--- title: "First Due Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about First Due Software - reviews, pricing plans, popular comparisons to other Fire Department products and more." source_url: "https://www.capterra.com/p/179338/First-Due/" page_type: "product" language: "en" --- # First Due Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) First Due ## What is First Due? First Due is the fastest-growing end-to-end AI powered software solution for Fire & EMS. Built in the cloud, First Due brings every aspect of public safety operations together to help agencies improve emergency response, streamline compliance, reduce administrative work, and make better operational decisions. First Due is the last piece of software your agency needs to buy. Replace multiple point solutions with a single secure, cloud-based application. Manage NERIS, ePCR, fire prevention, inspections, pre-incident planning, scheduling, personnel, training, assets, hydrants, health & wellness, incident command, analytics, and more with a single login accessible from anywhere. AI capabilities are embedded throughout the platform to automate routine tasks, improve documentation quality, optimize scheduling, transform operational data into actionable insights, and support responders with real-time decision-making. ## What is First Due used for? [Fire Department](https://www.capterra.com/fire-department-software/)[EMS](https://www.capterra.com/ems-software/) Overall rating Based on 58 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## First Due alternatives Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) [4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Aladtec](https://www.capterra.com/p/248403/Aladtec/) [4.6 (17)](https://www.capterra.com/p/248403/Aladtec/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179338/First-Due/alternatives/) ## FAQs about First Due Overview ### Which roles and teams benefit most from First Due? First Due is most used by fire service leadership, command staff, and frontline emergency response teams. Fire chiefs, battalion chiefs, and deputy chiefs use it to manage incidents, inspections, pre-plans, and department operations, while captains, lieutenants, firefighters, and public safety administrators rely on it for field coordination, reporting, and communication. Answer based on 58 reviews Overview ### What company size and industries is First Due built for? First Due serves small public safety organizations, with 88% of reviewers from small businesses and 78% in Public Safety. It is built for first responders, including fire, EMS, public safety agencies, emergency management, and PSAPs in the US and Canada, with additional use in government administration at 14%, especially for fire departments. Answer based on 58 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of First Due? First Due includes core fire service management features such as incident management, records management, scheduling, and inventory management. Differentiating features include pre-incident planning, geographic maps with routing, mobile responder access, real-time notifications, and connected modules for inspections, permits, assets, training, and department administration. Answer based on 21 reviews Overview ### How well does First Due support fire department management? First Due centralizes daily fire department management in one system and adapts well to different operational needs. Fire and EMS teams use it for reporting, training, scheduling, preplans, assets, and mobile response, though some departments want more setup templates, deeper user controls, and faster fixes for certain support issues. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does First Due integrate with? First Due integrates with EagleView, ESRI ArcView, First Arriving Dashboards, and Pulsara. These connections cover mapping and imagery, dashboarding, and emergency communications, giving agencies access to a small set of third-party platforms for daily operations and incident response. Answer based on 8 reviews Getting Started and Support ### Is First Due easy to implement and improve over time? First Due offers a generally smooth implementation path and continues improving after go-live for many departments. Administrators value responsive client success and product follow-through, while some teams describe rough onboarding, inconsistent workflows across modules, and limits in advanced reporting or custom form design that still need refinement. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does First Due offer? First Due provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced walkthroughs for reviewing features and steps. Answer based on 8 reviews Getting Started and Support ### What customer support options does First Due offer, and how do users rate the experience? First Due offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, attentive, and quick to address tickets, with helpful client success follow-up. Some report slower fixes for certain issues, unresolved mobile notification problems, and a need for more setup guidance. Answer based on 26 reviews Features and Usability ### How good are First Due updates and new feature releases? First Due adds new features often and keeps the platform moving forward, but update quality feels mixed for many agencies. Fire departments and rescue teams like the steady product growth, while some users report slow bug fixes, underexplained changes, extra steps after releases, and occasional reliability concerns in the mobile app. Answer based on 18 reviews ## Features AI summary Based on 166 Fire Department reviews Capterra reviewers point to these as the top priorities when choosing fire department software: - **Records Management** (**50%** of reviewers rated this feature as critical) - **Incident Management** (**57%**) - **Reporting & Statistics** (**47%**) First Due supports all three features that reviewers rank highest: **Records Management**, **Incident Management**, and **Reporting & Statistics**. Together, these capabilities help fire departments maintain accurate records, coordinate incident response more effectively, and track performance data over time, allowing teams to improve