# Page 9 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is MaintainX the right CMMS solution for you? Explore 1031 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179296/GetMaintainx/reviews --- MaintainX 4.8 (1031) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 16th, 2026 # Page 9 - Reviews of MaintainX ## Showing most helpful reviews Showing 201-225 of 1031 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Jackson F. Inventory and Logistics Logistics and Supply Chain Used the software for: 6-12 months ### "Homeland Inc." April 6, 2026 5.0 The overall experience of MaintainX so far has been good. After the techs have become used to using it, it's been great. Pros I like how user friendly it is and the helpfulness of the support staff. All problems seem to get dealt with quickly. Cons The past 2 months or so there seems to be more and more problems on the mobile app. They've been dealt with quickly, but they seem to keep happening as of recent. Review Source CM Chad M. Warranty Director Construction Used the software for: 6-12 months ### "MaintainX is a game changer" August 2, 2025 5.0 MaintainX has been a game changer helping keep up with daily work orders for over 5000 apartment units. Pros MaintainX has helped me keep up with the daily work orders for over 5000 apartment units. Work orders are easy to create and manage. Cons I haven't found anything that I don’t like yet. New employees are quick to learn with very little training. Review Source NH Natasha H. Operations Manager Machinery Used the software for: 1-2 years ### "Great value and useful " March 18, 2026 5.0 It has been great. Lots of support and achieving what we want. They also are putting a lot of time into building features. Pros Maintainx is a great way to track all assets, customers and history of machine services. We also use it to track Preventative maintenance. It was easy to set up and use it to stay on track. There is also ample customer support. Cons The view of the calendar is annoying. Our jobs span over days and the maintainx calendar only show you the start date. Review Source SW Sam W. Senior Manager - Technical Services Medical Devices Used the software for: 1-2 years ### "Excellent system, Excellent support" December 30, 2024 5.0 Excellent implementation and ongoing support. Pros MaintainX has allowed us to streamline our old paper-based maintenance procedures by creating new digital, dynamic MaintainX procedures. Users can easily complete procedures on a device at the point of use, upload photos and provide accurate, real-time updates on work orders. Procedures are incredibly versatile and customisable and can be used for so much more than just basic maintenance activities. Our dated excel-based asset register has now been replaced with a detailed asset management system that automatically links any Work Order with its associated asset. This provides an accurate history of any work performed for any of our assets and has saved so much time by not having to manually search through records to find the information we're looking for. The meters feature has also now allowed us to track and monitor a wide range of readings accross our assets and facilities, providing real time visibility on equipment performance and the ability to identify negative trends before they results in a breakdown. The MaintainX support team also provide a fantastic service. The live chat and ticketing systems put you in contact with a real person who can guide you through any troubleshooting with the system. We also have a dedicated account manager who catches up with us regularly to keep us up to date on upcoming improvements, supports system integration and answer any other questions we might have. Cons MaintainX is a great system and the team are constantly updating it with new features and bug fixes. While its great having such support and an ever evolving system, sometimes it can be difficult to keep on top of all the new updates. Fortunately the new changelog feature now allows you access to a full version history of all changes if you need more detail. Alternatives considered [MEX Maintenance](https://www.capterra.com/p/56749/MEX/) Reason for choosing MaintainX A wider array of features on a more up to date platform. Review Source CO Cass O. Maintenance and reliability engineer Medical Devices Used the software for: Less than 6 months ### "Efficient and User-Friendly Maintenance Management Tool" November 12, 2025 5.0 The overall experience with MaintainX is great. It’s intuitive, organized, and makes tracking tasks and maintenance activities easy. It helps improve communication across teams and keeps everything well-documented. Pros What I like most about MaintainX is its user-friendly interface and how easily it helps track and manage maintenance schedules efficiently. Cons What I like least about MaintainX is that I have to fully open each work order to see the assigned team and details. It would be more convenient if all key information could be viewed on one page without needing to scroll or switch views. Review Source NC Natasha C. Account Receivable Clerk Construction Used the software for: 6-12 months ### "Saved us a lot of trouble" April 16, 2025 4.0 We wanted to try MaintainX to automate our work order system. We were still using papers when we have construction workers in two different provinces of Canada. MaintainX made this work quite easily. We now have the information