# Page 22 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is MaintainX the right CMMS solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179296/GetMaintainx/reviews

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MaintainX

4.8 (993)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 17th, 2026

# Page 22 - Reviews of MaintainX

## Showing most helpful reviews

Showing 526-550 of 993 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

David H.  
IT Director  
Automotive  
Used the software for: I used a free trial

### "Better Than Any Other Work Order Software or Mobile App"

August 27, 2019

5.0

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pros

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Cons

I would like to see the ability to have work orders created based on known email addresses as well.

Alternatives considered

[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)

Reason for choosing MaintainX

MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.

Switched from

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.

Review Source

JD

Justin D.  
Electromechanical and Technology Supervisor  
Consumer Goods  
Used the software for: 1-2 years

### "Maintain X is amazing!"

August 7, 2023

5.0

Extremely User-Friendly. Managing work orders and scheduling PMs has never been easier. The customer service is fantastic.

Pros

I love this product. It has helped my company streamline our maintenance work order system as well as parts inventory and asset management. Our PM schedule is much easier to follow and my employees were able to use this software easily and have been more efficient.

Cons

The only things I've had issues with have been minimal. I have made suggestions on these minor things and the company has worked to fix those issues quickly.

Review Source

VR

Verified Reviewer  
Machine Maintenance Lead  
Machinery  
Used the software for: 1-2 years

### "Fantastic CMMS at an affordable price"

February 17, 2023

5.0

Everyone is very friendly and happy to help. The software is also very easy to use.

Pros

Ease of use, very customizable, and no implementation fees.

Cons

No cons. For me I have no issues with this CMMS.

Alternatives considered

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)

Reason for choosing MaintainX

No sticker shock, Unlimited request users, No implementation fee. Great price per user.

Review Source

EP

Eric P.  
Technical Services Manager  
Packaging and Containers  
Used the software for: 6-12 months

### "The most user friendly CMMS program out there"

August 25, 2023

5.0

Seamless. My team had a very short learning curve with the software and MaintainX is gaining visibility in our company. Customer service has been fantastic.

Pros

App based. Anyone with a phone can use this program. Very modern, sleek design. Ease of use really drives participation in the program.

Cons

We haven’t done a very deep dive into the software, so there is some uncertainty of how this might integrate into other software we’re using.

Review Source

David G.  
Maintenance Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Quick implementation"

November 13, 2023

5.0

Pros

Its very intuitive, easy to work with, easy to implement, and easy to train the team on.

Cons

Its a little pricey, but the cost is worth the information, and overall use of the system to bring all of our facility equipment together.

Alternatives considered

[COGZ CMMS](https://www.capterra.com/p/27989/COGZ-CMMS/)

Reason for choosing MaintainX

Ease of use and implementation. Great user interface.

Review Source

Tyler R.  
President  
Facilities Services  
Used the software for: Less than 6 months

### "The best out there, and still getting better!"

November 13, 2023

5.0

Love it! So far does everything we need it to in a great user friendly platform

Pros

Ease of use, cross platform (great mobile app), great features

Cons

Some features/settings not quite tweakable to how we need them… yet

Alternatives considered

[Fiix](https://www.capterra.com/p/74916/Fiix/)

Switched from

[Fiix](https://www.capterra.com/p/74916/Fiix/)

Cost, features, complexity, mobile app differences

Review Source

KB

Kattie B.  
General Manager  
Executive Office  
Used the software for: I used a free trial

### "Love this app. Perfect for our company"

October 4, 2023

5.0

so far so good, I love how attentive the account manager is and how helpful everyone has been.

Pros

The customer service is amazing and ready to spring into action to help out. They are very helpful and act like they care. Very pleased with the interaction for sure!!

Cons

The only thing that I feel could be more helpful would maybe be a video of how to use it or what does what. I think I found out about some useful things by speaking to the rep but all in all I don't have much to complain about.

