# Connex One Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Connex One Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/179275/New-Relic --- # Connex One Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Connex One ## What is Connex One? Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers ## What is Connex One used for? [Telemarketing](https://www.capterra.com/telemarketing-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Connex One?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.connexone.co.uk&name=Connex One) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Connex One 3.0 (3) VS. [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (3) Ease Of Use 4.8 (868) Value For Money 3.0 (3) Value For Money 4.5 (780) Customer Service 2.7 (3) Customer Service 4.6 (799) ## Connex One alternatives [4.7 (1,778)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (94)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (93)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (95)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Interaction Tracking 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Email Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Multi-Channel Communication 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Alerts/Escalation System alerts about the need to escalate an issue or request Connex One 13 features System alerts about the need to escalate an issue or request Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Add customized logos and colors to align with company branding Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 3.0 (3) 3.0 Based on 3 reviews ## Pricing Value for money 3.0 (3) ### Starting price Contact vendor for pricing Free trial available Value for money 3.0 (3) 3.0 Based on 3 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[ ACS](https://www.capterra.com/p/2668/ACS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (3) 2.7 Based on 3 reviews ## User reviews Overall rating 3.0 Based on 3 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JS Jake s. Service Desk analyst Financial Services ### "Connex isn't bad but not great either " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 January 10, 2025 My experience as been a little bit hit and miss with various errors in the software however most can be rectified quite simply Pros Simple admin and user creation sometimes can be easy to troubleshoot Cons Multiple issues using the software often times requiring a user to clear permissions on their browser Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tim S. CEO Warehousing ### "Proceed with Extreme Caution – Better Yet, Walk Away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 20, 2024 Pros While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service. Cons Proceed with Extreme Caution – Better Yet, Walk Away! I wish I had taken the time to read TrustPilot reviews about ConnexOne before signing up. Their entire operation feels like smoke and mirrors, luring you in with promises of exceptional service, only to fall drastically short of delivery. We were hooked into a significant financial commitment for services that turned out to be completely unfit for purpose. Despite being fully aware that their platform wasn’t functioning as promised, they insisted on enforcing a 90-day cancellation period for an auto-renewing contract – something we unfortunately missed. Their response? A demand for an additional £20,000, even though we couldn’t use the service. While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service. Save yourself the frustration and financial loss. Walk away before you get drawn into their promises that don’t hold up under scrutiny. Tim easyStorage Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Because of all what Connex One promised as it turned out falsely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Oliver M. Journalist Media Production ### "The best Customer Experience software I’ve used." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2024 Very easy to use and get used to. Multifunctional, and systematic in every way. Pros Better than Genesys as it offers all the customer service and support tools necessary without the distraction of an overflow of data or options. Cons Most recent calls are not logged in a live stream but have to be searched to be found. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)