--- title: "MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MaintainX the right Fleet Maintenance solution for you? Explore 1080 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/179296/GetMaintainx/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- MaintainX 4.8 (1080) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of MaintainX Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews CG Christen G Maintenance Reliability EngineerMachinery, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I appreciate its real-time work order updates and the ability for technicians to chat live with their supervisors, quickly upload photos of problems, or access equipment files to get necessary manuals.“ June 23, 2026 Jordan H Equipment and Instrumentation Service ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Metrics can sometimes be difficult to use. When the data doesnt align with what the graphs are showing which can require needing to correct some errors manually.“ May 11, 2026 MS Micah S MRO BuyerDairy, 201 - 500 employeesUsed the software for: 1-2 years. “Our previous system pales in comparison to Maintain X- managing orders, spare parts inventory, and vendor relationships in one system with live ordering and receiving capabilities has not only made my work flow more efficient- it has solidified and the relationships between procurement and maintenance within our organization.“ June 24, 2026 CD Colin D Maintenance PlannerFood Production, 10,001+ employeesUsed the software for: Less than 6 months. “There are some missing features when compared to SAP PM e.g. strategy plans/maintenance plan schedule overview/material reservations which have set us back - hopefully only in the short term.“ November 6, 2025 MM Missy M Preventative Maintenance SchedulerAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It was slow at first and not all of our information/data could be transferred from Hippo so I had to perform a lot of extra work inputing information into MaintainX. After the initial start-up, \[sensitive content hidden\] has helped us tremendously by assisting us in learning about MaintainX and how to access the features.“ June 18, 2026 Scott U Maintenance ManagerConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “One of my main challenges is that some of the data recording and documentation features don’t feel as strong or consistent as I’d like.“ February 19, 2026 Linda L National Facilities ManagerTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: More than 2 years. “The mobile app is especially valuable for technicians in the field, and the visibility it provides to leadership helps drive accountability, consistency, and faster issue resolution across multiple locations.“ December 19, 2025 Allen C AdminImport and Export, 201 - 500 employeesUsed the software for: 1-2 years. “Work orders support only one asset, complicating multi-asset tasks, and can't link to purchase orders.“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 1080 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kari B. Maintenance Electrician Computer Hardware Used the software for: 6-12 months ### "The most efficient, helpful and supported CMMS " March 25, 2026 5.0 I am very pleased with MaintainX. There has not been one concern I have had. Once the work order requester was available to all operators, the communication between operators and maintenance techs opened immediately. Our downtime tracking for our KPI's became more accurate the moment it was implemented. Pros The ease of implementing it for all employees within our company. The most positive review from operators is that they can input a work order from their phones. They love that they no longer have to have their supervisor enter it. Cons The web page is not automatically updated when left open all day. I prefer to have the easiest, no thought processes, in the tools I use. I am not a fan of it not being refreshed when I get to my desk Switched from [ANTEROS](https://www.capterra.com/p/182875/ANTEROS/) We wanted a program that was easier to use for the maintenance technicians and the work requestors. Review Source JP Jason P. Engineer Building Materials Used the software for: 6-12 months ### "Great Value!" October 5, 2026 5.0 From implementation to daily use, it has been an excellent and valuable tool for our entire maintenance team. Pros Asset, Inventory Management and the integration of the chat feature, allowing creation of work orders. Cons Lack of ability to download the chat history. Most other feature have the ability to download data, chat would be a nice addition. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) The features and ease of use that MaintainX offered. Review Source VR Verified Reviewer CMMS Parts Clerk Consumer Goods Used the software for: 6-12 months ### "Good Experience with a competent team of software developers" April 7, 2026 3.0 Pros I like the intuitive framework of the software, and the ease in which building data bases within the software functions. Cons I don't like that the parts do not allow for multiple cost associations. I would also prefer an option for multiple part locations for an individual part. We manufacture in multiple locations while using similar assets, so currently we have to duplicate parts to allow for inventory tracking of one part in multiple locations. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) I did not make the decision, but I understand the company I work for chose MaintainX because it was the cheaper option. Review Source MS Micah S. MRO Buyer Dairy Used the software for: 1-2 years ### "MaintainX: MRO Procurement Must-Have" June 24, 2026 5.0 Our previous system pales in comparison to Maintain X- managing orders, spare parts inventory, and vendor relationships in one system with live ordering and receiving capabilities has not only made my work flow more efficient- it has solidified and the relationships between procurement and maintenance within our organization. Pros As a buyer supporting maintenance from the procurement perspective of the business, Maintain X is extremely easy to use for inventory and order management. It helps align procurement with maintenance teams to achieve company goals while promoting communication and clarity between two departments that are often at odds with each other. Cons The frustrations I experience with the program are not so much focused within the program itself; more so in that support and focus on development of the purchase orders and inventory modules is slower/not as high of a priority as the more maintenance focused modules, like work orders. Switched from [Catalyst](https://www.capterra.com/p/203639/Catalyst/) Catalyst was lack luster in every way possible. Every feature is either better in Maintain X, or now exists where in our previous system it did not. Review Source RR Rae R. admin Construction Used the software for: 2+ years ### "Rae review" September 23, 2026 5.0 Experience with maintain x has been very good. The assistance for set up was good, if any issues ease to call in and get an answer right away are very good! Pros Very user friendly, easy to input what is required of our daily needs. Easy to find what need thru the threads we have created within maintainx. Price is very reasonable for the plan we are on. Cons There is nothing that I do not like about the site. I have nothing to add here as the site does everything that I need for my daily tasks required Review Source VU Victor U. CMMS Coordinator Food Production Used the software for: 2+ years ### "Great for Maintenance teams " September 15, 2026 5.0 Great, we use it everyday and for multiple departments have bought in on it. Love the simplicity of the system and overall ability to be transparent with other departments. Pros Ease of use for our techs, easy to roll out SOP and update procedures. overall simplicity and mobility Cons The tracking on purchasing, there is a big disconnect on generating reports for purchase orders. would like to see more on this. Review Source CT Christopher T. Maintenance team leader Chemicals Used the software for: 6-12 months ### "Buy the program " August 21, 2026 5.0 Amazing. The ai features same so much time when making procedures. I was able to tell the ai what i wanted with detail and the result was fantastic Pros Security is good as you need to log in with a person pin The interface is good as its all simple. The more tou use the easier it becomes Cons Not much in all honesty. There is a limited amount of full users that we had to work around but this limited the anount of bad information input . Review Source RH Ronnie H. General maintenance technician. Aviation & Aerospace Used the software for: 2+ years ### "Help making it better " August 26, 2026 5.0 Over all good experience we use it everyday to track our morning start ups, and track what we are doing daily. Pros I can have on my phone, everone in the team can see what needs completed. And the fact that everyone can see where you are on each projects. Cons Sometimes it can be confusing to thoughs that are not computer savy. And if it is not entered correctly it can be a challenge. Review Source CC Colton C. Manufacturing Engineer Machinery Used the software for: 2+ years ### "Huge improvements in record keeping and communication" August 17, 2026 5.0 Everything has been very straightforward. The software is easy to use and offers many customization options to make it fit the wants and needs of our organization. This is definitely a system that requires effort to input and maintain data but it more than pays for the effort with the results and reporting it provides. I function mostly as the administrator for our account but I do contribute to some work orders directly and review requests as well. Pros Implementation and customer support has all been very smooth and helpful. The user interface is simple and easy to use but also offers many different option for customization and filtering. Anyone in the organization can make a maintenance request and track its status in real time. The system provides great records and evidence for compliance audits. Cons There is no option for a shared license or low usage license. I have several operators or departments that may only do one maintenance task a week which I would like to track in the software, but I cannot do that without paying for a full license. Review Source JS Jordan S. Maintenance Manager Warehousing Used the software for: 2+ years ### "Ease of use, navigation and tech friendly" September 16, 2026 5.0 Have used this CMMS for several years and been very successful with it, I enjoy using it and it makes my job easier. Pros Ease of use, navigation, asset management, reporting on PM compliance, the timer on the mobile device. Cons Not enough options for bulk filtering causing the need to go into a long list of individual work order. The reporting can be confusing at times. Review Source KJ Ken J. Assistant Controller Building Materials Used the software for: 2+ years ### "User friendly " June 9, 2026 4.0 Overall experience has been great. We are able to build out the systems and organizations by the companies and users needs and wants. Also go ahead he speed that the company needs to go to gain user acceptance. Pros User interface is very friendly for