# Page 2 | Zinc Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Zinc the right Reference Check solution for you? Explore 220 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179293/Zinc/reviews

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Zinc

4.8 (220)

[View alternatives](https://www.capterra.com/p/179293/Zinc/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Zinc

## Showing most helpful reviews

Showing 26-50 of 220 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
People Operations  
Information Services  
Used the software for: Less than 6 months

### "Frustrating Experience with Poor Support and High Costs"

August 19, 2025

3.0

My overall experience with Zinc has been mainly negative, largely due to poor customer service. When issues arise, responses are slow or sometimes nonexistent—especially when queries are referred to the technical team. This has caused frustration for new starters and led to a poor onboarding experience. Additionally, the service is quite pricey considering the challenges we've faced.

Pros

What I liked most about Zinc was the speed—it made the whole process feel smooth and efficient, which I really appreciated.

Cons

What I liked least about Zinc was the customer service experience when something goes wrong. If an issue is referred to the technical team, you often don’t hear back—even after multiple follow-ups. The wait times can be lengthy, and it can feel quite frustrating when you're trying to resolve something quickly.

Review Source

CS

Claire S.  
Head of Talent  
Computer Software  
Used the software for: 6-12 months

### "Couldn’t live without it"

October 25, 2024

5.0

From the start it’s been brilliant support with set up, training and integrations with our ATS

Pros

It has saved an incredible amount of time for us as a team and we now have the confidence that we are always compliant

Cons

Difficult to say we have just renewed with them and i didn’t have any suggestions on improvements because it does everything I need.

Review Source

Response from Zinc Work

October 30, 2024

Thanks for your kind words on Zinc Claire, we really appreciate it! Best, Rachel at Zinc

SA

Sarah A.  
Technical Recruiting Manager  
Media Production  
Used the software for: Less than 6 months

### "Okay product"

September 6, 2023

3.0

All of our issues have been solved quickly which is great but I've been surprised at the amount of issues we have had in this short time frame... Such as errors in billing, errors in the difference between UK and US regulations, and just general reference check confusion.

Pros

Great customer service and very responsive rep. Easy set up and integration into ATS.

Cons

My main concern has been that we often have to remind Zinc that we are based in the US and so there are significantly different legal requirements. I also dont like how Zinc tends to blend reference checks, employment verifications, and background checks. In my experience, a reference check is to get a candid response on how one specific person worked with this individual. An employment verification is to verify the dates that they worked there. A background check is to get the criminal background and maybe some identity verification. It has gotten pretty confused internally for us because of the way you have to set this up in Zinc.

Alternatives considered

[HireRight](https://www.capterra.com/p/100993/HireRight/)

Reason for choosing Zinc

Simply because Zinc was so responsive. Beth won our business by just responding to questions and emails and getting us set up so quickly.

Review Source

MG

Maisie G.  
Senior People Operations Coordinator  
Computer & Network Security  
Used the software for: 1-2 years

### "Maisie Gee - Snyk"

August 3, 2023

4.0

The customer services has been excellent and the platform is easy to use and navigate.

Pros

Easily accessed on your mobile - can take employers seconds to complete a reference. Helpful and customizable notifications, easy to keep a track of pending checks.

Cons

Zinc do not use the Work Number to verify employment, which means that it is not globally inclusive and works better for some countries than it does for others. We spend a lot of time at Snyk finding work arounds, directly with the employee. The employment verifications section need some work as is hard to set the criteria you want, as new joiners/employees can find ways around this. We wanted to set our references to either 3 past employers, or employment verification(s) that covered the last 7 years - whichever was met first. However this isn't possible, it can only be either or. Also if employees provide two references, for the same employer, this counts towards the 3 different employer references needed, and this is not right.

Review Source

Response from Zinc Work

August 8, 2023

Thanks for taking the time to leave feedback on Zinc, Maisie. We really appreciate it! It's great to hear you find it really easy to keep track of pending checks through Zinc. I've passed your feedback on to the product team as it is really insightful. They are currently exploring Work Numbers so watch this space. Many thanks, Rachel from Zinc

VK

Vishal K.  
AML KYC Analyst  
Telecommunications  
Used the software for: 2+ years

### "The best Automated BGV tool ever "

February 2, 2024

5.0

The experience was up to the mark and I enjoyed it while using.

Pros

Simple to use and least time consuming with smooth interface.

Cons

There are less options available to choose in the qualification check section for example: if any person with whose highest qualification is 12th standard, then what option he will choose it's a bit complicated. Kindly provide some specific options to those whose highest qualification is 12th pass or they are pursuing their Graduation degree That's all.

Switched from

[HireRight](https://www.capterra.com/p/100993/HireRight/)

Quite complicated to use and one can not use it properly on their smartphones.

