# Page 2 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MaintainX the right CMMS solution for you? Explore 1031 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179296/GetMaintainx/reviews --- MaintainX 4.8 (1031) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 16th, 2026 # Page 2 - Reviews of MaintainX ## Showing most helpful reviews Showing 26-50 of 1031 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Facilities Manager Hospitality Used the software for: 1-2 years ### "MaintainX has been a benefit to my workflow. Easy to use and set up." April 8, 2026 5.0 My overall experience with has been positive. From the user interface, to the parts tracking, asset management, and work order assignment, this aspect of my job has become a lot more streamlined. I have more time to do other more hands on aspects of my job now that my back of house is more efficient. Pros It has opened up a lot of new efficiencies in our workflow, parts management, inventory tracking and work order capture. Allowing other employees to submit work orders in a way that seamlessly integrates into the way I assign work orders to my staff has been a big improvement on a bootstrap google sheet. Cons A lot of features seem to be moving to the enterprise level tier. While is a great partner in that they're able to work with you on pricing, the enterprise tier simply isn't in the budget for the what it offers currently. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing MaintainX At the time offered a very high value per dollar spent. As time has gone on that value has become less and less but I like the software enough to continue using it despite features migrating to higher paid tiers. Review Source VR Verified Reviewer CMMS Parts Clerk Consumer Goods Used the software for: 6-12 months ### "Good Experience with a competent team of software developers" April 7, 2026 3.0 Pros I like the intuitive framework of the software, and the ease in which building data bases within the software functions. Cons I don't like that the parts do not allow for multiple cost associations. I would also prefer an option for multiple part locations for an individual part. We manufacture in multiple locations while using similar assets, so currently we have to duplicate parts to allow for inventory tracking of one part in multiple locations. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) I did not make the decision, but I understand the company I work for chose because it was the cheaper option. Review Source CL Chris L. Facilities Manager Machinery Used the software for: 2+ years ### "MaintainX Review" February 25, 2026 5.0 Excellent overall experience. You get out of it what you put into it, as far as asset management, and workorder management. Pros Ease of use, customer support and User Interface. This is easy software to use and the support for implementation is outstanding. Cons Unfortunately, you need to be subscribed up to the highest level in order to access the KPI's needed for data. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing MaintainX Cost and customer service were among the best of other services we looked at Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Company was looking for a new system as part of PM and workorder modernization Review Source BM Brian M. Automation Engineer Automotive Used the software for: Less than 6 months ### "MaintainX is Intuitive and User-Friendly" May 13, 2026 5.0 So far, my experience with is great! I really like how intuitive and easy it is to build reports and customize dashboards. I also like how easy it was to integrate MaintainX with external software. Pros It is intuitive and easy to use. I like that MaintianX support staff are very responsive and helpful. The training academy is a valuable resource and very helpful to get one up and going in . Cons At the moment, I cannot think of anything that I don't like about . The only issue I can think of is a minor point. I would like to see where work order reports can be positioned side-by-side in a custom dashboard. This request has been submitted to MaintainX, and I hope to see it implemented. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[COAST CMMS](https://www.capterra.com/p/174263/COAST-CMMS/)[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing MaintainX Ease of use, support, implementation, and cost Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Dematic Sprocket](https://www.capterra.com/p/81734/Dematic-Sprocket/) We needed to get all teams here on a common platform and get a tool that had more capabilities. Review Source JR Joe R. Project and Reliability Engineer Chemicals Used the software for: 2+ years ### "Hawkins MaintainX Review" May 12, 2026 5.0 From the start, it's been wonderful! Excellent customer service and each time I have an issue, there's a thorough answer being explained to me. We've rolled out ~15 organizations at our company and its gained a lot of traction. Everyone i have worked with all say they enjoy working with . Pros The simplicity of the software is unmatched along with the customer service team! Navigating through the software is very intuitive which helps with adoption. Cons There have been quite a number of changes that sometimes are hard to keep track of - for the most part they are communicated by the team and explained. Alternatives considered [Maximo](https://www.capterra.com/p/170474/Maximo/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Reason for choosing