Reason for choosing MaintainX

Customer service was high on the reason why and the pricing is very reasonable. The ease of the platform was a huge plus. Please don't jack up pricing like the other platforms!!

Review Source

JF

Jessica F.  
Business Owner  
Construction  
Used the software for: I used a free trial

### "Perfect Software!"

July 21, 2021

5.0

This is the best Software I've found so far in the last 10 years of being in business.

Pros

Easy to use, less brain power required in less time! With smooth operation, entry, management, tracking and retention goes with the flow of each individual work order effortlessly and seamlessly. Its simple and thorough with options to key in as much data as preferred.

Cons

The amount of times a sales rep contacts me is a bit in excess. I have limited time to manage, maintain and operate our company and the daily emails and texts are stressful.

Reason for choosing MaintainX

Convenient, time saving, easy to use, best compilation of ALL file and record types. I love this software!

Review Source

FR

Frank R.  
Technolgy lead  
Machinery  
Used the software for: 6-12 months

### "Great for Preventive Maintenance"

March 8, 2024

4.0

Makes having a maintenance schedule more organized and makes the flow much easier. Things get done on time and if not, it is easy to audit. Overall a good experience.

Pros

The ability to have so many different types of equipment, departments, all in one place but able to filter out and make personal filters to see exactly what you are looking for.

Cons

On the mobile app there isn't a tab for requests if you're a user. It would be a benefit if you could see all requests and filter with the same capability as the desktop version. It's still in the mobile app but not with the same capabilities.

Review Source

MG

Melvin G.  
Facilities Director  
Real Estate  
Used the software for: 6-12 months

### "Great Product!"

April 24, 2023

4.0

MaintainX has really made things easy for us when it comes to work orders

Pros

Easy to use and mobile app allows for instant access to important information.

Cons

As the person responsible for approving or denying requests, I'd really like to have the option to make certain fields mandatory for users that are submitting a request. requestors should always include a location and add pictures to any request. Those are extremely important in work order requests. Administrators should also always get notified when another full user creates a work order.

Reason for choosing MaintainX

ease of use

Review Source

CW

Clarissa W.  
Property Administrator  
Commercial Real Estate  
Used the software for: 6-12 months

### "Great Tool for PM's"

January 20, 2023

5.0

This software has really helped streamline our Work Order process. Before, we were still using paper and a fax machine to send and track all of our daily work orders for multiple properties. MaintainX has helped us and our Maintenance Team to get to work orders faster and more efficiently. They are able to receive alerts right away when there are new work orders without making a trip to the main office to pick up a piece of paper. We were able to get rid of the dreaded Work Order Tracking Binder... and, we are reducing paper waste and helping the environment, win-win!

Pros

Ease of use. We have a few users who are not 'tech-savvy', but they were able to pick up this new tool and put most (if not all) of the functions to great use! So far, so good!

Cons

We really have not come across any features we haven't liked. There are some that we just don't use, but it's as simple as that, we just don't use them!

Alternatives considered

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Reason for choosing MaintainX

Ease of use and cost

Review Source

SS

Steven S.  
Maintenance Supervisor  
Education Management  
Used the software for: 1-2 years

### "Overview of MaintainX"

April 25, 2023

5.0

With this program we have been able to track the work orders and to get the work orders completed faster, and the requester can track the progress of their request. I am the maintenance supervisor at a school district and by listing all of the locations I can track what has been done in each location and who completed the work order.

Pros

I liked how easy it was to implement the new program. It is great that it comes to my phone if I am not at my desk I can look at the requests and approve or deny the request & create the work order. We use all of the aspects of the software, and the reporting portion allows me to create reports to show my boss what we have gotten done.

Cons

I have not found anything that I have not liked.

Reason for choosing MaintainX

Their price was very competitive, their staff is very knowledgeable and I felt that it was a software that best fit our needs.

