# Razorpay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Razorpay the right Payment Processing solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179263/Razorpay/reviews --- Razorpay 3.6 (112) [View alternatives](https://www.capterra.com/p/179263/Razorpay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Razorpay Ease of use 3.8 Customer Service 3.1 ## Pros and Cons in Reviews Flexible payment collection tools 89% positive reviews out of 45 Most reviewers indicate payment processing supports many methods, seamless integration, and efficient transaction management for businesses. Joseph J Strategy and Operations Manager, 51 - 200 employees. "It's given us the flexibility to accept payments across all our channels, which has truly enhanced customer satisfaction and streamlined our cash flow." Unresponsive support experience 68% negative reviews out of 50 Most users report customer support is slow, unhelpful, and difficult to reach, causing unresolved issues. Virender S Website admin, 1 employee. "I have had an extremely disappointing experience with this company's customer support team. Despite contacting them multiple times about an urgent issue, each new agent I spoke with seemed to have no knowledge of the previous conversations and described the problem as if it were brand new." Simple setup and navigation 91% positive reviews out of 23 Most users comment ease of use enables quick setup, clear navigation, and smooth onboarding for all backgrounds. ## Showing most helpful reviews Showing 1-25 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rajkishore M. Founder & CEO Logistics and Supply Chain Used the software for: 2+ years ### "Best Payment Gateway For SMEs" August 4, 2022 5.0 My overall experience is good. My all payments are instant. It automatically authorise the transaction and inform you over notification channels. But as per my previous experience support system needs more improvement. For a issue I started live chat but at last the agent raised a ticket and said that relevant team will respond to the issue where the issue was not such big. Later the support agent who replied to ticket couldn't resolve my issue. They have little bugs which they are not able to solve after a long time of business. With a huge payment methods and easy to use gateway Razorpay is the best. Pros This payment gateway provides registration to all types of businesses. Whether you have a business or not, you can register as individual to accept payments for your services, books, sessions and many more. After KYC update you can receive all your payments on your bank account. It has free plan where it charges 2% fee of payments received through this payment gateway. With Razorpay you can create payment link, pages easily and can share them with your users. You can customise the payment methods you want to provide to your customers. You can also create invoices here through which you can receive payment directly through these invoices from your customers. It has all-in-one dashboard where you can manage all the links, pages, customers, transactions, reports, members and many more. On every transaction you can customise the notification as email and sms. This is the best for small businesses to grow more. With Razorpay you can provide various payment methods like UPI, Debit or credit card, Net banking, Pay Later, etc to your users. Payments are instant and secure with Razorpay. Setup and website integration is super easy and instant also. Support system is good. You can chat with live agents to solve your issues. Cons When it comes to 2% charges, I think this is little bit high for a small business. Apart from that if you need to get money settled to your bank account instantly then you have to pay little more extra charges which is nill in Paytm case. Switched from [Pi.](https://www.capterra.com/p/234747/Paytm/) With Paytm you can't use gateway without website. With Paytm business app you can't create payment pages to provide multiple payment methods to users. When you will send Paytm payment link to user it will ask the user to login with Paytm first to pay which is a big issue. Review Source NRWW Nanita Rica Winniewski W. Customer care management specialist Market Research Used the software for: Less than 6 months ### "Collection of funds." March 6, 2025 4.0 Pros Razorpay is one the most easily payment platform and allow collecting funds on behalf of you. Cons An account can be created in India easily. Switched from [Amazon Pay](https://www.capterra.com/p/247554/Amazon-Pay/) Amazon works effectively if you're an affiliate with Amazon. Review Source PR PRAKASH R. Manager Market Research Used the software for: 6-12 months ### "Hold Payments for No Reason" December 1, 2024 1.0 It's a waste of time. They hold clients' payments and ask for unnecessary documents. Pros Nothing. I have everything on a serious note. Cons Hold payments without reason. Then, they waste time on emails and calls, and send their agent to verify their home address without information. Review Source Prabhakar U. CMO Marketing and Advertising Used the software for: 1-2 years ### "Best online payment solution for businesses/startups" February 28, 2022 5.0 Pros The best thing about Razorpay is it allows many useful features and the commission fee is very low. Cons Razorpay should also offer to create a solution to create a simple e-commerce store like Instamojo. Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/) The transaction fee is very high in Instamojo. Review Source Priyansh K. Manager Animation Used the software for: Less than 6 months ### "Razorpay is the only Indian alternative to Stripe" December 16, 2022 5.0 Overall, my experience with Razorpay has been mostly positive. The platform is easy to use and offers a wide range of payment options, including credit card, debit card, and various digital wallets. Pros \- One of the things I really appreciate about Razorpay is its user-friendly interface. - The dashboard is well-organized and allows you to easily track transactions and manage your account.- Additionally, the company offers excellent customer support, with knowledgeable and helpful staff available to assist with any issues or questions you may have.-Another thing I like about it is its security measures. The platform uses advanced technology to ensure that all transactions are secure and encrypted, which gives me peace of mind as a user. Cons \- Limited international presence: Razorpay is primarily focused on the Indian market, so it is not the best option for businesses with international customers or clients. They did not approve me the first time I applied.- Fees can add up, especially when we start having high volume transactions.- Integration challenges: depending on your business and the platform you use, integrating Razorpay may require some technical know-how or the assistance of a developer, we needed one for Wordpress.- Limited payment options: while Razorpay offers a range of payment options, it does not support certain types of payments or certain countries, AMEX particularly has issues. Alternatives considered [PayU](https://www.capterra.com/p/201075/PayU/) Switched from [2Checkout](https://www.capterra.com/p/79616/2Checkout/) Very hard to get approval for international payments. Review Source AB Akash B. Owner Accounting Used the software for: 6-12 months ### "Razor Pay The Best Payment Gateway for Small and Mid Size Business " January 3, 2022 5.0 Really Great experience, satisfied fully with their service. I suggest Razor pay as best payment solution for small and midsize firms. Pros Accepting payments through all online modes including foreign Currency and Provide Well drafted reports and email notifications to clients. payment reminders for timely collection in case of credit sales. Cons Pricing in case of UPI and Rupay Cards are higher against compared to other payment gateproviders like Paytm, Paykun, CC Avenue. Alternatives considered [Pi.](https://www.capterra.com/p/234747/Paytm/)[Cashfree](https://www.capterra.com/p/185696/Cashfree/) Reason for choosing Razorpay Cahfree Doesn't supports Credit Cards, Paytm Requires GST Number to avail Paytm Business solution which is not required in case of service industry, CCavenue having annual maintenance fees which is not payable in case of razorpay account. Review Source Siddharth G. Business Manager Computer Software Used the software for: 1-2 years ### "Razorpay is the future of payment gateway" July 31, 2020 5.0 recipe payment gateway help us a lot with collecting a payments from different lines events from even domestic and international clients will face in English show there is a life that option and the customer care executive clear our doubt in minutes. also the charges of this payment gateway are very lower compared to any other way payment gateways. Pros Razorpay is the most easiest and modern way to collect payments from clients and people because it includes each and every types of payment mode such as UPI , debit card, credit card, bank transfer, cheque transfer etc. We can create smart pages which looks very professional and really smart. Payment settled easily and in a hassle free manner. Also the integration is very easy to set up with our website and applications. Highly recommended. Cons Using it for years but didn't have any issues with this payment gateway but I will recommend to make the Android app more user-friendly. Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/) The payment gateway charges were very higher. Review Source SG Sanjay G. Business Head Education Management Used the software for: 2+ years ### "Feedback for Razorpay products and Services" December 5, 2023 5.0 My overall experience with Razorpay has been good. And this Good was converted into Great by a gentleman named \[sensitive content hidden\] , an employee of Razorpay. who went out of the call of his duty to understand my issues and helped me out. Razorpay is a great organization and the employees like \[sensitive content hidden\] are the assets to this great organization. My best wishes to \[sensitive content hidden\] and Razorpay. ! Pros Easy to use interface Multiple methods of payment International Payment options Cons Approaching customer support of Razorpay. Alternatives considered [Instamojo](https://www.capterra.com/p/182477/Instamojo/) Reason for choosing Razorpay Because of International payment options. International payment is a key requirement in my business and Razorpay was meeting my requirements completely. Review Source MD Abu K. Administration Officer Education Management Used the software for: 1-2 years ### "Razorpay is the fastest & easiest payment gateway solution" May 16, 2022 5.0 Razorpay has been amazing payment support for our institution. Pros The software has got a clean & easy