Who Uses This Software?

Sports clubs or associations, community clubs, member based organisations, trusts, gyms, stadia and other sport venues, and anyone else looking to efficiently manage their member or player base.


Average Ratings

8 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
    See pricing details
  • Pricing Details
    Free for small clubs. Free trial available for paid plans.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Hello Club
  • helloclub.com
  • Founded 2015
  • New Zealand

About Hello Club

Discover an exciting new way to manage your club. Keep track of your members, bookings and finances effortlessly with a solution thats easy to use and fun to work with. Hello Club is packed with useful features and integrations, making your day to day management tasks a breeze. Start managing all aspects of your club in one place and say goodbye to paper forms and spreadsheets! Includes member management, membership renewal, online payments, access control, Xero/Mailchimp integration & more.


Hello Club Features

  • Application Management
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Member Directory
  • Member Portal
  • Member types
  • Membership Database
  • Membership Renewals
  • Payment Processing
  • Website Management
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

Hello Club Reviews Recently Reviewed!


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Otaki Waka Hoe Charitable Trust

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons: I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Overall: Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another.

So we are a forever subscriber !!!!

Badminton Use

Mar 21, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that the end user gets funds transferred, courts booked and facility status instantly. This negates the need for third party intervention and creates higher customer satisfaction. The invoicing is very simple with built in controls and follow up. It is also very easy to use for all users.

Cons: I was being resistant to change but had no concerns about about the software and no negatives have arisen for me.

Overall: The most important aspect for me is back up service and this simply cannot be faulted. Suggestions are taken seriously and frequently acted upon.

Vendor Response

by Hello Club on March 31, 2019

Thanks so much for your review Trish! We're glad to hear you find our system easy to use and that despite initial resistance to change it has been a good experience for you. Do let us know if you need a hand with anything!

Helloclub

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and being web based means I can use it from my phone anywhere in the world.

Cons: The payment system. Banks are still advising their customers no to use POLi.

It would be good to have a page showing who has booked a month in advance like the old system.

Overall: The system means less input from other staff so less cost.

It also means I have a better idea of what is happening and who is using the centre.

Vendor Response

by Hello Club on March 29, 2019

Hi Ewen, thank you for your review! We are g lad to hear you find the system user friendly and that it's saving you on time and costs.

As for the bookings, did you know we have a booking overview page which allows you to filter and see all upcoming bookings in a list? Let us know if you can't find it and we'll point you in the right direction.

Agreed that not everyone likes or recommends POLi, but unfortunately there is no other alternative payment system in New Zealand for account-to-account payments which has been developed by banks themselves.

We do have Stripe integration for credit/debit card payments, but unfortunately those payment processing fees are higher as you are no doubt aware.

Rest assured though that as soon as banks come up with an alternative solution we'll provide the integration as soon as possible!

As easy as HELLO

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and it serves our club's needs perfectly.

Cons: There's nothing to not like. It used to be a bit cumbersome to scroll through every member's names in alphabetical order when in the finance section but that problem was solved by an update very soon after I raised the issue.

Overall: The Hello Club software has brought our club into the 21st century. It gives members and volunteer administrators plenty of easy to use options - it is difficult to imagine the club operating without the system now.

Great Product just falls short on 2 important features

Mar 20, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. that I could set it up and use it for free

2. the various membership tracking options

3. the invoicing summaries of member fees owing

4. amazing customer service

5. dynamic web app enabling for mobile device

Cons: 1. Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions

2. Lack of membership attendance tracking

Overall: I have had an excellent experience with the software, best on the market for the purpose and fantastic customer service with interest in extending their products capabilities. However, due to the two cons mentioned my club is not able to use it as much as we would like.

Vendor Response

by Hello Club on March 29, 2019

Hi there, thank you for your review! We're happy to hear you had a good experience with your trial.

We're currently working on our event sign up functionality which will include attendance tracking, so hopefully that will be of use to you.

If you'd like to have a chat about low cost payment options do get in touch and we'll see if there's anything we can do to help.

We would love to help your club use our product to its fullest potential and are always looking for ways to improve.

Excellent club software

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Integrates very well with our squash club's hardware for access and lights.

Cons: Probably not enough fields to sign up Juniors with (unfortunately not all Juniors come from one family, so often we need the both parents' details).

Overall: It is a really well designed application and for the things you do often, like booking a court, it is perfect.

Vendor Response

by Hello Club on April 01, 2019

Hi Alfred, thank you for your review! You'll be happy to hear that one of the features on our roadmap is to provide better support for managing related members. As a part of this, we also want to improve how we collect information like parent/guardian details. We'll definitely take your feedback on board for this feature.

So easy to work with the developers

Mar 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome service and support. We are a start-up facility and Hello Club is the perfect tool to manage our memberships and activities. Our reps have been simply outstanding in helping us get up and running. They are very responsive in their development and have made changes to meet our requirements.

Cons: There is nothing that we've come up against yet that has created a huge problem. Hello Club either have an answer, or are working on a solution.

Overall: We did a lot of research before deciding to partner with Hello Club. It's early days for us, but we are very happy with their product and can see the opportunities they offer as we grow .

Vendor Response

by Hello Club on March 31, 2019

Thanks for your review Debbie! I'm glad we were able to help your start-up facility up and running and look forward to working with you as you grow!

Club management done right

Apr 02, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease with which we can add custom user fields to hold information required by legislation affecting our club

Cons: The lack of a limited admin role - you can either see everything but edit nothing, or see and edit everything. Not every admin member should be trusted with super admin privileges.

Overall: Since the beginning Liat and the team at HelloClub have been a pleasure to deal with. The software itself does what we need it to do and we were even able to have a custom solution built to allow our existing swipe access system to be integrated into HelloClub