--- title: "Razorpay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Razorpay the right Payment Processing solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/179263/Razorpay/reviews/" page_type: "reviews" language: "en" --- Razorpay 3.6 (116) [View alternatives](https://www.capterra.com/p/179263/Razorpay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Razorpay Ease of use 3.8 Customer Service 3.1 ## Pros and Cons in Reviews GK Gokul K MarketingAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “Payment links and recurring payment options are useful for business operations, and the reporting section helps manage transaction tracking and reconciliation efficiently.“ June 29, 2026 MI Mohamed I DesignerDesign, Self-employedUsed the software for: Less than 6 months. “You can't even update basic personal info, like your business picture, contact number, or WhatsApp details.“ January 7, 2026 GK Gokul K MarketingAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform offers a smooth payment collection experience across UPI, cards, and other payment methods.“ June 29, 2026 DY Dr Hari Kishan Kumar Y Medical DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Have raised more than 12 complaint tickets for POS not working since 4 months and its useless staff and grievance cell and the nodal escalation team kept replying it would be attended with priority.“ April 24, 2025 JH Joseph H Strategy and Operations ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “It's given us the flexibility to accept payments across all our channels, which has truly enhanced customer satisfaction and streamlined our cash flow.“ May 29, 2025 MI Mohamed I DesignerDesign, Self-employedUsed the software for: Less than 6 months. “Razorpay isn't just the worst payment gateway; it's the worst online service period.“ January 7, 2026 SV Shailendra V Project leadConsumer Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It is a good payment solution for merchants as it facilitates various payment methods and enables smooth txns.“ January 18, 2025 MI Mohamed I DesignerDesign, Self-employedUsed the software for: Less than 6 months. “I deleted my account after this total disregard.“ January 7, 2026 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rajkishore M. Founder & CEO Logistics and Supply Chain Used the software for: 2+ years ### "Best Payment Gateway For SMEs" August 4, 2022 5.0 My overall experience is good. My all payments are instant. It automatically authorise the transaction and inform you over notification channels. But as per my previous experience support system needs more improvement. For a issue I started live chat but at last the agent raised a ticket and said that relevant team will respond to the issue where the issue was not such big. Later the support agent who replied to ticket couldn't resolve my issue. They have little bugs which they are not able to solve after a long time of business. With a huge payment methods and easy to use gateway Razorpay is the best. Pros This payment gateway provides registration to all types of businesses. Whether you have a business or not, you can register as individual to accept payments for your services, books, sessions and many more. After KYC update you can receive all your payments on your bank account. It has free plan where it charges 2% fee of payments received through this payment gateway. With Razorpay you can create payment link, pages easily and can share them with your users. You can customise the payment methods you want to provide to your customers. You can also create invoices here through which you can receive payment directly through these invoices from your customers. It has all-in-one dashboard where you can manage all the links, pages, customers, transactions, reports, members and many more. On every transaction you can customise the notification as email and sms. This is the best for small businesses to grow more. With Razorpay you can provide various payment methods like UPI, Debit or credit card, Net banking, Pay Later, etc to your users. Payments are instant and secure with Razorpay. Setup and website integration is super easy and instant also. Support system is good. You can chat with live agents to solve your issues. Cons When it comes to 2% charges, I think this is little bit high for a small business. Apart from that if you need to get money settled to your bank account instantly then you have to pay little more extra charges which is nill in Paytm case. Switched from [Pi.](https://www.capterra.com/p/234747/Paytm/) With Paytm you can't use gateway without website. With Paytm business app you can't create payment pages to provide multiple payment methods to users. When you will send Paytm payment link to user it will ask the user to login with Paytm first to pay which is a big issue. Review Source NRWW Nanita Rica Winniewski W. Customer care management specialist Market Research Used the software for: Less than 6 months ### "Collection of funds." March 6, 2025 4.0 Pros Razorpay is one the most easily payment platform and allow collecting funds on behalf of you. Cons An account can be created in India easily. Switched from [Amazon Pay](https://www.capterra.com/p/247554/Amazon-Pay/) Amazon works effectively if you're an affiliate with Amazon. Review Source AK Akshay K. CEO Consumer Goods Used the software for: Less than 6 months ### "Poor support" May 15, 2025 1.0 Pros Poor Support and slow process.Please call me if you can support after reading this review Cons Poor Support system.Waiting since last 48 hrs for there team to reach me despite dropping many mails and filling magic checkyform but no response Review Source Prabhakar U. CMO Marketing and Advertising Used the software for: 1-2 years ### "Best online payment solution for businesses/startups" February 28, 2022 5.0 Pros The best thing about Razorpay is it allows many useful features and the commission fee is very low. Cons Razorpay should also offer to create a solution to create a simple e-commerce store like Instamojo. Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/) The transaction fee is very high in Instamojo. Review Source Priyansh K. Manager Animation Used the software for: Less than 6 months ### "Razorpay is the only Indian alternative to Stripe" December 16, 2022 5.0 Overall, my experience with Razorpay has been mostly positive. The platform is easy to use and offers a wide range of payment options, including credit card, debit card, and various digital wallets. Pros \- One of the things I really appreciate about Razorpay is its user-friendly interface. - The dashboard is well-organized and allows you to easily track transactions and manage your account.- Additionally, the company offers excellent customer support, with knowledgeable and helpful staff available to assist with any issues or questions you may have.-Another thing I like about it is its security measures. The platform uses advanced technology to ensure that all transactions are secure and encrypted, which gives me peace of mind as a user. Cons \- Limited international presence: Razorpay is primarily focused on the Indian market, so it is not the best option for businesses with international customers or clients. They did not approve me the first time I applied.- Fees can add up, especially when we start having high volume transactions.- Integration challenges: depending on your business and the platform you use, integrating Razorpay may require some technical know-how or the assistance of a developer, we needed one for Wordpress.- Limited payment options: while Razorpay offers a range of payment options, it does not support certain types of payments or certain countries, AMEX particularly has issues. Alternatives considered [PayU](https://www.capterra.com/p/201075/PayU/) Switched from [2Checkout](https://www.capterra.com/p/79616/2Checkout/) Very hard to get approval for international payments. Review Source AB Akash B. Owner Accounting Used the software for: 6-12 months ### "Razor Pay The Best Payment Gateway for Small and Mid Size Business " January 3, 2022 5.0 Really Great experience, satisfied fully with their service. I suggest Razor pay as best payment solution for small and midsize firms. Pros Accepting payments through all online modes including foreign Currency and Provide Well drafted reports and email notifications to clients. payment reminders for timely collection in case of credit sales. Cons Pricing in case of UPI and Rupay Cards are higher against compared to other payment gateproviders like Paytm, Paykun, CC Avenue. Alternatives considered [Pi.](https://www.capterra.com/p/234747/Paytm/)[Cashfree](https://www.capterra.com/p/185696/Cashfree/) Reason for choosing Razorpay Cahfree Doesn't supports Credit Cards, Paytm Requires GST Number to avail Paytm Business solution which is not required in case of service industry, CCavenue having annual maintenance fees which is not payable in case of razorpay account. Review Source Siddharth G. Business Manager Computer Software Used the software for: 1-2 years ### "Razorpay is the future of payment gateway" July 31, 2020 5.0 recipe payment gateway help us a lot with collecting a payments from different lines events from even domestic and international clients will face in English show there is a life that option and the customer care executive clear our doubt in minutes. also the charges of this payment gateway are very lower compared to any other way payment gateways. Pros Razorpay is the most easiest and modern way to collect payments from clients and people because it includes each and every types of payment mode such as UPI , debit card, credit card, bank transfer, cheque transfer etc. We can create smart pages which looks very professional and really smart. Payment settled easily and in a hassle free manner. Also the integration is very easy to set up with our website and applications. Highly recommended. Cons Using it for years but didn't have any issues with this payment gateway but I will recommend to make the Android app more user-friendly. Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/) The payment gateway charges were very higher. Review Source SG Sanjay G. Business Head Education Management Used the software for: 2+ years ### "Feedback for Razorpay products and Services" December 5, 2023 5.0 My overall experience with Razorpay has been good. And this Good was converted into Great by a gentleman named \[sensitive content hidden\] , an employee of Razorpay. who went out of the call of his duty to understand my issues and helped me out. Razorpay is a great organization and the employees like \[sensitive content hidden\] are the assets to this great organization. My best wishes to \[sensitive content hidden\] and Razorpay. ! Pros Easy to use interface Multiple methods of payment International Payment options Cons Approaching customer support of Razorpay. Alternatives considered [Instamojo](https://www.capterra.com/p/182477/Instamojo/) Reason for choosing Razorpay Because of International payment options. International payment is a key requirement in my business and Razorpay was meeting my requirements completely. Review Source MD Abu K. Administration Officer Education Management Used the software for: 1-2 years ### "Razorpay is the fastest & easiest payment gateway solution" May 16, 2022 5.0 Razorpay has been amazing payment support for our institution. Pros The software has got a clean & easy UI. Anyone can integrate Razor's payment solution without any prior knowledge. It accepts almost all the debit/ credit cards globally & charges a few as a fee. Cons It rejects many international cards & they should make the payment method more simple. It will be great if they improve their customer support. Alternatives considered [PayU](https://www.capterra.com/p/201075/PayU/) Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/)[PayPal](https://www.capterra.com/p/207944/PayPal/)[Cashfree](https://www.capterra.com/p/185696/Cashfree/) Easy & faster payment with comparative less fees. Review Source SJ Subham J. Director Consumer Services Used the software for: 1-2 years ### "Good but expensive software" January 13, 2023 4.0 Overall experience was good, could have been better if customer support was available. Pros Product is easy to use. Razorpay has probably the highest number of integrations available for any payment gateway. Easy to deploy Cons Customer support is very bad to non existent. There are multiple search issues when connected to API. Alternatives considered [Cashfree](https://www.capterra.com/p/185696/Cashfree/) Reason for choosing Razorpay Cashfree was not available as an integration on QDC Software. We later switched to Paytm Payments Gateway due to lower costs. Review Source DK Deepanshu K. Reporting Manager Consumer Services Used the software for: 2+ years ### "Razorpay Review" December 21, 2024 5.0 Easy to download settlements report. Customer support helpline is very flexible Pros East to create payment links and send it via mobile number & Email and option to check notify button. Easy to track Settlements and easy to monitor the day Current balance, Settlement due today, Previous and upcoming settlement. Cons There is nothing to dislike but sometimes it's difficult to track payments on real time basis. Review Source JY Jyoti Y. Nothing Entertainment Used the software for: I used a free trial ### "-0 (below minus zero)" October 25, 2024 1.0 Worst and untrustworthy , I have never seen this kind of payment gateway system whose has client in the name of fraud. Pros I have paid 4899 rupees to VLE Baazar Pvt Ltd via Razorpay Gateway on 3-10-2024 for Motorola Moto One refurbished but i didn't get my product and didn't get my refund back. There customer care service are responded 2-3 days and always said that your product will be delivered under 24 hrs . But it didn't happened. Now there customer care service are not responding. I have contacted to Razorpay, because payment was done by Razorpay gateway, but Razorpay said they can't help me to get my refund back bcz there have insufficient amount in merchant account. So never do payment online using Razorpay bcz they never help you if there will be any kind of fraud. And there client are fraud. I had raised support ticket many times but nothing happened. Please help me someone to get my hard earned money. I have already complaint to Consumer court Service also. Cons Nothing have to like, bcz there client are fraud cleint and they don't care about Review Source VS Vikas S. CEO Founder Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Third Class Services" September 15, 2024 1.0 very bad they charges too much for every transaction. Pros Nothing to like the most there service is ridiculous. Cons They cheated in the name of pricing plan they offering you can get up to 75000 free payment after this plan but still they are charging.One reach to support they response in 2 weeks and saying this not applicable on business card but all our customer using personal cards. Very bad service they cheated small business. Review Source MJ Mathew J. Digital Marketing Specailist Newspapers Used the software for: 2+ years ### "Trusted payment processor " April 13, 2023 5.0 Satisfactory Pros Some of the things that come to my mind are: ease of use, adaptability, trust. Cons Customer support and resolution time could be improved by a lot. Review Source VR Verified Reviewer CGO Hospitality Used the software for: 1-2 years ### "very poor service" January 17, 2024 1.0 overall experience is not good as they do not ease the task and have high failure rate. Pros RazorPay Web App had good speed and quick response Cons RazorPay gives low success rate and offer poor support Review Source Vivek M. chief nutrition and fitness coach Health, Wellness and Fitness Used the software for: 2+ years ### "Great product" May 11, 2024 4.0 Pros Ese of use, integration with my site, payment link generation Cons the number of days it takes for the money to hit your bank Review Source Krutika R. Recruitment Specialist Marketing and Advertising Used the software for: 1-2 years ### "Comprehensive-Easy Payroll management software " December 19, 2022 4.0 Pros Razorpay's customer service is top rate - responses are prompt and helpful. It is