UI. Anyone can integrate Razor's payment solution without any prior knowledge. It accepts almost all the debit/ credit cards globally & charges a few as a fee. Cons It rejects many international cards & they should make the payment method more simple. It will be great if they improve their customer support. Alternatives considered [PayU](https://www.capterra.com/p/201075/PayU/) Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/)[PayPal](https://www.capterra.com/p/207944/PayPal/)[Cashfree](https://www.capterra.com/p/185696/Cashfree/) Easy & faster payment with comparative less fees. Review Source SJ Subham J. Director Consumer Services Used the software for: 1-2 years ### "Good but expensive software" January 13, 2023 4.0 Overall experience was good, could have been better if customer support was available. Pros Product is easy to use. Razorpay has probably the highest number of integrations available for any payment gateway. Easy to deploy Cons Customer support is very bad to non existent. There are multiple search issues when connected to API. Alternatives considered [Cashfree](https://www.capterra.com/p/185696/Cashfree/) Reason for choosing Razorpay Cashfree was not available as an integration on QDC Software. We later switched to Paytm Payments Gateway due to lower costs. Review Source nG neha G. Director Retail Used the software for: Less than 6 months ### "Poor Support" November 15, 2024 1.0 Pros Quite unhappy with Razorpay service as a whole - I don't see any pros Cons Poor support - non responsive. We ordered the system in July, haven't received it nor any update Review Source CS Connor S. Chef de Cuisine Restaurants Used the software for: Less than 6 months ### "Great checkout experience" December 14, 2024 5.0 Overall it was very pleasant and straightforward Pros So easy to use, really enjoyed checking out online! Cons Nothing that I would change from my experience Review Source AA Abhishek A. CEO Farming Used the software for: 2+ years ### "Great Payment Gateway Solution for Online Business" November 11, 2022 5.0 I have been using Razorpay for my Horticulture business since 2017 to accept online payments from my clients and since then I have never faced any problem. All my clients have made payments without complaining about my payment gateway. I receive all notifications and alerts and have never missed any notification ever. Pros The best part about Razorpay is they do not have many compliances to approve the account. I provided all my company documents and they approved my account within 3 days. And since then I have been using my account without any problem. Cons The only thing I do not like about Razorpay is the invoicing system. It has some basic invoicing templates and do not have a professional invoice format. Also I do not have any option to create any invoice format of my own. Review Source DK Daksh K. Freelancer Computer Software Used the software for: 1-2 years ### "Leading for a reason..." August 2, 2021 4.0 Initially, it was difficult coping up with the tedious registration process and post-registration, understanding the flexibility of operations became easier and business life became much easier Pros The best part is the ease of usage and the deep understanding that the organization brings in with their on-the toes CRM team! Cons The accessibility to registration and the facts that small scale/ non registered business tends to look like a potential threat to the organization in the future. Review Source Vivek M. chief nutrition and fitness coach Health, Wellness and Fitness Used the software for: 2+ years ### "Great product" May 11, 2024 4.0 Pros Ese of use, integration with my site, payment link generation Cons the number of days it takes for the money to hit your bank Review Source Krutika R. Recruitment Specialist Marketing and Advertising Used the software for: 1-2 years ### "Comprehensive-Easy Payroll management software " December 19, 2022 4.0 Pros Razorpay's customer service is top rate - responses are prompt and helpful. It is cloud-based software which makes processing payments quick and efficient, especially for time-sensitive transactions. This is why our company decided to use it in their digital payments system, as it allows for direct deposits that greatly reduce the hassle of managing paper checks. This switch has been an invaluable asset, freeing up precious time we can put towards providing services and supporting our customers. We never hesitate to recommend Razorpay to others and are delighted with the results we have achieved so far. Cons I can not find any cons. It is very simple tool and does the what we require to do. Review Source Deepak B. Director Information Technology and Services Used the software for: 2+ years ### "Very quick setup and discounted offers" April 26, 2022 4.0 Pros We get offers every time as credits, which we can redeem to get commission free payments, otherwise also whatever feature we think is already available in razorpay payment gateway portal. the portal is very simple and easy to use, it just took 10-15 minutes to understand and raise invoices and create payment pages. Cons some international cards are not usable, also some times the issue of low limit comes. rest all is fine. Alternatives considered [Pi.](https://www.capterra.com/p/234747/Paytm/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Review Source Matta S. Student Higher Education Used the