Payment Rails

Payment Rails


4.5 / 5
27 reviews

Who Uses This Software?

We provide solutions to companies with medium/high-volume accounts payables such as Influencer Marketing Platforms/Agencies, Affiliate Networks, Freelancer Marketplaces, and Sharing Economy platforms.


Average Ratings

27 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Payment Rails
  • www.paymentrails.com
  • Founded 2015
  • Canada

About Payment Rails

Payment Rails is an API-first mass payouts automation platform. Payment Rails provides end-to-end support for your AP process that includes white-labeled collection of supplier and partner banking/W9/W8 details, a simple API and dashboard to send payments to anyone in over 200 countries in their local currency with an approval process, and 1099/1042 tax-file preparation.


Payment Rails Features

  • Affiliate Management
  • Affiliate Tracking
  • Banner Management
  • Commission Management
  • Contest Management
  • Coupon Management
  • Email / Newsletter Communication
  • Fraud Detection
  • Multi Level Marketing (MLM)
  • Multi-Language
  • Social Sharing
  • Approval Process Control
  • Bank Reconciliation
  • Cash Management
  • Check Printing
  • Duplicate Payment Alert
  • Fraud Detection
  • General Ledger Entry
  • Vendor Management

Payment Rails Reviews Recently Reviewed!


PR supported us through many transitions and every step of the way

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Payment rails makes payments easy with a robust API that works across borders. They also handle tax compliance and have a knowledgable team that's always ready to help. They've helped us multiple times throughout the two years we've been working together. We went from being a customer (and a demanding one!) to a partner who's constantly referring leads. It's been a long ride but PR really stuck with us and helped us through thick and thin. Work with them if you have a chance!

Cons: Compliance but it's really not their fault. Financial services is a regulated industry. PR did what they could but compliance requirements are unique by industry. If anything, we're very grateful to PR for helping us through the legal whenever possible.

Overall: Overall, our experience has been great. The team is responsive and supportive to our many demands and questions. They're knowledgable and always eager to help. They've updated things and helped us address issues. Great group of folks that go above and beyond to help us get started - I highly recommend their services.

Fantastic Product

Jun 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Payment Rails is amazingly easy to use, and extremely quick to setup. Further more the team is incredible and have always been available to help out with any issues.

Cons: This software feels like it was built for us. We don't have any concerns about it.

Overall: When we started using Payment Rails we were experiencing a huge business problem. The sellers on our platform were unable to redeem their funds in a timely manner. Other options were either too costly or they took too much time and hassle to setup. At that moment we had to manually process all transactions at the end of the day which was extremely unscalable.

With Payment Rails, we were up and running within literally 2 days. It was so easy to setup and the flow was perfect for us. The team helped us get up and running responding to questions within the hour. We are very excited to continue using Payment Rails.

Payment Rails

Jun 06, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Payment Rails has a UI which is very easy to use if you are doing manual payments within the Payment Rails platform, but they also have a fantastic API which we were able to integrate into our proprietary platform so we can make payments without our existing workflow. Everything else has been super easy because of the rep and their commitment to providing a high-quality level of service (and that has been from the first demo through to our daily use as current customers - the service has been very impressive).

Cons: I have been informed that Payment Rails is working to solve this problem, but you currently have to maintain a balance in your account, and it takes approximately 5 business days to process a direct-debit. So when you are doing large volumes of transactions, you have to keep topping up your account with direct-debits that are on a 5-day lag (you can do a wire transfer, but incur higher costs as a result).

Overall: Our experience with Payment Rails has been 100% positive and I would recommend the platform to anyone looking to process international payments at scale.

Capterra loader

Great Modern Payment Solution

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Payment Rails was very easy to integrate into our current tech system and simple to deploy as a widget in our mobile apps. It is a huge improvement over the old, outdated payment solutions that are available in Canada. The dashboard is very modern with great UI/UX. The customer support team has been very helpful when needed.

Cons: There have been a few hiccups with a few payment transfers to some users but this has only happened in very rare circumstances. The support team has always been quick in helping resolve any issues.

Vendor Response

by Payment Rails on November 30, 2018

Thanks for the review, Harp!

Solid platform, thoughtful UI, great support.

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease to enter information for a payee, easy to track all your payments, export functions, allowing multiple users (auditor, collaborators), two-person process for payouts, easy process to pull money into the platform, email receipts for payees, payment status are golden, easy user role and permissions.

