# PayPal Invoicing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayPal Invoicing the right Billing and Invoicing solution for you? Explore 594 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179253/PayPal-Invoicing/reviews --- PayPal Invoicing 4.7 (594) [View alternatives](https://www.capterra.com/p/179253/PayPal-Invoicing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of PayPal Invoicing Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews Flexible and customizable invoicing 95% positive reviews out of 379 Most reviewers describe invoice payment as highly flexible, allowing easy customization, branding, and tracking of invoices, with options for recurring billing, partial payments, and multiple payment methods, which streamlines getting paid and managing finances efficiently. Joseph M Senior Civil Engineer , 51 - 200 employees. "I value the app's versatility and customization possibilities, which let me modify each invoice to suit my unique requirements and brand." Slow and unhelpful support 49% negative reviews out of 82 Some reviewers describe customer support as difficult to reach, slow to respond, and often unable to resolve issues promptly, causing frustration when urgent assistance is needed. Beginner-friendly and intuitive design 95% positive reviews out of 131 Most reviewers find ease of use a major benefit, highlighting the straightforward setup, clear interface, and minimal learning curve, making it accessible for both new and experienced users to manage invoicing without technical challenges. High and accumulating fees 77% negative reviews out of 57 Most reviewers report pricing as a drawback, citing transaction fees that are higher than some competitors, accumulate quickly, and impact overall profitability, especially for frequent or international transactions. laura F Co-Founder, 2 - 10 employees. "Paypal fees are alittle higher than normal credit card fees but not by much." Streamlined online sales processing 94% positive reviews out of 34 Most reviewers indicate online sales are simplified by seamless payment processing, trusted brand reputation, and integration with e-commerce, helping users track sales, receive payments quickly, and boost customer confidence in transactions. Derrick A Owner, 1 employee. "Most customers are very comfortable with paypal and trust the brand for making online purchases." ## Showing most helpful reviews Showing 1-25 of 594 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cynthia R. Clinician Mental Health Care Used the software for: 1-2 years ### "Happy Invoicer" March 16, 2026 5.0 PayPal has allowed me to invoice without any worries that I may be scammed or that my money wasn't going where it needed to or feeling confused with the process. Pros I really like that PayPal on voicing allows me to effectively send money to family and friends, to pay my bills and to be able to ensure that my money is safe and secure. Cons There aren't many things that I dislike about PayPal but like any other application there can always be slow sides or moments I have to reload page. Switched from [Klarna](https://www.capterra.com/p/230509/Klarna/) Easier and others are using it too which made it easier for payments Review Source BL Brook L. Builder Building Materials Used the software for: 2+ years ### "PayPal Invoicing is where IT’S AT!!!!!" April 14, 2026 5.0 I’m older and it usually takes a minute for me to figure out new software but this was cake for me.. so easy to make the accounts, send the invoices and receive what is owed to you with no hassles! PayPal Invoicing will NOT leave you hanging with any questions either if you were to get lost on the browser. Pros PayPal Invoicing is hands down the absolute best! A learning curve on there is NON existent and if there is, customer support is literally right at your becking call anytime of day! The team collaboration at my place of employment has never been better with absolutely NO bugs and issues. The expense management is at the top for me, couldn’t ask for better and with how smoothly the payroll operates.. you get triple the value for money! Cons ZERO CONS. It’s the easiest software to send an invoice on that you’ll ever use as long as you have the correct name of who you are sending your Invoice to. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) PayPal actually works with you when you have an issue with an invoicee or minor technical issue Review Source EW Elizabeth W. Senior Director Of Digital Marketing Retail Used the software for: 2+ years ### "The almost perfect online Invoicing and Payments" November 12, 2025 3.0 I've used it for many years and have also compared it to other payment processors. PayPal is widely known, but I think it should simplify its payment process. Pros What I like most about Paypal Invoicing is that it's a recognized brand; you can save customer information, just by searching for them with an email address; I can keep track of sent invoices and their status, whether they have been paid or not. Cons Lately, what I don't like about PayPal invoices and PayPal in general is the high card rejection rate. Compared to Stripe, the payment process is faster, costumers don't have to create accounts , and the card rejection rate is lower than PayPal. