# Page 27 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is MaintainX the right CMMS solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179296/GetMaintainx/reviews

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MaintainX

4.8 (993)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 17th, 2026

# Page 27 - Reviews of MaintainX

## Showing most helpful reviews

Showing 651-675 of 993 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

OW

Oscar W.  
Maintenance coordinator  
Food Production  
Used the software for: 6-12 months

### "Simple but effective"

March 26, 2024

5.0

Pros

Very easy to set up assets/locations/parts with any necessary info about each one. Work order comments now indispensable in repairing and maintaining equipment, being able to add photos notes and voice memos helps keep track of issues and requirements. Requesting portals useful for operators to quickly report problems.

Cons

Parts inventory management could be more in depth for unit quantities.

Review Source

jS

jamie S.  
Packaging Maintenance Manager  
Packaging and Containers  
Used the software for: 6-12 months

### "New user to this product "

November 3, 2023

5.0

Pros

The ease of use is one of most important things to our company. Also the staff at MaintainX was great in the setup processes.

Cons

Some of the systems could be more user friendly.

Review Source

FW

Franck W.  
Project Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Well designed software very easy to use. "

August 23, 2023

5.0

Excellent app, with great custmer service.

Pros

The app is well-designed and has all the critical functions needed to maintain a building. Very easy to deploy and use.

Cons

It lacks a robust library with pre-populated templates (maintenance templates or inspection templates etc... )

Review Source

DS

Danny S.  
Engineering  
Food & Beverages  
Used the software for: 6-12 months

### "A very helpful work order software"

August 17, 2023

5.0

We solve problems of organization within our maintenance department.

Pros

Before we had maintainX, we used paper binders as schedules to complete preventative maintenance. Now, it's much easier to visualize when tasks are due on the calendar.

Cons

At a small company like ours, we don't implement a lot of the features. There are certain parts of the software we don't use, so maybe a way to only pay for what we use would be interesting.

Review Source

Matt B.  
GM  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Huge amount of functionality"

September 6, 2020

5.0

Huge amount of functionality!! Incredibly useful tool for managing our maintenance and general tasks. Although designed for repairs and maintenance we also use it to assign administrative jobs to members of staff or teams. MaintainX gives us a full overview of what is outstanding, who is working on what and the status of every task!

Pros

Great features even in the free plan and even better in the premium Very responsive team New features constantly being added Easy to setup and use

Cons

Mobile OTP as only login method Premium plan not particularly flexible - a middle step between free and premium would be great as it's a large amount of money

Review Source

EE

Ehsan E.  
Digital Transformation Manager  
Automotive  
Used the software for: 6-12 months

### "Best CMMS software"

April 25, 2023

5.0

MaintainX has improved massively our Maintenance procedures and during last year we never had any reliability issues with it. MX is now one of our core digital tools in the digital transformation process.

Pros

It has all the main core functionality you need for CMMS software. It has API connectivity which makes it easy to connect to other software like Power BI. The support from MX team is great and they will quickly implement your requirements.

Cons

Dashboards are only available to subscribed users.

Review Source

DS

Douglas S.  
Maintenance planner/Process Engineer  
Packaging and Containers  
Used the software for: 1-2 years

### "Maintain X review"

October 26, 2022

5.0

Very please with Maintain X

Pros

Ease of use, ability to see reports, able to add procedures, and of course the mobile app.

Cons

the only complaint i have with it is how often SAP and Maintain X are updated with each other- that may be on our end.

Switched from

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Ease of use

Review Source

GL

Gregory L.  
Facilities Inspector  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Game Changing Software"

January 23, 2023

5.0

MaintainX has moved us faster and further when it comes to tracking work orders and ensuring that technicians are prioritized to our organizational needs.

Pros

the mobile app allows our department to see work orders as they come in, get sorted by priority, and assigned to technicians in the field.

Cons

The ability for Area Directors and other managers to see work orders for their assigned facilities.

Review Source

JG

Jacen G.  
Facility Manager  
Religious Institutions  
Used the software for: 6-12 months

### "Ease of use"

April 25, 2023

5.0

I like how easy this system is to use along with a great support system. When I have a question it is answered in minutes not days.

Pros

I like the product support, fast return answers

Cons

I feel the price is a little high per user

Review Source

AH

Alan H.  
Facilities & Contracts Manager  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "A great company asset "

January 23, 2023

5.0

We know have accountability, a PM history, help and support on hand when needed and best of all No paperwork.

Pros

MaintainX ticked every box we needed to help streamline the company maintenance work flow. By setting up PM's alongside work orders we now have a robust maintenance management system.

Cons

We haven't found any issues. Every aspect works as it should.

Review Source

VR

Verified Reviewer  
Operations Specialist  
Religious Institutions  
Used the software for: Less than 6 months

### "Easy to use and implement"

January 19, 2023

5.0

We have spent much less time maintaining our work orders and it is easy for everyone to see the information they need.

Pros

we were able to easily upload work orders and procedures from our previous provider. Work order management is simple and quick.

Cons

I would like to be able to filter work orders by a specific day (i.e. 3 days from now) but MaintainX only allows today, tomorrow, the next 7 days, and the next 30 days

Review Source

JW

John W.  
DIRECTOR OF EVENTS  
Education Management  
Used the software for: 6-12 months

### "Get out of MaintainX what you put in"

June 15, 2023

4.0

Pros

MaintainX allowed us to formulate a detailed approach to our preventive maintenance

Cons

I would like an automatic follow up sent to author of each maintenance task

Review Source

AS

Abel S.  
Lead Maintenance Tech  
Facilities Services  
Used the software for: Less than 6 months

### "MaintainX is a great tool for car wash maintenance!"

February 16, 2023

5.0

I have used a couple different maintenance apps over the years but once I got used to MaintainX it has become my favorite by far!

