# First Due Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about First Due Software - reviews, pricing plans, popular comparisons to other Fire Department products and more. Source: https://www.capterra.com/p/179338/First-Due --- # First Due Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) First Due ## What is First Due? First Due, is the all-in-one solution for your Fire agency to drive innovation, efficiency, and modernization. With First Due, you can streamline your operations and consolidate your essential functions into a single software suite. From Pre-Incident Planning, Fire Prevention, NFIRS, ePCR, Scheduling & Personnel, Assets & Inventory Mobile Response, and more. First Due keeps every inch of your organization connected under one roof. ## What is First Due used for? [Fire Department](https://www.capterra.com/fire-department-software/)[EMS](https://www.capterra.com/ems-software/) Overall rating Based on 58 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## First Due alternatives Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (22)](https://www.capterra.com/p/148299/CityReporter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) [4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162019/EPR-Fireworks/) [View all alternatives](https://www.capterra.com/p/179338/First-Due/alternatives/) ## FAQs about First Due Overview ### Which roles and teams benefit most from First Due? First Due is most used by fire service leadership, command staff, and frontline response teams. Fire chiefs, battalion chiefs, and deputy chiefs rely on it for incident oversight, inspections, and department operations, while captains, lieutenants, firefighters, and fire marshals use it to manage preplans, reporting, scheduling, and emergency response workflows. Answer based on 58 reviews Overview ### What company size and industries is First Due built for? First Due serves small public safety agencies, with 88% of reviewers from small businesses and 78% from Public Safety. It is built for first responders in Fire, EMS, public safety agencies, emergency management, and PSAPs across the US and Canada, with additional use in Government Administration (14%), especially for fire departments. Answer based on 58 reviews Features and Usability ### What are the key features of First Due? First Due includes core fire service tools like incident management, pre-incident planning, scheduling, and inventory management, plus differentiators such as mobile responder access, geographic maps, dispatch monitoring, and tactical views. Reviewers also frequently mention department management, records management, training tracking, and customizable modules that connect daily operations in one system. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does First Due integrate with? First Due integrates with EagleView, ESRI ArcView, and First Arriving Dashboards. These connections cover mapping, imagery, and operational dashboard tools, giving First Due a focused set of third-party integrations for fire and emergency response workflows. Answer based on 8 reviews Getting Started and Support ### Is First Due easy to implement and improve over time? First Due supports implementation well for many departments and continues improving after go-live. Fire agencies often value the responsive client success team, broad functionality, and regular product changes, but some teams describe onboarding as uneven, note cross-module inconsistencies, and want easier custom forms, reporting, and clearer communication around workflow changes. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does First Due offer? First Due provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation gives written reference material, and videos offer self-paced review of product features and setup steps. Answer based on 8 reviews Getting Started and Support ### What customer support options does First Due offer, and how do users rate the experience? First Due offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, attentive, and helpful during implementation and ongoing use, with fast ticket handling and strong follow-up. Some report slower fixes for certain issues, unresolved mobile problems, and reliance on vendor assistance for changes. Answer based on 26 reviews Features and Usability ### How well does First Due work for department management? First Due centralizes day-to-day fire department management in one system and adapts well to different operational needs. Fire and EMS teams use it for reporting, training, assets, scheduling, preplans, and field access, though some departments want more setup templates, deeper user controls, and faster resolution for certain support issues. Answer based on 21 reviews Features and Usability ### How good are First Due updates and new feature releases? First Due releases frequent updates that add useful features, but change management can feel uneven for some departments. Many fire service teams like the steady product improvement and better stability, while others mention slow fixes, limited communication, shifting workflows, and occasional functionality issues that require extra training and follow-up. Answer based on 18 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Geographic Maps 4.5 (26) 76.92% of 26 reviewers that rated this feature as important or highly important Visualize locations on a map Real-Time Notifications 4.6 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting & Statistics 4.5 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns For First Responders 4.5 (19) 73.68% of 19 reviewers that rated this feature as important or highly important For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. Inspection Management 4.3 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Scheduling 4.5 (17) 88.24% of 17 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources First Due 51 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients The ability to identify a barcode on or within an image or packaging Create, manage, and send invoices or bills to customers Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Customize contracts and forms to collect specific information Import and export data to and from software applications Capture information regarding dispatch, movement, and delivery of goods/resources Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Track the location of specific equipment at all times A list of events with their respective dates Manage the maintenance of building facilities Management of commercial motor vehicles for work-related purposes For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. Monitor fuel consumption and optimize fuel usage Visualize locations on a map Manage and track all disruptions and incidents Checklist to confirm the incident and response. Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Manage the instructor/teacher's schedule, tasks, responsibilities Track and manage inventory levels to maintain proper supply Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Ability of websites, web applications, or mobile applications to function without an active internet connection Manage and record overtime hours for hourly employees Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Notifications that are delivered to users as soon as an event occurs Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Facilitate the scheduling and coordination of employee shifts Track the status over time for a request, process, asset, or transaction Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Track employee/learner's progression through training programs Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Repair of any type of motor vehicle Get Advice We can help you find the software with the features you need. Features 4.5 (58) 4.5 Based on 58 reviews ## Pricing Value for money 4.4 (55) Value for money 4.4 (55) 4.4 Based on 55 reviews ## Integrations [ First Arriving Dashboards](https://www.capterra.com/p/204505/First-Arriving-Dashboards/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (58) 4.6 Based on 58 reviews ## User reviews Overall rating 4.6 Based on 58 reviews Filter by rating 5(42) 4(12) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent DP Doug P. Captain Public Safety ### "First Due wrote the book on customer service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 They have been great. Stability has gotten way better than the earlier years with very few outages and limiting outages to a very short time period. Pros They listen to their customers and make changes/design modules accordingly. When there is an issue with your account, they are responding to tickets fast and solving issues in a reasonable amount of time. Cons It can be very overwhelming at first when you are faced with the implementation of all the modules. They do a good job of breaking it all down but some of the more complex modules like the schedule can be daunting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jason F. Fire Chief Public Safety ### "A great program for the fire service." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 9, 2025 Very positive. The program is truly built for the fire service. I have implemented this in two different departments with great success. A great group of people to work many of which have real world experience. Pros The all in one platform that is designed for the fire service. The system allows you to almost 100% customize to your departments operation and allows you to move to one central platform for almost everything. Cons As much as the system is modifiable, release updates are either slow to happen or are released with no explanation of the impact on other parts of the program. Alternatives considered [Bryx](https://www.capterra.com/p/10005118/Bryx/) [RedAlert](https://www.capterra.com/p/121515/RedAlert-NMX/) Reasons for choosing First Due Most recently due to the success I had in my previous department. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GW Greg W. Fire Chief Public Safety ### "Must have for fire and EMS reporting." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 Positive. The staff is responsive, helpful, and friendly. The system integrates well with all of our devices and CAD. Pros The responsiveness to requests. The system is very customizable, but there is a steep learning curve to the process. I have had about 75% of my requests for changes or custom reports fulfilled. The other 25% is a result of the system being unable to accommodate. I do, however, have two things to note. The Assets module is outstanding. Inventory control has never been easier. Cons It fills the cache on computers, causing the First Due web page to lag. To resolve this issue, simply restart your browser. Once I figured that out, things have improved, but it's still an inconvenience. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reasons for choosing First Due Primarily from an interoperability standpoint. All of our neighbors are using First Due, they recommended it highly, and it would give us the ability to share information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Britta M. PSDS Fire RMS Administrator Public Safety ### "First Due is a first rate platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 From implementation to ongoing support, First Due has proven to be customer-focused. They take feedback to heart and listen when customers find a product gap. The customer success program in which you meet with your customer success manager on an ongoing basis to ensure the product continues to meet your needs and provide a direct line to escalated support if necessary shows the company's dedicated to ongoing success and satisfaction. As they continue to work on building modules that communicate with each other and meet the needs of the developing trends in the fire service, the First Due platform becomes more advanced every day. Pros I manage 16 departments and they all utilize First Due in slightly different ways. Overall, the biggest compliant given about the First Due platform is that it's a one-stop shop for all the things they need to document on a daily basis. From an administrative perspective, the best part about First Due is their willingness