--- title: "Razorpay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Razorpay the right Payment Processing solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/179263/Razorpay/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Razorpay 3.7 (121) [View alternatives](https://www.capterra.com/p/179263/Razorpay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Razorpay Ease of use 3.8 Customer Service 3.1 ## Pros and Cons in Reviews GK Gokul K MarketingAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “Payment links and recurring payment options are useful for business operations, and the reporting section helps manage transaction tracking and reconciliation efficiently.“ June 29, 2026 Aastha D Founder’s Office GeneralistMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Competitors had lower percentage rates but quietly charged fixed annual maintenance fees that ate into our profit margin.“ August 21, 2026 GK Gokul K MarketingAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform offers a smooth payment collection experience across UPI, cards, and other payment methods.“ June 29, 2026 Naman B CFOEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Some information I needed to diagnose issues was not visible in the interface at all.“ August 22, 2026 Aastha D Founder’s Office GeneralistMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Razorpay’s transparent pricing and conversion-boosting checkout flow have been a net positive for our brand.“ August 21, 2026 MI Mohamed I DesignerDesign, Self-employedUsed the software for: Less than 6 months. “You can't even update basic personal info, like your business picture, contact number, or WhatsApp details.“ January 7, 2026 Hanshika G HR ManagerTranslation and Localization, 11 - 50 employeesUsed the software for: 6-12 months. “Razorpay support has been reliable through two major sale seasons now, which is the real test for any payment gateway support team.“ August 31, 2026 DY Dr Hari Kishan Kumar Y Medical DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Have raised more than 12 complaint tickets for POS not working since 4 months and its useless staff and grievance cell and the nodal escalation team kept replying it would be attended with priority.“ April 24, 2025 ## Showing most helpful reviews Showing 1-25 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rajkishore M. Founder & CEO Logistics and Supply Chain Used the software for: 2+ years ### "Best Payment Gateway For SMEs" August 4, 2022 5.0 My overall experience is good. My all payments are instant. It automatically authorise the transaction and inform you over notification channels. But as per my previous experience support system needs more improvement. For a issue I started live chat but at last the agent raised a ticket and said that relevant team will respond to the issue where the issue was not such big. Later the support agent who replied to ticket couldn't resolve my issue. They have little bugs which they are not able to solve after a long time of business. With a huge payment methods and easy to use gateway Razorpay is the best. Pros This payment gateway provides registration to all types of businesses. Whether you have a business or not, you can register as individual to accept payments for your services, books, sessions and many more. After KYC update you can receive all your payments on your bank account. It has free plan where it charges 2% fee of payments received through this payment gateway. With Razorpay you can create payment link, pages easily and can share them with your users. You can customise the payment methods you want to provide to your customers. You can also create invoices here through which you can receive payment directly through these invoices from your customers. It has all-in-one dashboard where you can manage all the links, pages, customers, transactions, reports, members and many more. On every transaction you can customise the notification as email and sms. This is the best for small businesses to grow more. With Razorpay you can provide various payment methods like UPI, Debit or credit card, Net banking, Pay Later, etc to your users. Payments are instant and secure with Razorpay. Setup and website integration is super easy and instant also. Support system is good. You can chat with live agents to solve your issues. Cons When it comes to 2% charges, I think this is little bit high for a small business. Apart from that if you need to get money settled to your bank account instantly then you have to pay little more extra charges which is nill in Paytm case. Switched from [Pi.](https://www.capterra.com/p/234747/Paytm/) With Paytm you can't use gateway without website. With Paytm business app you can't create payment pages to provide multiple payment methods to users. When you will send Paytm payment link to user it will ask the user to login with Paytm first to pay which is a big issue. Review Source PSA P S A. Operations and project management intern Automotive Used the software for: 6-12 months ### "BEST QUICK PAYMENTS SERVICE" February 21, 2025 5.0 For quick UPI Payments, really one of the best out there Pros I like the Quick Payment and the Clean Dark look of it Cons Nothing, everything seems fine to me . This is perfect Switched from [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) The ui of razor pay was much better and the payment was really quick also very easy to set up Review Source DHKKY Dr Hari Kishan Kumar Y. Medical Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Incompetent staff" April 24, 2025 1.0 Have raised more than 12 complaint tickets for POS not working since 4 months and its useless staff and grievance cell and the nodal escalation team kept replying it would be attended