# MaintainX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MaintainX Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more. Source: https://www.capterra.com/p/179296/GetMaintainx --- # MaintainX Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MaintainX ## What is MaintainX? MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. We help companies streamline maintenance operations, improve asset management, and empower workers—all while delivering insights that can improve the bottom line. We’re proud to serve some of the world’s largest brands, including Duracell, AB InBev, Univar, Cintas, McDonalds, Titan America, and many more. ## What is MaintainX used for? [Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) Recognitions Shortlist Best ease of use Overall rating Based on 1,047 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Pros & cons Streamlined onboarding and operation Enhanced team coordination tools Occasional technical glitches Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Fixed Asset Management / 2026 - Fleet Maintenance / 2026 - Maintenance Management / 2026 - Preventive Maintenance / 2026 - Work Order / 2026 - Asset Tracking / 2025 - Building Maintenance / 2025 - Inspection / 2025 Our "Best of" badge program showcases products with the highest ratings... - Asset Tracking / 2026 - Building Maintenance / 2026 - Business Process Management / 2026 - CMMS / 2026 - EAM / 2026 - Fixed Asset Management / 2026 - Forms Automation / 2026 - GIS / 2026 - School Facilities Management / 2026 - Work Order / 2026 - Workflow Management / 2026 Our "Best of" badge program showcases products with the highest ratings... ## MaintainX alternatives [4.5 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (755)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (420)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,462)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179296/GetMaintainx/alternatives/) ## FAQs about MaintainX Overview ### What problems does MaintainX solve? MaintainX solves scattered work orders, missed preventive maintenance, poor team handoffs, and limited visibility across assets, sites, and job status by centralizing requests, schedules, procedures, photos, and updates in one mobile-friendly system. Maintenance, facilities, operations, and service teams benefit most from faster coordination, clearer accountability, and fewer forgotten tasks. Answer based on 571 reviews Overview ### Which roles and teams benefit most from MaintainX? MaintainX is most used by maintenance leaders, facilities teams, and operations managers who need to schedule preventive maintenance, assign work orders, and track asset performance. Technicians and planners rely on it to document repairs and inspections, while owners and executives use reporting to improve uptime, compliance, and operational visibility. Answer based on 1037 reviews Overview ### What company size and industries is MaintainX built for? MaintainX is built mainly for small businesses, which make up 68% of reviewers, especially in facilities services at 6%. It serves manufacturing plants, food and beverage facilities, chemical companies, automotive factories, distribution centers, oil and gas operations, and mining sites, while also appearing in construction and hospitality, each at 5%. Answer based on 1037 reviews Features and Usability ### What are the key features of MaintainX? MaintainX includes core maintenance management features like work order management, preventive maintenance scheduling, and asset tracking. Reviewers also highlight mobile access for updating jobs in the field, team collaboration through comments and notes, and reporting tools for tracking completion timelines, open tasks, costs, and maintenance history. Answer based on 336 reviews Pricing ### How much does it cost and what fees or limitations are included? MaintainX starts at $25/user/month for Essential, or $20 on annual billing; Premium is 75 monthly, or 65 annually. A free version and free trial are available. Reviewers call it a low-cost entry with unlimited requesters, but note per-seat pricing gets expensive as teams grow and some advanced features sit in higher tiers. Answer based on 137 reviews Integrations ### Which third-party tools and platforms does MaintainX integrate with? MaintainX integrates with over 20 third-party tools, including Microsoft Excel, Google Sheets, Microsoft Power BI, Slack, and QuickBooks. Its catalog also includes Dynamics 365, Jira, and Salesforce Platform, covering spreadsheets, reporting, messaging, accounting, ERP, and CRM systems used in maintenance and operations workflows. Answer based on 83 reviews Getting Started and Support ### How easy is it to onboard and train a team on MaintainX? MaintainX is generally quick to onboard, with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say technicians and other frontline users often learn it fast with minimal training, while admins, teams migrating from other systems, and companies rolling it out broadly may need more guided setup and follow-up training. Answer based on 91 reviews Getting Started and Support ### What customer support options does MaintainX offer, and how do users rate the experience? MaintainX offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, helpful, and easy to reach, with many noting near real-time replies and strong onboarding assistance. Some mention occasional delays, uneven rep quality, and slower follow-through on feature requests or integrations. Answer based on 232 reviews Security ### How does MaintainX handle data security and access control? MaintainX uses SSO as a security login option and supports desktop verification through a text or email code. Reviewers also value the platform’s centralized records and notifications for traceability. However, some report limited role-based permission customization, a steep permissions gap between plans, and inconvenient two-step sign-in. Answer based on 19 reviews ## Who uses MaintainX? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 224 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 224 reviews Facilities & Maintenance 35% Facilities & Maintenance 35% Administrative 25% Engineering 16% Strategy & Operations 7% Others 17% Top industries Based on 224 reviews Machinery 23% Hospitality 20% Packaging and Containers 19% Medical Devices 19% Other 19% ## Pros and Cons Streamlined onboarding and operation 97% positive reviews out of 207 Most users report ease of use, quick setup, and minimal training needed for smooth daily operations. Joe R. Corporate Systems Specialist, 201 - 500 employees. "Maintain X has been a game changer for our organization, proving to be an incredibly user-friendly CMMS software." Occasional technical glitches 46% negative reviews out of 80 Some users report intermittent bugs, syncing delays, and minor app issues, especially with connectivity or updates. Craig C. Maintenance Planner - Scheduler, 51 - 200 employees. "There have been occasions where we have been doing something a certain way and then all of a sudden that way doesnt work anymore or a button is missing. " Enhanced team coordination tools 96% positive reviews out of 126 Most reviewers indicate team collaboration features improve communication, task tracking, and accountability across departments. Jake C. Shop Supervisor, 11 - 50 employees. "I love the way i can manage work orders and that my team get live time interactions with what is happen at the plant." Intuitive and accessible design 97% positive reviews out of 74 Most reviewers describe the user interface as intuitive, visually clear, and easy for teams to navigate. Don S. Maintenance manager, 51 - 200 employees. "Cross platform usability has greatly helped people who are accustomed to one style or another." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.8 (562) 86.30% of 562 reviewers that rated this feature as important or highly important MaintainX gives you the flexibility to manage work orders, update tasks, and communicate from anywhere using mobile devices. Reviewers appreciate real-time notifications, photo uploads, and seamless field updates, though some mention occasional app slowdowns and connectivity issues in low-signal areas. Work Order Management 4.8 (561) 88.77% of 561 reviewers that rated this feature as important or highly important MaintainX offers structured work order management, letting you assign, prioritize, and track tasks efficiently. Users think the system improves team accountability, real-time tracking, and communication, though some mention challenges with sorting and archiving completed orders. Preventive Maintenance 4.8 (535) 84.86% of 535 reviewers that rated this feature as important or highly important With this capability, you can automate scheduling, track recurring tasks, and maintain detailed maintenance histories. Reviewers highlight the ease of setting up PMs, automatic reminders, and reduced downtime, noting it streamlines compliance and helps teams stay proactive rather than reactive. Asset Tracking 4.6 (296) 82.77% of 296 reviewers that rated this feature as important or highly important You gain clear visibility into equipment status, history, and location with asset tracking. Reviewers indicate it simplifies monitoring, cost tracking, and maintenance planning, and value the ability to associate work orders and documentation, though some are still building out their asset records. Real-Time Data 4.6 (221) 84.16% of 221 reviewers that rated this feature as important or highly important It helps you access live updates on work orders, asset status, and team activity. Some reviewers find real-time data valuable for quick decision-making, improved communication, and reporting, though a few mention occasional difficulties retrieving specific data or wanting more automation. Maintenance Scheduling 4.6 (209) 84.21% of 209 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests MaintainX 139 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Manage the process of evaluating documents or requests submitted for approval Manage adding fixed assets to proposed budgets Manage assets throughout their lifecycle to optimize profit Manage, prioritize and plan for capital expenses You gain clear visibility into equipment status, history, and location with asset tracking. Reviewers indicate it simplifies monitoring, cost tracking, and maintenance planning, and value the ability to associate work orders and documentation, though some are still building out their asset records. Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically populating fields or sections within a form Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, manage, and send invoices or bills to customers Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Schedule the calibration of instrumentation and maintenance requirements Track the status of assets and whether they're checked in or out An itemized to do list that can be edited as tasks are completed Ensure all properties are adhering to government and legal codes Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Designed to serve commercial properties Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Centralized database of stakeholders and their contact information such as names, address, phone number etc. Investigate and take action at root cause or error in processes to prevent recurring issues Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import, collect, and capture data from multiple sources Import and export data to and from software applications Graphical representation of data Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Track unplanned equipment or network failures Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Manage and track high-value assets including office equipment, furniture & more Manage the maintenance of building facilities Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and store information regarding failed inspections Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Designed to be used by kindergarten, primary, middle, and senior secondary schools. Automate repetitive tasks such as filling out information or creating certain types of forms Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Create, design and modify the flow and processes of tasks in a project Information, data and reports that are being tracked over time Review data from past periods to reveal recurring tendencies Process images and automatically scan for data Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Establish procedures for monitoring locations of keys Tracking the status of previously identified performance measurements Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests MaintainX gives you the flexibility to manage work orders, update tasks, and communicate from anywhere using mobile devices. Reviewers appreciate real-time notifications, photo uploads, and seamless field updates, though some mention occasional app slowdowns and connectivity issues in low-signal areas. Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Drag and drop/visual interfaces that allow non-tech users to build without writing code Ability of websites, web applications, or mobile applications to function without an active internet connection Track parts inventory levels and manage re-stocking A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms With this capability, you can automate scheduling, track recurring tasks, and maintain detailed maintenance histories. Reviewers highlight the ease of setting up PMs, automatic reminders, and reduced downtime, noting it streamlines compliance and helps teams stay proactive rather than reactive. Document any changes or proposed changes made to business processes or workflows Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Reporting on how each user, task or process has advanced since its initiation Create, send, and track purchase orders and their statuses Matrix barcode that stores information Generate quotes or estimates for customers Analyze and gain insights into data in real-time It helps you access live updates on work orders, asset status, and team activity. Some reviewers find real-time data valuable for quick decision-making, improved communication, and reporting, though a few mention occasional difficulties retrieving specific data or wanting more automation. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Allows service businesses to track ongoing repairs Sample of reports that could be customized as needed or used as is Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Set & manage permission levels based on user roles and restrict access to only authorized individuals Identify and analyse the reasons behind accidents Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track work performed and resources used for past customers, sites, or assets Track the status over time for a request, process, asset, or transaction Track information, qualifications, and contact details of subcontractors Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Allows fleets and service businesses to track the condition of tires on their vehicles Track and document the history, application, or location of an item or activity Review data from past periods to reveal recurring tendencies and predict future performance Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Allows fleets and service businesses to track information about their vehicles. Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Create a new work order MaintainX offers structured work order management, letting you assign, prioritize, and track tasks efficiently. Users think the system improves team accountability, real-time tracking, and communication, though some mention challenges with sorting and archiving completed orders. Streamlining repetitive tasks and activities through automated and predefined workflows Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (1,047) 4.6 Based on 1,047 reviews ## Pricing Value for money 4.6 (965) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/179296/GetMaintainx/pricing/) Essential $25.00 Per User,Per Month It includes: - Unlimited Work Orders with Attached Images - Unlimited Repeating Work Orders - 3 Work Orders with Attached Procedures - 3-Month Access to Advanced Analytics - Custom Reporting Dashboard - Real-time Messaging - Unlimited Assets - Barcode Scanning Premium $75.00 Per User,Per Month It includes: - Meter-based Maintenance - Unlimited Work Orders with Attached Procedures - Unlimited Access to Advanced Analytics - Parts Inventory Management - Purchase Order Management - Time and Cost Tracking - Open REST API Access - Work Order Templates - Dedicated Account Manager - External Work Orders