# Razorpay Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Razorpay the right Payment Processing solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179263/Razorpay/reviews

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Razorpay

3.6 (112)

[View alternatives](https://www.capterra.com/p/179263/Razorpay/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Razorpay

Ease of use

3.8

Customer Service

3.1

## Pros and Cons in Reviews

JH

Joseph H

Strategy and Operations ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years.

“It's given us the flexibility to accept payments across all our channels, which has truly enhanced customer satisfaction and streamlined our cash flow.“

May 29, 2025

MI

Mohamed I

DesignerDesign, Self-employedUsed the software for: Less than 6 months.

“You can't even update basic personal info, like your business picture, contact number, or WhatsApp details.“

January 7, 2026

SV

Shailendra V

Project leadConsumer Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“It is a good payment solution for merchants as it facilitates various payment methods and enables smooth txns.“

January 18, 2025

DY

Dr Hari Kishan Kumar Y

Medical DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“Have raised more than 12 complaint tickets for POS not working since 4 months and its useless staff and grievance cell and the nodal escalation team kept replying it would be attended with priority.“

April 24, 2025

Apurav T

Senior Customer Care ProfessionalFinancial Services, Self-employedUsed the software for: More than 2 years.

“Payment processing with support for multiple payment methods, easy to track transactions and manage payments.“

January 15, 2025

MI

Mohamed I

DesignerDesign, Self-employedUsed the software for: Less than 6 months.

“Razorpay isn't just the worst payment gateway; it's the worst online service period.“

January 7, 2026

AJ

Abhishek J

CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“they are first when join a new customer, be they are last when they have to serve service, i like this approach“

September 30, 2024

MI

Mohamed I

DesignerDesign, Self-employedUsed the software for: Less than 6 months.

“I deleted my account after this total disregard.“

January 7, 2026

## Showing most helpful reviews

Showing 1-25 of 112 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Rajkishore M.  
Founder & CEO  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Best Payment Gateway For SMEs"

August 4, 2022

5.0

My overall experience is good. My all payments are instant. It automatically authorise the transaction and inform you over notification channels. But as per my previous experience support system needs more improvement. For a issue I started live chat but at last the agent raised a ticket and said that relevant team will respond to the issue where the issue was not such big. Later the support agent who replied to ticket couldn't resolve my issue. They have little bugs which they are not able to solve after a long time of business. With a huge payment methods and easy to use gateway Razorpay is the best.

Pros

This payment gateway provides registration to all types of businesses. Whether you have a business or not, you can register as individual to accept payments for your services, books, sessions and many more. After KYC update you can receive all your payments on your bank account. It has free plan where it charges 2% fee of payments received through this payment gateway. With Razorpay you can create payment link, pages easily and can share them with your users. You can customise the payment methods you want to provide to your customers. You can also create invoices here through which you can receive payment directly through these invoices from your customers. It has all-in-one dashboard where you can manage all the links, pages, customers, transactions, reports, members and many more. On every transaction you can customise the notification as email and sms. This is the best for small businesses to grow more. With Razorpay you can provide various payment methods like UPI, Debit or credit card, Net banking, Pay Later, etc to your users. Payments are instant and secure with Razorpay. Setup and website integration is super easy and instant also. Support system is good. You can chat with live agents to solve your issues.

Cons

When it comes to 2% charges, I think this is little bit high for a small business. Apart from that if you need to get money settled to your bank account instantly then you have to pay little more extra charges which is nill in Paytm case.

Switched from

[Pi.](https://www.capterra.com/p/234747/Paytm/)

With Paytm you can't use gateway without website. With Paytm business app you can't create payment pages to provide multiple payment methods to users. When you will send Paytm payment link to user it will ask the user to login with Paytm first to pay which is a big issue.

Review Source

NRWW

Nanita Rica Winniewski W.  
Customer care management specialist  
Market Research  
Used the software for: Less than 6 months

### "Collection of funds."

March 6, 2025

4.0

Pros

Razorpay is one the most easily payment platform and allow collecting funds on behalf of you.

Cons

An account can be created in India easily.

Switched from

[Amazon Pay](https://www.capterra.com/p/247554/Amazon-Pay/)

Amazon works effectively if you're an affiliate with Amazon.

Review Source

PR

PRAKASH R.  
Manager  
Market Research  
Used the software for: 6-12 months

### "Hold Payments for No Reason"

December 1, 2024

1.0

It's a waste of time. They hold clients' payments and ask for unnecessary documents.

Pros

Nothing. I have everything on a serious note.

Cons

Hold payments without reason. Then, they waste time on emails and calls, and send their agent to verify their home address without information.