with priority. Multiple emails were sent and even the email which stated that within one week if no transaction occurs it would be deactivated was sent to them. After wasting all our time, they send a email stating since the pos transaction has not ocurred for more than 3 months its TID is deactivated and cannot be reactivated. Pros Sorry should not have a single star, its a useless company wasting its customers time, with incompetent employees unable to attend any concerns. Cons Having incompetent staff and wasting time of its customers since more than 4 months with multiple complaint tickets leading to financial losses and not attending a single one till date. Review Source VR Verified Reviewer Web Developer Information Technology and Services Used the software for: Less than 6 months ### "Razorpay: multiple payment options with user friendly interface" February 16, 2025 5.0 Overall experience with razorpay was good because it supports international payments also Pros It supports wide range of payment methods such as credit/debit card, net banking etc Cons Transaction fee of razorpay might be higher other then some alternative Switched from [PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/) It supports international payments, for making my business globally Review Source Prabhakar U. CMO Marketing and Advertising Used the software for: 1-2 years ### "Best online payment solution for businesses/startups" February 28, 2022 5.0 Pros The best thing about Razorpay is it allows many useful features and the commission fee is very low. Cons Razorpay should also offer to create a solution to create a simple e-commerce store like Instamojo. Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/) The transaction fee is very high in Instamojo. Review Source Priyansh K. Manager Animation Used the software for: Less than 6 months ### "Razorpay is the only Indian alternative to Stripe" December 16, 2022 5.0 Overall, my experience with Razorpay has been mostly positive. The platform is easy to use and offers a wide range of payment options, including credit card, debit card, and various digital wallets. Pros \- One of the things I really appreciate about Razorpay is its user-friendly interface. - The dashboard is well-organized and allows you to easily track transactions and manage your account.- Additionally, the company offers excellent customer support, with knowledgeable and helpful staff available to assist with any issues or questions you may have.-Another thing I like about it is its security measures. The platform uses advanced technology to ensure that all transactions are secure and encrypted, which gives me peace of mind as a user. Cons \- Limited international presence: Razorpay is primarily focused on the Indian market, so it is not the best option for businesses with international customers or clients. They did not approve me the first time I applied.- Fees can add up, especially when we start having high volume transactions.- Integration challenges: depending on your business and the platform you use, integrating Razorpay may require some technical know-how or the assistance of a developer, we needed one for Wordpress.- Limited payment options: while Razorpay offers a range of payment options, it does not support certain types of payments or certain countries, AMEX particularly has issues. Alternatives considered [PayU](https://www.capterra.com/p/201075/PayU/) Switched from [2Checkout](https://www.capterra.com/p/79616/2Checkout/) Very hard to get approval for international payments. Review Source Siddharth G. Business Manager Computer Software Used the software for: 1-2 years ### "Razorpay is the future of payment gateway" July 31, 2020 5.0 recipe payment gateway help us a lot with collecting a payments from different lines events from even domestic and international clients will face in English show there is a life that option and the customer care executive clear our doubt in minutes. also the charges of this payment gateway are very lower compared to any other way payment gateways. Pros Razorpay is the most easiest and modern way to collect payments from clients and people because it includes each and every types of payment mode such as UPI , debit card, credit card, bank transfer, cheque transfer etc. We can create smart pages which looks very professional and really smart. Payment settled easily and in a hassle free manner. Also the integration is very easy to set up with our website and applications. Highly recommended. Cons Using it for years but didn't have any issues with this payment gateway but I will recommend to make the Android app more user-friendly. Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/) The payment gateway charges were very higher. Review Source MD Abu K. Administration Officer Education Management Used the software for: 1-2 years ### "Razorpay is the fastest & easiest payment gateway solution" May 16, 2022 5.0 Razorpay has been amazing payment support for our institution. Pros The software has got a clean & easy UI. Anyone can integrate Razor's payment solution without any prior knowledge. It accepts almost all the debit/ credit cards globally & charges a few as a fee. Cons It rejects many international cards & they should make the payment method more simple. It will be great if they improve their customer support. Alternatives considered [PayU](https://www.capterra.com/p/201075/PayU/) Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/)[PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[Cashfree](https://www.capterra.com/p/185696/Cashfree/) Easy & faster payment with comparative less fees. Review Source AJ Ankitha J. Administrative Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Smooth Payment Experience for Daily