# Page 18 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is MaintainX the right CMMS solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179296/GetMaintainx/reviews

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MaintainX

4.8 (993)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 17th, 2026

# Page 18 - Reviews of MaintainX

## Showing most helpful reviews

Showing 426-450 of 993 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Facilities Operations Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great service, great product"

June 4, 2024

5.0

Pros

The support offered to our team to optimize the product

Cons

This product can’t always personalize to exactly what we need.

Review Source

DH

Darryl H.  
Maintenance Manager  
Medical Devices  
Used the software for: 6-12 months

### "MaintainX "

June 12, 2024

5.0

\[sensitive content hidden\] has been great and very easy to work with. She has went above and beyond to help with the learning and implementation of MaintainX and continues to be a great help.

Pros

Ease of use and real time updates. Great customer support with \[sensitive content hidden\] providing exceptional support.

Cons

Not any at this time. Problems I have had were easily rectified by MaintainX and most were lack of knowledge on my part.

Review Source

JH

Jordan H.  
Equipment and Instrumentation Manager  
Veterinary  
Used the software for: 1-2 years

### "MaintainX in Veterinary Lab Diagnostics"

June 10, 2024

5.0

Pros

\-Ease of use -Flexibility to add/remove locations, users easily without risk to data -Reporting dashboard makes it quick to pull data you find critical to your needs. -Integration capabilities -Customer service is quick and one on one to adapt to your unique needs.

Cons

\-Wish user feature access/lockdown was more customer addressable without the need of backend support.

Review Source

CW

Chris W.  
Maintenance Inventory Specialist  
Food & Beverages  
Used the software for: 1-2 years

### "MaintainX Review"

June 12, 2024

5.0

Pros

It's easy to use for a variety of skill sets and starting points. We mostly use it for the Inventory Tracking at my facility.

Cons

Difficulty onboarding Maintenance Technicians.

Review Source

SC

Scott C.  
Director of Engineering and Maintenance  
Building Materials  
Used the software for: 6-12 months

### "Maintain X"

June 18, 2024

5.0

Positive. I have had a positive experience.

Pros

Ease of use with MAU for my Maintenance Team

Cons

Some customer support representatives are heads and tails different than others, some know it well and other don't know a thing.

Reason for choosing MaintainX

Ease of implementation and use with MAU.

Review Source

PB

Preeti B.  
Office Manager  
Machinery  
Used the software for: 6-12 months

### "Maintain X review"

June 5, 2024

5.0

best inventory /service software i have used so far. Very easy to use. Customer service team is excellent starting with sales to follow ups.

Pros

it is amazing how easy it is to use, the ability to be able to customize to our needs

Cons

honestly none so far, i cant think of anything at the moment

Reason for choosing MaintainX

This is a far better product in terms of usage, and how friendly it is

Switched from

[OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/)

This is a far better product in terms of usage, and how friendly it is

Review Source

RL

Rebecca L.  
Engineer Operations  
Medical Devices  
Used the software for: Less than 6 months

### "Positive review"

December 18, 2024

4.0

Pros

Interactive interface on the app super helpful

Cons

If wifi is lost, app may not hold the info inputted

Review Source

BV

Brian V.  
Process Engineer II  
Machinery  
Used the software for: 6-12 months

### "Simplicity "

June 19, 2024

5.0

Pros

The creation of work orders and procedures is very streamlined. You can add .PDF’s, images, videos, or links to individual steps in a procedure and that’s a great feature.

Cons

I have nothing negative to say about MaintainX.

Review Source

BK

Brandon K.  
Safety Cordinatior  
Farming  
Used the software for: 1-2 years

### "Maintain X Review"

June 14, 2024

5.0

Very good. Excellent customer service.

Pros

I like the ability to run reports on work orders to track completion by orgs and individuals.

Cons

I would like to be able to move work orders across orgs.