Review Source

Prabhakar U.  
CMO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best online payment solution for businesses/startups"

February 28, 2022

5.0

Pros

The best thing about Razorpay is it allows many useful features and the commission fee is very low.

Cons

Razorpay should also offer to create a solution to create a simple e-commerce store like Instamojo.

Switched from

[Instamojo](https://www.capterra.com/p/182477/Instamojo/)

The transaction fee is very high in Instamojo.

Review Source

Priyansh K.  
Manager  
Animation  
Used the software for: Less than 6 months

### "Razorpay is the only Indian alternative to Stripe"

December 16, 2022

5.0

Overall, my experience with Razorpay has been mostly positive. The platform is easy to use and offers a wide range of payment options, including credit card, debit card, and various digital wallets.

Pros

\- One of the things I really appreciate about Razorpay is its user-friendly interface. - The dashboard is well-organized and allows you to easily track transactions and manage your account.- Additionally, the company offers excellent customer support, with knowledgeable and helpful staff available to assist with any issues or questions you may have.-Another thing I like about it is its security measures. The platform uses advanced technology to ensure that all transactions are secure and encrypted, which gives me peace of mind as a user.

Cons

\- Limited international presence: Razorpay is primarily focused on the Indian market, so it is not the best option for businesses with international customers or clients. They did not approve me the first time I applied.- Fees can add up, especially when we start having high volume transactions.- Integration challenges: depending on your business and the platform you use, integrating Razorpay may require some technical know-how or the assistance of a developer, we needed one for Wordpress.- Limited payment options: while Razorpay offers a range of payment options, it does not support certain types of payments or certain countries, AMEX particularly has issues.

Alternatives considered

[PayU](https://www.capterra.com/p/201075/PayU/)

Switched from

[2Checkout](https://www.capterra.com/p/79616/2Checkout/)

Very hard to get approval for international payments.

Review Source

AB

Akash B.  
Owner  
Accounting  
Used the software for: 6-12 months

### "Razor Pay The Best Payment Gateway for Small and Mid Size Business "

January 3, 2022

5.0

Really Great experience, satisfied fully with their service. I suggest Razor pay as best payment solution for small and midsize firms.

Pros

Accepting payments through all online modes including foreign Currency and Provide Well drafted reports and email notifications to clients. payment reminders for timely collection in case of credit sales.

Cons

Pricing in case of UPI and Rupay Cards are higher against compared to other payment gateproviders like Paytm, Paykun, CC Avenue.

Alternatives considered

[Pi.](https://www.capterra.com/p/234747/Paytm/)[Cashfree](https://www.capterra.com/p/185696/Cashfree/)

Reason for choosing Razorpay

Cahfree Doesn't supports Credit Cards, Paytm Requires GST Number to avail Paytm Business solution which is not required in case of service industry, CCavenue having annual maintenance fees which is not payable in case of razorpay account.

Review Source

Siddharth G.  
Business Manager  
Computer Software  
Used the software for: 1-2 years

### "Razorpay is the future of payment gateway"

July 31, 2020

5.0

recipe payment gateway help us a lot with collecting a payments from different lines events from even domestic and international clients will face in English show there is a life that option and the customer care executive clear our doubt in minutes. also the charges of this payment gateway are very lower compared to any other way payment gateways.

Pros

Razorpay is the most easiest and modern way to collect payments from clients and people because it includes each and every types of payment mode such as UPI , debit card, credit card, bank transfer, cheque transfer etc. We can create smart pages which looks very professional and really smart. Payment settled easily and in a hassle free manner. Also the integration is very easy to set up with our website and applications. Highly recommended.

Cons

Using it for years but didn't have any issues with this payment gateway but I will recommend to make the Android app more user-friendly.

Switched from

[Instamojo](https://www.capterra.com/p/182477/Instamojo/)

The payment gateway charges were very higher.

Review Source

SG

Sanjay G.  
Business Head  
Education Management  
Used the software for: 2+ years

### "Feedback for Razorpay products and Services"

December 5, 2023

5.0

My overall experience with Razorpay has been good. And this Good was converted into Great by a gentleman named \[sensitive content hidden\] , an employee of Razorpay. who went out of the call of his duty to understand my issues and helped me out. Razorpay is a great organization and the employees like \[sensitive content hidden\] are the assets to this great organization. My best wishes to \[sensitive content hidden\] and Razorpay. !

Pros

Easy to use interface Multiple methods of payment International Payment options

Cons

Approaching customer support of Razorpay.

Alternatives considered

[Instamojo](https://www.capterra.com/p/182477/Instamojo/)

Reason for choosing Razorpay

Because of International payment options. International payment is a key requirement in my business and Razorpay was meeting my requirements completely.

