# Page 5 | Zinc Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Zinc the right Reference Check solution for you? Explore 220 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179293/Zinc/reviews

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Zinc

4.8 (220)

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Last updated March 13th, 2026

# Page 5 - Reviews of Zinc

## Showing most helpful reviews

Showing 101-125 of 220 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Devraj S.  
Support Specialist  
Banking  
Used the software for: Less than 6 months

### "A good site "

September 19, 2023

4.0

The overall experience is satisfactory.

Pros

Easy to use and the user interface is user friendly for a beginner to use and upload documents.

Cons

The employment review option could be improved.

Review Source

Response from Zinc Work

September 21, 2023

Thanks for leaving Zinc a review! It's great to hear you found Zinc really easy to use. Best, Rachel from Zinc

RM

Rachel M.  
Customer success manager  
Insurance  
Used the software for: I used a free trial

### "Happy with the process "

August 14, 2023

4.0

Easy to use.

Pros

Chat support was very efficient when I needed help. Solved my problem manually so I could get the process complete.

Cons

I wasn’t able to go back on one box when I needed to. Would have been helpful for reviewing dates I had previously entered. Would be good to be able to use previous information submitted to save time.

Review Source

Response from Zinc Work

September 3, 2023

Hi Rachel, thanks for taking the time to leave a review on Zinc. It's awesome to hear that you found our live chat feature really efficient. All the best, Rachel from Zinc

FL

Francisco L.  
Project Manager  
Writing and Editing  
Used the software for: Less than 6 months

### "Great and useful "

August 11, 2023

5.0

All good, my personal experience was good and the customer support amazing.

Pros

Customer support outstanding.Easy interface.

Cons

Ask for reference through email. Never works for me, just by phone

Review Source

Response from Zinc Work

September 3, 2023

Hi Francisco, thanks for leaving a review on Zinc. it's great to hear you find Zinc's interface really easy to use. Many thanks, Rachel from Zinc

AM

Angela M.  
admin asstiant  
Human Resources  
Used the software for: Less than 6 months

### "good"

September 13, 2023

5.0

Pros

Good costumer service very knowable they know everything

Cons

wait times for answer nothing else they

Review Source

Response from Zinc Work

September 21, 2023

Thanks for taking the time to leave us a review, we really appreciate it! Best, Rachel from Zinc

OA

Oluwabusayo A.  
Life practitioner  
Hospital & Health Care  
Used the software for: I used a free trial

### "Background Checks review"

October 19, 2023

5.0

Pros

You could switch to using your phone midway filling in your details and they reply to your email very fast

Cons

You can't upload additional documents. There should be a session for this on the dashboard as well

Review Source

CE

Caroline E.  
Head of HR  
Publishing  
Used the software for: Less than 6 months

### "Easy to use, great integration, great value"

September 13, 2023

5.0

All contact has been excellent and usage of service also excellent

Pros

So easy to use, excellent value, integrates seamlessly with our ATS and HRIS

Cons

For me there is nothing not to like about Zinc, it does exactly what I need it to do

Review Source

Response from Zinc Work

September 21, 2023

Thanks for your kind words on Zinc, Caroline! We really appreciate it. Best, Rachel from Zinc

JP

Jack P.  
Business Insights and Data Analytics Manager  
Education Management  
Used the software for: Less than 6 months

### "Great piece of software"

September 12, 2023

5.0

Pros

I thought that the product was easy to set up. I liked the chat features that provide support, as well as the good UI. Had all the desired features, and liked that you can see updates as to where you are in the process

Cons

Zinc could have been a little more customisable. I think offering more options for some of the checks would've been useful.

