# Page 5 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is MaintainX the right CMMS solution for you? Explore 1031 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179296/GetMaintainx/reviews --- MaintainX 4.8 (1031) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 16th, 2026 # Page 5 - Reviews of MaintainX ## Showing most helpful reviews Showing 101-125 of 1031 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OG Oscar G. Quality Assurance Manager Hospitality Used the software for: 2+ years ### "Outstanding UI and Order Management with Exceptional Support" November 26, 2025 5.0 MaintainX has been a great companion for my operation. Its ease of use and intuitive design makes workflow way easier. My entire operation is now based on this platform and all employees are satisfied with it. Pros User interface and order management are amazing. They have several tools such as categories, locations, start/end dates, procedures, and many more; which can be filtered in order to find work orders easier, making work a lot easier. Customer support is very efficient and they're always there to help with any doubt or issue with the platform. Cons Although there are many filters available, I think this section could be improved by adding more options. There is also room for improvement in being able for admin users to limit certain functions to regular users. Other than that, there's nothing I don't like. Review Source VST Vikas Singh T. Purchasing agent Plastics Used the software for: 1-2 years ### "Reliable and User-Friendly CMMS Tool" November 10, 2025 5.0 I appreciate how well it works on mobile devices, which makes it convenient for field teams. Communication between team members is smooth, and the ability to attach photos and notes to tasks adds clarity. The platform is intuitive and easy to use, especially for managing work orders and tracking maintenance tasks. Pros Easy to navigate and intuitive for technicians and managers. Helps teams stay updated on work orders and tasks. Streamlined creation, tracking, and completion of tasks. Keeps detailed records of equipment and maintenance history. Cons Customer support takes ages to respond. The reporting and analytics features feel limited, especially when trying to generate custom insights. Review Source VR Verified Reviewer Equipment and Instrumentation Service Manager Veterinary Used the software for: 2+ years ### "MaintainX in Ref Labs" May 11, 2026 5.0 Great platform that has helped us manage thousands of assets across many different locations. Easy to implement and add new users to expand its reach. Pros Ease of use and rich feature set. Consistently being updated with new features which make a different to the customers. Cons Metrics can sometimes be difficult to use. When the data doesnt align with what the graphs are showing which can require needing to correct some errors manually. Review Source EP Emily P. Manager Oil & Energy Used the software for: 1-2 years ### "Great Software " April 29, 2025 4.0 Overall this is great software and the people at MaintainX are helpful and receptive to feedback and requests. We've had a good experience with collectively solving problems and coming up with a robust and useful program for our company. Pros Functionality and ease of use. We are now able to keep track of so much information in one central location as a team/company. Cons It's so hard to keep up with notifications within the software/app. The best way I've found to stay informed on my team's work is to turn on email notifications which bogs down my email inbox. We switched over from Asana which has a nice Inbox feed feature where all task updates and tag mentions are consolidated. The MaintainX "Recent Activity" on the phone app is close, but not available on the desktop version and not able to be filtered down to just my team's notifications. The QR codes are also tricky to print only a few at a time. The label design really needs more info on it like some reference to scanning with the MaintainX app instead of a camera QR code scanner. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing MaintainX Scalability, cost, user interface, mobile app Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Costly and did not scale with our company Review Source JS Jason S. Maintenance and Engineering Manager Food & Beverages Used the software for: 2+ years ### "Lancaster Sauce Co" March 3, 2026 5.0 It's been great and it allows us to be very organized. It has tremendously helped our organization become less reactive. Pros The MaintainX team made it very easy to upload existing data when setting up and it's super user Friendly. Cons Reporting could be a little better. When exporting reports not all the dates appear the same. Also, the scheduling tool isn't the easiest to use or share. Review Source RR Rafael R. Director of Maintenance - Pressure Building Materials Used the software for: 2+ years ### "Easy Access" April 29, 2025 5.0 It's been excellent. Having techs do most of the work allows for more accurate and timely data entry. The mobile aspect allows instantaneous access to data, history, pics, files, etc. Pros Being able to have techs use it on their mobile devices and it's fast. Cons Not being able to back-date work time when someone can't or forgets to add time/comments yesterday. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing MaintainX There were several others, but I don't remember them all. Switched from [Enterprise Asset Management (EAM) Software](https://www.capterra.com/p/349/IFS-PLM/) IFS is very bulky and complicated. The level of computer literacy required is very high, resulting in less data entry to avoid the difficulties. Review Source JS John S. Plant Manager Farming Used the software for: 1-2 years ### "Love this service." December 3, 2025 5.0 Excellent ! Have never had any issues getting service when needed. The staff is always very helpful and very professional. Pros Does everything I need it to do with ease. Has provided my company with organization and ver minimal paperwork. Cons Nothing we love it ! Everyone at MaintainX is great and easy to work with. The team at MaintainX will do whatever it takes to solve a problem and quickly. Review Source MI Michael I. Business Systems Manager Facilities Services Used the software for: 2+ years ### "Easy to Use and Great Support" May 14, 2025 4.0 Between the ease of use, the flexibility in configuration and customization, the Customer Success and Customer Support Teams....we are extremely satisfied with MaintainX as it has far surpassed the expectations that we had coming from other maintenance systems. Pros Ease of Use and Flexibility in configuration and customization. Most of our mechanics have had an easy time getting used to and using the interface on their mobile devices. Cons From a management standpoint, I would like to be able to go into a user's profile and assign team memberships directly to the user in addition to going to a team and adding users to the team. Switched from [KloudGin](https://www.capterra.com/p/149605/Field-Service-Asset-Cloud/) MaintainX is much easier to use from a Mechanic's perspective and reporting on the work performed is easier as well. Review Source KC Karl C. Maintenance Coordinator Oil & Energy Used the software for: 1-2 years ### "Program for the future" April 23, 2025 5.0 Overall experince is avery good helps with day to day operations and helps keep track of works done or not done managing expectations and able to celebrate wins Pros Ease of use and how intuative the software is to use and how interactive the software with contractors and requesters Cons I cannot say there is anything i dislike about MaintainX this program checks all the boxes cannot think of any negative feedback Review Source TS Tony S. Director of Facilities Hospitality Used the software for: 6-12 months ### "MaintainX is Great!" October 1, 2025 5.0 It was been great. The implementation was quick and smooth with a big team lift from there team. Continued support has also been great and our team loves it Pros Ease of use for the mechanics has been great. We also love the AI capabilities for building our PM program. The asset management portal is in depth and customizable. Cons The features limited to the enterprise plan is limiting and can lead to a higher cost of software ownership Alternatives considered [FacilityONE](https://www.capterra.com/p/98720/FacilityONE/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing MaintainX Ease of use for our mechanics and great asset management Review Source JM Jon M. Project Coordinator Farming Used the software for: 1-2 years ### "MaintainX - Keep up the good work!" December 20, 2025 5.0 Amazing, I really cannot speak anymore highly about the product, support and the continuous development of the product. Pros Mobile friendly. Amazing integration and support team. Very professional, caring and proficient account manager. Ability to simply export data. Cons There are a number of features that are due to release such as 'Floor Plan'. I just wish they would come out sooner! Switched from [Fiix](https://www.capterra.com/p/74916/Fiix/) Fiix was not user friendly, mobile friendly and the support was lacking... Review Source CM Chris M. CIO Government Administration Used the software for: 1-2 years ### "MaintainX has improved our operations" November 20, 2025 5.0 We’ve been using MaintainX across three departments now, and the results have been outstanding. The platform is intuitive, reliable, and has significantly improved our operational efficiency. Our teams appreciate how easy it is to track work orders, manage assets, and stay aligned. We’re excited to see other departments exploring it too—MaintainX has quickly become a vital part of our workflow. Pros The platform is intuitive, reliable and has significantly improved our operational efficiency. The Teams that are using the software appreciate how easy it is to track work orders, manage assets and stay up to date on the tasks they are assigned. Cons There haven't really been any areas that we have seen that fall short of our expectations. Overall, the feedback has been positive. Review Source GB George B. Service Manager Utilities Used the software for: 6-12 months ### "Reactive team review" March 10, 2026 4.0 Overall it hase been good. the team adapted quickly, we have good asses manangement and we can easily see our upcoming workload. Pros I like the ease of use and connectivity. We can manage our workorders, reschedule and track our hours with ease. the reporting and documents libray is a huge benefit. Cons I think the calendar needs improvement. we really nead one that works more lik an outlook calendar where you can show overlapping work orders and the duration of longer prrojects show up as a bar with a start and due date Switched from [ServicePRO](https://www.capterra.com/p/31608/ServicePRO/) our contract expired and we needed more features like reporting. Review Source AH Alana H. Quality Assurance Airlines/Aviation Used the software for: 6-12 months ### "Quality Assurance" November 26, 2025 5.0 Pros MaintainX is extremely user-friendly. Our team includes individuals who