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) to have an alternative software to process payments Review Source AP Amanda P. Owner Operator Graphic Design Used the software for: 2+ years ### "Great Online Invoicing Program & App" April 15, 2025 5.0 I use PayPal invoicing regularly to charge my clients. It's great because it allows them to pay by any major credit card/debit card. It also now has "buy now pay later" and "pay installments" options, which is great for my clients. Pros Easy to use. Keeps invoices organized. Allows clients to pay by credit card, or to pay in installments. No charge for the system, it just deducts a fee from every credit card transaction. Great mobile app! Cons Every time I login, it asks if I want information on a PayPal Business Loan. And almost everyday, I get an email from them also encouraging me to apply for a loan. I get that they need to make money, but this is very annoying. I wish I could turn this off somehow. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing PayPal Invoicing PayPal seemed more user-friendly with a comparable fee. I also already had a personal PayPal account & was familiar with using their system. Review Source VR Verified Reviewer Owner - Head Designer Design Used the software for: 2+ years ### "customer service is great" January 23, 2025 5.0 I really like it and the customer service is great. Pros The best thing about PayPal Invoicing is the ability to keep the transaction and customers to see who has paid and who has not paid for services while being able to customize products. Cons Seems like the default is a 30 day lookout for the dashboard. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing PayPal Invoicing It looked easier to manage and monitor than the alternatives. Review Source Dwight M. Cloud Solution Architect Manager Computer Software Used the software for: 2+ years ### "Good but needs to be more practical and agile to save time" September 11, 2024 3.0 I have used it for many years but I think it needs improvements based on my experience since the new update of its dashboard doesn't have the functions of the old one and this requires more time to send invoices. If I could make a comparison, Stripe is more practical and agile in this matter. Pros What I like most about Paypal invoicing is that I can send invoices to my clients with just one email and customize the logo and product type. Cons What I don't like is that there are many restrictions regarding the cards that can be used to pay. I have had multiple problems and complaints from my client that their card is not accepted by PayPal or perhaps they entered a number incorrectly and PayPal blocks the payment with their cards. This is very cumbersome since it is a waste of time and it is even a waste of money since users get frustrated and may not make the payment. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) paypal was the payment processor linked to our account Review Source OK Oliver K. Human Resources Telecommunications Used the software for: 6-12 months ### "Safe and useful" October 27, 2025 5.0 Having all the payments in the same place seems great to me because the client, who doesn't have a PayPal account, can make the payment with any payment method, and my funds all remain in PayPal. It's a useful tool that I use daily to create quick and very secure invoicing because there's no insecurity when sending the link that's only for making the payment. Pros This tool, integrated into the PayPal application, makes it even more useful because without any accounting knowledge, I've managed to create professional-quality invoices to send to clients via email so they can make their online payments using the most convenient payment method. I like it because it's easy to learn, and when I have any questions, the support service is very quick to answer help tickets. It's also helped me ensure clients make payments securely with the link I share. It's an easy and secure process for them. For me, it helps me keep all my funds in my PayPal account. It's very secure and provides an excellent, fast payment method for each client. Also, to have a follow-up, from knowing if the client has already opened the invoice and if they made the payment. Cons In terms of function and quality, it's fine, but when there are too many payments, the commission can get a bit expensive, which has sometimes become uncomfortable. The amount discounted in commissions is so high. That's the only thing I don't like because everything else is done very well. I would like them to adjust the commission percentage. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### "Great tool to manage all your invoices" February 13, 2026 5.0 I am very satisfied with paypal invocing tool, especiall the "set it and forget it" nature of the automated reminders is a lifesaver, as it handles the awkward task of chasing down payments so I don't have to. Pros Paypal invocing is very easy to use, it provides out of box invoice template you don't need any design skills, and comparably cheap with other product, any time I have issues, I can contact customer support easily. Cons One downside is that the transaction fees can be a bit higher than other platforms, which starts to add up if you’re processing a lot of orders. I’ve also found that the customization options for the invoice design are somewhat basic, so it’s hard to make them perfectly match a specific brand aesthetic. Review Source WB Wayne B. CEO Retail Used the software for: I used a free trial ### "APaypal review" March 9, 2026 4.0 We use paypal inboice many times, its very dependable, organized, all date in one place, very good when it comes to calculating. Pros Paypal imvoicing was very easy to use, organized, dependeble, clear communication and training, easy sofware download. Cons Yhe least that we liked about papal inv Voicing sometime it hatd to print the onvoices so the margins are correctly. It not friendly when it come to auto printing. Review Source VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Paypal Is Win!" September 14, 2025 5.0 Overall paypal invoicing is a solid platform. Thats makes getting paid by customers easy. Most people know and trust PayPal. Pros The platform is easy to use and easy to navigate. Most customers are very comfortable with paypal and trust the brand for making online purchases. Cons I have no complaints with using the platform. Very easy to use. Customers love the ease of being able to pay invoices. Review Source BJ Brett J. Band Manager Entertainment Used the software for: 2+ years ### "A Crucial Payment Manager For All Independent Contractors and Small Businesses" April 8, 2022 5.0 We, The Last King have been using PayPal's invoicing features for about 7 years now since we started our band back in 2014. Upon achieving a consistent following that wanted to purchase our music in merchandise back in 2014 we needed a dedicated payment processing manager to not only use for all business expenses and merch purchasing costs, but to also accept a wide range of payment types to keep our merch moving at a consistent pace so that we can continue to be a band and generate the funding necessary to keep making music for a strong duration. We haven't looked back since as PayPal is the primary catalyst we use daily in managing all band sales, payment types, ordering requests, and inventory forecasts. Pros PayPal truly is a crucial component in our band's daily success as we love the mobile accessibility PayPal provides us with on the go alongside the peace of mind we receive from not only situating invoices within the PayPal app but also completing payments and accepting various external payment types to speed up our overall functionality and boost sales for the long-term. Cons Aside from PayPal's fees which are standard and to be expected with each transaction where there is no monthly recurring fee or cost to utilize Paypal, there are no negatives to using the program. Between the tax benefits, user-friendly accessibility, mobile benefits, and ease of use collecting/sending invoices there is no payment manager as beneficial or organized as PayPal! Alternatives considered [Cash App](https://www.capterra.com/p/246167/Cash-App/)[Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing PayPal Invoicing The competitive advantage and additional options PayPal allows over Venmo and Cashapp is truly night and day. Those two other payment processing platforms really are only beneficial for individual users who make only a select handful of purchases each month. Where we are forced to purchase inventory in bulk and complete transactions almost daily, PayPal was the obvious choice and made everything a breeze throughout our tax filings over the years. Without PayPal our band would not have half of the success it has been fortunate enough to achieve today. Review Source SV Shamika V. Owner Logistics and Supply Chain Used the software for: 2+ years ### "Excellent, User Friendly and Less Expensive" August 13, 2023 5.0 My customers are pleased with how easy it is to pay through the invoice. I always give the disclaimer that they do not have to have a PayPal account to pay for the invoice so they use their debit and credit card with that option on the invoice. Also the partial payment feature is awesome for customers that make installments! Pros Also I only pay processing fees and no monthly subscription which is great! Cons I don't have any complaints with PayPal invoicing Reason for choosing PayPal Invoicing I only have to pay processing fees per customer instead of paying the website fees and the monthly subscription fees. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/)[Booqable](https://www.capterra.com/p/138689/Booqable/) I only have to pay processing fees per customer instead of paying the website fees and the monthly subscription fees. Review Source EP Emilia P. Supervisor Cosmetics Used the software for: 6-12 months ### "PayPal invoice" October 10, 2024 5.0 After I got used to the tools provided it was quick and easy to create invoices as well as keeping track of the invoices and expenses. Pros It’s very easy to creat an invoice. Helps keep track of invoices created. It also helps keep track of the amount of each invoice. Cons At first I had trouble getting around the tools. Review Source VR Verified Reviewer Creative Director Music Used the software for: 2+ years ### "Reliant Payment Software " June 24, 2024 5.0 Pros I use PayPal on a daily basis. From invoicing to paying online, PayPal has been my go to payment software for the past 5 years. It is very easy to create an invoice and either download and email, or send it directly to clients through the interface. I would recommend PayPal to literally everyone looking to have their invoices organized and sent on a regular basis. Cons I would increase the hours of customer service and ways to get in contact with support. Review Source RR Ravindra R. intern Writing and Editing Used the software for: I used a free trial ### "Detailed review on PayPal Invoice." June 28, 2024 4.0 it was good experience i use paypal only for international transaction for my freelancing rewards. Pros It has user-friendly application which is way good than other apps Cons It should have been more fast for international transaction. Review Source MS Michelle S. Owner Design Used the software for: 2+ years ### "Successfully Used Paypal Invoicing For Years!" July 5, 2021 5.0 My overall experience with Paypal invoicing has been successful. I have never had any issues with it over the many years I have been using it. Unlike a lot of "merchant accounts" that offered online payment processing, there were no setup fees and I could just get started and start sending invoices and accepting payments. Pros Since the start of integrating Paypal into my business, I have always found Paypal invoicing to be convenient, easy to use, easy to integrate and very functional. Cons The only thing I would say that could use some improvement are the design options for the invoices. While this is just a personal preference, the current options are acceptable. Review Source Siouxzi F. Owner Operator Artist Arts and Crafts Used the software for: 2+ years ### "PayPal Invoicing for use with online selling." August 9, 2022 5.0 My overall opinion of PayPal invoicing is a positive one. It has made my customer invoices look much more professional. It continuously saves me time with have different pre-made templates ready to use, having only to enter sale totals. It is keeping track of all my potential payment or review follow ups, my credits, debits, tax info, customer and inventory info and/or possible item re-posts on my store platform. It is not overly expensive and integrates seemlessly with my online eBay store. Pros PayPal invoicing has excellent customizing options for making your business invoices really stand out. It is very user friendly app and not difficult to master quickly. There are numerous template choices and styles available, including the ability to add your own company logo and save. Cons The only small drawback that I experienced was due to my not having any previous experience with creating or setting up a template or invoice before this, I think a bit more direction or a 'how to' tutorial would have been a bonus. Once I figured it out, it was easy to manupulate but perhaps written crayon to begin with would have been an easier start? Reason for choosing PayPal Invoicing I chose PayPal right out of the gate because at the time, it was basically the option you had with eBay many years ago. However, now that I have been using it for over 10 years I would not want to change to another service because I am so comfortable and at ease using PayPal Invoicing. Review Source kC khalid C. Freelance Computer Software Used the software for: 1-2 years ### "PayPal Invoicing review" March 8, 2023 5.0 PayPal Invoicing is an online invoicing solution designed to help businesses of all sizes create, send, and manage invoices. Users can create and customize professional-looking invoices with their own branding and send them to customers via email or a direct link. Customers can then pay the invoice using various payment methods, including credit cards, debit cards, and PayPal accounts.Many users find PayPal Invoicing to be user-friendly and easy to use, with a simple and intuitive interface. The platform offers a range of customization options, allowing businesses to tailor their invoices to their specific needs and brand identity. PayPal Invoicing also offers a range of features to help businesses manage their invoicing activity, including invoice tracking, payment reminders, and detailed reporting. Pros Simple and easy to use: PayPal Invoicing is designed to be user-friendly and easy to use, with a simple interface that makes it easy to create, send, and