# Hello Club Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Hello Club the right Scheduling solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179258/Hello-Club/reviews

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Hello Club

4.7 (46)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 26th, 2026

# Reviews of Hello Club

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

JP

John P

Marketing Sports, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“They are brilliant to deal with - the customer service is outstanding - quick response times, helpful advice and willingness to go the extra mile.“

April 4, 2023

EW

Evelyn W

AdminHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months.

“Great cost effective system to manage our club training schedule, payment and attendance.“

March 22, 2023

TH

Tiana H

Club Secretary (but I'm more like a COO)Sports, 2 - 10 employeesUsed the software for: 1-2 years.

“My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.“

March 17, 2023

LR

Lee R

AdminSports, 2 - 10 employeesUsed the software for: More than 2 years.

“It is marvelous for enrolling, paying, booking, communicating with members and also has a very nice support team.“

March 22, 2023

## Showing most helpful reviews

Showing 1-25 of 46 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Anihaera (Cherie) A.  
School Manager  
Sports  
Used the software for: 6-12 months

### "Otaki Waka Hoe Charitable Trust"

September 21, 2018

5.0

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another. So we are a forever subscriber !!!!

Pros

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Review Source

AB

Adrian B.  
Director  
Sports  
Used the software for: 2+ years

### "Hello Club Review"

June 25, 2020

5.0

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey

Pros

As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.

Cons

Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.

Reason for choosing Hello Club

Adaptability, flexibility, pricing and service.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

MINDBODY is, in our opinion, a legacy system which is not geared to our type of usage. It is "clunky" as my wife says and somewhat expensive.

Review Source

Response from Frello

July 3, 2020

Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!

HW

Harry W.  
Comms And Membership  
Events Services  
Used the software for: 2+ years

### "Great Membership Software"

March 14, 2023

4.0

Awesome except events need to be developed a lot more.

Pros

Easy to use and implement. Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership.

Cons

Events need developing. Only can do very simple events. Also need to develop styling text in emails ect.

Review Source

TH

Tiana H.  
Club Secretary (but I'm more like a COO)  
Sports  
Used the software for: 1-2 years

### "Best value for money"

March 17, 2023

5.0

It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service was excellent too.

Pros

My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.

Cons

We really required some kind of league management, but this will be rectified in your merger.

Alternatives considered

[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)

Reason for choosing Hello Club

Pricing point. We were a new club and needed something with most of the power and interface of Hivebrite but not the price tag.

Review Source

BM

Bevan M.  
Systems Manager  
Performing Arts  
Used the software for: Less than 6 months

### "Easy to Implement & Easy to Teach"

February 20, 2020

5.0

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.

Pros

Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.

Cons

The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.

Alternatives considered

[Clubworx](https://www.capterra.com/p/141410/ClubWorx/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Reason for choosing Hello Club

The company is based in New Zealand which made communication easier although the biggest reason was their willingness to negotiate with a smaller company who doesn't have the resources or the need for a large scale membership management solution.

Review Source

Response from Frello

February 25, 2020

Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.

SF

Sharon F.  
Club Administrator  
Sports  
Used the software for: 2+ years

### "Hello Club Review"

March 14, 2023

4.0

From an administration side mostly works well and members have adapted to it well.

Pros

From a management perspective it assists the club management.The fact it is mobile friendly for members/administrators is a major plus.Overall with the web side it all works well and had no valid complaints except for the constant complaint highlighted below.

Cons

Kiosk screens - not as user friendly as it could be for members and casuals arriving at the club to register for their bookings. Members get confused with the bookings page for future bookings and the main page with all the courts listed for current time bookings.Casuals also a bit unsure when they are not tech savy - maybe when they book it sends them a clearer instruction of what to do on arrival etc.Another frustration is the check-in feature. If they turn up with another partner than the original booking they can't use this feature. We have quite a contingent of doubles players who book player and visitor until it is sorted who will play usually right up to playing - therefore cannot use this feature until they know who they are playing.On the managment side - when we send a notify by email from the finance - someone owing for an event etc - the email says new transaction and doesn't specify what it relates to - can it be a reminder or invoice with details relating to what they still owe.Perhaps if we had a proper app that people could save on their phone for ease of bookings etc.Would also like a quick way for non-members to register for some events without having to go through the whole Hello Club registration - shortened version of registration for an event so we can also collect payments from them easier.