speak various languages and those who are not particularly tech-savvy, yet they can navigate the software. Cons The process of implementation, along with the features and functionalities, makes the software user-friendly. Alternatives considered [iMaint EAM](https://www.capterra.com/p/133548/iMaint/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[HxGN EAM](https://www.capterra.com/p/249582/HxGN-EAM/)[Fluke Connect](https://www.capterra.com/p/213243/Fluke-Connect/) Reason for choosing MaintainX MaintainX was more user-friendly. Most of the other software had so many other functionalities which was not needed and made it less attractive. MaintainX cost also was more in line with what we wanted. Review Source BT Buddy T. Plant Manager Building Materials Used the software for: 1-2 years ### "Maintain X Review" September 4, 2025 5.0 Very positive. MX has changed the way we approach purchasing, QC inspections, machining inspections, record keeping and more. Pros Ease of implementation. Consolidated record keeping. Ease of in-factory use. Automated work orders that are easy to set up. Very solid support from MX. Cons The first 2-3 weeks. Getting everyone on board. Swapping from an existing set of procedures (or lack thereof) required some dedication and some forced buy in until everyone saw the benefits. Review Source JS Jamie S. Maintenance Team Leader Food Production Used the software for: Less than 6 months ### "Jamie Struthers MX review" November 5, 2025 5.0 Very good system that will transform our practices in time. The engineers are all very happy with the move. The only downside being mentioned above, Pros User friendly, with even our least tech savvy personnel being able to navigate the system. The picture function also helps for future investigations. The MX guys were extremely helpful and continue to be so. Cons Timing engineers out of app for too quickly. 6 hour minimum required. Should not have to remind themselves to go to app to keep timer running. Guys are losing their times too often. Data transfer from SAP to MX could have been better Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) More user friendly system in MX, End user experience with SAP i not great Review Source ND Nathanael D. National Client Experience Information Technology and Services Used the software for: 6-12 months ### "Easy to Use, Highly Customizable, with Fantastic Support" April 7, 2026 5.0 Pros Easy to Use, Highly Customizable, with Fantastic Support. MaintainX helps us catalog our sites and complete checklists on a recurring schedule, which supports maintaining the overall health of our systems. Cons We have yet to find anything we dislike about MaintainX, their team has found workarounds for everything. Alternatives considered [GoAudits](https://www.capterra.com/p/191777/GoAudits/) Reason for choosing MaintainX Offered more than other competitors and their team would allow customizations. Review Source KD Kescia D. Quality Nurse Manager Hospital & Health Care Used the software for: 6-12 months ### "Streamlined and Efficient" March 12, 2026 5.0 It has been positive - I am excited about the ways we can continue to grow our use of MaintainX as an organization. Pros I appreciate how it ensures no preventative maintenance work orders get missed and ensures documentation is completed on the work that is done. Cons I am still learning the system, but so far I haven't encountered anything negative. I would love to see folders, though. Right now you can filter parts/work orders based on different categories but I would love to be able to create folders for kind of parts (but I understand filtering is essentially the same thing - just an organizational preference) Review Source JM Jesse M. Maintenance Manager Mining & Metals Used the software for: 1-2 years ### "Steel Coil Slitter Facility" April 10, 2025 3.0 So Far it has been good. There has been a big learning curve for myself and within the company. the data import from the original migration was hacked and caused unusable data in the maintainx system. Pros The mobile version app is clean and easy to use for the most part. The ability to quickly see asset work order history as well as attachments like manuals and drawings for the asset tab. Work order request function. Cons 1.Lack of full control over customization of work order form. We don't need or track some of the information on the work order form and the inability to change or remove it is frustrating. 2. No ability to edit fields from the work order table view. 3. The repeating work order function is confusing compared to other cmms systems. The systems automatically creates the next work order when one is completed. This is creating confusion and it is difficult to understand/explain. 4. Very limited ability to mass change values. Having to manually go to each work order to change or update something is time consuming and frustrating. Especially if you are updating a procedure that is on a work order. Having to continue clicking back to the original repeating work order is time consuming and frustrating. 5. No ability to link purchase order to a work order or an asset. 6. No ability to make changes across sub organizations at once. We have 4 Facilites and we would like more ability to control consistency 7. No ability to add multiple assets to a work order. 