Cons: I haven't encountered any down side really. Maybe the debit transfer (pushing money rather than pulling) could be better but this is not their problem really, mostly a great way around to help their clients.

Solid and reliable payment processing

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Payment Rails is one of the most reliable solutions I have used to handle transactions from customers. Whether it be to process a payment from customers or send payouts to our sellers, the system is solid, automation works like a charm, and the implementation was pretty easy.

Cons: The backend interface could use some improvements ; it can sometimes be difficult to find the information you look for.

Top-notch payments platform

Jun 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The Payment Rails dashboard is best-in-class. We've used a number of third party payments platforms and as something we spend a lot of time using it's important for it to be modern, usable, and fast. The UX is by far the best we've seen among all payments platforms.

Cons: Bulk importing of tens-of-thousands of recipients was slightly tedious. We had to break our list up into groups of around 1000 recipients each to avoid issues. Since this was a one-time event (at least for us) it worked out fine.

Overall: Payment Rails support is exceptional, they typically respond to requests within minutes. All issues we have encountered have been addressed quickly and professionally. Our overall experience has been one of delight after dealing with other platforms in the past.

Great Product!

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to set up and use. Payment cycles are fast for Canada.

Cons: Everything about the platform has been great so far

Overall: payment rails has been great no complaints!

Vendor Response

by Payment Rails on November 30, 2018

Thanks John for the great review. Always a pleasure working with Faber!

Capterra loader

Active Client - Construction Marketplace

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use for our customers to log their direct deposit information through the PR plugin, CSV upload for payout to customers (no more manual logging of individual's payout), and (now most recently) customer access to view pay history.

Cons: Inability to know if funds have been deposited or not into a client's account. Which is a universal issue on all payment platforms.

Overall: I am happy with how Payment Rails has assisted in the growth of our company. The reliability of funds being deposited into our customers accounts on a weekly basis has only being getting better. After a few rough weeks with payment batches being delayed, the Payment Rails customer success managers have really stepped up and made sure those issues didn't repeat themselves.

Very easy to integrate API

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Easy to integrate, especially their widget, took about 60 minutes.

- User interface is easy to use.

- Saves a heap of time compared to other options.

Cons: - Would like to have some other integrations available, but I understand they are about to add them very soon.

Overall: We have had a really good experience with the payment rails team and platform so far. Highly recommend it to other businesses.

Vendor Response

by Payment Rails on November 27, 2018

Thanks for the kind words, Mark. We will begin to roll out more native integrations in Q1 2019. We have soft-launched a Zapier (www.zapier.com) integration, which allows you to connect Payment Rails to over 1000 different software applications without any code. Reach out to us to give it a try!

Payment Rails is a fantastic platform

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use

Pricing!

API

Country Coverage

Cons: I am eagerly awaiting their Quickbooks integration which is coming soon.

Overall: Overall, I've had a great experience with Payment Rails from the onboarding team, the product and their customer support.

Vendor Response

by Payment Rails on November 19, 2018

Thanks for the great review! Our native Quickbooks integration will be ready in Q1 2019. At the moment, you can leverage our Zapier integration to connect your Payment Rails account with your Quickbooks account! Reach out to us if you have any questions, or would like to set that up!

You won't be disappointed!

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The UI is very easy to navigate! The reason we moved to Payment Rails was initially for the wire rate we were getting versus what we were paying through the bank for US to US transactions.

Cons: Some sections have some small bugs but these are fixed within 24-48 hours of reporting them to the PR team.

Vendor Response

by Payment Rails on November 27, 2018

Thanks for the great review, Nathan! We work hard to be responsive to any issues that arise, and it's great that you've noticed our dedication and fast responses.

Useful Service for Different Countries Payouts

Jun 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: - service provides Widget that helps to set up customers

- support responses fast enough

- API documentation

- useful dashboard

- can send payouts to a lot of countries and banks

- supports both PayPal and Bank Transfers

Cons: - errors during payouts creation (seldom but still)

- hard to get what was going wrong during payout creation

- timeout errors

Overall: We are sending money to a group of users every week and Payment Rails allows to automate it.

Great Tool!

Jul 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Payment Rails has been so very helpful in ensuring that we are able to pay our vendors properly and on time.

Cons: Nothing - the software is phenomenal! Took some getting used to at first, but now that we have it's great.

