# Page 21 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is MaintainX the right CMMS solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179296/GetMaintainx/reviews

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MaintainX

4.8 (993)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 17th, 2026

# Page 21 - Reviews of MaintainX

## Showing most helpful reviews

Showing 501-525 of 993 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BC

Blake C.  
Maintenance Planner  
Chemicals  
Used the software for: 6-12 months

### "Biokyowa Maintenance Planner Review"

October 18, 2022

5.0

I am very happy with MaintainX. The customer suport is very helpful. We are able to add an endless amount of information to our database very easily.

Pros

The user-friendly interface is very easy to navigate. We are able to use this technology with various age groups of technicians and everyone was able to catch on quickly.

Cons

Our major issue on the software is not having the ability to auto generate new procedures from within a procedure. For instance, if I have a procedure that says "Is a hot work permit required?", If the answer is "Yes", it would be nice for the software to automatically add that "Hot work procedure" to the work order instead of an admin having to add it. It would also be nice if technicians could add procedures on their own from their tablets.

Switched from

[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)

We wanted a more user friendly option that also allowed our technicians to start completing work orders digitally instead of using paper.

Review Source

MB

Mark B.  
Head of Operations  
Telecommunications  
Used the software for: Less than 6 months

### "MaintainX - Love the mobile app!"

November 5, 2023

5.0

MaintainX had great user experience so far including the onboarding from the MaintainX team who answered many initial questions and gave demo walkthrough of the app and features. The rest is very intuitive to use and great to have both mobile and web browser options. API is also a feature I want to explore and am excited to see.

Pros

The mobile app was the selling feature for me, since it is very easy to walk around with a phone in your hand and use the program. Using this as a company database for assets and scheduling has been easy to implement so far.

Cons

Unless you are using all the features, the program might be considered expensive for some users.

Review Source

JB

Jade B.  
Quality Assurance officer  
Wholesale  
Used the software for: 1-2 years

### "Needs a little improvement."

January 19, 2023

4.0

Definitely a positive for our business

Pros

The way we report maintenance jobs is very efficient and easy to use. And the simple breakdown of job status you can review progression.

Cons

The crashing of the mobile app is the only con I have. I went into detail review the mobile app in the questionnaire. Essentially it slows and stops while entering Descriptions then you have to close the app and restart it.

Review Source

EL

Eldrick L.  
Technology Manager  
Facilities Services  
Used the software for: 6-12 months

### "MaintainX Keeps us Organzed"

July 14, 2023

5.0

Pros

Ease of use. The ability to customize forms and complete on a mobile device.

Cons

I do not like that when a report is sent to a customer, it list every time the work order was updated and by whom. No Need for that in our line of work.

Alternatives considered

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)

Reason for choosing MaintainX

Price.

Review Source

MN

Miguel N.  
Facilities Technical Specialist  
Facilities Services  
Used the software for: Less than 6 months

### "MaintainX was a great investment!!"

November 3, 2023

5.0

Overall the experience has been great! It didn't take much time to set everything up and once everything was dialed in, the software has been amazing to work with. It has allowed for a quicker and more efficient work to be done and saved lots of time.

Pros

MaintainX has allowed us to increase productivity and efficiency by a huge amount! The ability to have our staff create requests at ease is a huge asset. The work orders allow for us to have a detailed list of tasks that need to be completed during the day/week.

Cons

I would like the ability to edit or add previous meter readings. This would allow for an easier and quicker onboarding of the software for companies. This also allows for the new company to have up to date metrics and reports on their meters from day 1.

Alternatives considered

[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)

Reason for choosing MaintainX

The simple and easy to use app along with a simple UI was one of the biggest reasons why we chose MaintainX. We wanted to make sure that all of the staff would be comfortable with learning the new system and have a smooth onboarding experience.

Review Source

LB

Luke B.  
Service Engineer  
Medical Devices  
Used the software for: Less than 6 months

### "Perfect software to quickly set up and go"

November 3, 2023

5.0

Brilliant, I was able to dive in head first and get a full maintenance schedule for the next 5 years, along with over 100 assets all with an individual fault request portal, custom servicing stickers for information, all within 1 month of signing up. It has really revolutionised and streamlined our maintenance.