Pros

I enjoy how easy it is to use and just started making use of the parts inventory feature which is great!

Cons

At first, I had an issue using the app on my iPhone because the title of the work orders didn’t reflect what the work order was for so if a store had multiple work orders I would have to open them individually to see what it was. \[sensitive content hidden\] was very helpful and showed me how to edit the title

Review Source

JH

Johnathan H.  
Engineer  
Facilities Services  
Used the software for: Less than 6 months

### "thank you maintain x"

September 1, 2023

5.0

Daily,weekly,monthly,semi annual,and annual work orders

Pros

This app solves communication issues, keeps you very organized

Cons

I least like the structure of users/admin. maybe unique to this facility but all is great

Review Source

KT

Kevin T.  
General manager  
Automotive  
Used the software for: 1-2 years

### "Kevin review"

October 26, 2022

5.0

Pros

How all the locations can keep everything straight and task done

Cons

Nothing think it works good and would tell everyone to use it

Review Source

VL

Victor L.  
Supervisor  
Restaurants  
Used the software for: 2+ years

### "Supervisor "

April 25, 2023

5.0

It’s great

Pros

It make your job easy . It’s a great program. We enjoy using it all my GM’s enjoy it because when something breaks or needs to be fixed, all they do is get on maintain X and send it to the mechanic and the mechanic automatically knows what he needs to bring to take care of the problem

Cons

Nothing nothing it works great we enjoy using it helps my team manage wood needs to get fixed and is a great access to the company

Review Source

CH

Caleb H.  
Maintenance Supervisor  
Building Materials  
Used the software for: 6-12 months

### "MaintainX is the one"

August 15, 2023

5.0

Pros

The work orders and how they set up easily

Cons

It could be better if there was groups of inventoried parts. For example, I could have a group of assets as vehicles and another group of assets with welding machines

Review Source

SP

Stephen P.  
Facilities / Maintenance  
Facilities Services  
Used the software for: 2+ years

### "Imagine School "

March 11, 2022

5.0

Great tool for my profession.

Pros

Quick, easy to use. Time management. Keep track k on who's working on what.

Cons

No complaints or concerns. It does everything we need for our jib.

Review Source

Brandon C.  
Job File Coordinator  
Consumer Services  
Used the software for: 6-12 months

### "Great Application with Stellar Support"

May 20, 2020

5.0

My overall experience has been stellar. Not really much to complain about.

Pros

We've been on MaintainX since November of 2019, and have seen the program / app make several changes, all of which have been for the better. I've had small issues since signing up, and the support team has been more than helpful in resolving them, as well as openly welcoming feedback. From what I've seen, the support team is a handful of people, so don't expect an instant response, but they are very quick nonetheless.

Cons

There really isn't much I don't like - if I ever have a complaint, I reach out to the support team and it gets resolved.

Review Source

NN

Navi N.  
Asset Co-ordinator  
Oil & Energy  
Used the software for: 6-12 months

### "Summary"

April 18, 2022

5.0

Pros

seemingly easy to capture all details for everyone to assess and access

Cons

need to implement more users for assignees and vendors

Switched from

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[monday.com](https://www.capterra.com/p/147657/monday-com/)

More friendly and captures asset details

Review Source

DG

Daniel G.  
OTP  
Food & Beverages  
Used the software for: 2+ years

### "Revolutionized our maintenance tracking"

February 25, 2023

5.0

Pros

MaintainX is a user-friendly maintenance tracking software that helps me save time and increase efficiency. It allows me to create work orders, assign tasks, track progress, schedule preventive maintenance, monitor inventory, and generate reports. With MaintainX, I can manage my maintenance operations from anywhere, making it easy to keep my business running smoothly.

Cons

Nothing is really missing. They have just about every feature I want.

Review Source

MP

Michael P.  
Owner  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Great for small businesses"

February 17, 2023

5.0

Pros

Easy to operate from a cellphone or other handheld device.

Cons

There was nothing that I would recommend for them to change

Review Source

KY

Kevin Y.  
Maintenance Manager  
Warehousing  
Used the software for: 6-12 months

### "Fantastic Product"

January 19, 2023

5.0

We had a smooth transition from our old system to MaintainX. The crews in the field had little difficulty in understanding and using the software, especially on their phones.

Pros

This system has really brought into focus what are maintenance issues are. We like the photo/video attachment feature.

Cons

When a repair request is rejected, the basic user who submitted the request, is unable to see the reason why the ticket was refused.

Reason for choosing MaintainX

Seem to be the easiest to use

Review Source

EB

Eric B.  
Production Manager  
Chemicals  
Used the software for: 1-2 years

### "MaintainX s on par with industry competitors "

October 26, 2022

5.0

Pros

The features most impactful, is the automated email response to timing issues for workflow.

Cons

What I like least about the software is that I didn’t know about it sooner.

Review Source

JM

Jason M.  
Machine Supervisor  
Machinery  
Used the software for: 1-2 years

### "One of the best!"

October 13, 2022

5.0

Pros

Maintain X is easy to setup and maintain. It is easy to use and train others to use. The app comes in handy.

Cons

Procedure Library needs better organization

Review Source

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