manage invoices.Customizable invoices: PayPal Invoicing allows businesses to customize their invoices with their own branding, including logos, colors, and messaging.Mobile payment options: PayPal Invoicing offers mobile payment options, making it easy for customers to pay their invoices using their mobile devices.Tax calculation: PayPal Invoicing includes automated tax calculation, making it easy for businesses to accurately calculate and apply taxes to their invoices.Invoice tracking and reporting: PayPal Invoicing provides businesses with detailed reports on their invoicing activity, including outstanding balances, payments received, and invoice history.Integration with other PayPal products: PayPal Invoicing integrates seamlessly with other PayPal products, including PayPal Here and PayPal Business, making it easy to manage all of your business finances in one place. Cons Limited customization options: While PayPal Invoicing allows businesses to customize their invoices to a certain extent, some users may find the customization options to be limited compared to other invoicing solutions.Fees: PayPal charges transaction fees for payments processed through PayPal Invoicing, which can add up over time and may be a concern for some businesses.Limited integration options: While PayPal Invoicing integrates seamlessly with other PayPal products, some users may find that the integration options with other third-party apps and services are limited.Limited currency support: PayPal Invoicing supports a wide range of currencies, but not all currencies are supported, which may be a limitation for businesses that operate in certain regions.Customer support: Some users have reported issues with PayPal Invoicing's customer support, including slow response times and difficulty resolving issues.While PayPal Invoicing has many useful features and benefits, businesses may encounter some limitations or issues when using the platform. It's important to carefully evaluate whether PayPal Invoicing is the right solution for your business based on your specific invoicing needs and priorities. Review Source Claudia M. PhD Biotechnology Used the software for: 6-12 months ### "Paypal for your businesses" October 4, 2022 5.0 I have used Paypal to receive international transactions, business payments through invoices. It's safe and reliable, very fast and easy to use. Once you update your account to business and complete all the verifications, it's a good payment method. Pros Invoices are a genius feature to incllude in your business. People can send you money from almost any country and receive it instantly. Cons Paypal in general is the best choice for those who don't have another choice. In the future, online payments will be done cheaply and less centralized. Paypal really cut a lot of your money when you transact, and also conversions to your country don't use standar tariffs. Also the retentions, those are really bad when you need your money immediately and your account isn't active or there's something suspicious about the money. Review Source Oladimeji Oluseyi S. Chief executive officer Business Supplies and Equipment Used the software for: Less than 6 months ### "A Great and Excellent Solution for Invoicing and Getting Paid Fast" July 25, 2022 5.0 PayPal Invoicing is the best software and payment service recommended for those who want to get paid through Debit or Credit Card. Pros \- Managing your invoice payments in one place in minutes is easy and fast. - It reduces costs postage fees, postal envelopes, paper, and staff wages for invoice handling. - It guarantees better accuracy and speed. I uses PayPal Invoicing to send out invoices instantly. This software leaves no room for human mistakes and error unlike the physical invoices. - It improves and increases the overall efficiency and productivity of my business. - The reporting and tracking features of the software give me a clearer view of my cash flow and smoothen the general operations. - The software offered me excellent user experience, making it the best invoicing tool I have ever used. - It speeds up invoicing process, thanks to its ability to save a template for future use. - Our customers like making payment with ease and we have not had any problem with PayPal in the past. In addition, the customer support has been great in responding to all our questions. - In general, I would suggest this product to anyone. PayPal invoicing is perfect for amateurs and simple to sort out. Cons \- At some point PayPal holds your installment for over 7 days which I believe is something terrible about PayPal invoicing. - Your invoice could be cancelled by PayPal for no reason whatsoever. - If your account is suspected for any fraudulent activity by PayPal, your payment would be frozen. This can be annoying as it is normally a little thing that I made mistake about or failed to fill out. - High costs of transaction. Currency withdrawal and conversion charges are from 5 percent to 7 percent per transaction. This is on the