from the job the same day that it was completed. The procedures and work order templates were easy to setup, and the construction workers learned how to use it quickly. This is now something we use every single day. Pros The accessibility to use it on the app or the Desktop. The ease of use for everyone with different levels of comfort with technology. Cons There's a lot of customization possible with MaintainX, but I won't lie, I wish there were more. I think you can still make it work, like we did. Review Source JC Julianne C. Payroll and Benefits Assistant Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] is a great help." April 2, 2025 5.0 So far so good. Our dedicated customer service rep, \[sensitive content hidden\] is superb. He is quick to help and resolve issues and comes up with solutions to make the software work best for our company's needs. He knows his stuff. Thank you \[sensitive content hidden\] Pros The ease of use, endless amounts of training tools, and having a dedicated CSR \[sensitive content hidden\] Cons So far, the search function can be wonky but the filters help with that. Review Source SH Saul H. Regional Facilities Supervisor Facilities Services Used the software for: 6-12 months ### "Quest Diagnostics Review" April 23, 2025 5.0 Overall experience is great! \[sensitive content hidden\] has gone above and beyond making sure we understand everything about the system and is always willing to get on a call if need be. Pros Communication from \[sensitive content hidden\]. Not to mention the training and availability to answer any question/concern Cons Not being about to add more than one person to the request so everyone is able to see the comments and updates. Review Source TN Tiffany N. Customer Care Coordinator Construction Used the software for: 2+ years ### "Absolutely love it!" July 23, 2025 5.0 Great, we have been using MaintainX for the last 5 years and all of our users find it easy to operate. Pros MaintainX is an all rounder centralised software that fits well in our company. It is easy to use and helps with document control. Cons Can’t schedule work in efficiently have to use secondary software. The exisiting calendar on the website is hard to manage. Review Source AL Alicia L. VP Finance Machinery Used the software for: 6-12 months ### "MaintainX & Support is Great " March 31, 2025 5.0 \[sensitive content hidden\] has been an invaluable asset in our MaintainX setup, helping us navigate complex challenges with precision and expertise. From developing solutions alongside our external consultant to addressing unique inventory and pricing hurdles, \[sensitive content hidden\] has consistently provided innovative and effective strategies. His ability to customize procedures and accommodate special recurring scenarios has resulted in tailored solutions that perfectly align with our business needs. His dedication, problem-solving skills, and deep understanding of MaintainX have made a significant impact on our operations. Highly recommend his expertise to anyone looking for a seamless and efficient system implementation! Pros What I like best about MaintainX is its intuitive work order management, which makes tracking tasks seamless, along with its robust preventive and predictive maintenance scheduling that keeps operations running smoothly. The real-time reporting and mobile accessibility allow for quick decision-making on the go, while its inventory tracking helps maintain accurate stock levels. Cons Basic plan does not allow for multiple locations for inventory. Review Source RE Randy E. Operations Manager Oil & Energy Used the software for: 1-2 years ### "Review of Maintain X" November 26, 2025 4.0 It has been a good experience working with Maintain X. There are some procedures that should occur on every weekday that don't appear to do so, so I need to get that one solved. Pros It appears easy to set up the work orders, procedures and assets. I especially like how easy it is to set these things up as they are key to managing assets and maintenance works. Cons The output of the table format when downloaded is a bit confusing. You have to reformat and alter the columns to show the information that you need to see. Review Source mC michael C. Program Manager Civil Engineering Used the software for: Less than 6 months ### "Getting MaintainX in a Fed govt facility" February 3, 2025 5.0 Generally responsive and helpful. When we needed a software engineer to talk to the IT people at the EPA it took a while but it did happen. Pros Complete fairly easy to learn, its taken some editing and changes but nothing we haven't been able to do on our own Cons a bit more complicated to set up than I thought. You need to expedite getting FedRamp approval it would have made this whole process much better Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[Prism](https://www.capterra.com/p/83522/Building-Engines/) Reason for choosing MaintainX seemed the most flexible and the best cash value, support system seemed better. Switched from [Infor CRM](https://www.capterra.com/p/148351/Infor-CRM/) Infor wasn't working for us it really made no provision for PM's Review Source MK Mike K. Risk Management Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Brought Us Into the Future!" December 4, 2024 5.0 I can think of no other application I have worked with that has generated such huge gains for our organization. The support is outstanding and is