# Page 32 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is MaintainX the right CMMS solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179296/GetMaintainx/reviews

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MaintainX

4.8 (993)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 17th, 2026

# Page 32 - Reviews of MaintainX

## Showing most helpful reviews

Showing 776-800 of 993 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

America M.  
Director, Campus Recreation & Intramurals  
Education Management  
Used the software for: 1-2 years

### "Wish I had this sooner! "

March 9, 2020

5.0

I really appreciate the ability to look at report to completion timelines, the number of work orders that are still open, which have crossed their deadline, read notes on the orders, etc. It is very comprehensive and we have incorporated all of our preventative maintenance into the system as well.

Pros

Every option/feature that I wanted in the software's capability was there. The fact that is was so user-friendly made it a no brainer!

Cons

I don't really have any cons. If you and your staff learn how to navigate the app, it is easy.

Review Source

BM

Bob M.  
Airport Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great product for running an Airport"

May 28, 2021

4.0

Still developing best utilization and have yet to take advantage of all feature, but having basically built a facility management system from scratch using MaintainX provides a great deal of insight on best practices. MaintainX has been extremely helpful for overall asset management, document storage, budget justifications, proof of regulatory compliance.

Pros

Everything I need to manage my facility in one simple product

Cons

Some of the features between desktop and mobile app are not consistent

Reason for choosing MaintainX

Intuitive. Easy to use. Does everything I need

Review Source

LV

LISA V.  
WATER / WASTEWATER CLERK  
Utilities  
Used the software for: Less than 6 months

### "STATE OF THE ART WORK ORDER SYSTEM"

March 23, 2020

5.0

NONE

Pros

THIS SOFTWARE IS SUCH A TIMESAVER! NO MORE PAPERWORK, ALL ON-LINE, EXTREMELY DETAILED FOR PAPERWORK TRAILING, IS A GREAT CRACK FILLER (PREVENTS WORK FALLING IN THE CRACKS), SAVES TIME FOR CREATOR OF WORK ORDER, SAVES TIME FOR THOSE WHO WORK THE ORDERS, NO MORE HAVING TO CALL OR COME INTO THE OFFICE ALL THE TIME, SUPERVISOR/MANAGER IS ABLE TO SEE PRODUCTION AND WHO PRODUCES.

Cons

CREATING A WORK ORDER, GETTING INTERRUPTED AND HAVING TO REVIEW SOMETHING ELSE, THEN HAVING TO START ALL OVER IN GENERATING THE WORK ORDER, BUT MAY BE A WAY AROUND THIS AND I JUST HAVEN'T FIGURED IT OUT YET.

Reason for choosing MaintainX

ONE OF OUR OPERATORS SPOKE WITH ANOTHER WATER / WASTEWATER COMMUNITY WHO HAD BEEN CONSIDERING USING THE PRODUCT; WE JUMPED ON IT AND WE ARE SO HAPPY WITH MAINTAINX PROGRAM, ALL THE WAY AROUND. REASONABLE COST AND WELL WORTH IT! SEEMS MAINTAINX HAS COVERED ALL THE BASES! OUR CITY MAYOR IS EXTREMELY PLEASED AS WELL.

Review Source

WC

Wes C.  
Maintenance tech  
Hospital & Health Care  
Used the software for: 6-12 months

### "Maintenance tech perspective "

October 14, 2022

5.0

I check the program in the evenings so I can see and schedule important tasks in advance for the coming day.

Pros

This software is very easy to use and allows all stakeholders (employees) to input needs. This allows for notifications to service providers and managers to keep track of needs and work flow. Very nice software!

Cons

I honestly can't think of of anything I dislike about this software.

Review Source

Arwin Y.  
Operational manager  
Hospitality  
Used the software for: Less than 6 months

### "Helpful in automating reports and expedite tasks"

March 3, 2020

4.0

Pros

Procedure templates! Definitely saves a lot of time and eliminates inconsistent reports and reduce missed task checklists. My team now follows up systematically without having the need of physical follow up meetings. Everything can run seamlessly and independently

Cons

Firstly the lack of user access control customisation. Right now it's either a full user or nothing, so it's impossible to protect the database from being intentionally deleted or amended. It would be good to be able to set different privileges for different user depending on the role each user has.

Review Source

RS

Richard S.  
IT  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Digital work orders"

October 13, 2022

4.0

Pros

Easy of use and implementation. Deployment across all company devices was seamless because MaintainX is also a persistent web application.

Cons

Some of the menus could be simplified, offline mode is a premium feature and does not work the way you would think.

Review Source

YM

Yuri M.  
QA & Maintenance  
Automotive  
Used the software for: I used a free trial

### "It really is a personal assistant"

February 14, 2023

5.0

Organization, control and tracking.

Pros

Clean, easy GUI, lots of KPIs, User friendly and most of all reliable.

Cons

Not many billing options. Per user billing. That gets expensive quickly. Many users view and track the WOs and don't use the software to make add information and make changes. Their use of the software is about 10% but we would be charged 100% of the price.

Reason for choosing MaintainX

Customer Service and Reliability most of all.