Pros

The overall set up and integration was extremely easy, a few days sat down with my current schedule and I was able to transfer it all over and create a much better system. As well, the customer service is always very friendly and quick. Also, whilst using it there seems to be constant upgrades to the system based off of user feedback which is nice to see. We use this everyday from service reports to PPM and stock checks. The QR codes for assests are EXTREMELY useful.

Cons

Some features could be better streamlined to do more complicated checks, but most ideas are possible with the time. Also a more editable request portal would be ideal

Alternatives considered

[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/)

Reason for choosing MaintainX

Better reviews when looking online.

Review Source

CL

Collin L.  
Sales Manager  
Furniture  
Used the software for: 1-2 years

### "MaintainX has changed our business"

November 19, 2021

5.0

Overall this has made our business process much simpler and has given us a much more professional look. The reviews are easily review and can embed to your website. I am a HUGE fan of this program.

Pros

Ease of use, Professional and easily manageable quotes. Ability to attach photos to quotes. Easy automated Follow-Up.

Cons

Integration with quick books online could be improved with tax rates and discounts being made their own line items instead of at the bottom like QB.

Reason for choosing MaintainX

Insightly is janky, integration doesn’t work at all, the interface is very hard to navigate.

Review Source

Jason B.  
Maintenance Director  
Construction  
Used the software for: 2+ years

### "Organization and work load efficiency "

October 18, 2022

5.0

I have used it for 3-4 years and have had great success organizing work ordered and having access to the service history of areas and associated equipment used within our facility.

Pros

The mobile application allows me to send work orders directly to the employees I am tasked to manage so workflow is optimized and done quickly.

Cons

The application I utilize does everything I need it to so I do not know of a con to it at this point

Reason for choosing MaintainX

The cost was the main factor in the beginning but stayed due to ease of use.

Review Source

JM

James M.  
Owner  
Warehousing  
Used the software for: 2+ years

### "Makes my life easy…"

January 19, 2023

5.0

Pros

I have a small chain of storage facilities and maintain X is the perfect solution for me. We have a small crew without a central office so we all can create work orders and assign them and monitor the progress, our rental manager, our maintenance manager, and the \[SENSITIVE CONTENT\] can all manage tasks related to customer service and maintenance. The specific features are very easy to use, can be assigned to specific people and specific sites.

Cons

I don’t really have any cons about MaintainX ex. It fulfils all of our needs.

Review Source

JD

James D.  
SQF Practitioner/maintenance/safety  
Packaging and Containers  
Used the software for: 1-2 years

### "Great program"

August 3, 2023

5.0

Pros

After initial setup the system is easy to use.

Cons

The only thing I would like to see is better scheduling options (Like schedule for the third Tuesday of each month)

Review Source

AM

Andy M.  
Corporate Equipment Reliability Manager  
Packaging and Containers  
Used the software for: 6-12 months

### "MaintainX review"

October 18, 2022

5.0

Good platform, great support. Still needs some growth, but happy with results so far.

Pros

Simple and easy to use & learn. Fast turnaround on support.

Cons

Some capabilities are limited by constraints of the program. Example- cross-category escalation capability, scheduling block, “bad actor” asset tracking Pareto. Some aspects are only attainable through enterprise level.. the cost is higher than what you currently get out of it in my opinion.

Alternatives considered

[Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)[Infor CRM](https://www.capterra.com/p/148351/Infor-CRM/)

Reason for choosing MaintainX

Price and ease of use

Switched from

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)

Too expensive per license, no super users without enterprise level, complicated layout and difficult to learn quickly.

Review Source

Warren G.  
Maintenance & Facilities Manager  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "MaintainX 7th Month Review"

January 19, 2023

5.0

It is an ongoing learning and data entry process, mostly because the business is older and has never had a CMMS. This is the 5th CMMS I have used in my career and is by far the best.

Pros

The ease of navigation through the software and good support.

Cons

The data insertion blocks need to be a little darker.

Reason for choosing MaintainX

Very competitive cost is one reason. The other reason is that all the tools in MaintainX covered everything we need.

Review Source

VA

Verlin A.  
Maintenance Tech  
Logistics and Supply Chain  
Used the software for: 2+ years

### "MaintainX Review"

February 15, 2023

4.0

We have had a good experience.

Pros

It allows me to add pictures to the material I write. I like the way it lets you maneuver and forth through it's screens. The tracking and following of who's done what and how long it took is great for us.

