Pros

Its easy to use and its very friendly to navigate

Cons

Some delays of payment somebody and bugs

Review Source

MNB

Mohd Nubli B.  
Lecturer  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Lite and easy"

March 1, 2023

5.0

Overall, it is an easy to use platform, with a user-friendly interface and great features like invoicing, recurring payments and integrated payments with other payment platforms. I haven't had any major issues so far and would highly recommend it to anyone looking for an easy and secure way to process payments. Transaction fees are quite reasonable, and the support team is always ready to help me when needed

Pros

The advantage is that it is secure and user-friendly while Paypal's online payment platform is secure and user-friendly. It is also easy to set up and provides a safe environment for both buyers and sellers. In addition to its low transaction costs, Paypal offers its services at low transaction costs, allowing businesses to pass on savings to their customers. The platform is flexible enough to accommodate a wide variety of payment options. It can be used to accept payments in various currencies, including other digital currencies such as Bitcoin. In fact, Paypal is also one of the most popular payment solutions in the world. It has over 200 million active users worldwide, making it ideal for selling products or services internationally.

Cons

The downside is that the customer service provided by Paypal is limited, making it difficult to resolve complex issues in a timely manner. Although Paypal offers its own service, it does not accept all payment methods. This limits the payment options available to customers. As with any online payment system, there is always a risk of fraud. Paypal does have some measures in place to protect buyers and sellers, but it's still important to be aware of any potential scams.

Review Source

VR

Verified Reviewer  
Animal caretaker  
Fund-Raising  
Used the software for: 2+ years

### "I very much like running my business with PayPal Commerce Platform"

July 5, 2022

4.0

Customers expect the best service and experience over an e-commerce platform, aside from internal associates having questions about setup, I would use it for life, and promote the product.

Pros

Allows consumers to use a selection of payment procedures on Web pages, in-app, or on mobile. Easy to use, friendly, fast, and popular.

Cons

Specifically, the setup, in general, can be somewhat a challenge if not tech-savvy, I've had some associates have some basic questions. I would recommend adding some short video examples for the non-savvy

Alternatives considered

[Payoneer](https://www.capterra.com/p/187086/Payoneer/)

Reason for choosing PayPal Commerce Platform

PayPal Commerce was highly recommended

Review Source

VR

Verified Reviewer  
Career Coach, Counselor and Art\_Therapist  
Human Resources  
Used the software for: 2+ years

### "One of the best payment methods."

April 9, 2022

4.0

Pros

Mostly, I love the ease of use, the attention to safety, and the service spread, at least for the types of products or services I buy. Given a choice, if I buy 100 products, 90% of the time, I pay with Paypal. The seller can't see my card number, and this is valuable.

Cons

When transferring money to the bank account, the service costs are high, in my opinion. Other than that, finding recurring payments settings isn't so straightforward, even if I recognize that some improvements have been made.

Review Source

Gary G.  
Marketing Director  
Retail  
Used the software for: 2+ years

### "Good payment processor"

November 4, 2021

5.0

Undoubtedly my experience has been good, except for a limitation of my account due to the negligence of a buyer of my company's products. I love using PayPal because it allows me to associate the account in e-commerce service platforms, this makes it easier for consumers to make a payment. At the business level, having this platform is essential.

Pros

I really love this platform for fast and secure payment processing. I like it a lot because you can add bank accounts to withdraw money or send to other users, in addition to credit or debit cards, this makes payments easier. International shipments can be sent at an attractive exchange rate between currencies. This platform is used to pay for services automatically and keep accounts up to date, and has good security to protect both the seller and the buyer of the products.

Cons

I think the commissions are a bit high, especially when shipping internationally. Sometimes payments are withheld as a security measure, this can certainly affect the performance of a secure transaction as it can slow down the process. Account blocks or limitations can be seen very frequently.

Review Source

Alejandro R.  
Environmental engineer  
Environmental Services  
Used the software for: 2+ years

### "Paypal Commerce Platform"

January 21, 2022

5.0

My experience with Paypal's e-commerce platform has been good, it has provided more solutions than drawbacks. Thanks to this platform we can receive payments online. At this time there are many platforms of this type, but I still think that Paypal is the safest and most reliable. No matter what device is used, the experience with the paypal platform is always pleasant.

Pros

It is a payment gateway that facilitates electronic commerce, is widely used (more than 200 countries), and turns out to be very safe for the consumer. I really like that it allows you to use your paypal balance or credit or debit card, or a mixture of both methods to make a purchase. The payment gateway can be integrated with all kinds of websites, it is well known and used. This payment gateway for electronic commerce is a practical and fast way to start receiving payments on our website. And it is very easy to use. Excellent!