our end users. We have had great adoption with the system don’t the friendliness to the users. Cons Lack of OEM parts and procedures available in the asset packages. Also when you attach a package to a piece of equipment and the OEM part is already created it creates a duplicate. Alternatives considered [IFS Cloud ERP](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reason for choosing MaintainX User friendliness, we would need to customize the system to get user acceptance. Switched from [Whip Around](https://www.capterra.com/p/148935/Whip-Around/) No purchase order module and lack of user acceptance. Review Source JR Joe R. Project and Reliability Engineer Chemicals Used the software for: 2+ years ### "Hawkins MaintainX Review" May 12, 2026 5.0 From the start, it's been wonderful! Excellent customer service and each time I have an issue, there's a thorough answer being explained to me. We've rolled out ~15 organizations at our company and its gained a lot of traction. Everyone i have worked with all say they enjoy working with MaintainX. Pros The simplicity of the software is unmatched along with the customer service team! Navigating through the software is very intuitive which helps with adoption. Cons There have been quite a number of changes that sometimes are hard to keep track of - for the most part they are communicated by the team and explained. Alternatives considered [Maximo](https://www.capterra.com/p/170474/Maximo/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Reason for choosing MaintainX Mobile application, user friendly, quality features. Switched from [Proteus](https://www.capterra.com/p/205227/Proteus/) Proteus was not set up with mobile application and it was not a modern MMS that was simple and user friendly. Review Source VR Verified Reviewer Facilities Manager Hospitality Used the software for: 1-2 years ### "MaintainX has been a benefit to my workflow. Easy to use and set up." April 8, 2026 5.0 My overall experience with MaintainX has been positive. From the user interface, to the parts tracking, asset management, and work order assignment, this aspect of my job has become a lot more streamlined. I have more time to do other more hands on aspects of my job now that my back of house is more efficient. Pros It has opened up a lot of new efficiencies in our workflow, parts management, inventory tracking and work order capture. Allowing other employees to submit work orders in a way that seamlessly integrates into the way I assign work orders to my staff has been a big improvement on a bootstrap google sheet. Cons A lot of features seem to be moving to the enterprise level tier. While Maintainx is a great partner in that they're able to work with you on pricing, the enterprise tier simply isn't in the budget for the what it offers currently. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing MaintainX At the time MaintainX offered a very high value per dollar spent. As time has gone on that value has become less and less but I like the software enough to continue using it despite features migrating to higher paid tiers. Review Source Tanner R. Maintenance Coordinator and Special Projects Retail Used the software for: 6-12 months ### "Easy Day to Day Work Orders and Clear Team Communication in One Place" March 6, 2026 5.0 MaintainX helps us keep maintenance work organized and visible for the whole team. Instead of work orders, updates, and notes being scattered across different places, everything lives in one system. That makes it a lot easier to track what’s been done, what still needs attention, and the maintenance history of equipment. Pros What I like most about MaintainX is how easy it is to use day-to-day. Creating work orders, tracking tasks, and checking maintenance history is pretty straightforward, which makes it a lot easier to stay organized. It also helps keep communication clear between the team since everything is in one place instead of spread across emails, texts, or paper notes. Cons I do like the app, but it's not as clear and easy to use as the browser. In my opinion there's too many drop downs in the main hub of the app and I would ideally like it to look and feel more like how the browser does. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing MaintainX Honestly because the MaintainX team reached out to me really fast when I signed up for a pilot and the other company I was interested in never got back to me. Switched from [Tango](https://www.capterra.com/p/191326/Facilities-Maintenance/) Previous CMMS was very overpriced. It was unreasonably slow and clunky and caused unecessary flow delays. The communication part of the system was very out of date as well and just overall clunky and hard to use. Review Source Scott U. Maintenance Manager Consumer Goods Used the software for: 2+ years ### "Driving Structure and Efficiency Through Modern Maintenance Management”" February 19, 2026 5.0 Overall, our experience using the maintenance platform has been very positive. It brings clear structure to how we track assets, PMs, work orders, labor time, and daily priorities, which makes it much easier to manage both people and equipment. Compared to our previous system, it’s far more user-friendly for technicians on the floor and supports real maintenance workflows instead of just reporting. The visibility into KPIs and task tracking helps drive better business decisions and keeps our team accountable. While there are still areas to improve — especially stronger recording capabilities and better mobile access compared to desktop — the system has significantly streamlined our operations and made day-to-day maintenance management