higher side, compared with other available alternatives. Review Source Chaun M. Owner Automotive Used the software for: 6-12 months ### "PayPal Invoicing is the best Payment system for busineses. " September 28, 2022 5.0 Pros This software is the best because of the protection of personal data for me and my customers. Myself and my customers feel safe when it comes to paying for my services I provide to them. Cons I do not find any of the features that I do not like and PayPal ensures me that this is the most secure way to pay for my company's services. Review Source AB Alisha B. Night Auditor Hospitality Used the software for: 1-2 years ### "Great for online business!" November 21, 2018 5.0 I personally enjoy it, I feel fully protected as a seller of goods and feel like the customer support is string and I can turn to them with any questions or concerns. Pros PayPal Invoicing is pretty easy to use and they have great service if there is an error. Once you apply an email if they are a registered PayPal user the address of whom you are invoicing will pop up making room for less error when shipping products, also you remain protected in the event a buyer has an incorrect or non updated address. PayPal allows both the seller and buyer to be protected as their customer service is typically very good when there is an issue and a case needs to be open. As an owner of a small online business I typically will only use PayPal invoicing for my transactions as I feel more confident and protected with their services. Their fees are very reasonable in cost and do not limit you much when it comes to expenses, they also have a shipping feature directly through their service that I have found to be for smaller items the best around, as the cost of shipping continues to increase greatly it feels as if PayPal still offers the better deal. With in a period of time using their invoicing services I was offered a debit card which I found to be a great addition to their services, I no longer have to transfer profits in the event I do not want/ need to and can just use the card as a regular card, although their transfer fees are also inexpensive one method continues to be free to transfer your funds. I feel the invoicing is very easy to use and have had zero issues with it to date. Cons I do not like the fact that you cannot use it via the application that is not a business account, I have seen a few complaints with other small business owners/ sellers about this. I feel it should be available on all forms of their applications, as not everyone that has enough transactions actually runs/ owns a business, sometimes it is just a one time ordeal. Review Source JD Jammi D. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Paypal invoice review " November 25, 2023 5.0 Paypal invoices are a great way to make your payment look legit to your customers Pros The invoice lets your company look professional no matter the size Cons The invoices are customer protected which is great for legit customers yet scammers will use this to refund their payment and freeze your money Review Source ASHLEY J. Fitness Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "PayPal Invoicing made my business transactions simple!" March 18, 2020 5.0 My overall experience with PayPal Invoicing has been very satisfying. It has saved me a ton of time in processing invoices and payments with my constantly revolving personal training client contracts. Pros What I like most about the PayPal Invoicing software is that I can electronically send an invoice to a personal training client within minutes. I have many clients weekly and they are all on different contracts. There are 2-week, 30 day and 45 day contracts. Therefore, I need to be able to quickly create and send new invoices to clients as their contracts expire. PayPal Invoicing allows me the opportunity to renew invoices from anywhere at any time. Cons The only issue I have had with PayPal Invoicing is when I first started using the product, my first client payment was placed on hold for a week, because it was a large amount and they needed to do an additional verification process. That was definitely an inconvenience to my business. Review Source Christian H. Licenciado en Mercadotecnia Digital Civic & Social Organization Used the software for: 1-2 years ### "An indispensable tool" May 18, 2022 5.0 I highly recommend PayPal to make your transactions, it is a simple and practical method. It can be used by anyone from anywhere in the world. Pros Excellent functions to know your account statement, billing and payments to third parties, as well as charges to the account. For those of us who have to make purchases abroad, it is the safest payment method on the market as well as the most accepted. They have excellent customer service and I honestly feel safer using and billing PayPal than my bank payment methods. Cons Honestly, I haven't had any problems so far with PayPal. Neither personally nor with my business. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.