cloud-based software which makes processing payments quick and efficient, especially for time-sensitive transactions. This is why our company decided to use it in their digital payments system, as it allows for direct deposits that greatly reduce the hassle of managing paper checks. This switch has been an invaluable asset, freeing up precious time we can put towards providing services and supporting our customers. We never hesitate to recommend Razorpay to others and are delighted with the results we have achieved so far. Cons I can not find any cons. It is very simple tool and does the what we require to do. Review Source Deepak B. Director Information Technology and Services Used the software for: 2+ years ### "Very quick setup and discounted offers" April 26, 2022 4.0 Pros We get offers every time as credits, which we can redeem to get commission free payments, otherwise also whatever feature we think is already available in razorpay payment gateway portal. the portal is very simple and easy to use, it just took 10-15 minutes to understand and raise invoices and create payment pages. Cons some international cards are not usable, also some times the issue of low limit comes. rest all is fine. Alternatives considered [Pi.](https://www.capterra.com/p/234747/Paytm/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Review Source Matta S. Student Higher Education Used the software for: 6-12 months ### "Best for software for payments processing " January 26, 2023 5.0 The overall experience with Razorpay is fine ok but improveing some of the features like cashback or rewards and decreaseing charges it would be better Pros The experience with the Razorpay is easy payment processing and billing payments for the needs and it is very secure fast payment processing and easy to tarnsfer to any bank accounts Cons Razorpay it charges too when compared to other payment apps and it some times Daley payment processing and it takes commesions for every payments and delay response from the customers Review Source RT Rakesh T. Assistant Professor E-Learning Used the software for: 2+ years ### "The perfect payment gateway for everyone" July 31, 2021 5.0 It has been an amazing experience with Razorpay payment gateway. Works better than expected and much more in their solution than other payment gateways and works the best for business, Pros Pros of Razorpay: - Easy to setup - Deployment is one click. No technical or coding language is required. - Multiple payment methods can be accepted. - International payments can also be accepted. - Subscription options are also available while accepting payments. - Pricing is lower than other payment gateways. Cons Cons of Razorpay: Certain integrations only include the option to accept payments only using cards, not any other payment methods. Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: 2+ years ### "Razorpay the best payment gateway platform for flutter developers." October 24, 2022 5.0 The best payment gateway service we have used so far. Pros The ease use, integration support with flutter and the amount of payment methods. Cons The documentation sometimes feel a bit incomplete. Reason for choosing Razorpay Features, Value for money, customer support, payment turnaround time, etc. Review Source SP Shahu P. Strategy Head Food & Beverages Used the software for: 2+ years ### "Arrogant Team Poor service just because they feel people don't have other options. " February 15, 2023 1.0 Overall experience was good previously but as the company grows they are not able to control things and get arrogant with time. Customers paying using QR codes, second time it is getting refunded to customer after giving success message. Very Poor service. Pros Easy to sign in. Also easy to set up. Signing in process is very smooth. Cons Customer service and technical assistance. Review Source Vaibhav G. Clinic Manager Hospital & Health Care Used the software for: 6-12 months ### "Best in the Payment Gateway business" July 22, 2022 4.0 Pros We integrated it with our website, it was seemless, Thanks to our account manager \[SENSITIVE CONTENT\] for all assistance. Cons Transaction charges are on higher side, sometime settlement takes very long time. Review Source VR Verified Reviewer Strategy & Operations Manager Internet Used the software for: 1-2 years ### "Best payment options for the Indian market" April 11, 2022 5.0 Pros Very easy to setup with your ecommece. Payments success rate is also high and offers most payment types (netbanking, cards, UPI etc.) Backend analytics provided by the software is also quite comprehensive. Cons Would love to see more banks added to the netbanking option Alternatives considered [Instamojo](https://www.capterra.com/p/182477/Instamojo/) Review Source Sumeet M. Founder Media Production Used the software for: 6-12 months ### "Good but comparatively high transaction cost." May 3, 2019 4.0 It's nearly impossible for us to collect the International Payments through any other payment gateway except Paypal and its charges are exorbitant. Pros We've tried and tested many payment gateways but in terms of features and on-boarding time, Razorpay beats all. And, the Payment Pages and Subscription product is really good. Cons We wish if they work on the transaction rates and providing 24x7 support. Plus there's a very high failure rate for Internation transactions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.