# Connex One Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Connex One Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/179275/Connex-One

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# 

 Connex One Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Connex One

## What is Connex One?

Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers

## What is Connex One used for?

[Telemarketing](https://www.capterra.com/telemarketing-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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Do you work for Connex One?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.connexone.co.uk&name=Connex One)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Connex One

3.0 (3)

VS.

[4.8 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting Price

Contact vendor

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.3 (3)

Ease Of Use

4.9 (307)

Value For Money

3.0 (3)

Value For Money

4.7 (234)

Customer Service

2.7 (3)

Customer Service

4.8 (299)

## Connex One alternatives

[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/)

Starting price

$24.00

Per User, Per Month

[4.8 (155)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/)

Starting price

Contact vendor for pricing

[4.7 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

Starting price

$400.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

3.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Interaction Tracking

2.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Reporting/Analytics

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Email Management

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Multi-Channel Communication

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Connex One 13 features

System alerts about the need to escalate an issue or request

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Add customized logos and colors to align with company branding

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Use AI to generate content in the form of text, images, videos, etc.

Track interaction history by documenting conversations for contacts

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

3.0 (3)

3.0

Based on 3 reviews

## Pricing

Value for money

3.0 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.0 (3)

3.0

Based on 3 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

ClickUp](https://www.capterra.com/p/158833/ClickUp/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[

Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[

ACS](https://www.capterra.com/p/2668/ACS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.7 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.7 (3)

2.7

Based on 3 reviews

## User reviews

Overall rating

3.0

Based on 3 reviews

Filter by rating

5(1)

4(0)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

JS

Jake s.

Service Desk analyst

Financial Services

### "Connex isn't bad but not great either "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

January 10, 2025

My experience as been a little bit hit and miss with various errors in the software however most can be rectified quite simply

Pros

Simple admin and user creation sometimes can be easy to troubleshoot

Cons

Multiple issues using the software often times requiring a user to clear permissions on their browser

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TS

Tim S.

CEO

Warehousing

### "Proceed with Extreme Caution – Better Yet, Walk Away!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 20, 2024

Pros

While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service.

Cons

Proceed with Extreme Caution – Better Yet, Walk Away! I wish I had taken the time to read TrustPilot reviews about ConnexOne before signing up. Their entire operation feels like smoke and mirrors, luring you in with promises of exceptional service, only to fall drastically short of delivery. We were hooked into a significant financial commitment for services that turned out to be completely unfit for purpose. Despite being fully aware that their platform wasn’t functioning as promised, they insisted on enforcing a 90-day cancellation period for an auto-renewing contract – something we unfortunately missed. Their response? A demand for an additional £20,000, even though we couldn’t use the service. While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service. Save yourself the frustration and financial loss. Walk away before you get drawn into their promises that don’t hold up under scrutiny. Tim easyStorage

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

Because of all what Connex One promised as it turned out falsely.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OM

Oliver M.

Journalist

Media Production

### "The best Customer Experience software I’ve used."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2024

Very easy to use and get used to. Multifunctional, and systematic in every way.

Pros

Better than Genesys as it offers all the customer service and support tools necessary without the distraction of an overflow of data or options.

Cons

Most recent calls are not logged in a live stream but have to be searched to be found.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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