MaintainX Mobile application, user friendly, quality features. Switched from [Proteus](https://www.capterra.com/p/205227/Proteus/) Proteus was not set up with mobile application and it was not a modern MMS that was simple and user friendly. Review Source SS Seth S. MECHANC Chemicals Used the software for: 6-12 months ### "MAINTAINX IS THE BEST" March 16, 2026 5.0 Your overall experience with maintaining X has been both helpful and surprisingly easy because the process fits naturally into the way you work. Instead of feeling overwhelming, it’s become a steady routine that keeps everything organized and running smoothly. Each step feels intuitive, and the benefits show up quickly—whether it’s better results, less stress, or a clearer sense of progress. The consistency you’ve built makes maintaining X feel less like a task and more like a tool that supports you, making your day-to-day life simpler and more efficient. Pros Maintaining X gives you a sense of control, clarity, and momentum that’s hard to beat. There’s something satisfying about keeping things running smoothly—whether it’s a system, a routine, or a personal project—because it reflects your commitment to consistency and improvement. You enjoy seeing the results of your effort stack up over time, and maintaining X becomes more than a task; it’s a way to stay grounded, organized, and connected to your goals. It’s the kind of habit that makes everything else in your life feel just a little more manageable and a lot more intentional. Cons You like maintaining X because every part of the process feels natural, rewarding, and aligned with what matters to you. There’s genuinely nothing about it that bothers you—it fits your rhythm, your goals, and your sense of satisfaction. Instead of feeling like a chore, maintaining X gives you structure, progress, and a sense of accomplishment. Even the small details feel worthwhile, which is why you don’t find anything to dislike. It’s one of those rare responsibilities that actually energizes you rather than drains you. Switched from [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) MUCH MORE BETTER FOR MAINTAINCE WORKERS . Review Source Steve T. Facilities and Maintenance Manager Biotechnology Used the software for: 2+ years ### "I'm a believer in MaintainX" March 4, 2026 5.0 It's been very positive. We started using it at one facility and we are expanding to all our locations. It's super direct and simple to train new technician on the work order process. It's been the shortest learning curve of any CMMS system I've used in the past. Pros The ease of use and how quickly our team was able to begin using the program. The account managers and support staff where great at helping get over hurdles and organize our assets. The features screens are not cluttered which makes it easy to navigate. Being able to add everyone in our company at no extra cost, as a requestor only, has been a big help. Using the automation features (AI) has dramatically decreased the time it takes to write a new procedure. We've also been able to tap into the vast library of shared procedures. Cons Initially the cost, but we quickly learned is was value-added and saved us time. There is an occasional lag between the mobile app and the desktop software. Alternatives considered [COGZ CMMS](https://www.capterra.com/p/27989/COGZ-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing MaintainX Ease of use and speed of implementation. The built in Academy learning program had us entering locations, assets, and work orders on the first day. Review Source Scott U. Maintenance Manager Consumer Goods Used the software for: 2+ years ### "Driving Structure and Efficiency Through Modern Maintenance Management”" February 19, 2026 5.0 Overall, our experience using the maintenance platform has been very positive. It brings clear structure to how we track assets, PMs, work orders, labor time, and daily priorities, which makes it much easier to manage both people and equipment. Compared to our previous system, it’s far more user-friendly for technicians on the floor and supports real maintenance workflows instead of just reporting. The visibility into KPIs and task tracking helps drive better business decisions and keeps our team accountable. While there are still areas to improve — especially stronger recording capabilities and better mobile access compared to desktop — the system has significantly streamlined our operations and made day-to-day maintenance management much more efficient. Pros Maintenance isn’t just work orders — it’s how I run the operation. It helps me prioritize resources, track asset health, hold teams accountable, and make data-driven decisions. With KPIs, PM tracking, and visibility into our systems, I can stay proactive instead of reactive, which ultimately makes the entire facility run smoother. Cons One of my main challenges is that some of the data recording and documentation features don’t feel as strong or consistent as I’d like. I also notice a gap between the mobile and desktop experiences — the phone version doesn’t always provide the same level of detail or visibility, which makes it harder to manage things effectively when I’m on the floor. Alternatives considered [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Reason for choosing MaintainX Flow and management just seem more end-user friendly. Switched from [Fiix](https://www.capterra.com/p/74916/Fiix/) We made the switch from Fiix and Interix because