Review Source

Response from Zinc Work

September 21, 2023

Thanks for taking the time to leave Zinc a review! It's great to hear you found it very easy to use. We're always looking to make Zinc more customisable for our customers so we appreciate this feedback. Best, Rachel from Zinc

GH

Ghazanfer H.  
Electrician  
Construction  
Used the software for: I used a free trial

### "Amazing experience "

September 12, 2023

5.0

Overall, it’s been a good experience to do this online

Pros

The website is designed in such a simple, but powerful way, which makes it user friendly

Cons

On the online chat with the first person, I spoke to took over 10 minutes to get a reply I had to leave

Review Source

Response from Zinc Work

September 21, 2023

Thanks for taking the time to leave us a review. It's great to hear you find Zinc really user-friendly. I'm sorry about the delay you experienced when chatting with our customer support team. Best, Rachel from Zinc

VR

Verified Reviewer  
Senior software engineeer  
Financial Services  
Used the software for: I used a free trial

### "It works"

March 26, 2023

4.0

Pros

Great customer service as i had to email them the form manually as Kosovo was missing in the list of countries

Cons

Didnt have Kosovo in the list of countries

Review Source

DB

Darren B.  
Roofer  
Construction  
Used the software for: Less than 6 months

### "Easy"

October 19, 2023

5.0

Easy quick

Pros

Everything you need in one place and customer service was great

Cons

Nothing to add here.......................

Review Source

Response from Zinc Work

February 2, 2024

Thanks for your lovely feedback! Best, Rachel at Zinc

LT

Lily T.  
Data Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good overall"

August 15, 2023

4.0

Pros

straight forward and easy to start, the UI looks nice and not hard to navigate around

Cons

quiet a lot of issues when submitting checks

Review Source

Response from Zinc Work

September 3, 2023

Hi Lily, thanks for leaving a review on Zinc! It's great that you found our UI really nice and easy to use. I'm sorry to hear you had a few issues when submitting your checks, if you have any further issues in future please reach out to our customer support team and they will help get it all sorted for you. Many thanks Rachel from Zinc

HT

Han T.  
Energy Specialist  
Utilities  
Used the software for: Less than 6 months

### "Zinc"

July 20, 2023

5.0

Pros

Easy to use, sent to email and didn't time out when uploading documents. Showed timeline and notified when all complete

Cons

Had to take a photo there and then, couldn't upload one. So if you weren't prepared you had no make up etc on . Not a criticism though as its good for security

Review Source

Response from Zinc Work

August 1, 2023

Thanks for taking the time to leave a review! It means a lot to us. We're pleased to hear you had a great experience using Zinc. All the best, Rachel from Zinc

VH

Vivien H.  
Talent Partner  
Financial Services  
Used the software for: Less than 6 months

### "Easy to use "

March 30, 2023

5.0

Pros

Customer Support is quick and helpful, the live chat function is amazing

Cons

More clarity on what is in the package would have been great.

Review Source

GM

George M.  
Costumer consultant  
Automotive  
Used the software for: I used a free trial

### "Quick easy and straight forward "

October 11, 2023

5.0

From 1 to 10 is a 10 defo

Pros

Is easy simply and quick, all the process was good

Cons

The way how easy you can attach your files on the system

Review Source

Response from Zinc Work

October 20, 2023

Thanks for your kind words on Zinc! It's great to hear you found the process straightforward and easy to use. Best, Rachel from Zinc

JCJ

James Connelly J.  
Smart meter engineer  
Renewables & Environment  
Used the software for: Less than 6 months

### "Smart meter engineer Octopus "

October 9, 2023

5.0

Thought it was really quick

Pros

How quick and easy it was to use thank so so much

Cons

Nothing it was great thanks you so so much

Review Source

Response from Zinc Work

October 20, 2023

Thanks for your feedback on Zinc! It's great to hear you found it easy to use. Best, Rachel from Zinc

VR

Verified Reviewer  
Senior Product Manager  
Security and Investigations  
Used the software for: I used a free trial

### "Zinc is a neat tool"

September 20, 2023

4.0

Pros

Intergrations with home office to directly get a reference confirmation

Cons

It sent me notifications every few days which made it feel like an urgent task 🚨 the problem isn’t with the notification itself but the urgent messaging

Review Source

Response from Zinc Work

October 20, 2023

Thanks for leaving Zinc a review, it's great to hear you liked our new instant employment verification feature. All the best, Rachel from Zinc

SL

Sofia L.  
Econometrics analyst  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Happy with the outcome "

