# Razorpay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Razorpay Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/179263/Razorpay/ --- # Razorpay Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Razorpay ## What is Razorpay? Online, digital payment processing to help make your business simpler to manage. The platform includes online onboarding, feature-filled checkout, and performance tracking functionalities. Enterprises can utilize Razorpay’s payment pages to accept payments with a custom-branded online store. It allows stakeholders to accept international and domestic payments with automated payment receipts. Razorpay offers an event registration module, which allows users to register event attendees online and send automated receipts to them in real-time. ## What is Razorpay used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Top alternative Featured Overall rating Based on 115 user reviews Reviews sentiment Positive 67% Neutral 4% Negative 29% Pros & cons Flexible payment processing options Simple and intuitive interface Unresponsive customer support experience ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Razorpay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://razorpay.com/&name=Razorpay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Razorpay 3.6 (115) VS. [4.6 (3,356)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (115) Ease Of Use 4.5 (26,506) Value For Money 3.3 (102) Value For Money 4.3 (20,354) Customer Service 3.1 (105) Customer Service 4.2 (20,610) ## Razorpay alternatives [4.2 (2,054)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (3,644)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,528)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) Highest Rated [Venmo](https://www.capterra.com/p/222572/Venmo-/) [4.7 (9,299)](https://www.capterra.com/p/222572/Venmo-/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/222572/Venmo-/) [View all alternatives](https://www.capterra.com/p/179263/Razorpay/alternatives/) ## FAQs about Razorpay Overview ### What problems does Razorpay solve? Razorpay solves checkout friction, limited payment choice, and manual payment collection by letting businesses accept UPI, cards, net banking, wallets, subscriptions, invoices, and payment links from one dashboard. E-commerce teams, small businesses, merchants, and developers benefit most through faster integration, easier reconciliation, quicker settlements, and better transaction visibility. Answer based on 78 reviews Overview ### Which roles and teams benefit most from Razorpay? Razorpay is most used by founders, owners, and C-suite leaders who need fast payment collection, cash flow visibility, and scalable checkout operations. Managers, developers, and business teams rely on it to streamline online transactions, subscriptions, and payouts, while freelancers and student-led ventures use it for simple digital payment acceptance. Answer based on 114 reviews Overview ### What company size and industries is Razorpay built for? Razorpay is a cloud-based finance platform most used by small businesses, which make up 88% of reviewers, especially in Information Technology and Services at 17%. It also serves midsize and enterprise companies, with additional use in Computer Software and Marketing and Advertising, and is mainly used for payment processing. Answer based on 114 reviews Features and Usability ### What are the key features of Razorpay? Razorpay offers core payment processing features such as a payment gateway, online payments, payment links, and recurring or subscription billing. Differentiating features include API-based integrations with e-commerce platforms and POS systems, support for international payments, and reporting dashboards for tracking transactions, settlements, and refunds. Answer based on 70 reviews Integrations ### Which third-party tools and platforms does Razorpay integrate with? Razorpay integrates with WordPress, Shopify, WooCommerce, Zoho Books, ProfitBooks, and Quick Dry Cleaning Software. Reviewer mentions center on e-commerce and website platforms, with accounting support through Zoho Books and ProfitBooks. Reviewers also reference OpenCart, indicating additional storefront compatibility beyond the most commonly cited integrations. Answer based on 25 reviews Getting Started and Support ### What training and onboarding options does Razorpay offer? Razorpay provides in person training and live online sessions for teams getting started. In person training supports face-to-face instruction, while live online sessions allow guided setup and product walkthroughs over the internet. These formats give users structured access to training materials and instructor-led support. Getting Started and Support ### What customer support options does Razorpay offer, and how do users rate the experience? Razorpay offers 24/7 live support. User feedback is mixed: some describe staff as helpful, knowledgeable, and quick to respond, especially for basic issues, while many report slow resolution, repeated ticket handoffs, generic replies, and delays during peak periods or with more complex technical and account-related problems. Answer based on 57 reviews Security ### How does Razorpay handle data security and access control? Razorpay uses PCI DSS Level 1 compliance, encrypted transactions, and advanced security technology to protect payments and confidential user data. Reviewers describe payment pages and transfers as secure, with a dashboard for managing accounts and transactions. Some users, however, note inconsistent SSL support and see that as a security weakness. Answer based on 10 reviews Payment gateway ### How good is Razorpay as a payment gateway? Razorpay works well for online payment collection with broad payment options, easy setup, and useful payment links, invoices, and subscription features. Small businesses, ecommerce sellers, and service providers often find it reliable, but some merchants report onboarding delays, support issues, failed integrations, and pricing concerns for low-margin transactions. Answer based on 27 reviews ## Pros and Cons Flexible payment processing options 89% positive reviews out of 45 Most