we were experiencing poor customer service and felt the platforms were no longer evolving to meet our maintenance needs. In comparison, the maintenance system has shown consistent improvement and innovation. The user interface is much more intuitive and user-friendly, which has made adoption easier for our team and improved day-to-day usability across the floor. Review Source SP Samantha P. Industrial Maintenance Coordinator Mechanical or Industrial Engineering Used the software for: 2+ years ### "Game Changer!" March 16, 2026 5.0 I LOVE and have from the beginning. I am a avid believer and I voice as much on a daily basis. This is hands down my favorite CMMS. Pros I love that you are able to customize anything in to better fit your business. I am able to track inventory, keep track of PMs and also any reactive calls to identify trends. Our account manager is beyond phenomenal and all customer support is very helpful. Cons I wish that a multi-user space was available to the Premium plan like it is for the Enterprise plan. Switched from [Macola](https://www.capterra.com/p/10013402/Macola/) The previous system had ineffective tracking and logging, which consumed excessive time. Reporting was poor and difficult to interpret. Consequently, we experienced increased machine failures, inventory shortages, missed preventative maintenance tasks, and an inability to identify key trends. Review Source Jason L. Director of Solutions Facilities Services Used the software for: 6-12 months ### "MaintainX for Field Service Management" March 25, 2026 5.0 Overall, the experience with has been very positive. It’s helped bring structure and clarity to how we run our service department, and it’s made a noticeable difference in organization, communication, and accountability across the team. What really stands out is the opportunity we’ve had to provide feedback and actually feel heard. When we’ve shared ideas or pointed out gaps, the MaintainX team has been responsive and quick to make adjustments or roll out improvements. That level of engagement and willingness to evolve the platform has made it feel more like a partnership than just a tool we’re using. Pros It brings everything into one place and just makes the day-to-day easier to manage. I can quickly see what’s going on across all work orders without chasing people down for updates. It’s simple for the team to use, which means better communication, fewer missed details, and more accountability. Overall, it just helps keep things organized and running smoother without adding a bunch of extra complexity. Cons The biggest downside is that some of the best features are locked behind higher-tier plans, so you don’t always get the full value unless you upgrade. It can feel a little limiting at times. Also, customization isn’t as flexible as I’d like, there are moments where you have to work around the system instead of setting it up exactly how your operation runs. And when you’re trying to pull specific data or reports, it can take extra effort to get it in a format that’s actually useful. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Zuper](https://www.capterra.com/p/197014/Zuper/) Reason for choosing MaintainX Brand recognition and potential future integrations within the industry. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams is not designed to adequately manage field service. Review Source Kari B. Maintenance Electrician Computer Hardware Used the software for: 6-12 months ### "The most efficient, helpful and supported CMMS " March 25, 2026 5.0 I am very pleased with . There has not been one concern I have had. Once the work order requester was available to all operators, the communication between operators and maintenance techs opened immediately. Our downtime tracking for our KPI's became more accurate the moment it was implemented. Pros The ease of implementing it for all employees within our company. The most positive review from operators is that they can input a work order from their phones. They love that they no longer have to have their supervisor enter it. Cons The web page is not automatically updated when left open all day. I prefer to have the easiest, no thought processes, in the tools I use. I am not a fan of it not being refreshed when I get to my desk Switched from [ANTEROS](https://www.capterra.com/p/182875/ANTEROS/) We wanted a program that was easier to use for the maintenance technicians and the work requestors. Review Source VR Verified Reviewer Project Manager Construction Used the software for: Less than 6 months ### "Convenience, security and asset management in one place" April 10, 2026 5.0 So far, our experience has been great. We are still in the beginning stages of migrating all of our maintenance records from Excel spreadsheets. Pros The ability to organize our existing inventory sheets from Excel and transfer them into the Maintain X platform easily has been a big plus. Navigation through the software is straightforward, and I like being able to micromanage each piece of equipment with maintenance records, work orders, shop diagrams, parts inventories, photographs, and vendors all in one place. Maintain X seems to do it all. The notification feature is very important to us. Pricing is reasonable, and we hope this will save us hours of time once our onboarding is complete. Support during onboarding has been great. We have not used the integrations feature yet, other than importing data from Excel spreadsheets, which