Review Source

JS

Johann S.  
General Managers  
Packaging and Containers  
Used the software for: 1-2 years

### "Excellent mobile fit for purpose tool"

May 10, 2024

5.0

Outstanding customer service and support - I cannot think of a more positive experience from an IT platform provider (given that we only use 32 licenses - we feel like we are treated like a mayor/significant customer - well done)

Pros

Easy to use, easy to onboard and integrate, exceptional (virtually real time) customer service and query management, versatility of application, making information visible across the organization. We've had an extremely positive product and service experience thus far

Cons

Not a lot missing, perhaps if they could create better step-costing (i.e above 20 users/30 users and so forth) we would roll it out much further into the organization as (say) 20 or 30 users use it all the time but if we we had another 20 or 30 'restricted use' licenses at half the cost we would add this one (the ROI drops at a point when you add more and more licenses for staff that uese it less frequently for narrow uses i.e. part stock control/inventory)

Alternatives considered

[UpKeep](https://www.capterra.com/p/145635/UpKeep/)

Switched from

[UpKeep](https://www.capterra.com/p/145635/UpKeep/)

Cost - we get 95% of what Upkeep does at half the cost

Review Source

DM

DJ M.  
Millwright  
Glass, Ceramics & Concrete  
Used the software for: 1-2 years

### "Everything I need in one place"

May 9, 2024

5.0

I've been an industrial mechanic for over 25 years. I've worked with shelves of parts catalogs with phone numbers and names scribbled on them, with faded faxes, photocopies and breakdowns stapled to the covers or stuffed into binders with manuals with missing pages. Spreadsheets with lines and lines of parts numbers and costs, inspection paper sheets covered in dirt and grease, static-y two-way radios for site equipment service calls, drawers full of half-used PO books with conflicting numbers that mean nothing (I can use YYYYMMDD-HHMM as my PO numbers now!) And that was the trade life. Now there's MaintainX. ALL OF THAT in one easy to find place, at your desk or on your phone. The job is still challenging. But MaintainX makes it easier.

Pros

It links suppliers to POs to spare parts inventory, which links to the assets, which links to inspections, which links to downtime tracking, which links to the mobile app so operators can call for service and automatically leave a record of it on the asset in question...

Cons

Seriously, the only thing that irks me a bit is when I order parts or supplies that have more than two decimal places in the cost. And I hear they're working on that ;-).

Review Source

JV

Jeremy V.  
Coordinator  
Oil & Energy  
Used the software for: 1-2 years

### "MaintainX Review"

June 13, 2024

5.0

Pros

It is easy to use and navigate through.

Cons

There isn't much to disklike at all with this program.

Review Source

AL

Anthony L.  
Director of Facilities  
Automotive  
Used the software for: 2+ years

### "User friendly and always improving"

June 6, 2024

5.0

Pros

Always forward thinking. Support team is awesome!

Cons

Inventory tracking and movement needs some help.

Review Source

SO

Stephanie O.  
Lead Maintenance Administrator  
Automotive  
Used the software for: 6-12 months

### "MaintainX Review"

June 14, 2024

5.0

Great! Our company adapted very well with the transition to MaintainX and daily use.

Pros

Ease of use. Great customer service. Easy to navigate, teach to employees and easy to maintain.

Cons

Not being able to set up locations without sending to MaintainX Rep first for it to be functional. No options for different time zone settings

Review Source

MC

Manish C.  
Maintenance Manager  
Building Materials  
Used the software for: Less than 6 months

### "User friendly software"

June 13, 2024

5.0

Pros

User friendly. can be accessed from any location.

Cons

No planner user mode Reporting can be made even more open where user can add any columns etc

Reason for choosing MaintainX

User friendly. Can be used from any device, Interface is modern

Switched from

[Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)

Liked Maintain X features over the old system

Review Source

TR

Tyler R.  
Facilities and Safety Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Intuitive System"

June 21, 2024

5.0

Pros

Really intuitive, perfect for small to mid size companies.

Cons

You can’t add multiple assets on one work order

Review Source

JD

Joan D.  
Property Administrator  
Automotive  
Used the software for: Less than 6 months

### "Great product and tech support"

June 7, 2024

5.0

The MaintainX user experience is a positive one. The support team is actively looking for ways to support our team. We speak about every two weeks and maintain an open form of communication.

Pros

The best feature is the ease of access and shared information among team members. This allows us to always be responsive, timely, and follow-through on maintenance requests, and track the progress.

Cons

The timeframe for use does not warrant a "dislike" factor at this time.

Review Source

MV

Michael V.  
Facilities Equipment Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Great CMMS software"

June 27, 2024

5.0

so far Maintainx has been very helpful and easy to work with

Pros

\*great customer service \*asset tracking \*pricing

Cons

there hasn't been anything yet that I haven't liked

Review Source

VR

Verified Reviewer  
Maintenance Planner  
Wine and Spirits  
Used the software for: 1-2 years

### "Great Support when transitioning to digtal"

May 3, 2024

3.0

"It's been a challenging journey, but most of the problems you are facing are due to the presence of incorrect data. This is where our customer support team comes in. I hold regular meetings with them to ensure that we are all set for success. I do wish that the app had a more user-friendly interface, with visual aids and a search function similar to Google. However, I must say that it is a well-designed and forward-thinking product that will certainly enhance your overall efficiency."