users report payment processing supports numerous methods, easy integration, and efficient, secure transactions that streamline business operations. Joseph H. Strategy and Operations Manager, 51 - 200 employees. "It's given us the flexibility to accept payments across all our channels, which has truly enhanced customer satisfaction and streamlined our cash flow." Unresponsive customer support experience 68% negative reviews out of 50 Most reviewers indicate customer support is slow, difficult to reach, and often fails to resolve issues, causing ongoing frustration. Dr Hari Kishan Kumar Y. Medical Director, 2 - 10 employees. "Have raised more than 12 complaint tickets for POS not working since 4 months and its useless staff and grievance cell and the nodal escalation team kept replying it would be attended with priority." Simple and intuitive interface 91% positive reviews out of 23 Most reviewers describe ease of use as a key benefit, highlighting straightforward setup, clear dashboards, and an interface accessible even for those without technical backgrounds. ## Features AI summary Based on 17,379 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Debit/Credit Card Processing** (**52%**) Razorpay supports all three features that reviewers rate most highly: **Data Security**, **Online Payments**, and **Debit/Credit Card Processing**. Together, these capabilities help businesses process transactions safely, accept payments through digital channels, and handle card payments reliably, allowing teams to improve customer checkout experiences and manage revenue collection with more confidence. Data Security 3.1 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Online Payments 3.6 (61) 59.02% of 61 reviewers that rated this feature as important or highly important Accept and process online payment transactions Debit/Credit Card Processing 3.7 (55) 60.00% of 55 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Mobile Payments 3.8 (53) 54.72% of 53 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Reporting/Analytics 3.7 (52) 51.92% of 52 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Recurring/Subscription Billing 3.8 (41) 51.22% of 41 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service Razorpay 23 features Application programming interface that allows for integration with other systems/databases Record employee's benefit plans and selections throughout career progression Print paychecks issued to confirm payment of wages or salary Manages compensation such as salary, bonus, and benefits processes, aligning with policies Track and manage adherence to policies for any service, product, process, or supplier Protect sensitive data for digital privacy Accept and process credit/debit card transactions Digitally deposit correct payroll amounts into individual employee's bank accounts Electronic storage of staff/employee contact information and job status in a centralized repository Clients can submit payments via mobile devices Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Accept and process online payment transactions Send clickable links via text or email to collect payments from customers Manage employee salary processes, data, taxes, and records administration efficiently View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Automated process of charging customers at regular intervals for repeated access or use of a product or service View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Get Advice We can help you find the software with the features you need. Features 3.8 (115) 3.8 Based on 115 reviews ## Pricing Value for money 3.3 (102) ### Starting price Free trial available Value for money 3.3 (102) 3.3 Based on 102 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (105) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (105) 3.1 Based on 105 reviews ## User reviews Overall rating 3.6 Based on 115 reviews Filter by rating 5(54) 4(23) 3(5) 2(4) 1(29) Mentioned topic Sorted by most recent AH Aditi H. freelancer Computer & Network Security ### "good payment gateway option" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 16, 2026 We use Razorpay to accept online payments for our business. The setup process was straightforward, and it was easy to integrate with our website. The dashboard makes it simple to track payments, refunds, and settlements in one place. We also like that it supports multiple payment options like UPI, cards, and net banking. Overall, it has made collecting online payments much easier. There have been occasional issues, but the overall experience has been positive, and we would recommend it to businesses looking for an online payment solution. Pros Razorpay is easy to use and supports all popular payment methods in one place. It makes accepting payments and tracking transactions simple and hassle-free. Cons Sometimes settlements can take a little longer than expected, and finding some settings takes a bit of time. Other than that, the overall experience has been good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GK Gokul K. Marketing Accounting ### "Reliable Payment Solution with Great Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2026 Overall, my experience with Razorpay has been positive. The platform is reliable, secure, and offers a wide range of payment solutions. The dashboard is easy to use after the initial learning phase, and the integrations make managing online payments much more efficient. Pros "Reliable Platform for Online Payment Collections Pros The platform offers a smooth payment collection experience across UPI, cards, and other payment methods. Payment links and recurring payment options are useful for business operations, and the reporting section helps manage transaction tracking and reconciliation efficiently. Cons The platform includes many features, so new users may need some time to explore the complete workflow. In some cases, issue resolution for technical queries may take additional time depending on the complexity of the request." Cons The platform has a lot of features, which can make it slightly overwhelming for first-time users. Some advanced settings and workflows take time to understand, and support response times for complex technical issues could be faster. