# respond.io Pricing 2026 | Capterra > Learn more about respond.io pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/179311/Rocketbots/pricing --- # Pricing for respond.io [4.6 (52)](https://www.capterra.com/p/179311/Rocketbots/reviews/) Write a Review! ## [respond.io](https://www.capterra.com/p/179311/Rocketbots/) has **3** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** Custom ### Starter $99 **Payment Frequency:** Per Month Starter plan includes: Not available ### Growth $199 **Payment Frequency:** Per Month Growth plan includes: Not available ### Advanced $349 Advanced plan includes: Not available ## Popular alternatives to [respond.io](https://www.capterra.com/p/179311/Rocketbots/) Looking to learn more about Live Chat software similar to respond.io? 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Pricing RatingN/A Value For Money[4.5(52)](https://www.capterra.com/p/179311/Rocketbots/reviews/) Pros Cons [Read All 52 Reviews](https://www.capterra.com/p/179311/Rocketbots/reviews/) Read Full Reviews Below Joel M. CEO Real Estate, 1-10 employees Used the software for: Less than 6 months ** Overall Rating 1.0 ** Ease of Use 4.0 Customer Service 1.0 Features 4.0 Value for Money 2.0 Likelihood to Recommend 10% 1/10 Reviewer Source Source: Capterra March 13, 2026 "Good product, poor support" **Overall:** Sadly a very poor experience, even though it's a good product. It cost us months to set up, and a vast amount of wasted time in the process, whilst they refused to pause or refund billing during the time. **Pros:** It's a good platform with a lot of useful features. The AI Agents are more effective than many of the competitors we tried. **Cons:** We lost 3 months trying set it up due to integration failures on calling. Respond.io support is managed by a team inbox of nameless people. There is little ownership off issues or proactivity. After 3 months of back and forth with the telco provider and Respond, we finally got a fix. We asked for a full refund on the downtime, as the product was unusable, and Respond rejected the request. If you're looking for a fast setup and good support, Respond.io might not be the best fit. **Alternatives Considered:** [Superchat](https://www.capterra.com/p/210968/Superchat/) and [Intercom](https://www.capterra.com/p/134347/Intercom/) **Reasons for Choosing respond.io:** AI Agent builder and functionality seemed better Vendor Response By respond.io on March 19, 2026 We’re glad to hear you saw value in the platform and our AI Agents. We also take concerns around setup experience and support seriously, and we appreciate you highlighting this. Our team has reached out to connect with you and work through this together. If there’s anything further you’d like to share, you can always contact us at https://respond.io/contact. Thank you again for your feedback, it helps us continue improving. Christine H. Case Management Director and Special Projects Coordinator Legal Services, 11-50 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra September 16, 2025 "One of the most useful tools in our arsenal" **Overall:** Our overall experience with respond.io has been completely positive -- from functionality to customer support **Pros:** Hands down one of the best tools we use for our business. It works! It's user friendly and they continuously make improvements to the product based on customer feedback. The support is also top notch. **Cons:** Through no fault of theirs, it is Whatsapp integration is less than ideal because US users are unable to make outbound calls using the system. Vendor Response By respond.io on September 23, 2025 Thank you so much for the amazing review! 💬 We’re thrilled to hear that respond.io has helped your team work more efficiently. 🙌 We appreciate your understanding regarding the WhatsApp calling limitation. Unfortunately, it’s currently out of our hands, but we’re hopeful that the restrictions may change in the future. In the meantime, if you have any other feature ideas, feel free to share them or vote on existing ones via our roadmap: https://roadmap.respond.io/ Thanks again for being with us, we’re glad to be part of your toolkit! 🚀 [Read All 52 Reviews](https://www.capterra.com/p/179311/Rocketbots/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)