# CallFinder Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CallFinder Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more. Source: https://www.capterra.com/p/179317/CallFinder --- # CallFinder Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CallFinder ## What is CallFinder? CallFinder is a leading provider of SaaS speech analytics software, automated call scoring, and speech-to-text transcription technology with conversational insights, such as sentiment analysis. CallFinder's solution searches your call recordings for keywords and phrases to help address business objectives and overcome common challenges, such as script compliance and low CSAT scores. Our solution also provides agent-customer interaction analytics on every incoming call and intelligent coaching. ## What is CallFinder used for? [Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $999 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallFinder?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mycallfinder.com/&name=CallFinder) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallFinder 4.7 (12) VS. [4.5 (388)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/) Starting Price $999 Per Feature, Per Month Starting Price $1851 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.2 (388) Value For Money 4.8 (9) Value For Money 4.2 (294) Customer Service 5.0 (8) Customer Service 4.2 (282) ## CallFinder alternatives [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (590)](https://www.capterra.com/p/135366/ActivTrak/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [OnviSource OmVista](https://www.capterra.com/p/92454/OmVista/) [4.6 (5)](https://www.capterra.com/p/92454/OmVista/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/92454/OmVista/) Highest Rated [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,350)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Transcription 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Use AI to convert voice into text automatically Scorecards 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions Ad hoc Reporting Generate one-off reports that meet information requirements Annotations Highlight content and/or make notations about parts of content Assessment Management Creation, administration, and evaluation of assessments or tests Audio Capture Record audio or import/upload audio files CallFinder 48 features Generate one-off reports that meet information requirements Highlight content and/or make notations about parts of content Creation, administration, and evaluation of assessments or tests Record audio or import/upload audio files Distribute/route/connect calls Use AI to convert voice into text automatically Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Provide agents with a typical response for common call subject matter Transfers live calls to other agents Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Assembly of graphs and charts for visualizing and tracking statistics/metrics Connect to big data sources Discover and connect variety of data sources to the application for analysis Protect sensitive data for digital privacy Graphical representation of data Establish measurable goals and objectives and track their progress over a specific period of time Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Identify different languages Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Ability to interact with the application using human languages such as English Identify, track, and respond to negative feedback Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Share pre-configured sets of data organized and presented in a specific manner with the organization Systematic evaluation of various aspects of a project or service to prevent defects or issues Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions Search and filter data across systems to locate required information by entering keywords or certain criteria Generate reports on your own without IT involvement Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Visually identify direction of development and areas that require attention Interact with data visualization elements, such as charts and graphs, to drill down into data Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 4.4 (12) 4.4 Based on 12 reviews ## Pricing Value for money 4.8 (9) Free Trial Basic $999.00 Per Feature,Per Month Value for money 4.8 (9) 4.8 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.7 Based on 12 reviews Filter by rating 5(8) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BA bradley a. Director Entertainment ### "Still dialing in" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 27, 2021 Pros The insights to agent behavior and performance and the ability to hone in on agent behavior in the scorecard format are very helpful Cons We're still dialing this in to really have confidence that our searches are set up appropriately to get have our teams begin to use this tool to drive coaching and quality operations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2021 Thanks so much for the positive feedback Bradley! We're so glad that our automated scorecards and agent insights are helping you improve agent performance. Remember, your dedicated CallFinder Analyst is there to help you set up searches, scorecards, and coaching opportunity reports as you get more familiar with CallFinder's features and automated tools. Contact us any time to let us know how we can help! SS Seth S. Director of Marketing Construction ### "CallFinder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2020 Improved efficiency of managing call center staff. Pros This tool has been a great addition to our call center, helping our manager be much more efficient monitoring and coaching our team. Cons nothing that comes to mind in terms of liking the least. Reasons for choosing CallFinder Comfortable with 800 Response, having been working with for over a decade. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 16, 2020 Thanks Seth! We're so glad to hear that our CallFinder speech analytics software is helping with your call center efficiency. Thanks for being such a valued customer and for choosing CallFinder and 800response! AE Andrew E. Software Admin Construction ### "Call Finder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2020 Pros It is simple to use and is totally flawless typically. Cons It is not free, but nothing is I suppose. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 16, 2020 Thanks for the review, Andrew! DK Dave K. Sr Operations Manager Financial Services ### "Very Happy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 30, 2020 We have been extremely happy with everything so far. the setup and onboarding were excellent. All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good. Pros Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords. Seeing customer sentiment is an excellent feature as well. Cons so far we are very happy with everything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2020 Thanks for the thoughtful review, Dave! We're so glad you're happy with the solution so far, and we are always here to help you out with anything you need. MS Michael S. Supervisor Health, Wellness and Fitness ### "Needs some work " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 24, 2020 Pros Once I find calls it is easy to use and go over calls with my team. Cons It is not always easy to find calls and many call that my team do do not pull through Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 25, 2020 Thanks for the review and your feedback, Michael. We're glad you find the call recordings useful and sorry to hear you've had trouble with the interface. We value all feedback, and we have passed yours along to our product development team. If there's anything you need, you can always contact one of our expert Analysts. We're always here to help you get the most out of your automated quality monitoring solution, so please don't hesitate to call us. Thanks again for your review. AU Adam U. Sr. Manager Insurance ### "Finding Calls on CallFinder" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 19, 2020 Pros The filtering features are the most impactful since I can narrow it down to user and when the call accrued. Cons At times I can't find the call I want to listen to. When I filter down to the user and day the call accrued some of the calls are not showing up. Also, some of the details of the call on the initial screen is overlapped by the playing of the call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2020 Thanks for the review and the helpful feedback, Adam! We're glad that you find our filtering feature useful. We've passed along your other feedback to our Product Development team, and we're always open to suggestions. Feel free to contact us if you have any issues or questions. Thanks for your continued support! SP Sue P. Benefits Communication Manager Insurance ### "Call Finder" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 10, 2019 Pros Ability to find calls with our requesting them from our QA department Cons Sometimes the system was not available to use correctly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2019 Sue, thank you so much for taking the time to provide us with valuable feedback. We take pride in providing our customers with everything they need to make quality monitoring simple and efficient. We have passed along your feedback to our development team. We wish you all the best in 2020! SD Steve D. Sr. Program Manager Telecommunications ### "A great product, with lots of new inovations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2019 This is our company's first venture into speech analytics, and it has been non stop learning! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims. Pros The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them. Cons Some of the newer features have limited functions, but those are being addressed in a timely manner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2019 Thanks so much for the positive feedback, Steve! Our Analysts work hard to ensure that we provide customers with exactly what they need. Plus, we are adding new features all the time! We appreciate any and all feedback, and we look forward to working with you as we continue to enhance the features and functionality of our solution. KC Kimber C. Sr Call Center Manager Information Services ### "Love CallFinder and \[SENSITIVE CONTENT HIDDEN\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2019 The rep has made this experience incredible. She is so very knowledgeable, patient, interactive, and helpful! It is a true delight working with her. Shout out to the rep! Pros The ability to customize with precise accuracy is outstanding. Being able to separate campaigns then being able to view side-by-side comparisons of campaigns is a great feature. I'm informed first thing every morning with the auto-send of snapshot reports directly to my inbox. There are so many aspects of CallFinder that they all can't be mentioned here. Cons It replaces a career path for QA employees. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 23, 2019 Thanks for your thoughtful review, Kimber! We are pleased to hear that our solution is providing you with such positive results and that Sabrina continues to elevate your experience even more. We will certainly pass along your feedback to her. We look forward to working with you for anything you might need. LA Larriann A. Director of Claim Operations Automotive ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2019 Pros CallFinder offers great support. They are quick to respond which is a major positive! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls! Thanks! Cons CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2019 Larriann Thanks for your thoughtful review and feedback. We're pleased to hear that you're experiencing improved accuracy in your scorecards. While no speech analytics engine on the market is 100% accurate due to audio quality, regional accents, speaking pace and more, it is possible with CallFinder's solution to achieve industry leading accuracy rates approaching 90% depending on your business goals and needs. This is why we highly recommend that all clients work with their dedicated CallFinder Analyst to establish goals upfront, and develop scorecards to achieve expectations as they relate to the accuracy of scorecard data. Unlike all other providers, the CallFinder Analyst becomes part of each client's team going forward. [View all Reviews](https://www.capterra.com/p/179317/CallFinder/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)