8. No way to quickly print labels for incoming spare parts. You can Fulfill them from the purchase order which adds them to the inventory, but then there is no way to print the qrcode labels with other information like part name, shelf location. Switched from [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Contract term expired. The company wanted a more modern system Review Source Phat V. Director of Diagnostic and Optical Equipment Medical Practice Used the software for: 2+ years ### "Happy Equipment Manager" July 30, 2025 4.0 Overall, we are satisfied with MaintainX's features. MaitnainX's support and quick replies deserve the highest praise. Pros Cloud-based inventory is accessible from anywhere with an internet connection. The inventory management and communication platform is also very robust. Cons I cannot create and track individual clinical budgets. A budgeting platform designed to help track budgets would be helpful. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing MaintainX MaintainX had features that best fit our needs. Review Source EP Ernie P. Purchasing Chemicals Used the software for: 2+ years ### "An easy choice" April 8, 2025 5.0 The MaintainX team has actually become friends. They are driven to make sure that you succeed. The questions that have risen were easily answered by the team. Pros The software is user friendly, with many employees and different levels of electronic skill sets.... everyone has adapted well. Cons Drawing a blank on this one LOL It is really this good. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing MaintainX I interviewed 10 companies. The # 1 reason was ease of use. Review Source LR Lisa R. Manager Food & Beverages Used the software for: Less than 6 months ### "Amazing Maintenance Program!" April 8, 2025 5.0 So far it's been amazing. \[sensitive content hidden\] was so helpful in explaining and getting me started. \[sensitive content hidden\] has been so great (and patient) going over any questions and doing additional training. Also, getting all my inventory and assets added in was such a huge relief for me. The program we had before, I had to do it myself or I could pay them to do it for me, not good customer service. MaitainX goes above and beyond for customer service. Another great experience is how they get back to me right away. Pros It's very intuitive and it has covered EVERYTHING. Every time I would ask "Can it do this?" it always can. For example, sending a notice bot in the MaintainX program AND and email for work orders is so nice. Another thing that was amazing that \[sensitive content hidden\] entered in all of our equipment and inventory. We simply sent him a list and he entered it all in. That save such a huge amount of time! When I asked about naming adding categories \[sensitive content hidden\] said it didn't have that option. But, within a few days that option had been added. I was shocked! I'm so happy I found MaintainX! Oh, and assigning QR codes instantly to all my assets and inventories and then to print them all out at once, again, so amazing! Cons I can't say anything right off hand, so far, I've loved everything about it. Alternatives considered [Archibus](https://www.capterra.com/p/228338/ARCHIBUS/) Reason for choosing MaintainX I looked it up online and saw that it had great reviews. The reviews talked about things that were important to me. It's flexible and the customer service is amazing. Review Source IS Isaiah S. Operations Administrator Environmental Services Used the software for: 1-2 years ### "Streamlined and efficient systems with some small room for improvement" July 23, 2025 5.0 For them most part very good, a solid 9/10. Very reliable and stable. Almost never any issues and is very useful for our organization. The only points of criticism I have is I notice every time there is a major update it seems like it factory resets the settings for users and work orders. Also, the customer support could be a bit better. They tend to be unresponsive or upload things incorrectly. Pros It's ease of use, integration, and streamlining of our company and its associated work. We are a rapidly growing corporation that needs systems that can help organize our massive databases. Cons It's a double edged sword. It's ease of use, whilst useful, is also troubling as anyone in the field can change something incorrectly. Review Source Ethan P. Department Manager Recreational Facilities and Services Used the software for: 1-2 years ### "MaintainX in a Utility Setting" August 4, 2025 5.0 Overall, MaintainX is a very good CMMS and while I was initially skeptical, it meets our data collection and storage needs very well. Pros The product is easy to use, is similar across platforms and has excellent implementation and service. Cons The reporting needs are a bit weak for my needs. I collect data in a utility setting and use it for daily, weekly and monthly meter readings. It's not easy or sometimes possible to get the reports I need from Mx. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[WebTMA](https://www.capterra.com/p/15155/TMA/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing MaintainX It was a corporate move across multiple departments and companies Review Source DH Drew H. Maintenance Lead Facilities Services Used the software for: 2+ years ### "The go to for work orders" November 12, 2025 5.0 Excellent. No more paper ever needed. It’s all recorded in MaintainX. An everyday application heavily used in the workplace. Pros Really the easy of use. Very detailed and efficient. The only way myself and my team can track work orders and proof to our executives that the work is done. Proven track record. Cons Need it to interact with the person that submitted the work order (residents and vendors). More of a step by step. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.