Reason for choosing Hello Club

The features were more in line with what we required especially with pay to play options etc.Was also mobile friendly which was critical.

Review Source

LR

Lee R.  
Admin  
Sports  
Used the software for: 2+ years

### "AWSC loves Hello Club"

March 22, 2023

5.0

Hello, Club solved problems that we had and problems that we didn’t know we had. It is marvelous for enrolling, paying, booking, communicating with members and also has a very nice support team.

Pros

Admin hours went from 15/wk to about 3/week because of all the things it does automatically or very quickly.

Cons

We need a bit more finesse in the booking aspect because of the nature of our business

Review Source

JD

Joanna D.  
Website Designer  
Management Consulting  
Used the software for: 6-12 months

### "Review of HelloClub on behalf of a Cricket, Squash & Padel Club (UK)"

March 21, 2023

5.0

I love the system & where it is going!

Pros

Its super user-friendly for both members & administrators! The support team were really helpful with setup / answering any questions. They are friendly & quick to respond.The switchover from our the Clubs old system to HelloClub was very easy to do & we had very little issues incurred by members of the club.The members find the booking & membership renewal is very simple, and the administrators find it easy to make amendments, set up events, keep track of everything etc.

Cons

Just that it was missing league functionality really but that gap is going to be plugged soon with the Friendly Manager merger so the Club is just waiting for that :-)

Reason for choosing Hello Club

Very user friendly for members & admins!Price was mid range.Had most functionality the Club needed except for administering leagues! However we heard that a merger with Friendly Manager was imminent which would plug this gap so we decided to adopt a long term approach & wait for the merger. We like the idea that the company is growing & investing in bigger & better things...

Review Source

AH

Adam H.  
Club President  
Sports  
Used the software for: 1-2 years

### "Club management simpler with Hello Club"

March 24, 2023

5.0

Exellent support and responsive to new feature requests.

Pros

Member management, court bookings and event calendar all integrated makes it great. Reduces admin considerably by allowing members to self serve. Access control and lighting sytem integration is fantastic, work well for casual play when the facility office is closed by simply using a pin.

Cons

Minor usability issues with the kiosk for checking in to play.

Reason for choosing Hello Club

Feature comparison better than others, usability is gteat, lighting automation and fully self service for members.

Review Source

KM

Karen M.  
Club Captain  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Bridge Club perspective"

October 14, 2020

4.0

Very easy and flexible to work with. The HC team listen and provide quick support when needed. \[SENSITIVE CONTENT HIDDEN\] have drawn on their own experiences of managing a club, which is very helpful

Pros

Allows us to operate as a cashless organisation. Each time members play, they pay a small fee (table money). It was time consuming collecting and banking the money. Now each member has an account and they keep that topped up and our scoring programme allows us to automatically debit the table money each time a member plays. The system is integrated with our Accounting package Xero We also use the electronic door locking system which is great. Those with legitimate access to the club have a tag to allow access. These can be disabled easily if lost or if the holder is no longer allowed access. Those hiring the rooms are given specific times and days they can use the tag. Beats keeping track of actual keys that seem to get handed around or lost. Keeps the insurance company happy too ! The help options are very clear, although we have written several instructions that are very specific to our processes.

Cons

Little things really, eg would like to change the order of the columns in the Directory. I have found when we pass things onto the HC team, they take them on board and over time have introduced many new features. So whilst this is a con, I found the HC team are receptive to improvements and have taken our feedback seriously.

Reason for choosing Hello Club

We did not see any other product that could integrate with the Bridge Scoring system. In saying that, when we first set out looking at what was available, Hello Club did not have an integrated system either, but upon meeting with them, they were prepared to put the time and effort into it integration. This is why we chose them !

Review Source

AB

Ashlee B.  
President  
Sports  
Used the software for: 2+ years

### "We're so glad to have HelloClub! "

March 15, 2023

5.0

Pros

HelloClub has played an integral role in managing the membership of our outdoor club. Two years in and we're still learning how best to implement all the features for what we need. We're so glad to have HelloClub! -- Silverthread Outdoor Club

Cons

We're having a tough time using the various email groups and getting accuracy in those lists. Also, it would be nice to see a history of the emails / newsletters sent out.