something seen less from other applications business with. Their interest in what the customer sees and needs is evident in the way they dig into issues and try to create greater understanding before generating a thought or solution. Pros The ability to organize processes related to inspections, preventative repairs, and reactive maintenance of our facilities. The ability to have a record of completed work. The ability to track work and never loose track of a need. I also appreciated the ability to operate with a inventory list with directly connected supply vendors for ordering purposes. The ability to organize inventory, show when parts are used, and track available inventory, keeps us ready for the unexpected. Cons I don't have much if any cons about MaintainX. Nearly every question or need I bring up is addressed in some way or they identify it as a possible process improvement with their development team. About the only time I feel constrained by the system is when I create procedures or processes. This portion of the system seems a little less flexible than other components. Review Source AB Adolfo B. Facilities Manager Commercial Real Estate Used the software for: Less than 6 months ### "Solid Maintenance Tool" November 21, 2025 4.0 My overall experience with MaintainX has been positive. The platform is user-friendly, supports real-time communication, and helps streamline work order management across teams. It makes daily operations more organized and improves accountability. Pros Asset most Manufacturers and model numbers are in the system and makes it easier to enter data and track as well. Work order management is easy as well. Cons MaintainX lacks robust invoice-tracking capabilities. Other platforms allow vendors to upload invoices directly for review, approval, and dispute resolution, which streamlines the workflow. Review Source NV Nikolas V. Manager of Environmental Services Hospital & Health Care Used the software for: Less than 6 months ### "MaintainX Review" April 1, 2025 5.0 I use MaintainX to manage all inventory, purchase orders, receiving, reporting, and invoice processing at my facility. We recently upgraded from an ancient software platform to MaintainX after careful consideration and I am floored at how good of a platform it is and how helpful the support team is. Pros \- Ease of use - Modern interface - Comprehensive platform Cons \- Some reporting lacks robustness, although they are actively working on this. Alternatives considered [Maintenance Care](https://www.capterra.com/p/133246/Maintenance-Care/) Reason for choosing MaintainX MaintenanceCare does a lot of good things, but as far as inventory and parts management is concerned, it was sorely lacking. Switched from [TheWorxHub](https://www.capterra.com/p/172308/TheWorxHub/) Worxhub is old and very dated. MaintainX is new and modern. Review Source CD Cody D. Facilities Manager Food Production Used the software for: 1-2 years ### "MaintainX-factor" March 24, 2025 5.0 Maintainx has overhauled how my entire company operates. Communication and documentation has allowed us to not lose track of information and increase accountability. Pros The ability to maintain open lines of communication between all levels of members in our organization. Cons The limited ability to customize my notification preferences. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Coast](https://www.capterra.com/p/10004846/Coast/) Reason for choosing MaintainX The ease of mobile use and cost of the software Review Source BB Bob B. Regional director of Facilities Hospitality Used the software for: 6-12 months ### "Best customer support!" March 24, 2025 5.0 From the initial interaction with \[sensitive content hidden\] to working with \[sensitive content hidden\] it has all been great! Pros software capabilities and customer service. Cons Nothing, so glad to get away from Eptura. MaintainX is amazing Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Fixed Assets CS](https://www.capterra.com/p/80494/Fixed-Assets-CS/) Reason for choosing MaintainX We felt that the level of service and customer support was best delivered by MaintainX. Switched from [Eptura Asset](https://www.capterra.com/p/125977/ManagerPlus/) The customer service was absolutely horrible at Epturra. They basically sold us the software and we were on our own. Review Source TL Taylor L. IT Project Manager Real Estate Used the software for: Less than 6 months ### "My MaintainX Experience" September 10, 2025 5.0 Our experience so far has been great. Their onboarding team did an excellent job at making sure we went live with as little stress as possible. MaintainX has really streamlined our maintenance system and helped fix a glaring hole that we had in our business. Pros The thing I like most about MaintainX is the ease of use for our technicians. Our old system was so outdated and complicated. With MaintainX, we simply had them download the app on their cellphones and they're able to access their work orders from anywhere. Cons The thing I think needs the most improvement is probably the reporting feature. The reporting itself gives you a ton of data to pull from, but you have to kind of manipulate it to get specific bits of information. Review Source GB Gabriel B. Maintenance Technician Capital Markets Used the software for: 6-12 months ### "Massively helpful software" November 27, 2025 4.0 Id call me experience a net positive as it helps me work