Review Source

Response from Zinc Work

March 22, 2024

Thanks for taking the time to leave Zinc a review! Your feedback is extremely insightful and valueable to us.

JS

Jo S.  
HR Coordinator  
Public Relations and Communications  
Used the software for: 6-12 months

### "Overall very impressed with Zinc"

August 18, 2023

4.0

Very positive - easy to set up, good integration with our ATS, no complaints so far.

Pros

Background checks are a really important part of our onboarding process due to the sensitive work some of our people do. Zinc has made the whole process much simpler and quicker. I really like how easy it is to contact Zinc for support, the chat feature is brilliant and even via email I've been very happy with the quick and thourough responses I've had. Where some other providers we have have changed things for the worse and response times and quality of information has got worse, I'm always impressed with Zinc in this regard.

Cons

Some of the international checks have been a bit confusing in terms of what's checked and the process but Zinc have always explained and provided more information when asked. We run background check renewals every three years for some of our people, and it would be good if there was a feature to set this up automatically somehow within the system.

Reason for choosing Zinc

Ease of use, cost, integration

Review Source

Response from Zinc Work

September 3, 2023

Hi Jo, thanks for your kind words on Zinc. It's really great to hear you are having such a positive experience using Zinc. I love your feedback about having an automatic renewal system for reoccurring internal background checks, I'll pass this on to our product team. Many thanks, Rachel from Zinc

VR

Verified Reviewer  
Chargeback analyst  
Financial Services  
Used the software for: Less than 6 months

### "Hassle-free experience "

January 4, 2024

5.0

 I really think you have a superpower around

Pros

Everything is good. The hassle-free experience seamless experience with zinc.

Cons

Nothing. It was a wonderful experience with zinc

Review Source

Response from Zinc Work

February 2, 2024

Thanks for your kind words on Zinc! It's great to hear you had a good experience using the platform. Rachel

LM

Lance M.  
Head of Compliance  
Gambling & Casinos  
Used the software for: Less than 6 months

### "Excellent product and easy to set up and use"

July 31, 2023

5.0

Allowing us to meet our compliance obligations for SOC2 as well as our regulatory requirements, Zinc has been excellent in allowing us to reach out goals.

Pros

Easy to use. The platform is very user friendly, with no set up fees to use which is great! The checks themselves seem very comprehensive and quite fast, and the reports are easy to read and understand.

Cons

Missing integration with BambooHR. Would appreciate this to be a feature in future. Using Zapier is not the most ideal solution as there is additional cost and complexity involved.

Reason for choosing Zinc

Backgrounds OnlineVero Screening

Review Source

Response from Zinc Work

August 8, 2023

Thanks for your kind words on Zinc, Lance. It really means a lot! It's great to hear that Zinc has helped you and your company reach your goals. We're always looking to expand our product offering and integrations so I'll pass your feedback about BambooHR integration onto our product team. Best, Rachel from Zinc

VR

Verified Reviewer  
Qa Engineer  
Computer Software  
Used the software for: I used a free trial

### "Easy to use for the user"

August 21, 2023

5.0

Overall experience has been great as everything has gone rather quickly after submitting the details.

Pros

I enjoyed that it was easy to submit all the required information for backgroud checks.Additionally the customer support works in case there are any questions or problems.

Cons

I wanted to know what details I had submitted and would love to see all the fields submitted even if I can not edit them. This caused me to go to customer support to verify I had submitted the right information instead of just being able to see it myself.

Review Source

Response from Zinc Work

September 3, 2023

Thanks for taking the time to leave Zinc a review, we really appreciate it! It's great to hear you found Zinc very user-friendly. That is great insight about wanting to see what information you had already submitted without needing to contact customer support, I will pass this on to our product team. All the best, Rachel from Zinc

AT

Aarti T.  
People Operations Manager  
Computer Software  
Used the software for: 1-2 years

### "Great tool and has streamlined our process"

July 20, 2023

5.0

Overall, Zinc has helped our compliance and also saved us a lot of time in chasing for references for candidates. \[sensitive content hidden\] our account manager is very hands on and helpful.

Pros

Zinc's customer support is always helpful and efficient and have access to the knowledge and skills to resolve my question from their chat feature. The results provided from the checks are clear and easy to understand

Cons

Sometimes there are checks pending and it's not always clear if an action is needed on my side as admin or on the side of the candidate. To resolve this, a quick chat with the support team clarifies this and sends a nudge to whoever it is pending for.It would be good for this to be clear on the check page.The tool used to be very notification heavy, but I know this has now been fixed

Review Source

Response from Zinc Work

August 1, 2023

Thanks for taking the time to leave us a review! It's great to hear that our live chat has helped easily answer your queries. That's great feedback about the check's pending status, I'll pass that on to the team. I hope you're loving our new notification control feature. All the best, Rachel from Zinc

AV

Arun V.  
Support Specialist  
Financial Services  
Used the software for: Less than 6 months

### "Amazing"

October 10, 2023

5.0

Great.