Review Source

JB

Judith B.  
NAWIC Membership Coordinator  
Construction  
Used the software for: 6-12 months

### "Great for managing our membership"

October 19, 2020

4.0

Very happy wit the programme and the support.

Pros

\[SENSITIVE CONTENT HIDDEN\] have been a tremendous help setting up Hello Club for our organisation. They even managed to customise a couple of features for us which has made using Hello Club even more functional. Despite our members being spread across 5 locations in New Zealand, it has been a dream for each chapter to manage their local members independently. Our admin team loves using Hello Club and we keep finding more features that makes life even easier. I could never go back to managing our membership on a spreadsheet and we look forward to investigating the Campaign Monitor integration in the near future. Thanks Hello Club for giving me back my time!!

Cons

The software was easy to use - no complaints.

Reason for choosing Hello Club

The other was too costly and time consuming to implement. Migration of our data to the Hello Club platform was integrated into the monthly subscription.

Review Source

RS

Richard S.  
Coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great app highly recommend. "

March 26, 2023

5.0

Pros

Awesome and quick reply from the staff to answer questions I might have.

Cons

Would be good to have the option to create lock-in contract memberships

Review Source

DS

Debbie S.  
Marketing Manager  
Sports  
Used the software for: Less than 6 months

### "So easy to work with the developers"

March 15, 2019

4.0

We did a lot of research before deciding to partner with Hello Club. It’s early days for us, but we are very happy with their product and can see the opportunities they offer as we grow .

Pros

Awesome service and support. We are a start-up facility and Hello Club is the perfect tool to manage our memberships and activities. Our reps have been simply outstanding in helping us get up and running. They are very responsive in their development and have made changes to meet our requirements.

Cons

There is nothing that we’ve come up against yet that has created a huge problem. Hello Club either have an answer, or are working on a solution.

Review Source

Response from Frello

March 31, 2019

Thanks for your review Debbie! I'm glad we were able to help your start-up facility up and running and look forward to working with you as you grow!

KW

Kevin W.  
Treasurer  
Sports  
Used the software for: Less than 6 months

### "A game changer"

June 5, 2019

5.0

Minimisation of manual processes relating to member attendance at all sessions (4 per week), accounting for cash, prizes and other transactions and especially ease of accounting for inwards cash from various sources (Credit card, POLi and manual)

Pros

Ease of use, practicality, simplicity as well as support availability and delivery.

Cons

Small learning curve in terms of naming conventions in the onitial stages, but given our use is quite different to the original specification nothing that cannot be easily overcome.

Review Source

Response from Frello

June 7, 2019

Thank you for your review Kevin! Great to hear you are finding the software easy to use and useful for your Bridge Club. We hope you'll keep enjoying working with Hello Club in the years to come.

MP

Matt P.  
Club Captain  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Intuitive, Modern Software with Responsive Staff"

October 15, 2020

5.0

Pros

\- Full API access - Modern UI - Intuitive

Cons

\- Family member management could be improved

Review Source

CW

Charles W.  
Treasurer  
Sports  
Used the software for: 2+ years

### "Hello Club has made an enormous difference to the management of our sports club"

March 14, 2023

5.0

We are extremely happy with the Hello Club system. It has given our club a much more professional interface with the members and has transformed important aspects of the club's administration by making so much of it easy to do. It has saved administrators significant amounts of time.

Pros

It works easily for administrators and members alike. It's intuitive, we rarely get comments from members which I take to be a good sign because, if they had any complaints they would be raised very quickly!

Cons

We would like to be able to tweak the system in small ways e.g. to include family discounts on membership fees and to automatically calculate pro-rated membership fees for membership periods which are not one year.

Review Source

JP

John P.  
Marketing  
Sports  
Used the software for: 1-2 years

### "Excellent - surpasses expectations"

April 4, 2023

5.0

They are brilliant to deal with - the customer service is outstanding - quick response times, helpful advice and willingness to go the extra mile. Something others aspire to but never reach.