Pros

Great support and they are on the right path to have an front line first app

Cons

The lack of customizations and the lack of levels of access and cost.

Reason for choosing MaintainX

I was not an employee when the product was chosen.

Review Source

JL

James L.  
Venue Tech  
Entertainment  
Used the software for: 6-12 months

### "MaintainX is vital for any tech team"

March 27, 2024

5.0

Pros

Tracking of assets and work history means you can keep your boss and coworkers up to date on what’s going on. To help teams outside your department communicate. But most importantly, track what work has been done to inform what needs to be improved this time.

Cons

MaintainX needs a further options to upgrade their filters on the fly. So that highly specific filtering can occur.

Review Source

HG

Hannah G.  
Operations Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Thank you \[sensitive content hidden\]"

June 12, 2024

5.0

\[sensitive content hidden\] has been a huge help in getting us to where we are and has genuinely been a joy to work with! We are super excited to get going with the system and \[sensitive content hidden\] is a huge part of our excitement.

Pros

Although we have not yet made our Maintain X live as of yet, the set up process has got us really excited to have everything we need on one system. We are excited to have the relevant data for our clients to hand without wasting time searching across multiple systems for the info.

Cons

I have not yet found a con per se! It would be good to restrict the engineers ability to make amendments to the system.

Review Source

sG

scott G.  
maintenance manager  
Wholesale  
Used the software for: Less than 6 months

### "maintenance"

May 31, 2024

4.0

still setting up and getting all items corrected

Pros

establishing an automatic system beside the outlook file i was using

Cons

easy to use, able to add pictures to the assets

Reason for choosing MaintainX

company directive after they sourced out who to go with

Review Source

DS

Doug S.  
Facilities, IT and Systems Manager  
Government Administration  
Used the software for: Less than 6 months

### "Couldn't do my job without it"

May 8, 2024

5.0

Pros

Ease of use, being all over our County it enables me to assign work orders on the fly

Cons

Nothing, there is literally nothing I don't like about it

Review Source

Alex F.  
Maintenance Engineer UK  
Paper & Forest Products  
Used the software for: 6-12 months

### "The only CMMS you should consider."

August 15, 2023

5.0

When we made the decision to choose MaintainX as our CMMS, our account manager was very thorough and helped us to be up and running in a matter of days. We were already gaining benefit after around a month of use. Admittedly the team at MaintainX shouldered a lot of the workload, but it really helped. This kind of support is what I suspect makes MaintainX such an easy choice. People couldn't quite believe how fast we were able to integrate.

Pros

MaintainX has much to offer. If I were to nail it down to one thing, I would need to point out that the ease of use comes first and foremost. It is the one thing my team have all fed back as the major factor when picking it up for the first time.

Cons

I don't want to seem negative, because overall, the system is phenomenal. If pressed, I would have to say that compatibility with other software could be better. This isn't really a fair criticism though, as the team are constantly updating the system.

Alternatives considered

[Prometheus](https://www.capterra.com/p/235335/Prometheus/)

Reason for choosing MaintainX

MaintainX just seemed so much cleaner. The overriding reason was that MaintainX allowed us to make this choice and hit the ground running. Not many alternatives would allow us to be so productive from the moment you install the app.

Switched from

[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)

SAP was too challenging for our team, users were leaving shift and getting locked out of the system. We also found that there was a steep learning curve, along with a very limited functionality for maintenance management overall. No real-time updates and we never had the ability to use this with mobile devices.

Review Source

NG

Neal G.  
Maintenance Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Best in class!"

August 15, 2023

5.0

Overall it was and has been great I do recommend this product for a specific scale of operation that's not looking for a full enterprise level solution.

Pros

The ease of use for myself the administrator and how simple it is for the technicians to use.

Cons

Sometimes the view of what is completed and what is open on the home page is not the easiest to filter for a quick view and the PO's only allow for USD and no other currency which is hard when we do a ton of overseas purchasing of machine parts.

Reason for choosing MaintainX

The cost and ease of use as well as the dashboard metric. Less clutter then some of the competition. the way you setup and deploy the system was the easiest I have ever used and I have deployed two other systems and managed about 5 others. This is by far the most straightforward in all areas.

Review Source

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