more efficiently and know what needs to get done as maintenance. Pros Easy to use and the software is well thought out to help you with plant management inside a company. Cons It can get fairly complicated and confusing at times if it's not explained to you by someone experienced in it or trained to use the software. Review Source AG Alex G. Plant Manager Machinery Used the software for: 6-12 months ### "Intuitive, Simple, and Accessible" December 5, 2025 5.0 MaintainX is simple and straightforward to use. It has been easy to adjust and allows for metric visibility on machine operation. Working with our techs has been straightforward and customer service is responsive. MaintainX is working to become our hub for managing maintenance and work orders across facilities. It allows each plant to customize and implement while still living within the same framework company wide. Pros MaintainX is simple and straightforward to use. It has been easy to adjust and allows for metric visibility on machine operation. Working with our techs has been straightforward and customer service is responsive. Cons Still gaining deeper experience with MaintainX. Nothing negative to report so far. Interface and support has been excellent. Review Source AB Alex B. Facilities Team Lead Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Facilities Team Lead for a company with 400 employees and 13 buildings" December 3, 2024 5.0 Very easy and works well for our needs. Our needs being able to have reactive work orders for immediate attention and regular PM's on equipment and maintaining an asset list with pertinent information. Pros The user interface is so easy. Works well on both the computer and cell phone app. Setup was really easy and the initiation team support was very helpful. The software has the ability to make graphs and dashboards very easily. The photo/document upload is super easy. We had very few issues with the transition to the system from our previous work order system. Cons We wish that it would notify work order requesters with comments on the status of the work order. It only sends an email with "completed" once done and does not show the comments on the work order to the person who entered it. Unless that person signs into MaintainX as a general user and clicks on the work order they never see what was done. Not sure why it couldn't just send an email back that included the comments since it already sends a "completed" email. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing MaintainX for us it was the easy of use and start up to get the program going for us and then that it had all of our PM's and work orders in one system. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) didn't work well and needed to renew license. was only doing the work order side and not the PM side of our equipment. Review Source ME Matt E. Facilities Manager Renewables & Environment Used the software for: 6-12 months ### "MaintainX Review" April 29, 2025 5.0 Pros Easy to use and GREAT Customer support. Nic L has been fantastic to work with. Would help us with modifications to make MaintainX better apply for our opeations. Cons Could use some better interfaces for end users - specifically around messages. Asana's inbox would be a good model. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Upkeep wasn't scaling with our operations Review Source RM Randall M. President Hospital & Health Care Used the software for: 1-2 years ### "Simple / Ease of Use" April 8, 2026 5.0 We have been very pleased with the program and the ability for us to record maintenance events and maintain as history. Pros We appreciate the ease of the user interface and the ability to access on multiple device platforms. Cons One of our uses of the platform is to account for field inventories and 1000's of assets using RFID. Having a better integration or imbedded capability would be helpful. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) Work Order Functionality and preventive maintenance scheduling. Review Source JG Jo G. Asset Officer Government Administration Used the software for: 6-12 months ### "User friendly and ideal for preventive maintenance" July 28, 2025 4.0 We’ve been using MaintainX for several months to manage our maintenance operations, and the experience has been largely positive. The platform stands out for its clean mobile-first design, which makes it incredibly easy for technicians to create, update, and close out work orders right from the field. Pros MaintainX is extremely useful for our field team with its mobile-first usability. Its been simple to set up and the core maintenance workflows like work orders, preventive maintenance has been ideal for our business. I would rate their customer support highly. Cons I have found the customization of the forms limiting and the current reporting/dashboards on the basic licensing. Review Source GT Greg T. Operations Manager Mining & Metals Used the software for: 1-2 years ### "Glad we did it!" September 5, 2025 5.0 Very positive. Implementation was easy and it has enough flexibility to allow for multiple uses. Support is excellent. Pros Provides a framework to organize maintenance activities and eliminate paper records. It is easy to use. Cons I have no negative comments. It works well for our needs. Setting schedules and reminders for preventative maintenance activities is very helpful Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.