Business Operations" June 8, 2026 4.0 Pros It is a good payment solution for merchants as it supports multiple payment methods and enables smooth transactions. Creating payment links is simple, and the dashboard makes it easy to track settlements, refunds, and payment activity. The onboarding process was also fairly straightforward. Cons Some advanced features can take time to understand initially. Occasionally, settlement updates or support responses may take slightly longer during busy periods, but overall the platform works reliably for day-to-day operations. Review Source JH Joseph H. Strategy and Operations Manager Retail Used the software for: 2+ years ### "Flexible checkout for modern retail." May 29, 2025 5.0 Ultimately, Razorpay helped us simplify our payment processing and significantly boost our checkout conversion rates. It's given us the flexibility to accept payments across all our channels, which has truly enhanced customer satisfaction and streamlined our cash flow. Pros It has been a game-changer for us. I really like its seamless integration with our existing e-commerce and POS systems; it just makes digital payments effortless. Plus, the sheer range of payment options, from UPI to credit cards, perfectly caters to our diverse customer base. Cons The dashboard, while powerful, can be a bit overwhelming when you first start using it. And honestly, support response times could definitely improve during peak traffic periods that's when you need them most. Review Source DK Deepanshu K. Reporting Manager Consumer Services Used the software for: 2+ years ### "Razorpay Review" December 21, 2024 5.0 Easy to download settlements report. Customer support helpline is very flexible Pros East to create payment links and send it via mobile number & Email and option to check notify button. Easy to track Settlements and easy to monitor the day Current balance, Settlement due today, Previous and upcoming settlement. Cons There is nothing to dislike but sometimes it's difficult to track payments on real time basis. Review Source AA Abhishek A. CEO Farming Used the software for: 2+ years ### "Great Payment Gateway Solution for Online Business" November 11, 2022 5.0 I have been using Razorpay for my Horticulture business since 2017 to accept online payments from my clients and since then I have never faced any problem. All my clients have made payments without complaining about my payment gateway. I receive all notifications and alerts and have never missed any notification ever. Pros The best part about Razorpay is they do not have many compliances to approve the account. I provided all my company documents and they approved my account within 3 days. And since then I have been using my account without any problem. Cons The only thing I do not like about Razorpay is the invoicing system. It has some basic invoicing templates and do not have a professional invoice format. Also I do not have any option to create any invoice format of my own. Review Source CS Connor S. Chef de Cuisine Restaurants Used the software for: Less than 6 months ### "Great checkout experience" December 14, 2024 5.0 Overall it was very pleasant and straightforward Pros So easy to use, really enjoyed checking out online! Cons Nothing that I would change from my experience Review Source PG Poonam G. Owner Apparel & Fashion Used the software for: 2+ years ### "Razorpay is not attending my complaints" July 10, 2024 1.0 I am really disappointed and feel cheated. Pros This is a serious complaint against Razorpay. Cons RazorPay has not attended to my complaints. In the last 3 months, have raised 8 requests for change of my billing plan, have called multiple times but my plan has not been changed so far. Request No \[sensitive content hidden\]. Review Source Ram V. Senior Account Executive Telecommunications Used the software for: 1-2 years ### "Great software for payroll management needs!" October 4, 2022 5.0 Razorpay helps us with streamlining our payment processes. We haven't had any delays in processing or creating reimbursement requests with Razorpay so far Pros Claiming reimbursements & creating automated tax statements are extremely useful for creating a seamless user journey for all our employees. The software is also really user-friendly & greatly customisable as well. Cons The UI is cluttered in such a way that it's difficult to navigate in between different modules easily. (From Tax deductions to reimbursement or Payslips for example) There are also minor bugs but nothing otherwise. Review Source AS Arpita S. Founder Alternative Medicine Used the software for: 2+ years ### "Razorpay is Highly Arogant, Zero Customer Support, No Escalation Mechanism" July 26, 2024 1.0 Highly unethical company with no integrity Pros The Unethical Practices overshadow the good features it has Cons 1\. No Customer Support - No direct Customer Care Number, Email or any other mechanism to contact them 2. Many times the Help & Support page keeps you move in a never ending loop. 3. No response from the customer support team even after multiple remindres 4. Tickets are raised and closed autometically, without giving an intimation of what has happened to the ticket. They simply say it's resolved 5. No Escalation Matrix. You keep writing to the nodal officer, nothing happens 6. I checked with other startups within my incubators and other forums, all are frustrated with their service 7. They make it easy to subscribe to services and almost impossible to stop the subscription Reason for choosing Razorpay Just lured by their ads Review Source Vivek M. chief nutrition and fitness coach Health, Wellness and Fitness Used the software for: 2+ years ### "Great product" May 11, 2024 4.0 Pros Ese of use, integration with my site, payment