Pros

Timely updation of the documents and other stuff. Smooth process. Everything looks classy.

Cons

I didn't find anything missing, everything was upto date and to the point.

Review Source

Response from Zinc Work

October 20, 2023

Thanks for your feedback on Zinc! I'm pleased to hear you found the UI slick and easy to use. Best, Rachel from Zinc

NY

Neyyila Y.  
self employed  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Most Secure and reliable database for Recruiters and aspirants."

October 25, 2023

5.0

Fabolous experience with Zinc, i never thought background checks will take minutes for verifying the contacts, and another important aspect is its connecting with the reference directly within minutes and taking their valuable inputs, and providing the acknowledgement for the same to the user, which makes this Zinc as global leader!

Pros

Is its self explanatory feature which makes the whole process much easy, steps taken in building its GUI and API are useful.

Cons

Improve the resolution of CS timing, as it takes a little time to get in touch with CS team.

Review Source

Response from Zinc Work

February 2, 2024

Thanks for your kind words on Zinc! It's great to hear that you had a fabulous experience. Best, Rachel

VR

Verified Reviewer  
Service delivery Manager  
Information Services  
Used the software for: I used a free trial

### "User friendly and Convenient "

July 7, 2023

5.0

Good Besides having to Gather The information requested On Demand rather than Knowing upfront

Pros

It's Convenient and easy to Use as simplicity is key

Cons

I did not know what To have At Hand Before the Time

Review Source

Response from Zinc Work

July 11, 2023

Thanks for your feedback, we really appreciate it! I'm pleased to hear you found Zinc convenient to use. Many thanks, Rachel from Zinc

CI

Cameron I.  
Business Admin Apprentice  
Information Technology and Services  
Used the software for: 6-12 months

### "Helpful and responsive customer service"

August 10, 2023

4.0

Pros

Easy to use, very responsive and helpful customer service that are always ready to help. Easy to keep track of the who, what and when of the different checks that we request.

Cons

Sometimes the criminal checks can take too long, occasionally it is quicker/needed to go directly to GOV for the criminal check if the criminal check is urgent, however that is more expensive. The disclosure Scotland Application Form process is a bit inconvenient as it seems to have changed to a more long winded way of doing it. Invoices can sometimes be a bit difficult to understand where the purchases came from but customer service can find out for us quickly.

Review Source

Response from Zinc Work

September 3, 2023

Hi Cameron, thanks for taking the time to leave a review on Zinc. We really appreciate your insightful feedback, I will pass this on to our product team. I'm glad to hear our customer service team were able to help clarify the invoices for you. Many thanks, Rachel from Zinc

RK

Roshan K.  
Fincrime Analyst  
Banking  
Used the software for: I used a free trial

### "True Review "

September 19, 2023

5.0

Pros

Easy to upload data and also help to track the status.

Cons

There should be any way to communicate to any employee of ZINC through zoom or G-mate

Review Source

GB

Gonçalo B.  
Data Ops Engineer  
Information Technology and Services  
Used the software for: I used a free trial

### "I used Zinc on my onboarding process and I loved it"

August 23, 2023

5.0

It was my first time using Zinc and I loved it! I highly recommend it! I think my former employer liked it so much they are thinking of using it, in fact.

Pros

I loved how easy Zinc made it for me to provide all the information that my company required. It made the process of getting references from past employers, address checking, criminal record checking, and identity checking a lot easier. Using Zinc it wasn't me who had to ask for my previous managers to provide a reference, they were happy to do so with a simplified process.

Cons

I don't have any cons on Zinc, probably because I was an end user.

Review Source

Response from Zinc Work

September 3, 2023

Hi Gonçalo, thanks for your kind words on Zinc. It's great to hear you had such a positive experience using Zinc to complete your background checks. All the best, Rachel from Zinc

LF

Liz F.  
PEOPLE OPERATIONS LEAD  
Mental Health Care  
Used the software for: Less than 6 months

### "Great solution for background checks"

June 21, 2023

5.0

Pros

Extremely easy and intuitive to set up and use, great customer support. Improves administration of onboarding and new joiner experience.

Cons

Customisation of reference requests to give different questions dependent on the type of referee (and remove the four mandatory questions for some).