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Ankitha J. Administrative Manager Health, Wellness and Fitness ### "Smooth Payment Experience for Daily Business Operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 8, 2026 Pros It is a good payment solution for merchants as it supports multiple payment methods and enables smooth transactions. Creating payment links is simple, and the dashboard makes it easy to track settlements, refunds, and payment activity. The onboarding process was also fairly straightforward. Cons Some advanced features can take time to understand initially. Occasionally, settlement updates or support responses may take slightly longer during busy periods, but overall the platform works reliably for day-to-day operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Mohamed I. Designer Design ### "Avoid Razorpay at All Costs!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 7, 2026 Pros No pros at all in this payment gateway, the worst support, the worst integration, nothing works, and no one helps you Cons If there was a rating below one star, I'd give it. Razorpay is hands-down the worst payment gateway I've ever used—nothing works after registration. No payment process via the WordPress plugin. No payments in Indian Rupees. No payments in other currencies. No payments via quick payment links—absolutely nothing functions. You can't even update basic personal info, like your business picture, contact number, or WhatsApp details. Customer service? Non-existent—they ignore every request. Razorpay isn't just the worst payment gateway; it's the worst online service period. I deleted my account after this total disregard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Joseph H. Strategy and Operations Manager Retail ### "Flexible checkout for modern retail." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 29, 2025 Ultimately, Razorpay helped us simplify our payment processing and significantly boost our checkout conversion rates. It's given us the flexibility to accept payments across all our channels, which has truly enhanced customer satisfaction and streamlined our cash flow. Pros It has been a game-changer for us. I really like its seamless integration with our existing e-commerce and POS systems; it just makes digital payments effortless. Plus, the sheer range of payment options, from UPI to credit cards, perfectly caters to our diverse customer base. Cons The dashboard, while powerful, can be a bit overwhelming when you first start using it. And honestly, support response times could definitely improve during peak traffic periods that's when you need them most. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Akshay K. CEO Consumer Goods ### "Poor support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 15, 2025 Pros Poor Support and slow process.Please call me if you can support after reading this review Cons Poor Support system.Waiting since last 48 hrs for there team to reach me despite dropping many mails and filling magic checkyform but no response Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Dr Hari Kishan Kumar Y. Medical Director Health, Wellness and Fitness ### "Incompetent staff" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 24, 2025 Have raised more than 12 complaint tickets for POS not working since 4 months and its useless staff and grievance cell and the nodal escalation team kept replying it would be attended with priority. Multiple emails were sent and even the email which stated that within one week if no transaction occurs it would be deactivated was sent to them. After wasting all our time, they send a email stating since the pos transaction has not ocurred for more than 3 months its TID is deactivated and cannot be reactivated. Pros Sorry should not have a single star, its a useless company wasting its customers time, with incompetent employees unable to attend any concerns. Cons Having incompetent staff and wasting time of its customers since more than 4 months with multiple complaint tickets leading to financial losses and not attending a single one till date. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Nanita Rica Winniewski W. Customer care management specialist Market Research ### "Collection of funds." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 6, 2025 Pros Razorpay is one the most easily payment platform and allow collecting funds on behalf of you. Cons An account can be created in India easily. Switched from [Amazon Pay](https://www.capterra.com/p/247554/Amazon-Pay/) Amazon works effectively if you're an affiliate with Amazon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RF Reuben F. CEO Health, Wellness and Fitness ### "Horrible app and support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 26, 2025 horrible experience not just once but multiple times. Pros Nothing it is just a horrible solution with people being forced to use it with fre alternatives. Will ask anyone else to check other apps. Have wasted multiple days with their support team and they will accept money but will not transfer it to you. Cons Their support is horrible. You will waste time with new tickets created each time and the person not able to help you because the support is outsourced. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reasons for choosing Razorpay Stripe in India can only be obtained by referral. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS P S A. Operations and project management intern Automotive ### "BEST QUICK PAYMENTS SERVICE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2025 For quick UPI Payments, really one of the best out there Pros I like the Quick Payment and the Clean Dark look of it Cons Nothing, everything seems fine to me . This is perfect Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) The ui of razor pay was much better and the payment was really quick also very easy to set up Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179263/Razorpay/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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