much more efficient. Pros Maintenance isn’t just work orders — it’s how I run the operation. It helps me prioritize resources, track asset health, hold teams accountable, and make data-driven decisions. With KPIs, PM tracking, and visibility into our systems, I can stay proactive instead of reactive, which ultimately makes the entire facility run smoother. Cons One of my main challenges is that some of the data recording and documentation features don’t feel as strong or consistent as I’d like. I also notice a gap between the mobile and desktop experiences — the phone version doesn’t always provide the same level of detail or visibility, which makes it harder to manage things effectively when I’m on the floor. Alternatives considered [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Reason for choosing MaintainX Flow and management just seem more end-user friendly. Switched from [Fiix](https://www.capterra.com/p/74916/Fiix/) We made the switch from Fiix and Interix because we were experiencing poor customer service and felt the platforms were no longer evolving to meet our maintenance needs. In comparison, the maintenance system has shown consistent improvement and innovation. The user interface is much more intuitive and user-friendly, which has made adoption easier for our team and improved day-to-day usability across the floor. Review Source SD Su-Mari D. OEE Specialist and Digital Systems Administrator Food & Beverages Used the software for: 1-2 years ### "Worth the investment" March 26, 2026 5.0 We had a great experience, their onboarding process was well thought out, everything went smooth and they got us going fast. The AI powered procedure generation helped alot to save us time in getting everything set up. Our technicians were able to quickly master MaintainX, which I believe is a reflection of its ease of use. We are very happy and are enjoying the benefits of transparency and real time information and communication. Their parts inventory management and meter-based maintenance functionality has saved us money! Pros MaintainX is easy to implement, very customisable and easy to use. There is alot of training videos and how to documents available to help you find your own way around, but their helpdesk is knowledgeable and always fast to assist. They actually listen to their customer feedback and are always refining and improving their software. Its great that our technicians can work with it on their mobile phones and that we all can share information in real time. Cons MaintainX has a lot of great features, but some of them are only available at the top tier subscription which is a bit expensive. I also would have appreciated more support with integrations. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing MaintainX MaintainX was more aligned with our budget and needs. Review Source DM Daniel M. Director of Fabricating and Converting Construction Used the software for: 2+ years ### "Great software for anyone looking to take the next step in managing maintenance" March 10, 2026 5.0 This software has been a gamechanger for us. We previously managed all maintenance tracking manually. Now we have everything in one place and can easily refer back to any issues (reactive maintenance) and make sure that operators are completing PM's and doing so on time at a glance. Pros Easy user interface, provides very easy to understand tracking of maintenance, both PM and reactive, as well as metrics like MTTR and MTBF. Cons Nothing really stands out, usually any issues are resolved very quickly by the MaintainX team. The support team is very helpful and quick to help make changes and adapt to our needs. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Customer support, ease of use, implementation, functionality Review Source MM Missy M. Preventative Maintenance Scheduler Automotive Used the software for: 6-12 months ### "Happy with MaintainX Customer Support" June 18, 2026 5.0 It was slow at first and not all of our information/data could be transferred from Hippo so I had to perform a lot of extra work inputing information into MaintainX. After the initial start-up, \[sensitive content hidden\] has helped us tremendously by assisting us in learning about MaintainX and how to access the features. It is easy to use and if detailed information is entered by our employees, it is a very useful tool Pros Customer support - \[sensitive content hidden\] and her team have walked us through the process of switching to and using MaintainX Cons Really hasn't to do with MaintainX but with personnel at our company accepting new software and willing to change to MaintainX Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing MaintainX For the pricing, MaintainX was reasonably priced and had many features on our wish list. Switched from [Hippo](https://www.capterra.com/p/185789/Hippo/) Hippo discontinued the service our company purchased Review Source John C. TPM Coordinator Building Materials Used the software for: 6-12 months ### "Easy CMMS to implement and use" November 3, 2025 4.0 They made our transition from our old system to theirs very easy by providing us Excel templates to reduce the potential for formatting errors. They also helped us recognize differences in data types from our various sites and modify to fit everyone. Pros Ease of use by technicians and how quickly they were able to transition from our old system. We are tracking downtime much more accurately than with the old system. Cons Reporting really needs to keep up with the advances they are making in other areas of the system. I can now capture Planned Downtime, but it is difficult/impossible to report