Review Source

SW

Sadiyq W.  
PV Tech  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Review 5/5"

July 4, 2022

5.0

Pros

Its ease of access and how quickly you can roll out work orders.

Cons

Its ability to work on low end phones. It sticks when uploading vast work items. other than that its awsome.

Review Source

SB

Scott B.  
President  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Outstanding Software"

August 27, 2019

5.0

Pros

MaintainX offers an easy to use, logical, mobile friendly app. Our mechanics and drivers use it to report issues and document fixes. Reporting is available and the product is fairly priced.

Cons

The team added reporting functionality, which is helpful but I would like to see additional options offered.

Alternatives considered

[Fleetio](https://www.capterra.com/p/120855/Fleetio/)

Reason for choosing MaintainX

Simpler application for what we needed, much easier to figure out how to use.

Review Source

Charles H.  
Data Center Facility Manager  
Financial Services  
Used the software for: I used a free trial

### "God Provides"

February 8, 2019

5.0

As stated above, MaintainX's support is top-notch... They have a very responsive team knowledgeable with their product.

Pros

This software/app is very user friendly. Anyone regardless of computer skills should easily be able to use MaintainX. Within minutes I have set up multiple reoccurring maintenance work-orders.

Cons

I have found some deficiencies/lack of features however, the support team is very responsive and appreciates the feedback. One recent addition I would love to see implemented is being able to sort work-orders by assigned worker and priority level.

Review Source

JB

Jac B.  
Creator  
Design  
Used the software for: Less than 6 months

### "Game Changer"

August 26, 2020

5.0

Pros

This software was a game changer for my business. I am able to create job cards (work orders), upload images of my illustrations, track costings, track my time spent, prioritise, keep procedure lists for individual orders, run reports for orders made per month and completed orders per month. When ever i have a query the customer care team promptly gets back to me with meaningful and useful information. For a one man show is brilliant, but it is tailored to large companies and personal. It makes tracking, organising and time management an absolute breeze so i can focus on completing my actual work.

Cons

I would like to be able to personalise some of the language and categories used, as it is set up for a more maintenance and mechanic business systems.

Reason for choosing MaintainX

i had originally signed up with MaintainX, it came up easier in my search functions and they were personable which was very useful to me

Review Source

SU

Scott U.  
BAS Controls/HVAC Manager  
Facilities Services  
Used the software for: 6-12 months

### "Johnston Comm School District MaintainX review"

January 19, 2023

4.0

I like it very much.

Pros

Easy to learn, easy to use. I like the fact that the data/info is always there if needed.

Cons

I wish you would get rid of the tab "DONE" and replace it with "COMPLETED". I've asked about this, and it is supposed to be looked at, but I haven't seen anything yet.

Reason for choosing MaintainX

I did not choose Mx, it was purchased before I started working here.

Review Source

DC

Deanna C.  
Owner/COO  
Hospitality  
Used the software for: Less than 6 months

### "Huge asset for multi-property hotel group"

September 4, 2019

5.0

It has taken a lot of coordination off of my plate and allowed a simple method of communication from the line-level staff to completion of repairs and needs. Well worth it!

Pros

Ease of use. The functionality is seamless for users in different departments and properties to communicate and coordinate. A task can be created and assigned to maintenance, who can then assign it to the ordering department when they identify parts needed, reassigned to maintenance when the parts arrive, then assigned to housekeeping for final clean and completion of the task. Also easy to customize to meet our specific needs.

Cons

There were a couple misses that we found when first using the software. For example, you couldn't filter tasks by property. That said, when we raised it with the MaintainX team they added it almost immediately!

Reason for choosing MaintainX

A combination of price and completeness of functionality we needed. It really hit the sweet spot for us.

Review Source

BT

Brent T.  
Fleet Manager  
Utilities  
Used the software for: 6-12 months

### "Zero to organized in 6 mos"

August 27, 2019

5.0

MaintainX has pretty well streamlined all the aspects of our fleet repair and maintenance programs. When I took this position in Feb. 2019 there was no fleet maintenance or repair programs, procedures or protocol. We were only responding and putting out "fires". With help from MaintainX I was able to put together successful work flows and implement a fleet program we are now entering month 6 and still loving it.

Pros

user friendly interface, easy to use. The neatness of the work order PDF exports is very professional. Ability to build asset profiles and share with all users.

Cons

I feel that there could be some improvement with reporting and sharing.

Review Source

DB

Daniel B.  
HSSE(Q) Advisor  
Oil & Energy  
Used the software for: 6-12 months

### "MaintainX"

February 6, 2023

2.0

Wasn't impressed and stopped using it as I found I was spending too much time trying to get the system to give me what I needed

Pros

Able to set tiers and group items, ability to assign roles to individuals and track work being completed

Cons

Clumsy system to use and navigate, didn't find it very user friendly and alone of pre work to try and set up

Review Source

JD

Jolene D.  
Porcurment and Operations Specialist  
Food & Beverages  
Used the software for: Less than 6 months

### "Great product & great prie"

July 20, 2023

5.0

Quite well

Pros

It is easy to navigate and quite intuitive.