works flawlessly. Performance is fast, with the ability to quickly find a particular asset. We’re still learning the AI capabilities, including its ability to recognize brands of equipment. Being able to combine multiple Excel spreadsheets and their data into one central place has made it much easier for our team. It allows four people to access the same information and update it on a daily basis without juggling separate files. The security it provides is a plus. One of the biggest benefits is the notification feature, which alerts us when a piece of equipment is due for a required service or inspection. Cons Haven't found anything yet. We are still in the beginning stages of migrating all of our maintenance records from Excel spreadsheets but our experience has been great. Review Source TN Travis N. Quality Assurance Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Highly Customizable Workflows, but Reordering Questions Is Frustrating" March 26, 2026 4.0 My overall experience with is a positive one. Its adaptability means I can use it for many different processes within our plant. Using it to network with different teams on work orders allows quick communication and decisive action to be had, speeding up time intensive projects. The few times where I've contacted customer support, I've always felt heard. For the person that wants a user friendly interface and a tool that works for you rather than against you, I'd recommend MaintainX. Pros I appreciate for its capacity for customization. I can easily create or change work orders and procedures to meet the needs of the business. I really appreciate the fact that I can change how the procedure flows based on the technicians' answers. This gives consistent and repeatable direction to the technician. MaintainX brings new employees up to speed quickly. The ability to include pictures with fields bridges gaps in employee knowledge and makes the inspections more efficient without additional oversight. Cons I find that moving a field from one position to another within a procedure is quite tiresome, and not always successful. This process involves grabbing the field and dragging it up or down to its desired position and releasing the mouse button. This practice is successful only about half of the time and can be frustrating when you've dragged it past 25 fields. An unsuccessful attempt returns the field back to its original location, where a user must try the movement again. Review Source DR Dale R. Senior Maintenance Manager Food Production Used the software for: 1-2 years ### "A COMPREHENSIVE CMMS THAT FITS OUR NEEDS" December 26, 2025 5.0 The overall experience with has been great. We are miles ahead of the curve when compared to our previous manual documented system. It has made our maintenance operations more organized and easier to manage than ever before. Pros We use to run our entire maintenance operation across our food manufacturing facility, and overall it’s been a solid tool for keeping things organized. We handle everything in it — daily work orders, equipment upkeep, and our full preventive maintenance schedule. The mobile app is where it really shines for us. Our techs can open and close work orders on the production floor, attach photos of issues, and complete sanitation-safe checklists without carrying paper around the plant. That alone has cut down a ton of wasted time and improved traceability for audits. The ability to build checklists has also been helpful for food safety compliance. We use them for line inspections, lubrication routes, and pre-op equipment checks. Having conversations inside the work orders instead of scattered texts or radios has reduced miscommunication between maintenance and production. It feels more like a tool the team actually wants to use, not just another system forced on them. It’s not the most advanced CMMS out there, especially if you need deep inventory control or complex equipment trees, but for a busy manufacturing environment like ours, it handles the core needs well. We track critical assets like mixers, conveyors, ovens, packaging machines, and refrigeration units, and the maintenance history is easy to pull up when troubleshooting repeat failures. At the end of the day, MaintainX helped us move away from spreadsheets, paper binders, and messy communication — which was a huge upgrade. It keeps us audit-ready, gives us better visibility into downtime causes, and makes PM management way less painful. For food manufacturers looking to clean up maintenance without adding a ton of complexity, it’s definitely worth it. Cons We’ve had occasional delays syncing work orders in low Wi-Fi areas of the plant, but nothing that has stopped production or caused major issues. Support has been responsive when we needed help setting up or adjusting workflows. Review Source DR Diana R. Maintenance Manager Hospitality Used the software for: 1-2 years ### "MaintainX - A great tool to accomplish greatness" March 12, 2026 5.0 Having it's been an amazing experience, it is both, a tool and a guide that has helped us achieve our goals as a company. Pros helps us stay focused and provide great service to our customers with both quality and speed. Cons I would love more push alerts when work orders don't get done on time. Also would love reports to be send by email automatically by user and productivity. Alternatives considered [Amadeus HotSOS](https://www.capterra.com/p/213438/HotSOS/) Reason for choosing MaintainX we