Pros

It is simple and relatively easy to use as an Admin. Members like having all their information in one place, and HC integrates seamlessly with Xero, Stripe & MailChimp.

Cons

Inability to do incremental updates, plus the fact that the use of Stripe is mandatory for seamless integration (and Stripe hangs on to funds for longer than other gateways). EFTPOS integration would be a big benefit.

Reason for choosing Hello Club

HC rated the best, it was customisable for our needs (many others were for gyms etc.), and it" felt good" in testing. We have calculated that HC saves us 50+ hours of admin/office time each month, so it pays for itself many times over.

Review Source

SK

Shane K.  
Operations Manager  
Sports  
Used the software for: 2+ years

### "Bayswater Bowling and Recreation Club"

March 15, 2023

5.0

Hello Club has been a huge win for our Club. There were other options out there and we are glad we decided to go with Hello Club. It has made the management of our membership data base so much easier than expected.

Pros

We use Hello Club mainly for managing our membership base. It is really friendly to use and easy to learn on the fly. The support is helpful when I can't work things out myself. Support also listens when I have suggestions on how to improve things and over the last few years, have made some changes due to our discussions.

Cons

Lots of function that we haven't used and are unlikely to use. Simplified versions best suit the Club.

Review Source

KC

Kelly C.  
Former president  
Sports  
Used the software for: 1-2 years

### "Hello club is the best investment we've made"

March 14, 2023

5.0

It's great and saves us so much time

Pros

Membership management, payment management, and booking system

Cons

No, it was fine to integrate. This is nit picking because this box is making me write more than 40 characters , but the family membership is confusing for users. Eg family primary, family partner, family junior etc. We got people being too confused so scrapped it and manually loaded in family discounts. If there was a different way that users could make family groups without having to see it was a diff membership type (Other than senior monthly etc) that'd be helpful.

Reason for choosing Hello Club

Hello club service rep was easier to chat with

Review Source

LS

Liana S.  
President  
Entertainment  
Used the software for: 2+ years

### "Community Theatreq"

March 14, 2023

5.0

Hello Club has been ground breaking. The ease of administrative processes has meant an increase in members overall. It is easier for us to be compliant with the relevant bodies that we report to.

Pros

Hello Club removed the majority of the frustrations that we had a managing membership as a company. It went from being and overwhelming administrative role to being something that looked after itself. Members can manage their own memberships and sign ups and it reduced administrative handling.

Cons

Some of their event functionality is still to come and we are looking forward to when it does. There are a couple of little functionality things that pop up but the team have been really responsive and often update based on feedback.

Review Source

CK

Chanmony K.  
Events Coordinator  
Sports  
Used the software for: 2+ years

### "Hello Club review"

March 14, 2023

4.0

Pros

Ease of use, features are easy to find and format

Cons

restriction features such as removing and adding players. under certain booking types. new event replaces old event and no option to change old event before replacing.

Review Source

SV

Shirley V.  
Treasurer  
Sports  
Used the software for: 2+ years

### "Just keeps getting better to use"

March 25, 2023

5.0

We wanted an online booking system for our 1-court tennis club and Hello Club has proven to be an excellent choice.

Pros

Quite easy to use to administer users and to make bookings. Quick to do the basics. The product is constantly improved and support is really friendly and helpful (not that I have needed it recently).

Cons

Some aspects are a bit obscure so as we are fairly infrequent users I make notes about these issues.

Reason for choosing Hello Club

Better functionality

Review Source

FH

Felix H.  
General Manager & Coach  
Sports  
Used the software for: 1-2 years

### "Hello is Great!"

March 14, 2023

5.0

Pros

Ease of use, efficiency and effectiveness

Cons

Student attendance counter for easier promotions

Review Source

MC

Mark C.  
President  
Civic & Social Organization  
Used the software for: 2+ years

### "Highly recommended this software "

October 27, 2021

5.0

Very happy customer

Pros

Taken away all the frustration and admin time we had keeping track of our 1000 plus members

Cons

There is nothing that we miss when making the switch to this software

Reason for choosing Hello Club

Easy to setup, value for money and customer support

Review Source

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