software for: 6-12 months ### "Best for software for payments processing " January 26, 2023 5.0 The overall experience with Razorpay is fine ok but improveing some of the features like cashback or rewards and decreaseing charges it would be better Pros The experience with the Razorpay is easy payment processing and billing payments for the needs and it is very secure fast payment processing and easy to tarnsfer to any bank accounts Cons Razorpay it charges too when compared to other payment apps and it some times Daley payment processing and it takes commesions for every payments and delay response from the customers Review Source Abhi B. Director Computer & Network Security Used the software for: 1-2 years ### "Worst Payment Gateway" June 28, 2019 1.0 Pathetic for eCommerce startups. Please stay away, as they don't refund the money, even on transaction reversal. Pros The integrations are pretty good. Also, the user interface is nice. They also have developed a very sophisticated system for merchant payouts. Cons Extremely rude customer support and unethical company. Do not use their payment integration services, as they don't offer refund of transaction fees on reversal. Stay away from this scam. I repeat, stay away. Reason for choosing Razorpay I'm moving away from Razorpay Review Source VR Verified Reviewer System Engineer Information Technology and Services Used the software for: 1-2 years ### "Razorpay Razor fast" July 11, 2021 5.0 It's a good app to use and to withdraw money and send money,pay bills Pros Easy to use, various payments options,reliable, refunds can be added to Amazon pay directly,nice and easy to use Cons It's not been used in many apps but should have good reach as there are many good uses for it.only the least Review Source SM Shaik M. Manager - IT E-Learning Used the software for: 2+ years ### "Relatable payment gateway service provider" June 29, 2022 4.0 We solve all online payment related issues by Razore pay Pros Quick to integrate into website and CRM software Cons Charges are high and customer support is poor Review Source AD Anne D. P Airlines/Aviation Used the software for: 6-12 months ### "Their customer service stinks." July 1, 2019 1.0 Think twice a company with bad customer service is always a problem to deal with Pros Its easy to use and user friendly.. and thats all it is Cons I've had customers swipe their cards for a large amount and its been over 5 banking days + 2 days on the weekend ..where we haven't received the money, There isn't a number to call and the emails and online chats we are supposed to get a reply in 8 hours it's been 3 days since i filed the complaint with no reply and this morning I get this message with no mention of when they will settle the payment or reverse the transaction to the customer. The reply from customer service. Hope you are doing well today. :) This is a follow-up with reference to the request raised earlier. We just wanted to check if you had a chance to review our previous email. Please feel free to write back to us should you require further clarifications on this, we’d be glad to help you out. CSR Review Source ND Navin D. Director Marketing and Advertising Used the software for: 1-2 years ### "The worst customer service in the history of customer service " November 24, 2020 1.0 After using them for 1 year, they suddenly block the service on my live site stating that the partner banks have rejected the company. The same day the send a mail saying everything is fine and approved. Then for one week daily I would get contradictory mails, one saying approved one saying blocked. Post which I got a call saying approved, and again followed by a mail saying blocked. Then they finally decide that it is blocked after 2 weeks and say they will only settle my money after 120 days. Even if there was any reason for rejection, they should have done it right in the start, and not after 1 year of usage and after more than a lakh was collected. They should be sued. Pros Nothing in hindsight. They had international payments. Cons The customer service is pathetic to say the least. They play around with the company's money and don't communicate for weeks. Review Source RV Rachna V. Director Education Management Used the software for: 2+ years ### "Razorpay is only good for domestic payments" October 17, 2022 4.0 Pros Best things to use razorpay is refund process, customer will get refund in very quick time as compare to other payment gateway, also i personally likes its dashbaord. Cons There are certain things that razorpay need to fix: 1- The need to enable wallet payment for everyone, they have restrictions for wallet payment for new customer. 2- Sometimes they took 15+ days to resolve small issue, customer support slow. Review Source Nibhatish T. Product Owner Computer Software Used the software for: 2+ years ### "Stripe equivalent in India" October 3, 2018 5.0 Overall experience with Razorpay has been good. It's breeze to integrate Razorpay in the software product. Pros Onboarding process for Razorpay is quite smooth. Their documentation and integration kits are very developer friendly. The payment process is good and also "Capture" event for any payment provides another check before actually getting money in our account. Cons Their payment gateway TDR rates are slightly higher than other payment gateway providers. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.