August 11, 2023

5.0

I did a background check and I am happy with the outcome

Pros

Easy to use . I completed the background check quickly and customer service was fast and helpful

Cons

Found difficult to verify my address but customer service helped me

Review Source

Response from Zinc Work

September 3, 2023

Hi Sofia, thanks for taking the time to leave a review on Zinc, we really appreciate it! It's great to hear you found Zinc easy to use and that our customer support team were able to help you with your background checks. All the best, Rachel from Zinc

AE

Alicia E.  
People Partner  
Automotive  
Used the software for: Less than 6 months

### "Does the job "

July 25, 2023

4.0

Pros

Zinc does what it says on the tin. Happy with the product

Cons

One request I'd ask is that those who are on a VISA or have other right to work documents that is not a UK passport. It would be great if the report pulled the exact document they had for instance, rather than stating the person is on a 'visa' that expires on x. It would be good if the type of visa was specified e.g Tier 2, graduate etc.

Review Source

Response from Zinc Work

August 1, 2023

Thanks for taking the time to leave a review for Zinc! I'm glad you like the product. That's great feedback you have on the specific visa types, I've passed this on to our product team. Many thanks, Rachel from Zinc

VR

Verified Reviewer  
Loss Prevention Specialist  
Banking  
Used the software for: Less than 6 months

### "Very Good"

September 4, 2023

5.0

Very good

Pros

Very informative and transparent to use. Very quick response.

Cons

Little slow may be due to some bugs in the site.

Review Source

Response from Zinc Work

September 21, 2023

Thanks for taking the time to leave Zinc a review, we really appreciate it! Best, Rachel from Zinc

JL

Jason L.  
Marina Manager  
Hospitality  
Used the software for: 2+ years

### "Review"

July 20, 2020

4.0

Pros

being able to conduct an interview over the computer rather than in person

Cons

kept kicking me off/ saying there were errors, but it all went through in the end

Review Source

DV

Deividas V.  
Country Risk Manager  
Financial Services  
Used the software for: I used a free trial

### "One-time user review"

March 25, 2023

5.0

8/10, happy with my experience :)

Pros

Easy to use, easy to provide information and easy to upload all necessary files. Didn't feel that requirements were inadequate - feels like a solid background/reference check product.

Cons

The only negative that I can pinpoint - emails being mandatory fields for references. In some cases it's not really possible to provide "official" email for the person and it would be much simpler to simply call the reference and ask relevant questions.

Review Source

VB

Victor B.  
UK Company Secretary  
Banking  
Used the software for: Less than 6 months

### "Easy to use and efficient "

October 23, 2023

4.0

Very good!

Pros

Easy to use and very functional. Easy to check updates too!

Cons

Overall everything was fine. Easy to contact customer service too.

Review Source

CA

Claudio A.  
Account Executive  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great service! "

August 25, 2023

5.0

Pros

è molto semplice da usare e sembra molto automatizzato nel fornire risposte immediate

Cons

forse arrivano troppe mail per comunicare la stessa cosa

Review Source

Response from Zinc Work

September 3, 2023

Hi Claudio, thanks for leaving Zinc a review! We're glad to hear you found it really easy to use. You'll be pleased to know we recently launched a feature which allows you to customise which emails you receive. Many thanks, Rachel from Zinc

SS

Sandeep S.  
Customer Support Representative  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Zinc - Best tool for BG"

September 7, 2023

5.0

Fabulous and must recommended

Pros

Ease of use, very user friendly , fast and reliable services. Zero complqnits

Cons

Its has civered all my areas, nothing to add

Review Source

Response from Zinc Work

September 21, 2023

Thanks for your kind words, I'm so pleased to hear you've had a great experience using Zinc. Best, Rachel from Zinc

VR

Verified Reviewer  
Exec  
Computer Games  
Used the software for: Less than 6 months

### "Excellent "

January 29, 2024

5.0

Pros

Used a number of times, quick, efficient and accurate.

Cons

Nothing bad to say, really. There's a free trial if you're unsure.

Review Source

Response from Zinc Work

February 2, 2024

It's great to hear you found Zinc fast and efficient to use. We really appreciate your feedback! Rachel

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