Review Source

MD Abu K.  
Administration Officer  
Education Management  
Used the software for: 1-2 years

### "Razorpay is the fastest & easiest payment gateway solution"

May 16, 2022

5.0

Razorpay has been amazing payment support for our institution.

Pros

The software has got a clean & easy UI. Anyone can integrate Razor's payment solution without any prior knowledge. It accepts almost all the debit/ credit cards globally & charges a few as a fee.

Cons

It rejects many international cards & they should make the payment method more simple. It will be great if they improve their customer support.

Alternatives considered

[PayU](https://www.capterra.com/p/201075/PayU/)

Switched from

[Instamojo](https://www.capterra.com/p/182477/Instamojo/)[PayPal](https://www.capterra.com/p/207944/PayPal/)[Cashfree](https://www.capterra.com/p/185696/Cashfree/)

Easy & faster payment with comparative less fees.

Review Source

SJ

Subham J.  
Director  
Consumer Services  
Used the software for: 1-2 years

### "Good but expensive software"

January 13, 2023

4.0

Overall experience was good, could have been better if customer support was available.

Pros

Product is easy to use. Razorpay has probably the highest number of integrations available for any payment gateway. Easy to deploy

Cons

Customer support is very bad to non existent. There are multiple search issues when connected to API.

Alternatives considered

[Cashfree](https://www.capterra.com/p/185696/Cashfree/)

Reason for choosing Razorpay

Cashfree was not available as an integration on QDC Software. We later switched to Paytm Payments Gateway due to lower costs.

Review Source

VS

Vikas S.  
CEO Founder  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Third Class Services"

September 15, 2024

1.0

very bad they charges too much for every transaction.

Pros

Nothing to like the most there service is ridiculous.

Cons

They cheated in the name of pricing plan they offering you can get up to 75000 free payment after this plan but still they are charging.One reach to support they response in 2 weeks and saying this not applicable on business card but all our customer using personal cards. Very bad service they cheated small business.

Review Source

CS

Connor S.  
Chef de Cuisine  
Restaurants  
Used the software for: Less than 6 months

### "Great checkout experience"

December 14, 2024

5.0

Overall it was very pleasant and straightforward

Pros

So easy to use, really enjoyed checking out online!

Cons

Nothing that I would change from my experience

Review Source

aP

amit P.  
Founder  
Information Technology and Services  
Used the software for: I used a free trial

### "Poor Support and Complex to Setup - Support never help in setup"

July 10, 2024

2.0

We had very bad experience with their support as we needed help in setup and they dont help.

Pros

Good features, if they help in setup. Overall its fine.

Cons

We tried to use this tool for payroll and contacted their customer support. The support says 30mins response time but they never reply. We booked a call with them but support team didnt show up on call. They even never replied to us after that as well. We were waiting to setup this but they dont pay attention to customers. Very poor service and support.

Review Source

MJ

Mathew J.  
Digital Marketing Specailist  
Newspapers  
Used the software for: 2+ years

### "Trusted payment processor "

April 13, 2023

5.0

Satisfactory

Pros

Some of the things that come to my mind are: ease of use, adaptability, trust.

Cons

Customer support and resolution time could be improved by a lot.

Review Source

Bandaru S.  
Student  
Higher Education  
Used the software for: 1-2 years

### "Top Payments platform"

January 28, 2023

3.0

Overall Experience with Razorpay is good, it is easy to use, It having multiple payment options and gateways, This software uses advanced technologies and provides high security never shares the user confidential data, The integration is also good.

Pros

Razorpay is easy and simple to use, which accept all types of payment cards, upi and also having internet banking. It consists wide range of integrations

Cons

The customer service in this product is not good, in this we can't create account instantly, Slow Functionality

Review Source

BT

Bhushan T.  
Marketing Communication Manager  
Chemicals  
Used the software for: 2+ years

### "Best Payment Gateway for ecommerce and online transactions"

January 12, 2023

4.0

It's a reliable payment gateway that's easy to integrate into any website or app, but its charges might impact small businesses because they charge for every small transaction. expect this its one of the most popular payment gateway used by most of the internet vendors.

Pros

User-friendly interfaces and easy use make the payments process faster from both sides

Cons

Limited payment channels and limitations e.g. debit/credit/ net banking etc, can add universal payments method to make better

Review Source

VS

Virender S.  
Website admin  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Worst customer support and payment process"

April 25, 2023

1.0

Pros

I find it difficult to 'like' anything about this company when all I have experienced is negative interactions and outcomes

Cons

I have had an extremely disappointing experience with this company's customer support team. Despite contacting them multiple times about an urgent issue, each new agent I spoke with seemed to have no knowledge of the previous conversations and described the problem as if it were brand new. Furthermore, I felt that my case was not being taken seriously or prioritized appropriately, as the support team kept giving me generic assurances that they had raised the issue but provided no real solutions. Overall, this company's customer support is among the worst I have ever encountered, and I would caution anyone against doing business with them.