link generation Cons the number of days it takes for the money to hit your bank Review Source Krutika R. Recruitment Specialist Marketing and Advertising Used the software for: 1-2 years ### "Comprehensive-Easy Payroll management software " December 19, 2022 4.0 Pros Razorpay's customer service is top rate - responses are prompt and helpful. It is cloud-based software which makes processing payments quick and efficient, especially for time-sensitive transactions. This is why our company decided to use it in their digital payments system, as it allows for direct deposits that greatly reduce the hassle of managing paper checks. This switch has been an invaluable asset, freeing up precious time we can put towards providing services and supporting our customers. We never hesitate to recommend Razorpay to others and are delighted with the results we have achieved so far. Cons I can not find any cons. It is very simple tool and does the what we require to do. Review Source Deepak B. Director Information Technology and Services Used the software for: 2+ years ### "Very quick setup and discounted offers" April 26, 2022 4.0 Pros We get offers every time as credits, which we can redeem to get commission free payments, otherwise also whatever feature we think is already available in razorpay payment gateway portal. the portal is very simple and easy to use, it just took 10-15 minutes to understand and raise invoices and create payment pages. Cons some international cards are not usable, also some times the issue of low limit comes. rest all is fine. Alternatives considered [Pi.](https://www.capterra.com/p/234747/Paytm/)[Stripe Payments](https://www.capterra.com/p/123889/Stripe/) Review Source Matta S. Student Higher Education Used the software for: 6-12 months ### "Best for software for payments processing " January 26, 2023 5.0 The overall experience with Razorpay is fine ok but improveing some of the features like cashback or rewards and decreaseing charges it would be better Pros The experience with the Razorpay is easy payment processing and billing payments for the needs and it is very secure fast payment processing and easy to tarnsfer to any bank accounts Cons Razorpay it charges too when compared to other payment apps and it some times Daley payment processing and it takes commesions for every payments and delay response from the customers Review Source JY Jyoti Y. Nothing Entertainment Used the software for: I used a free trial ### "-0 (below minus zero)" October 25, 2024 1.0 Worst and untrustworthy , I have never seen this kind of payment gateway system whose has client in the name of fraud. Pros I have paid 4899 rupees to VLE Baazar Pvt Ltd via Razorpay Gateway on 3-10-2024 for Motorola Moto One refurbished but i didn't get my product and didn't get my refund back. There customer care service are responded 2-3 days and always said that your product will be delivered under 24 hrs . But it didn't happened. Now there customer care service are not responding. I have contacted to Razorpay, because payment was done by Razorpay gateway, but Razorpay said they can't help me to get my refund back bcz there have insufficient amount in merchant account. So never do payment online using Razorpay bcz they never help you if there will be any kind of fraud. And there client are fraud. I had raised support ticket many times but nothing happened. Please help me someone to get my hard earned money. I have already complaint to Consumer court Service also. Cons Nothing have to like, bcz there client are fraud cleint and they don't care about Review Source BA Bismil A. Director Online Media Used the software for: 2+ years ### "Razorpay is always my first choice" August 4, 2022 5.0 Overall razorpay is good if you are accepting payment within India Pros Razorpay is very good payment gateway as best part of razorpay is that it does not have any monthly or yearly fees, it is like pay as you go. It will deduct amount around 2.6% from transaction. Also I personally like Razorpay support they are very supportive and always solve my query within 24hrs. Cons Accepting international payment is bit difficult there are many formalities with razorpay and i think the asked around 50K INR domestic payment before allowing international payment. Alternatives considered [Stripe Payments](https://www.capterra.com/p/123889/Stripe/) Review Source Ganesh B. SEO Media Production Used the software for: 6-12 months ### "Perfect for freelancers & small businesses" September 22, 2020 5.0 I have good experience with Razorpay, I really like their currency conversion rates for International transactions Pros Low transaction fee for both local and International transactions Good currency conversion rates Payment pages are good and easy to setup Cons Cannot have custom webhook for payment pages Coupon code feature not available on payment pages to give exclusive discounts to selected customers Review Source SK Siddhan K. Director Education Management Used the software for: 2+ years ### "Very good payment gateway" April 7, 2022 5.0 Pros Just awesome payment gateway. very user friendly when I was a manager in CMC LTD then also i refer this razor pay gateway to that company and now also i am using this company. And helped many others to go with it Cons nothing to say just a very good payment gateway Review Source Vaibhav G. Clinic Manager Hospital & Health Care Used the software for: 6-12 months ### "Best in the Payment Gateway business" July 22, 2022 4.0 Pros We integrated it with our website, it was seemless, Thanks to our account manager \[SENSITIVE CONTENT\] for all assistance. Cons Transaction charges are on higher side, sometime settlement takes very long time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.