chose over other alternatives because it suit our needs and budget better at the time. Review Source Dan M. Facilities Manager Hospital & Health Care Used the software for: 1-2 years ### "Great service " March 27, 2026 5.0 Overall we have had a great experience with . It is a smooth system with great reporting features. Pros I like the ease of use now that I have a handle on how the system works. It is easy to keep track of our workload and streamline our frontline staff members. Cons It was a little hard to learn at first switching from another software that I was used to. They have a great support system that really helped make the transition smooth. Switched from [EV Service Manager](https://www.capterra.com/p/124331/EasyVista/) Ease of use and cost effectiveness. Easyvista was a pain to deal with. Review Source Elena G. Maintenance Manager Retail Used the software for: 6-12 months ### "Using MaintainX to manage a retail chain" December 8, 2025 5.0 has been a essential minute by minute tool for managing our multi-location operations, and I want to highlight how great and supportive \[sensitive content hidden\] has been throughout the entire process. He has taken the time to understand our workflows and has been extremely responsive in helping us get our reporting and setup exactly how we need it. He's shown me so many cooler features and hacks to help me manage my 50+ site flow. What I like best about MaintainX is how easy it makes it to track, assign, and follow up on maintenance tasks across multiple locations in real time. The interface is user-friendly, and the ability to attach photos, documents, and comments to each request helps ensure clear communication and accountability. I also appreciate the customizable checklists and the flexibility to set recurring tasks or preventive maintenance schedules, it really supports staying proactive rather than reactive. Pros What I liked most about is how easy it is to use across multiple locations and how well it keeps our operations organized. The reporting setup, automatic workflows, and visibility into all work orders have made our processes much more efficient. Cons Honestly, there’s nothing I dislike about . It’s an easy-to-use platform that meets all our operational needs! Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) Reason for choosing MaintainX Not enough features like and the interface wasn't visually pleasing to look at. Review Source VR Verified Reviewer Analyst Entertainment Used the software for: 2+ years ### "Excellent way of taking company to the next level." December 1, 2025 5.0 My overall experience has been great when it comes to making our work much faster and efficient helping us better serve. Pros I like the use friendly way of generating reports and being able to read data clearly to see where we stand. Cons I don't like the bugs I find as I work my way on MX and minor fixes because it takes a while to fix. Switched from [Jolt](https://www.capterra.com/p/146384/Jolt/) It was hard to reach support for any help, platform was not user friendly. Review Source AH Amber H. Parts Clerk Food Production Used the software for: 1-2 years ### "A Parts Clerks Short Review On MaintainX" November 14, 2025 4.0 Using the system for a year in a half, I have had a good experience. It has made my job much easier and more organized with my notes on WO\`s. Being able to stay up on my PO\`s and getting ETAs from vendors. Pros The ease to copy the link and put on PO\`s and Work Orders to tie them together makes it easy to go back and forth to update the WO\`s when a vendor has an update on the order. Getting stock notifications for "Critical" parts has been a great tool to keep my stock where it needs to be and also helps me see trends on the parts and to send out reports on high usage. Cons Sometimes when there is an update it messes with our special made fields (our Cost Codes) and when I send out a Hard Copy PO, sometimes it will take 20-30 minutes to download (but that is just me being nitpicky). Switched from [HxGN EAM](https://www.capterra.com/p/249582/HxGN-EAM/) The cost was high and there was a large learning curve for people. Review Source Allen C. Admin Import and Export Used the software for: 1-2 years ### "MaintainX Customer Review" October 30, 2025 5.0 Customizable workflows, AI-driven updates, and stellar support shine for small-to-mid teams, offering quick ROI via asset tracking and preventive scheduling. While advanced reporting and integrations lag for enterprises, its affordability and constant evolution make it a standout choice for efficient, hassle-free operations—ideal for those prioritizing usability over complexity. Pros shines with its user-friendly design, enabling quick adoption and customization to fit any workflow. The robust mobile app supports cross-platform access, instant collaboration via chat, and asset tracking for multi-location ops. Excellent support aids seamless data migration and onboarding. It automates reports, reduces unplanned downtimeand cuts costs . Affordable pricing delivers high value, with versatile features like relational databases and real-time updates boosting productivity Overall, it's a game-changer for efficient maintenance Cons Reporting lacks depth and accuracy, often failing to provide detailed insights or trusting automated data. Customization is restricted, with finicky drag-and-drop for procedures, limited color coding, and no easy employee access tweaks. Work orders support only