Overall: We have had issues with vendors of ours not being paid on time/issues with payment information. Payment Rails has allowed us to monitor when the payments are being processed, what errors we have on our end if the payments fair, and help to fix this if we need.

Great Customer Service

Jun 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: That the UI page is easy to read and understand the status of a payment transfer.

Cons: Trying to track down a payment that went to a closed bank account for a client. Took a couple weeks to resolve.

Overall: When the above mentioned happened, the clients bank kept telling them they had rejected the payment. Payment Rails showed they indeed had not. Payment Rails associate helped us contact the bank and get the money back and into the proper account. Lifesaver!

Capterra loader

Payment Rails Review

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily in the background of our system. Easy widget. Mass payout funtions are helpful for scale

Cons: Unsure about payment status beyond sending it out. Too many angry workers not sure where their money is and not being able to know why it isnt in their account if there was an issue.

Overall: Good busniess, great support only thing is I want more knowlege into why a payment is late

Smooth and efficient payment service

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The user interface is clean and well designed. The platform works very well for us; we pay translators worldwide using it. The occasions where we've had a minor issue, their support team and developers have been very helpful and quick to resolve it. They love hearing feature requests and feedback. The setup was a snap, and the technical support and guidance during the process were superb. I'm a fan!

Cons: No complaints. The few issues we've experienced were resolved quickly.

Overall: Great experience overall. We pay translators, interpreters, and other linguists worldwide using the platform.

Vendor Response

by Payment Rails on December 03, 2018

Thanks for the fantastic review, Rob! I'm glad our support team and development team is meeting you needs! We really do appreciate your feedback!

Pretty good overall

Jun 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Very easy to use. We recently switched to Payment Rails, and it has been better than our previous payment processor so far. The customer service is quite good and prompt. The company seems receptive to the transitional issues we've experienced. You can tell they want their product to be as good as it can be.

Cons: There is not currently a way to download a monthly statement. I have to go to 3 or 4 different screens to view all of our transactions. As a bookkeeper, this makes doing a monthly reconciliation difficult. However, I contacted their customer service and the informed me that statements will be available soon.

User friendly, helpful staff

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is very intuitive and easy to use.

Cons: works best with Chrome, which is not my favorite browser

Overall: The staff at Payment Rails has been so helpful in helping to implement this technology at my company. It has given us greater visibility into payments and has helped us gain a lot of efficiency.

Very Helpful!

Jul 08, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It has all of the necessary information I need to know all in one place!

Cons: Sometimes I wish things were stated a little more simply/obviously but not a huge issue.

Overall: Everything has been great so far!

EFFICIENT - FRIENDLY - EFFECTIVE

Jun 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The friendliness and ease of use. From adding a supplier to sending a transfer. The low cost of transaction and efficiency when it comes to currency exchange is pretty on point compared to banks as well as the short timeframe of reception of the wires.

Cons: Not much to say honestly as it was a game changer for us compared to banks.

Best yet fastest payment transfer option!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Love the easiness of adding funds and wiring transfers. This platform has been of a great use to me as i do travel all around the world for work, and need to pay different production crew and suppliers once out there.

Cons: The fact that it forbids me from carrying lots of cash :P

Overall: With payment rails, i just don't have to worry anymore about carrying heavy cash money on me as all payment are one click away and people 1 suppliers gets proof of wire instantly.

Saves me time!

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ever since we started using payment rails, it has saved me a lot of time in regards to processing payments!

Cons: It did take me abut to learn how to use.

Overall: Good! I use to make payments manually but now it's all done quickly !

Vendor Response

by Payment Rails on December 03, 2018

Thanks for the great review, Fiona! I'm glad Payment Rails is saving you time!

Easy to Use and Great Layout!

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is very easy to use and has a great layout.

Cons: It does not have the option to save my password when I log in.

Overall: I have experienced exception customer service and streamlined payments for my partners. The visibility of the payment process from start to finish wonderful.

Good but can become better !

Nov 26, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The features like the tax form or the widget !

Cons: Reliability, we still find bugs but their customer support is on top to fix them

Rails to success

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Quicker

Cheaper

More efficient

The only real option to go with

Cons: The only real con is that I didn't know about it sooner

CEO & CO-FOUNDER Pairdesk

Jun 13, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - A lot of one on one support from the team

- Multiple features

- Very customizable

Cons: - Forced to use there Currency Exchange systems and pay the fees, even if you don't need.

- A very new product that's hard to integrate with systems.

- No easy Library to integrate easily into there system.