Value for money 4.6 (965) 4.6 Based on 965 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (985) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (985) 4.8 Based on 985 reviews ## User reviews Overall rating 4.8 Based on 1,047 reviews Filter by rating 5(833) 4(195) 3(16) 2(3) 1(0) Mentioned topic Sorted by most recent FW freddie W. Engineering Manager Plastics ### "Review of maintainX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2026 general experience with maintainx has been good. All the team have been extremely helpful and the 24hr support is a big bonus Pros being able to create history on an assets downtime. i like the auto generated kpis the system can produce. Cons i think the system could benefit from being able to customise the requestor form. I also think you need to change the asset operating times so they can be customised Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Micah S. MRO Buyer Dairy ### "MaintainX: MRO Procurement Must-Have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 Our previous system pales in comparison to Maintain X- managing orders, spare parts inventory, and vendor relationships in one system with live ordering and receiving capabilities has not only made my work flow more efficient- it has solidified and the relationships between procurement and maintenance within our organization. Pros As a buyer supporting maintenance from the procurement perspective of the business, Maintain X is extremely easy to use for inventory and order management. It helps align procurement with maintenance teams to achieve company goals while promoting communication and clarity between two departments that are often at odds with each other. Cons The frustrations I experience with the program are not so much focused within the program itself; more so in that support and focus on development of the purchase orders and inventory modules is slower/not as high of a priority as the more maintenance focused modules, like work orders. Switched from [Catalyst](https://www.capterra.com/p/203639/Catalyst/) Catalyst was lack luster in every way possible. Every feature is either better in Maintain X, or now exists where in our previous system it did not. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Christen G. Maintenance Reliability Engineer Machinery ### "Efficient and Still Enhancing Maintenance & Reliability Features" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 23, 2026 Our facility uses MaintainX for daily maintenance operations, enhancing visibility, staff utilization, and response time. It's easy to use, improves communication in real-time, and allows quick data access and troubleshooting through detailed order updates and equipment manuals. Pros MaintainX is very easy to use, which makes it an effective and fast communication tool for people on the manufacturing floor to request help from maintenance or plan repairs. I appreciate its real-time work order updates and the ability for technicians to chat live with their supervisors, quickly upload photos of problems, or access equipment files to get necessary manuals. The initial setup within the software was also straightforward. We are finding the support is highly engaged and provide solutions as fast as possible. The cost structure is a good value at the enterprise level, Competitor licensing structures are more expensive, and just don't provide the support. Cons One opportunity is the scheduling features, this module could be more straightforward and to use the calendar for tracking both planned and completed jobs. It needs to be simpler for supervisors to pull from pools of planned work alongside PM selection pools. We also want more functionality in materials management and increased data collection of Bills of materials and asset-specific item usages. The initial setup of MaintainX was easy, but as an old facility, collecting and verifying our data internally was very difficult so some on-site support would have been favorable. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) I was told to by our IT department; I was not part of evaluation. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reasons for choosing MaintainX Both cost structure and ease of use, available features and upcoming improvements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sam B. Facilities Management Coordinator Hospitality ### "Strong Tool for Maintenance Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 22, 2026 My experience with MaintainX has been positive. It has helped improve visibility, consistency, and accountability across our properties by bringing work orders, preventive maintenance, inspections, and reporting into one system. The rollout has taken time and ongoing support, but we've seen improvements in documentation, tracking, and our ability to make decisions based on real data. Pros The visibility it provides. It gives us one place to track work orders, PMs, inspections, and asset information across all properties. Instead of spending time chasing updates or digging through emails, I can quickly see what's happening, identify issues, and pull the information I need. It's also helped create more consistency in how maintenance activities are documented and managed. Cons The reporting tools provide a lot of useful information, there are times when I can't get exactly the data or format I'm looking for without exporting it and doing additional analysis. Switched from [Eptura Asset](https://www.capterra.com/p/125977/ManagerPlus/) Hippo CMMS was bought out by Eptura and was not going to work for our