Cons

In my opinion it has few disadvantages. It can be difficult to integrate the payment gateway with a website. In our case and at the time, we had to hire a technician or specialist to do it, we couldn't do it. We have also noticed that the commissions that PayPal receives are a little higher than other payment gateways. And finally, what has caused us the most problem is that we cannot transfer the funds from our paypal account to a bank account. For most Latin American countries, Paypal does not allow it.

Review Source

FK

Fortunate K.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Best For Small Businesses"

January 14, 2023

5.0

This software is great for small businesses looking to receive payment locally and abroad. Overall, I would recommend it to anyone.

Pros

I recommend this to those who're starting up because it makes receiving payments from new or existing clients easier. On my site, we only use PayPal to process money because it's available in most countries and opens up a wider customer base. The interface is simple and straight to the point, which I like. And copying code to your website is not a tedious task.

Cons

I do not have any complaints whatsoever! I have been using the software for personal use for a long time (7+ years); the transition to business mode was easy and provided better features and usability.

Review Source

Waldo M.  
Director of Media Services  
Broadcast Media  
Used the software for: 2+ years

### "Seamless Online Integration"

March 30, 2021

5.0

Our experience has been positive from the start. During the setup phase the PayPal support team were always on hand, and never seemed to rush through any of the steps. They constantly upgrade in the background, and add useful features that make working it easier in the long run. The platform also delivers on every promise and integrates across all online applications where we use it.

Pros

Firstly, PayPal is synonymous with integrity, security and ease-of-mind online transacting. This software therefore offers our customers a stability that reflects well on our own company. The features for the backend user are multiple, and PayPal has really thought about any and every eventuality.

Cons

Initially the backend takes time to get used to, and to place that framework within your own workflow. But once the backend is understood, management becomes really easy. Much of it is not intuitive if one does not have some accounting background, but even so, any user can familiarize themselves quickly.

Review Source

Rocio C.  
Customer Support  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great as a user, problems as a seller"

June 3, 2022

5.0

Our website allows payments with PayPal for free and a lot of users choose this option, but in case of quarrel PayPal tends to defend the costumer even if he is not right.

Pros

As a complany, it gives you very good reputation if you enable your costumers to pay with PayPal (without charge).

Cons

The customer y very well sheltered if he pays with PayPal but as a seller you can see that the client is not always right and it is quite difficult to prove it with PayPal.

Review Source

AM

Atul M.  
Independent Sales Contractor  
Marketing and Advertising  
Used the software for: 1-2 years

### "A great platform for sending/receiving payments worldwide"

September 14, 2022

4.0

I had started using this platform one and half years ago and I feel very convenient receiving payments from my clients worldwide. You can access your account at your fingerprints using your phone device.

Pros

The user interface is easy to use and you can find every required detail in the dashboard. The fee they charge is also very low. I would recommend this to everyone.

Cons

In some situations, the waiting time for the resolution is longer that it should be but that is bearable.

Review Source

Lacey C.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Can't operate without it!"

March 27, 2022

5.0

Pros

I like the fact it is from PayPal! I've trusted the company since it began! I have one of their beginning account badges, and have not regretted it once. I use or have used several of their products and platforms and IF ever there was a problem, the customer support is outstanding and always delivers!

Cons

I have no complaints about it. Its informative and well designed!

Review Source

jane M.  
System Administrator  
Financial Services  
Used the software for: 6-12 months

### "Super impressive with online payment."

March 1, 2022

5.0

It's simple and terrific with online payment for goods. Flexibility to work on any currency. Impressive with support which is friendly and 24/7 support.

Pros

The refund management is great which ensure authenticity at work. Intuitive and mobile friendly app. Excellent with online payment for goods and services. Reliable with project management.

Cons

It's terrific with online payment for goods

Review Source

OS

Obrian S.  
Surveyor  
Civil Engineering  
Used the software for: 2+ years

### "I love PayPal"

January 9, 2022

4.0

My overall experience with PayPal is great despise that annoying checkout issue but it’s good it do what it needs to do

Pros

What I love most about PayPal is that it’s really simple easy to use money transfer service you get cash instantly and you can transfer direct to bank account with any fees if your willing to wait once your not doing the transfer on holidays or weekends the money tends to reach the account fast I love that or if your an impatient person you can do an immediate transfer which the fee is not all that bad and what I really love about it that you can even request checks from PayPal how cool is that if your a off the grid kind of person lol

Cons

What I really don’t like about PayPal which I think they should fix is that sometimes when am sending money to it’s not showing my card details or it’s telling me to link my card which is already link I find that really annoying some times I have to wait a day before I can send the funds I think they needs to work on that

Review Source

Similar Products

Featured