Cons

Don't really have any cons. I work with it every day. Just keep improving the product and moving it forward.

Review Source

BS

Bill S.  
Property Care Manager  
Retail  
Used the software for: Less than 6 months

### "Great Program at a great Price"

May 25, 2023

5.0

I have only been with Maintain X for a few months but it has really helped our company. We are able now to see what work is needed, see how long it took for the repairs to happen, as well as be able to have a report at the end of the year to help us budget. This reporting also allows our finance team, as well as the owners of the company, to see what repairs needed to be done throughout the year.

Pros

For myself being able to track our Preventative Maintenance and work orders is crucial. I manage the property care for 6 stores as well as 5 rental properties. Having all the information I need in the palm of my hand is crucial. Maintain X helps be acquire that information quickly and easily.

Cons

the toughest part I had when going to Maintain X was figuring out how everything functioned. I would like to see some more features added to the different categories to help distinguish different parts, as well as the different types of assets that companies can have. I would also like to see more integration with metering and how those could be utilized in the reporting. It would also be nice to where if an asset is "down" there would be an option in the acceptance of a work order so that the asset could be labeled "offline" from there rather than having to manually go find the asset to mark it in the program.

Review Source

NK

Noah K.  
Maintenance tech  
Education Management  
Used the software for: 6-12 months

### "Overall great software"

April 24, 2023

5.0

Overall experience has been great we are now documenting and keeping track of all of the day to day tasks along with the weekly and monthly tasks that way we can track and see everything going on and make reports when needed which just makes everything so much easier.

Pros

I love how easy it is to use. The work order system is perfect and exactly what we were needing to keep track of and document our everyday tasks. I love the repetitive work order to keep track of the weekly and monthly processes we do and it’s just overall awesome! Not to mention the customer service is incredible!

Cons

About the only problem I have is that not all the features are available on your phone or iPad you have to have a desktop of some sort to be able to use all the features. Other than that it’s pretty awesome

Review Source

Corey S.  
Men’s Basketball Coach  
Higher Education  
Used the software for: 6-12 months

### "I absolutely love this product!"

August 4, 2023

5.0

Streamlined communication on work orders has increased the productivity of everyone at our school so much. Can’t even imagine how we got anything done before this product.

Pros

The ease of submitting a request is my favorite aspect of this app. If I need to add a picture or video I can easily do that within the app as well. Then you can easily track the progress and communicate about the project all in the same place.

Cons

The only thing I don’t like is if I create the request, and maintenance forgets to close it out when they are done, I can’t mark the request as completed myself. Something really small and pretty insignificant but would be a nice feature.

Review Source

RB

Ryan B.  
CEO  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great Switch"

August 29, 2023

5.0

Overall a positive experience with the ease of implementation and continuous use. Only took a few hours to setup all assets and inspection templates with no assistance. This is a very straight forward product.

Pros

We utilize MaintainX for daily vehicle inspections, asset management, and logging vehicle repairs. We switched from a software that specialized in fleet management do to the lower cost and ease of configuration. Previous software only completed inspections. MaintainX can handle the inspections and keep track of our open work orders and helps our team stay on the same page for all assets.

Cons

At this moment there is not any thing I can list negatively about Maintainx.

Alternatives considered

[Fleetio](https://www.capterra.com/p/120855/Fleetio/)

Switched from

[Driveroo Inspector](https://www.capterra.com/p/183086/Driveroo-Inspector/)

Cost and convenience

Review Source

KD

Kimthay D.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Workorder creation "

August 4, 2023

4.0

Overall, maintainX is a useful platform for industrial companies to reduce the paperwork and also can trace back all the pending/completed tasks.

Pros

Word order creation is the most feature that is very useful and supports the team to know what is the pending task and needs to solve before the deadline.

Cons

My request button for the user is easy to trace on the pending/completed task but for the full user level up I would like to ask the MaintainX team to add the "My request button" on the feature platform to make the full user level up can also trace their job request.

Review Source

SAudL

Sheikh Ammad ud din L.  
Lead Planning Engineer  
Oil & Energy  
Used the software for: 1-2 years

### "Maintain X Performance Review"

August 15, 2023

5.0

I like Maintain-X, it helps me to control my asset's integrity, keep control of my Inventory, and plan preventive maintenance on time.