Cons

Ease of use, ease of training others, easily customizable.

Review Source

ER

Erik R.  
Facilities design engineer  
Food Production  
Used the software for: Less than 6 months

### "User expectations"

August 23, 2023

4.0

Overall its a great program. I haven't experienced any bugs and the site is very responsive. I would like if the work orders page would simply refresh it's self.

Pros

The app makes maintenance tracking seamless. The amount of data you're able to export is another highlight

Cons

More features in the premium plan. It seems there's a huge permissions jump between premium and enterprise I'd like to see a smaller margin. The inability to import without using support is surprising. At least a second set of eyes analyze the data.

Alternatives considered

[Eptura Asset](https://www.capterra.com/p/125977/ManagerPlus/)

Reason for choosing MaintainX

Price

Review Source

MS

Mohammedyunus S.  
Maintenance mechanic  
Food & Beverages  
Used the software for: Less than 6 months

### "Make your work easier and faster "

August 31, 2023

5.0

Pros

It’s very easy and very well organized to maintain inventory. And looked for parts

Cons

I don’t think there is any dislike or least like about maintainX

Review Source

rC

roberto C.  
mechanical engineer  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "MANUFACTURING ADAPTION"

September 3, 2019

4.0

It is really usefull and needs some improvements

Pros

The software is super friendly and easy to use. A real tool that you can use to manage the jobs in the shop.

Cons

I would like, raw materials inventory, customer data base, suppliers data base and the posibility to set the priority of levels from 1 to 10, so the operator finishes the highest level but knows what is the next right after.

Alternatives considered

[UpKeep](https://www.capterra.com/p/145635/UpKeep/)

Reason for choosing MaintainX

because it is simpler to use than Upkeep.

Switched from

[UpKeep](https://www.capterra.com/p/145635/UpKeep/)

Upkeep is expensive and not very friendly but it is very complete

Review Source

JK

Justin K.  
scale operator  
Farming  
Used the software for: 6-12 months

### "MaintainX"

March 15, 2022

5.0

Pros

every employee is included on the one application and it is very easy to make sure everything is getting finished in a timely manner.

Cons

I wish there were a drop-down menu where I could fill out an accident report, for instance. There is a template, but some items are completely different.

Review Source

MD

Maureen D.  
CEO  
Construction  
Used the software for: 6-12 months

### "Simple Set Up on Maintain X"

February 25, 2020

4.0

Overall a very reasonable price program and simple to use. I have seen some good advances in the past 6 months with reporting features and look forward to future updates.

Pros

Software is very simple to use and set up. In the last 6 months the customer service has become much more helpful and they are definately adding more features.

Cons

There are some items that can not be changed by the user. Examples such as service dates - if you enter the work order after the fact you can not go back and modify the date so reporting is off.

Reason for choosing MaintainX

Simplisity and pricing

Review Source

RT

Robb T.  
Plant/Field Foreman  
Oil & Energy  
Used the software for: Less than 6 months

### "Look no further"

January 20, 2023

5.0

We've eliminated the problem of work being dropped, maintenance being overlooked, and we're now seeing which team members are contributing more to our success simply by the volume of work orders they're creating and completing.

Pros

Ease of use. A lot of my users are older and not tech savvy, myself included. This software is very intuitive, and makes it simple to use. We've had very little interaction with the MaintainX team since implementation simply because we've been able to figure things out on our own very easily.

Cons

There really isn't anything that we're not liking.

Review Source

BB

Blake B.  
Owner  
Construction  
Used the software for: 6-12 months

### "Not a bad option for the price"

May 31, 2020

4.0

I use it to schedule my techs on service calls

Pros

Free, helps track time spent on a job, helps bill accurately.

Cons

Scheduling is a pain as you cant reorder the jobs on a calendar. Cant easily see who is assigned to a job in calendar view. Many of the pro features are not really useful to me, making it hard to justify the upgrade.

Alternatives considered

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)

Reason for choosing MaintainX

free

Review Source

AP

Alicia P.  
Consultant  
Retail  
Used the software for: 6-12 months

### "Streamlining work & allowing for productivity"

May 19, 2020

5.0

Better more transparent communication, incentivizes staff to complete work orders within the time frame and has a in-app chat that is very helpful.

Pros

The ability to have a closed loop system for Work Orders. No more losing paper work orders or struggling to read illegible handwriting. I also really liked being able to put in our procedures and therefore removing more paper waste.

Cons

Wish there were a function where the administrators determined more of visibility. Full/ no visibility is not quite what I need for some of my staff.

Reason for choosing MaintainX

N/A

Review Source

DG

David G.  
Maint Mgr.  
Food Production  
Used the software for: 1-2 years

### "Quick, Easy and Simple"

May 24, 2021

4.0

Great, Works perfect and I use it every day either at my desk or on my cell on the factory floor

Pros

Great first system to start with, Easy to set up either up front or as you build it.

Cons

I wish it had a Purchasing section where I can see items on order

Reason for choosing MaintainX

\[SENSITIVE CONTENT HIDDEN\] was great over the phone demoing it to me and then again with the owner.

Review Source

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