to listen to their customer base. They have an ideas platform where users can submit product enhancement requests. Other users can view those and up-vote their favorites - and First Due actually listens and implements these ideas! Cons First Due is still working on their cross-module consistency and compatibility. In the two years we have been with First Due, this has improved immensely but there is still room for growth. Additionally, First Due has a deficit in report writing for the advanced user and in the ability to create custom forms for things like a printed incident report, investigation report, inspection report, etc. The form designer inherent to the system is not intuitive and lacks the ability to do much more than customize the logo header at the top of the page. Alternatives considered [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) Reasons for choosing First Due The vast product offering and one-stop shop mentality plus the forward-thinking, customer first mentality put First Due head and shoulders above the rest. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VW Virgil W. Fire Chief Public Safety ### "Best Firefighting software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 Excellent! From the inception to current use, this has been by far the best software our department has used. Pros Ease of use, multiple platforms and the customer service. I have always had issues resolved quickly. Cons There is nothing that I do not like about it. I think it is a great platform that is perfectly suited for my department. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Matthew D. IT Administrator Law Practice ### "First Due in the Fire Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 From Implementation to go live First Due has been awesome. Keeping the customer in mind when requests are brought to the table and executing them. Pros First Due is an amazing product. From Implementation and training things went smoothly. Support is amazing and really engaged in the customers. Cons Sometimes no updates with minor bug fixes which sometimes has sections moved. Overall nothing really else. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Company was purchased by ESO and was not happy with the new product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Lee S. Deputy Fire Chief Public Safety ### "Its been a great move fro our department " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 From the very first demo, the team was able to show how the system could do what I asked, there were no empty promises of "let me see", they knew the system and how it could already meet my needs. After implementation the follow up on everything has been great Pros Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level. Cons I really have no complaints, the implementation process went smooth for such a large project, the follow up on everything has been addressed timely Switched from [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Lack of customer service, horrible commination, lack of modules, empty promises Alternatives considered [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) [ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/) Reasons for choosing First Due The fact that during demo all of our questions were met with a visual answer of how the system could perform what we asked, there were no empty promises Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Daniel H. LT Public Safety ### "First Due Review " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 June 7, 2025 Pleased. But I believe First Due has a lot of room to grow. I have seen a lot of change for the positive over the past two years. However, more is needed. Pros The ability to adjust to your department. Additionally, their willingness to work through issues and aid you in design. Cons The flow of the EMS reports. When compared to ESO, it does not match up. Additionally, how the warning errors are presented. Switched from [ImageTrend Elite for EMS](https://www.capterra.com/p/10023653/ImageTrend-Elite-for-EMS/) Simply put, we were looking for a better system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SI Samuel I. RMS Manager Public Safety ### "First Due Size Up " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2025 The overall experience has been great from implementation to rolling out to our crews. The client success managers are always wanting to Pros I have been pleased with the entire First Due Platform. The continued improvement and advancement is what I like most. Cons First Due is growing and advancing so fast it’s hard to keep up. I manage the platform alone and find it hard to stay caught up on new features. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Downward tread of customer support. And having to make a switch either way due to the acquisition by ESO. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reasons for choosing First Due The overall platform met all of our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Chris B. Deputy Fire Chief Public Safety ### "Growing pains, but full of optimism." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 6, 2025 Regarding my con and the constant change, I don't hate the change, more so the communication. It is great to see the tools evolve, become more robust, and the backend talk better to each other. Pros I love that I can do most things in one system. We have been able to eliminate 2 systems, and hopefully one more soon. Cons Improvements often seem to generate extra steps or are very undercommunicated. Entering date/time on apparatus is now painfully slow vs something I can do in my sleep. Things change before the release notes come out. When that effects the user experience, my phone usually rings before I know about it. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) ESO purchase and the plan to sunset that system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179338/First-Due/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [EPR FireWorks vs First Due](https://www.capterra.com/compare/162019-179338/EPR-Fireworks-vs-First-Due)