Who Uses This Software?

We target small to mid-size businesses with our highly scalable technology across a wide range of industries including healthcare, finance, insurance, manufacturing, utilities, collections, and more.

Average Ratings

1 Review

  • 4 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • CallFinder
  • www.mycallfinder.com/
  • Founded 2011
  • United States

About CallFinder

CallFinder is an affordable and scalable SaaS speech analytics solution designed to help small and medium size businesses automate the quality monitoring process for improved agent performance and compliance. With CallFinder, businesses gain 100% visibility into customer-agent interactions and an un-biased scoring methodology to implement across agents and teams allowing them to deliver a better Customer Experience. Schedule a live demo today!

CallFinder Features

  • Audio Capture
  • Automatic Transcription
  • Concatenated Speech
  • Customizable Macros
  • Multi-Language
  • Speech-to-Text Analysis
  • Voice Recognition
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Assessments
  • Audio / Video Conferencing
  • Built-In Course Authoring
  • Call Recording
  • Gamification
  • Goal Setting / Tracking
  • Learning Plans
  • Onboarding
  • Performance Metrics

CallFinder Reviews Recently Reviewed!

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Callfinder could help your Company

Feb 12, 2019

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not

Pros: Very easy to use and straightforward. The Customer support is top class and you feel like you have a partner who is fully engaged to figure out your businesses particular needs.

Cons: Wish it had functionality to pick up customer sentiment. More ability to create your own searches.

Vendor Response

by CallFinder on February 14, 2019

Thanks for the review, Brandyn! We take pride in the services and customer support we provide, and we always appreciate feedback. We also wanted to let you know that customer sentiment is on our road map for future development. Thanks again!