Review Source

Dinesh K.  
Digital Marketing Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Improve Your online store reputation & functionality with secured online Payment of Razorpay"

March 25, 2023

5.0

Pros

The Razorpay payment gateway installation is quite simple and easy, especially if you're using Shopify or Wocommerce. Moreover, Razorpay provides quicker settlements of payments, ensuring that you receive your funds quickly. Direct deposits of funds are made into the business's bank account without any delay

Cons

As Razorpay is designed according to the need of Indian businesses operating in India. Expanding your online store reach outside India is a little bit difficult with Razorpay as it still lacks the feature of handling international payments.

Review Source

Abhi B.  
Director  
Computer & Network Security  
Used the software for: 1-2 years

### "Worst Payment Gateway"

June 28, 2019

1.0

Pathetic for eCommerce startups. Please stay away, as they don't refund the money, even on transaction reversal.

Pros

The integrations are pretty good. Also, the user interface is nice. They also have developed a very sophisticated system for merchant payouts.

Cons

Extremely rude customer support and unethical company. Do not use their payment integration services, as they don't offer refund of transaction fees on reversal. Stay away from this scam. I repeat, stay away.

Reason for choosing Razorpay

I'm moving away from Razorpay

Review Source

VR

Verified Reviewer  
System Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Razorpay Razor fast"

July 11, 2021

5.0

It's a good app to use and to withdraw money and send money,pay bills

Pros

Easy to use, various payments options,reliable, refunds can be added to Amazon pay directly,nice and easy to use

Cons

It's not been used in many apps but should have good reach as there are many good uses for it.only the least

Review Source

SM

Shaik M.  
Manager - IT  
E-Learning  
Used the software for: 2+ years

### "Relatable payment gateway service provider"

June 29, 2022

4.0

We solve all online payment related issues by Razore pay

Pros

Quick to integrate into website and CRM software

Cons

Charges are high and customer support is poor

Review Source

AD

Anne D.  
P  
Airlines/Aviation  
Used the software for: 6-12 months

### "Their customer service stinks."

July 1, 2019

1.0

Think twice a company with bad customer service is always a problem to deal with

Pros

Its easy to use and user friendly.. and thats all it is

Cons

I've had customers swipe their cards for a large amount and its been over 5 banking days + 2 days on the weekend ..where we haven't received the money, There isn't a number to call and the emails and online chats we are supposed to get a reply in 8 hours it's been 3 days since i filed the complaint with no reply and this morning I get this message with no mention of when they will settle the payment or reverse the transaction to the customer. The reply from customer service. Hope you are doing well today. :) This is a follow-up with reference to the request raised earlier. We just wanted to check if you had a chance to review our previous email. Please feel free to write back to us should you require further clarifications on this, we’d be glad to help you out. CSR

Review Source

ND

Navin D.  
Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "The worst customer service in the history of customer service "

November 24, 2020

1.0

After using them for 1 year, they suddenly block the service on my live site stating that the partner banks have rejected the company. The same day the send a mail saying everything is fine and approved. Then for one week daily I would get contradictory mails, one saying approved one saying blocked. Post which I got a call saying approved, and again followed by a mail saying blocked. Then they finally decide that it is blocked after 2 weeks and say they will only settle my money after 120 days. Even if there was any reason for rejection, they should have done it right in the start, and not after 1 year of usage and after more than a lakh was collected. They should be sued.

Pros

Nothing in hindsight. They had international payments.

Cons

The customer service is pathetic to say the least. They play around with the company's money and don't communicate for weeks.

Review Source

RV

Rachna V.  
Director  
Education Management  
Used the software for: 2+ years

### "Razorpay is only good for domestic payments"

October 17, 2022

4.0

Pros

Best things to use razorpay is refund process, customer will get refund in very quick time as compare to other payment gateway, also i personally likes its dashbaord.

Cons

There are certain things that razorpay need to fix: 1- The need to enable wallet payment for everyone, they have restrictions for wallet payment for new customer. 2- Sometimes they took 15+ days to resolve small issue, customer support slow.

Review Source

Nibhatish T.  
Product Owner  
Computer Software  
Used the software for: 2+ years

### "Stripe equivalent in India"

October 3, 2018

5.0

Overall experience with Razorpay has been good. It's breeze to integrate Razorpay in the software product.

Pros

Onboarding process for Razorpay is quite smooth. Their documentation and integration kits are very developer friendly. The payment process is good and also "Capture" event for any payment provides another check before actually getting money in our account.

Cons

Their payment gateway TDR rates are slightly higher than other payment gateway providers.

Review Source

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