company. Alternatives considered [Click Maint CMMS](https://www.capterra.com/p/10017706/Click-Maint-CMMS/) Reasons for choosing MaintainX Better offerings and would work better for our field of work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lisa L. Facilities Supervisor Facilities Services ### "Great Facilities/Maintenance Managing System " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2026 From the very first meeting with MaintainX to the integration and support everything has been great. Our account rep is wonderful and answers emails and questions almost immediately. Anytime there is an issue it is resolved in a timely matter that does not interfere with the flow of our work. Pros The mobile app is my personal favorite, it's just as easy as the desktop version. I have everything I need at my fingertips! Cons Honestly, there isn't anything I do not like about it. MaintainX is so much better than the previous platform we used in everyway. Switched from [Nuvolo](https://www.capterra.com/p/244869/Nuvolo/) Nuvolo runs on the Service Now platform which our IT department used. When they moved on from Service Now it was not cost efficient for Facilities to continue with the two platforms especially since Nuvolo was meeting our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Chris M. Electrical Engineering Plastics ### "MaintainX Has Great UI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2026 It has been great! It is a great CMMS platform with tons of ability to communicate and assign tasks in the facility. Having history on issues is also super nice if we have repeat problems we can start seeing if there is a way to remedy the issue or have a reference to quickly remedy the breakdown. Pros User interface is extremele beneficial to us, being able to generate work orders or requests with the ability to add pictures and detailed descriptions is nice. I also enjoy the integration to our spare parts system, the fact that we can have everything in one spot is nice. MaintainX is also very helpful when we need something from them, if we reach out for a solution they are pretty quick to help. Cons Sometimes it feels we are at the mercy of MaintainX on some features, specifically if we need something custom made that feels like it should be easy to do. But that is rare. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Missy M. Preventative Maintenance Scheduler Automotive ### "Happy with MaintainX Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2026 It was slow at first and not all of our information/data could be transferred from Hippo so I had to perform a lot of extra work inputing information into MaintainX. After the initial start-up, \[sensitive content hidden\] has helped us tremendously by assisting us in learning about MaintainX and how to access the features. It is easy to use and if detailed information is entered by our employees, it is a very useful tool Pros Customer support - \[sensitive content hidden\] and her team have walked us through the process of switching to and using MaintainX Cons Really hasn't to do with MaintainX but with personnel at our company accepting new software and willing to change to MaintainX Switched from [Hippo](https://www.capterra.com/p/185789/Hippo/) Hippo discontinued the service our company purchased Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reasons for choosing MaintainX For the pricing, MaintainX was reasonably priced and had many features on our wish list. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Mackenzie F. Supply Chain Sr. Procurement Technical Analyst Food Production ### "Always Ready to Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2026 We love MaintainX. Our support group is always ready to help with any issues such as reporting, setting up new users, and coming up with solutions to issues they haven't heard of. Pros How friendly and intuitive the platform is and how easily supported we are when faced with an issue/concern. Cons The reporting side of things is a little less intuitive. Sometimes we need a specific report that takes time from both sides to come up with a solution. Switched from [SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) They could not integrate into our current platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Ryan R. maintenance manager Packaging and Containers ### "Great software and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 15, 2026 Great experience overall. Setup was pretty fast and smooth, we have had a few issues with the IOS app but they were resolved fast Pros Ease of use and top notch customer service. Great mobile and desktop app with tons of options and reporting features. Cons Parts searching on the mobile app can be difficult mainly due to screen size. The desktop version works great for the parts searching. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Marinda S. Parts Room Supervisor Medical Devices ### "MaintainX - Maintenance" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 10, 2026 Our overall experience with Maintain X is the ease of working in a system that allows all teams to utilize a user friendly software that communicates with each other on day-to-day processes. Pros My representatives are attentive to our needs, Ease of use of the software, and the capability to upload spreadsheets, photos, and PDFs as needed. Cons Work arounds. For example, the labels requiring a QR code. We have to go to an outside source for this task. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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