Review Source

Response from Zinc Work

July 11, 2023

Hi Liz, Thanks for taking the time to leave this feedback, we really appreciate it! It's great to hear you had a positive experience using Zinc and you found it easy to use. We're always working to add more customisation so thanks for letting us know so we can improve. Many thanks, Rachel from Zinc

AF

Adam F.  
Total loss desk based engineer  
Automotive  
Used the software for: Less than 6 months

### "Amazing++"

October 3, 2023

5.0

Quick and easy to use, less paper more digital

Pros

How fast the system is to use, it was quick, reliable and easy

Cons

Nothing ive used it briefly for a pre employment checks and had no issues

Review Source

Response from Zinc Work

October 20, 2023

Thanks for your feedback on Zinc! It's great to hear you found Zinc quick and easy to use. Best, Rachel from Zinc

SO

Simon O.  
People Coordinator  
Higher Education  
Used the software for: Less than 6 months

### "Great replacement for a lacklustre rival background-checker with immediate QoL improvements."

August 21, 2023

5.0

I'm saving at least 2 hours a week through Zinc.

Pros

Quick set-up, fast turnaround of references, on-hand chat assistance.

Cons

Not yet encountered noteworthy issues. Perhaps the option to view/hide detailed information on cases, rather than option minimise/maximise entire review section?

Review Source

Response from Zinc Work

September 3, 2023

Hi Simon, thanks for taking the time to leave a review on Zinc. It's awesome to hear you're saving so much time using Zinc! I'll also pass on your mention of view/hide options on candidate reports. Many thanks, Rachel from Zinc

GO

George O.  
Product Developer  
Computer Software  
Used the software for: 2+ years

### "My experience using Zinc"

September 11, 2023

5.0

As a user, it served it's purpose well.

Pros

Using zinc was pretty good. It UI designs are very pleasing to the sees and it's easy to use. I was able to get things done quite fast without much struggle.

Cons

User navigations are not well intuitive causing one to search longer for obvious features. The upload feature for the chat wasn't working, thus I couldn't upload a screenshot while talking to the operator.

Review Source

Response from Zinc Work

September 21, 2023

Thanks for taking the time to leave us a review, George. I'm sorry to hear you found the app slightly challenging to navigate, I've passed this feedback onto our tech team. Best, Rachel from Zinc

HM

Helen M.  
People Assistant  
Computer Software  
Used the software for: 6-12 months

### "Checks made simple"

July 21, 2023

5.0

Time! I love how quick it all is.

Pros

The ease of the system, it's super simple with little effort required.I also love the help bot, it connects you to someone immediately which is brilliant.

Cons

Maybe the option to see an admin trail so I don't have to bother your team with update questions.

Review Source

Response from Zinc Work

August 1, 2023

Hi Helen, thanks for taking the time to leave a review on Zinc! It's great to hear you found our live chat really helpful. All the best, Rachel from Zinc

Samuel P.  
Inbound Brand Ambassador  
Oil & Energy  
Used the software for: I used a free trial

### "Great customer support"

July 13, 2023

4.0

Pros

Very easy to use the software, intuitive and fast. Great customer support team.

Cons

The AI did mistake the design on the page of a passport for an additional letter, though the customer support team was quick to help out, and resolved the issue in no time.

Review Source

SK

Sai K.  
Support Specialist  
Information Technology and Services  
Used the software for: I used a free trial

### "My experience during backround screening"

September 12, 2023

4.0

Pros

I really liked how quick the whole process is completed.it helps us in moving to the next stage of getting recruited and landing on a job as soon as possible

Cons

Zinc could provide more information about what document would they need exactly i.e driving license, id card, etc and which one would be the most preferred and easy to process

Review Source

Response from Zinc Work

September 21, 2023

Thanks for taking the time to leave a review on Zinc! We appreciate your insight about which documents you need to provide, I have passed that on to our product team. Best, Rachel from Zinc

CF

Carlin F.  
Merchant Support Analyst  
Banking  
Used the software for: 6-12 months

### "Zinc Background Check Review"

January 13, 2023

5.0

I haven't had any negative experiences with the company or the product since the start of use. My experience was very positive overall. Instant communication and notification of any change of updates are overall my favorite feature.

Pros

My most liked feature about the software is how instantly I got responses about my documents uploaded. There was always constant communication.

Cons

Something that could be improved is the reference check option. When details are entered and a mistake is made, there is no option to edit the details entered and one would need to reach out to Zinc to have this updated, this could possibly delay the process.

Review Source

YG

Yakira G.  
Talent Associate  
Computer Software  
Used the software for: 1-2 years

### "Zinc"

October 16, 2023

4.0

Pros

I like that you can filter by status of the request, their customer support is pretty quick and effective, they send different emails to referee's to remind them to fill up the information...

Cons

Automation for more than one package, assign owners to each person so you don't receive too many emails about every person you are running reference or background checks to,

Review Source

Response from Zinc Work

October 20, 2023

Thanks for your feedback on Zinc! We really appreciate it. This is insightful feedback, it's worth mentioning that you can tailor your email preferences in the settings tab which may help with email overload. Best, Rachel from Zinc

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