it. The meter capability is good but there is room for growth there as well. Switched from [ePAC](https://www.capterra.com/p/9425/ePAC/) Management decision, I was not part of the decision process. Review Source TN Travis N. Quality Assurance Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Highly Customizable Workflows, but Reordering Questions Is Frustrating" March 26, 2026 4.0 My overall experience with MaintainX is a positive one. Its adaptability means I can use it for many different processes within our plant. Using it to network with different teams on work orders allows quick communication and decisive action to be had, speeding up time intensive projects. The few times where I've contacted customer support, I've always felt heard. For the person that wants a user friendly interface and a tool that works for you rather than against you, I'd recommend MaintainX. Pros I appreciate MaintainX for its capacity for customization. I can easily create or change work orders and procedures to meet the needs of the business. I really appreciate the fact that I can change how the procedure flows based on the technicians' answers. This gives consistent and repeatable direction to the technician. MaintainX brings new employees up to speed quickly. The ability to include pictures with fields bridges gaps in employee knowledge and makes the inspections more efficient without additional oversight. Cons I find that moving a field from one position to another within a procedure is quite tiresome, and not always successful. This process involves grabbing the field and dragging it up or down to its desired position and releasing the mouse button. This practice is successful only about half of the time and can be frustrating when you've dragged it past 25 fields. An unsuccessful attempt returns the field back to its original location, where a user must try the movement again. Review Source GS Grant S. Manager Individual & Family Services Used the software for: 2+ years ### "Powerful tool for our day to day operation" April 10, 2026 5.0 Have saved hours and thousands. Easy to use. Covers all aspect of the organisation including purchases and inventory Pros Extremely easy to use. Elegant interface. Powerful. Well thought out. the constant upgrades constantly meet my wish list Cons Can be a little geocentric at times. Needs to think more internationally with choice of language and times for seminars Review Source JD Jacob D. Activities Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Maintenance Management Made Easy" August 7, 2026 5.0 From first finding out about MaintainX, to being 3 years down the line the experience with MaintainX has been smooth sailing. Queries are responded to quickly and the pricing remains justified for the product we have. Pros MaintainX allows us to easily manage work orders across our park. I can create work orders out onsite, assign them to specific teams/individuals, provide photos, prioritise and continue the conversation with them in the comments section. With all of ours assets logged and separated by location, we have a full demonstrable maintenance history for everything on our site. The team can request specific work orders that they would like doing, meaning quick reporting of faults across the whole site. With an easy user interface alongside quick customer support, Maintain X is worth every penny. Cons I am yet to find any issues that would make me consider using a different app. I am able to use all the features that I need. Review Source Smaranda Z. Head of Service Environmental Services Used the software for: 1-2 years ### "Life saver" April 2, 2026 5.0 Actually thanks to choosing MaintainX, I got promoted, reduced downtime in 9 Plants, have comprehensive reports and client extended the Service Contract Pros User friendly, efficient, clear reports,easy traceability,less downtime, faster reaction, API integration Cons Would love to be able to set other type of fixed costs, for example for clients that have chosen Complete Care packages for maintenance Switched from [ManWinWin](https://www.capterra.com/p/109248/ManWinWin/) The ex product was not delivering at all Review Source CM Clint M. Maintenance Manager Packaging and Containers Used the software for: 2+ years ### "Maintenance Manager" April 13, 2026 4.0 Great. All my account managers and people I have talked to have been great. There was a time when they were subbing out support to foreign country and made things incredibly difficult with the language barrier. Pros The ability to track all aspects of our asset lists and see when work orders were created. Accountability is key! Cons The switched the work order trigger based on hour meters to automations. It is clunky and it looks like its in Beta. This is the one that that we used alot and what I wished that wasn't changed. I know that it is bc it is going in the direction of AI controlled and I just don't like my options being limited. Review Source Eric D. Assistant General Manager Motion Pictures and Film Used the software for: 1-2 years ### "Great inventory tracking system for everyone! " April 6, 2026 5.0 We have been using the system since early 2024 and have made an aggressive push since late 2024 to use it as our full tracker and request system. We love its easy-to-use platform and its availably to be used on phones and tablets as well. Pros Streamline inventory tracker. We use it daily to check in and out our dock activity as well as our service to our equipment. Cons I don't have any complaints about the system. It meets all the goals that our company currently uses it for. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.