Pros

Work order Management, Asset Management, Asset, and Parts Tracking and Inventory Management

Cons

I like Maintaix-X to improve in their reporting section, add more features as better filtering

Review Source

PM

Patrick M.  
Executive Director  
Hospitality  
Used the software for: 6-12 months

### "MaintainX is the best CMMS for the money"

November 19, 2021

5.0

A+ product with great assistance from the MaintainX staff

Pros

This product will perform as advertised for way less money than other CMMS products. You can have full users and requesters. I used MaintainX at a different organization and when I took this new position I had to have it. Also, MaintainX allows you to pay monthly instead of a large yearly fee.

Cons

I am still learning the reports and how to utilize

Reason for choosing MaintainX

Cost was the main factor; also, I was familiar with MaintainX

Review Source

CW

Christopher W.  
Property & Fleet Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "MaintainX checks the boxes for my maintenance needs!"

February 25, 2020

4.0

I oversee Property and Fleet maintenance for a small rehabilitation company that sets up clients in supported living environments. When I came into the position, there was no process for staff to submit these requests, so they would fly in by all sorts of methods: texts, emails, calls, quick shout-outs, etc. It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything. After researching a few potential apps, I knew that I wanted the process to be as simple as possible for our staff. When there's a maintenance issue: 1) Take a photo (which often describes the issue in more detail than our staff thinks to do); 2) Briefly describe the issue; 3)Hit send. I also appreciate being able to reference the specific work order within the app to ask follow up questions and to let the requester know when the work order is done. MaintainX checks the boxes for my maintenance needs!

Pros

I really enjoy the ease of use of the app for both myself and our staff in submitting work order requests. 1) Take a photo; 2) Briefly describe the issue; 3) Hit send.

Cons

I had a bit of an issue trying to get some of our staff to adopt the new process of using an app to submit work order requests - even though it couldn't be any easier. By old (inefficient) habits, they still wanted to text, email, call, shout-out, etc when there was an issue. As much as I tried to encourage them to use the app in these instances, I couldn't ignore their requests - which just further conditioned them to head in the wrong direction. After mentioning this issue and asking for a "Requester tab" to be available when creating a new work order, the MaintainX team worked to build this suggestion into their software (shout-out to Hugo!). Now I have the secret weapon to gently nudge our staff to learn the ease and benefits of using the MaintainX app!

Review Source

Irene M.  
TECHNICAL SERVICES MANAGER  
Food Production  
Used the software for: 6-12 months

### "Simple and very effective tool for handling work orders and preventive maintenance "

April 24, 2023

5.0

Pros

I like the way the app is easy to understand since the most technologically challenged person in the room can understand the app so implementation is easy.

Cons

I don’t like the calendar management. I hope it’s like drag and move schedule easily like in google calendar or apple calendar.

Alternatives considered

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Reason for choosing MaintainX

Because of the ease of use and can be used in an app in your phone

Review Source

JM

Jeffery M.  
Maintenance  
Packaging and Containers  
Used the software for: 1-2 years

### "Smart helper "

October 15, 2022

5.0

I like it. More training would be nice. I believe it should be something that maintenance tracking should be more organized. Parts list is vag

Pros

It has the potential to be great tool. You can always look up the asset. Find the belt size or even the motor size

Cons

Training needs more attention. That’s also got to do with management. It would be nice if it. Would list break fowns

Review Source

SW

Steven W.  
Facilities Manager  
Religious Institutions  
Used the software for: 2+ years

### "Great app to help with facilities and maintenance"

June 28, 2022

5.0

MaintainX has made our maintenance department more effective and efficient. It helps our employees stay on track with less down time.

Pros

MaintainX is reasonably priced and easy to use. It allows you to configure things the way you need them set up and it is easy to enter new work orders and track their progress.

Cons

The reporting features can only be run on the desktop software. It would be nice to be able to view reports on a mobile device but it isn’t a deal breaker.

Review Source

LF

Lonnie F.  
Manager/Coordinator  
Mental Health Care  
Used the software for: 2+ years

### "MaintainX review 8-4-23"

August 4, 2023

5.0

Very positive experience, people are receptive to suggestion on improvements

Pros

The communication on how to do things, The hands on help you receive, and ease of use.

Cons

The font can not be changed to customize procedures.

Reason for choosing MaintainX

Fit my needs for what I was doing

Review Source

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