one asset, complicating multi-asset tasks, and can't link to purchase orders. Advanced features like hierarchical asset relations and sub-parts are missing or enterprise-only, with a crowded dashboard overwhelming new users. Pricing suits small teams but strains larger orgs, and some functions are desktop-exclusive. Setup can be complex for specialized needs Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Easier to use then UpKeep, Better Reporting Review Source GS Grant S. Manager Individual & Family Services Used the software for: 2+ years ### "Powerful tool for our day to day operation" April 10, 2026 5.0 Have saved hours and thousands. Easy to use. Covers all aspect of the organisation including purchases and inventory Pros Extremely easy to use. Elegant interface. Powerful. Well thought out. the constant upgrades constantly meet my wish list Cons Can be a little geocentric at times. Needs to think more internationally with choice of language and times for seminars Review Source VR Verified Reviewer Sr Mgr Maintenance and Safety Food Production Used the software for: 2+ years ### "MaintainX is our daily guide to ensuring the proper functioning of equipment." November 4, 2025 5.0 It's been one of the best acquisitions we've made for our Maintenance department. The tool is exactly what we need, and the support is excellent. Pros It's a very user-friendly, easy-to-use, and highly useful tool for maintenance management. I greatly appreciate the support provided by the team. The application's cost is reflected in the improved equipment maintenance, ensuring it remains in good operating condition. Work orders are reviewed daily, and feedback is provided on procedures and preventive maintenance tasks. Cons I have nothing to say about . Since the first time I used the license, we have grown as a service department. I have recommended it to colleagues from other companies. Alternatives considered [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/)[Fractal ID](https://www.capterra.com/p/183066/Fractal-ID/) Reason for choosing MaintainX Price, powerful, Friendly and complete for our purposes and company dimension. Switched from [CWorks](https://www.capterra.com/p/13109/CWorks/) Because it was a difficult tool to use. It wasn't what we expected, and there were many overdue activities because nobody was using it. Review Source Kurtis T. Director of Facilities Hospital & Health Care Used the software for: 1-2 years ### "MaintainX review" March 27, 2026 5.0 I’ve used multiple Facilities Management softwares and I would highly recommend to anyone for its ease of use and customer service responsiveness. Pros The software is easy to use “out of the box” while customization is still possible. Reporting features work very well, easy to add new requesters, app is very easy to use even for a non-tech savvy staff. Customer service has always been uniquely responsive to our needs. Highly recommend for anyone looking for a reliable Maintenance software Cons I and my team have been very satisfied with . I have no complaints as anything we have needed, Customer service has helped us modify. Switched from [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Looking for something with more ease of use and better customer service responsiveness. Review Source VR Verified Reviewer Maintenance supervisor Machinery Used the software for: 6-12 months ### "Maintain X is a game changer" November 26, 2025 5.0 I am happy with the software and allowing use to schedule inspections and stay on top of issues that can been seen by multiple employees. Our company was holding us back not allowing us to use it properly, but Ira was able to assist with that and get the seats we needed. Pros The way I can keep up with the maintenance and how versatile the program is. It was a big upgrade from the last program and the ease of use. Using this program takes the way of the need of paperwork. Also, they are constantly improving the software and do their best to fulfil the users needs. The customer service dealing with Ira has been a blessing. Cons Not may cons other that the cost of the software from where I sit in the company. I had issue getting the seats I needed but thinking that's on our companies end. Building up the data in program from scratch at the start but the other hand our MX help Ira has made this less painful because she has helped a lot. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Companies' decision to make the switch so I am not sure. Review Source DM Daniel M. Director of Fabricating and Converting Construction Used the software for: 2+ years ### "Great software for anyone looking to take the next step in managing maintenance" March 10, 2026 5.0 This software has been a gamechanger for us. We previously managed all maintenance tracking manually. Now we have everything in one place and can easily refer back to any issues (reactive maintenance) and make sure that operators are completing PM's and doing so on time at a glance. Pros Easy user interface, provides very easy to understand tracking of maintenance, both PM and reactive, as well as metrics like MTTR and MTBF. Cons Nothing really stands out, usually any issues are resolved very quickly by the team. The support team is very helpful and quick to help make changes and adapt to our needs. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Customer support, ease of use, implementation, functionality Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.