Review Source

RM

Ryan M.  
Plumber gas fitter/supervisor  
Construction  
Used the software for: 6-12 months

### "Very pleased customer "

October 18, 2022

5.0

Very pleased with how organized my team and I are and being able to stay on top off jobs that need completion

Pros

Keeps me informed as to where jobs are at even after days off can look up a work order and see exactly what still needs to be done

Cons

Priority setting could be better for instance I want a guy to do a job that needs to be done right away but no way of bumping it up higher when the worker has other high priority jobs. I generally use comment section to let them know though

Reason for choosing MaintainX

Seem to be best suited for our needs did a lot of research before purchase and is resonably priced

Review Source

JT

James T.  
Assest Compliance Manager  
Machinery  
Used the software for: 6-12 months

### "Excellent piece of kit"

January 21, 2023

5.0

very impressed

Pros

It is easy to set up and get going the engineers all find it easy to use and so they keep on top of the record keeping

Cons

the online element - if there could be away of accessing the info "offline" and allowing the engineers to continue with the record keeping and it uploads the data when the engineer re-gains internet

Review Source

KV

Kiril V.  
electrician  
Glass, Ceramics & Concrete  
Used the software for: 6-12 months

### "Invest some time and it is easy to use "

February 9, 2023

5.0

I'm very happy with all the options I have on my cell phone:- searching, filtering, reading, adding pic's and leaving notes. All the info is in my hands and in my pocket. I do not need to bring the laptop with me and miss something.

Pros

I have no difficulties about the software. It's practical .

Cons

In the very beginning I had some complanings but after I took a time to understand the filters and the options... now I can say it's easy and practical

Review Source

Ron P.  
Director of Engineering  
Hospitality  
Used the software for: 2+ years

### "MaintainX- the facility managers multi tool "

December 12, 2020

5.0

Overall I am hyper pleased with the software's performance, reliability, cost, and ease of use.

Pros

I most enjoy the simple UI. In my industry there is little to no budget for training and onboarding of personnel. My team is also made up of individuals in which English is a second language. MaintainX has been able to capture a feature rich suite of tools that anyone can master in a relative short amount of time.

Cons

As a user since its Beta, I have yet to find anything I do not like.

Alternatives considered

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/)

Reason for choosing MaintainX

Simple UI, and value of features.

Switched from

[UpKeep](https://www.capterra.com/p/145635/UpKeep/)

Cost reasons-

Review Source

KG

Kevin G.  
Plant Maintenance Manager  
Consumer Goods  
Used the software for: 6-12 months

### "MaintainX - Great Product - Customer Support is 5 Star - Opportunities Still Exist"

July 21, 2023

4.0

Our overall experience has been very positive. We now have over 150 employees at our Facility with open MX accounts that are creating Comprehensive Work requests with detailed pictures and descriptions right from their phones!!

Pros

Mobile Accessibility and ease of use enable this product to be an easy sell to the workforce. Getting early buy in from our Teams has allowed us to accelerate our launch !!

Cons

Opportunities still exist to make this product better. As we find gaps in the process the Team at MX are always a phone call away and ready to support us.

Review Source

SC

Stacey C.  
Executive Director  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "All in one work order and inspection tracking "

March 1, 2024

5.0

It has cut the mainteance team's time in half and helped to reduce the lost work orders, and the follow-up with the residents really time has been excellent.

Pros

Ability to schedule work orders and inspections in advance, in addition to the easy ability to add and create users as needed. I love that the resident who submitted the work order gets an update by email each time it is updated, and we no longer have to follow up with residents; MaintaX does that for us!

Cons

The report feature could use some fine-tuning. It is adequate, but some things could improve.

Review Source

CH

Candyce H.  
Facilities Coordinator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Amazing product"

August 3, 2023

5.0

Managing all of our maintenance requests

Pros

Love everything about it.So easy to use.Even easier to learn and train othersLove the mobile app and ability to add photos and videolove the comments for communication

Cons

I would like to customize or band it a bit more but that is not a MAJOR factor in use and more of a nice to have.

