--- title: "Connex One Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Connex One Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/179275/Connex-One/" page_type: "product" language: "en" --- # Connex One Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Connex One ## What is Connex One? Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers ## What is Connex One used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Connex One?[Manage this product listing](https://www.g2.com/products/connex-one/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Connex One 2.8 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (4) Ease Of Use 4.6 (888) Value For Money 3.0 (4) Value For Money 4.6 (798) Customer Service 2.5 (4) Customer Service 4.7 (819) ## Connex One alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (692)](https://www.capterra.com/p/159578/CallHippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159578/CallHippo/) ## FAQs about Connex One Overview ### What company size and specific industries is Connex One built for? Connex One is designed for small businesses, mid-market teams, and enterprise contact centers that need a cloud-based, omni-channel engagement platform. It is especially suited to organizations in customer service, sales, and outbound calling environments that want predictive dialing, analytics, and broader customer engagement functionality. Features and Usability ### What are the key features of Connex One? Connex One includes generative AI, live chat, real-time chat, sentiment analysis, workforce management, and call center management. It also offers multi-channel communication, email management, interaction tracking, alerts/escalation, reporting/analytics, document storage, customizable branding, and social media integration for customer engagement and support operations. Integrations ### Which third-party tools and platforms does Connex One integrate with? Connex One integrates with 10 third-party tools and platforms, including communication and CRM systems such as Microsoft Teams, WhatsApp, Twitter/X, Salesforce for Automotive, HubSpot CRM, Sage CRM, Bitrix24, and Amazon Connect. It also connects with ACS, Calabrio ONE, ClickUp, Cresta, and Microsoft Entra ID. Getting Started and Support ### What training and onboarding options does Connex One offer? Connex One provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars cover group learning sessions, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Connex One offer? Connex One provides 24/7 live rep support. This gives users round-the-clock access to a person for help with issues as they come up. No reviewer feedback about support quality is available here, so the support experience cannot be described beyond the listed channel. ## Features AI summary Based on 3,851 Call Center reviews Capterra reviewers highlight these as the features buyers value most when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Connex One supports **Call Center Management**, which covers a key priority for call center buyers. However, it does not include **Call Logging** or **Call Monitoring**. Instead, the product offers **Reporting/Analytics** (**43%**), another feature that reviewers also rate highly. This can help teams track performance trends, review operational results, and make better day-to-day decisions, helping businesses manage call activity more effectively. Call Center Management 3.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Reporting/Analytics 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Interaction Tracking 3.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Multi-Channel Communication 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Generative AI 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. Connex One 13 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 3.0 (4) 3.0 Based on 4 reviews ## Pricing Value for money 3.0 (4) ### Starting price Free trial available Value for money 3.0 (4) 3.0 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[ ACS](https://www.capterra.com/p/2668/ACS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (4) 2.5 Based on 4 reviews ## User reviews Overall rating 2.8 Based on 4 reviews Filter by rating 5(1) 4(0) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent NW Nick W. Operations Manager Legal Services ### "Sunset and Reset" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 June 29, 2026 Unfortunately it was not a good overall experience. Had implementation gone more smoothly perhaps the challenges that led to our sunsetting the platform could have been mitigated. Pros The administering of user profiles and low cost was a bright spot. Call recordings were well maintained and live monitoring was helpful. Agents found the softphone easy to manage and it operated without incident. Cons The implementation support was minimal and it set the tone for future issues. DID orders were slow to complete and quality issues hampered our ability to dial and maintain acceptable contact rates. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Needed more intricate inbound call routing and flexible outbound dialing modes. Enhanced reporting and analytics played a large role as well. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reasons for choosing Connex One The procurement decision was made before I took over the account, but the selling points were reporting/analytics, enhanced IVR and routing ability, and a lower cost than Five9. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jake S. Service Desk analyst Financial Services ### "Connex isn't bad but not great either " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 January 10, 2025 My experience as been a little bit hit and miss with various errors in the software however most can be rectified quite simply Pros Simple admin and user creation sometimes can be easy to troubleshoot Cons Multiple issues using the software often times requiring a user to clear permissions on their browser Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tim S. CEO Warehousing ### "Proceed with Extreme Caution – Better Yet, Walk Away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 20, 2024 Pros While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service. Cons Proceed with Extreme Caution – Better Yet, Walk Away! I wish I had taken the time to read TrustPilot reviews about ConnexOne before signing up. Their entire operation feels like smoke and mirrors, luring you in with promises of exceptional service, only to fall drastically short of delivery. We were hooked into a significant financial commitment for services that turned out to be completely unfit for purpose. Despite being fully aware that their platform wasn’t functioning as promised, they insisted on enforcing a 90-day cancellation period for an auto-renewing contract – something we unfortunately missed. Their response? A demand for an additional £20,000, even though we couldn’t use the service. While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service. Save yourself the frustration and financial loss. Walk away before you get drawn into their promises that don’t hold up under scrutiny. Tim easyStorage Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Because of all what Connex One promised as it turned out falsely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Oliver M. Journalist Media Production ### "The best Customer Experience software I’ve used." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2024 Very easy to use and get used to. Multifunctional, and systematic in every way. Pros Better than Genesys as it offers all the customer service and support tools necessary without the distraction of an overflow of data or options. Cons Most recent calls are not logged in a live stream but have to be searched to be found. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.