Who Uses This Software?

We target small to mid-size businesses with our highly scalable technology across a wide range of industries including healthcare, finance, insurance, manufacturing, utilities, collections, and more.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • CallFinder
  • www.mycallfinder.com/
  • Founded 2011
  • United States

About CallFinder

CallFinder is SaaS speech analytics solution that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. Let CallFinder help your business gain visibility into the voice of your customers, monitor agent script and regulatory compliance, enhance workforce training, manage quality monitoring, analyze and improve business processes, discover revenue opportunities.


CallFinder Features

  • Audio Capture
  • Automatic Transcription
  • Concatenated Speech
  • Customizable Macros
  • Multi-Languages
  • Speech-to-Text Analysis
  • Voice Recognition
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Assessments
  • Audio / Video Conferencing
  • Built-In Course Authoring
  • Call Recording
  • Gamification
  • Goal Setting / Tracking
  • Learning Plans
  • Onboarding
  • Performance Metrics

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