Alternatives considered

[Fexa](https://www.capterra.com/p/220024/Fexa/)

Reason for choosing MaintainX

It was the best and affordable.

Review Source

JV

Jorge V.  
Maintenance Lead  
Pharmaceuticals  
Used the software for: 6-12 months

### "MaintainX User"

August 15, 2023

5.0

It's very helpful, and keeps you up to date.

Pros

It's easy to use, and notifies you if you a category.

Cons

I'd like if they had room locations, other than that it's a good program.

Review Source

MB

Matt B.  
Assistant Superintendent  
Utilities  
Used the software for: Less than 6 months

### "New user happy from the start"

March 15, 2024

5.0

MaintainX is very easy to implement. We are working with all paper forms and records and were able to get started right way with building our database and procedures. The form fields are self explanatory allow us to quickly start using the program without much customer service support, which is great when we did need them.

Pros

The image drag and drop feature was great for setting up our parts inventory.

Cons

Creating blank forms to print for data collection was not the best way to go using MaintainX.

Alternatives considered

[LLumin](https://www.capterra.com/p/189683/Llumin/)

Reason for choosing MaintainX

The price for the user seats and ease of implementation.

Review Source

KC

Keith C.  
Assistant Supervisor Maintenance  
Arts and Crafts  
Used the software for: 6-12 months

### "Great Software at a far price!"

June 27, 2022

5.0

MaintainX as a tool has been great to use and there team are great to work with.

Pros

MaintainX has helped us bring all our WO's and PM's in to one took that keeps us on track. No more wasting tome with Word Docs, Outlook schedules & inputting info by hand into Excel. The more we use it the more we like it.

Cons

I would like to have a dashboard so I could just look and see who was working on what but that is a small problem.

Reason for choosing MaintainX

Plane and simple it started with price, but the the free trial (which no other company offered) let us get our hands on the software and we jumped right on board. We have been using MaintainX since December 2021. We have not once regretted the move to them, great company to work with and nice software.

Review Source

KM

Kevin M.  
Facility Director  
Machinery  
Used the software for: 6-12 months

### "Easy to use CMMS system"

June 21, 2022

5.0

we have now streamline our work order system with all employees, we now have a database of parts inventory that is tied to each machine and we are able to show cost and time analysis per machine.

Pros

It is easy for everyone to use, all the requestors had to have was a smartphone and they were able to create a work order

Cons

it is hard to distinguish between current, scheduled and future work orders in the database. I would also like to see a clear picture of actual downtime of equipment.

Alternatives considered

[UpKeep](https://www.capterra.com/p/145635/UpKeep/)

Reason for choosing MaintainX

whe liked the functionality of the system

Switched from

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)

it was not user friendly

Review Source

SO

Scott O.  
Maintenance Tech  
Automotive  
Used the software for: 6-12 months

### "Best software I have used since starting in Machine Maintenance over 20 years ago"

June 27, 2022

4.0

down time tracking has improved greatly, and actually eliminated some of the problems we thought we were having, overall very pleased and cant ask for a better software, definitely for the money.

Pros

very easy to set up, everything very customizable, and inputting data very simple.

Cons

some of the data charts were not to user friendly at the start. but once you got the filters the way you wanted, then they all were exactly what we needed.

Reason for choosing MaintainX

after looking at different software, the over all ease of use and customization was the top reasons.

Review Source

JT

Jan T.  
Industrial Electrician  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Review after 9 months of using"

August 15, 2023

4.0

Pros

I can see in the Calendar what everything should be done in the coming days, weeks, and months. Compare to our previous software, where was it more complicated to get those informations.

Cons

We weren't able to successfully set up / implement our daily checks for f.e. scissor lift & other equipments according to our needs. But I strongly think that will be soon solved as the support team from Maintain X is very helpful.

Reason for choosing MaintainX

It gives us option to use our smartphones when we accept, create, finish WO, & other things that we wern't able to do in Manager plus.

Review Source

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