documentation, visibility, and operational decision-making. Incident Management 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Reporting & Statistics 4.5 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Scheduling 4.5 (17) 88.24% of 17 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Real-Time Notifications 4.6 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Geographic Maps 4.5 (26) 76.92% of 26 reviewers that rated this feature as important or highly important Visualize locations on a map For First Responders 4.5 (19) 73.68% of 19 reviewers that rated this feature as important or highly important For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. First Due 51 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Data Import/Export: Import and export data to and from software applications - Dispatch Monitoring: Capture information regarding dispatch, movement, and delivery of goods/resources - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Facility Management: Manage the maintenance of building facilities - Fleet Management: Management of commercial motor vehicles for work-related purposes - For First Responders: For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. - Fuel Management: Monitor fuel consumption and optimize fuel usage - Geographic Maps: Visualize locations on a map - Incident Management: Manage and track all disruptions and incidents - Incident Response Checklists: Checklist to confirm the incident and response. - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Overtime Calculation: Manage and record overtime hours for hourly employees - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shift Management: Facilitate the scheduling and coordination of employee shifts - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Maintenance: Repair of any type of motor vehicle --- Get Advice We can help you find the software with the features you need. Features 4.5 (58) 4.5 Based on 58 reviews ## Pricing Value for money 4.4 (55) Value for money 4.4 (55) 4.4 Based on 55 reviews ## Integrations [ First Arriving Dashboards](https://www.capterra.com/p/204505/First-Arriving-Dashboards/)[ Pulsara](https://www.capterra.com/p/238289/Pulsara/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (58) 4.6 Based on 58 reviews ## User reviews Overall rating 4.6 Based on 58 reviews Filter by rating 5(42) 4(12) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent DP Doug P. Captain Public Safety ### "First Due wrote the book on customer service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 They have been great. Stability has gotten way better than the earlier years with very few outages and limiting outages to a very short time period. Pros They listen to their customers and make changes/design modules accordingly. When there is an issue with your account, they are responding to tickets fast and solving issues in a reasonable amount of time. Cons It can be very overwhelming at first when you are faced with the implementation of all the modules. They do a good job of breaking it all down but some of the more complex modules like the schedule can be daunting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JF Jason F. Fire Chief Public Safety ### "A great program for the fire service." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 9, 2025 Very positive. The program is truly built for the fire service. I have implemented this in two different departments with great success. A great group of people to work many of which have real world experience. Pros The all in one platform that is designed for the fire service. The system allows you to almost 100% customize to your departments operation and allows you to move to one central platform for almost everything. Cons As much as the system is modifiable, release updates are either slow to happen or are released with no explanation of the impact on other parts of the program. Alternatives considered [Bryx](https://www.capterra.com/p/10005118/Bryx/) [RedAlert](https://www.capterra.com/p/121515/RedAlert-NMX/) Reasons for choosing First Due Most recently due to the success I had in my previous department. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GW Greg W. Fire Chief Public Safety ### "Must have for fire and EMS reporting." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 Positive. The staff is responsive, helpful, and friendly. The system integrates well with all of our devices and CAD. Pros The responsiveness to requests. The system is very customizable, but there is a steep learning curve to the process. I have had about 75% of my requests for changes or custom reports fulfilled. The other 25% is a result of the system being unable to accommodate. I do, however, have two things to note. The Assets module is outstanding. Inventory control has never been easier. Cons It fills the cache on computers, causing the First Due web page to lag. To resolve this issue, simply restart your browser. Once I figured that out, things have improved, but it's still an inconvenience. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reasons for choosing First Due Primarily from an interoperability standpoint. All of our neighbors are using First Due, they recommended it highly, and it would give us the ability to share information. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BM Britta M. PSDS Fire RMS Administrator Public Safety ### "First Due is a first rate platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 From implementation to ongoing support, First Due has proven to be customer-focused. They take feedback to heart and listen when customers find a product gap. The customer success program in which you meet with your customer success manager on an ongoing basis to ensure the product continues to meet your needs and provide a direct line to escalated support if necessary shows the company's dedicated to ongoing success and satisfaction. As they continue to work on building modules that communicate with each other and meet the needs of the developing trends in the fire service, the First Due platform becomes more advanced every day. Pros I manage 16 departments and they all utilize First Due in slightly different ways. Overall, the biggest compliant given about the First Due platform is that it's a one-stop shop for all the things they need to document on a daily basis. From an administrative perspective, the best part about First Due is their willingness to listen to their customer base. They have an ideas platform where users can submit product enhancement requests. Other users can view those and up-vote their favorites - and First Due actually listens and implements these ideas! Cons First Due is still working on their cross-module consistency and compatibility. In the two years we have been with First Due, this has improved immensely but there is still room for growth. Additionally, First Due has a deficit in report writing for the advanced user and in the ability to create custom forms for things like a printed incident report, investigation report, inspection report, etc. The form designer inherent to the system is not intuitive and lacks the ability to do much more than customize the logo header at the top of the page. Alternatives considered [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) Reasons for choosing First Due The vast product offering and one-stop shop mentality plus the forward-thinking, customer first mentality put First Due head and shoulders above the rest. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VW Virgil W. Fire Chief Public Safety ### "Best Firefighting software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 Excellent! From the inception to current use, this has been by far the best software our department has used. Pros Ease of use, multiple platforms and the customer service. I have always had issues resolved quickly. Cons There is nothing that I do not like about it. I think it is a great platform that is perfectly suited for my department. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Matthew D. IT Administrator Law Practice ### "First Due in the Fire Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 From Implementation to go live First Due has been awesome. Keeping the customer in mind when requests are brought to the table and executing them. Pros First Due is an amazing product. From Implementation and training things went smoothly. Support is amazing and really engaged in the customers. Cons Sometimes no updates with minor bug fixes which sometimes has sections moved. Overall nothing really else. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Company was purchased by ESO and was not happy with the new product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LS Lee S. Deputy Fire Chief Public Safety ### "Its been a great move fro our department " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 From the very first demo, the team was able to show how the system could do what I asked, there were no empty promises of "let me see", they knew the system and how it could already meet my needs. After implementation the follow up on everything has been great Pros Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level. Cons I really have no complaints, the implementation process went smooth for such a large project, the follow up on everything has been addressed timely Switched from [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Lack of customer service, horrible commination, lack of modules, empty promises Alternatives considered [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) [ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/) Reasons for choosing First Due The fact that during demo all of our questions were met with a visual answer of how the system could perform what we asked, there were no empty promises Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DH Daniel H. LT Public Safety ### "First Due Review " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 June 7, 2025 Pleased. But I believe First Due has a lot of room to grow. I have seen a lot of change for the positive over the past two years. However, more is needed. Pros The ability to adjust to your department. Additionally, their willingness to work through issues and aid you in design. Cons The flow of the EMS reports. When compared to ESO, it does not match up. Additionally, how the warning errors are presented. Switched from [ImageTrend Elite for EMS](https://www.capterra.com/p/10023653/ImageTrend-Elite-for-EMS/) Simply put, we were looking for a better system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SI Samuel I. RMS Manager Public Safety ### "First Due Size Up " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2025 The overall experience has been great from implementation to rolling out to our crews. The client success managers are always wanting to Pros I have been pleased with the entire First Due Platform. The continued improvement and advancement is what I like most. Cons First Due is growing and advancing so fast it’s hard to keep up. I manage the platform alone and find it hard to stay caught up on new features. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Downward tread of customer support. And having to make a switch either way due to the acquisition by ESO. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reasons for choosing First Due The overall platform met all of our needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Chris B. Deputy Fire Chief Public Safety ### "Growing pains, but full of optimism." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 6, 2025 Regarding my con and the constant change, I don't hate the change, more so the communication. It is great to see the tools evolve, become more robust, and the backend talk better to each other. Pros I love that I can do most things in one system. We have been able to eliminate 2 systems, and hopefully one more soon. Cons Improvements often seem to generate extra steps or are very undercommunicated. Entering date/time on apparatus is now painfully slow vs something I can do in my sleep. Things change before the release notes come out. When that effects the user experience, my phone usually rings before I know about it. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) ESO purchase and the plan to sunset that system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/179338/First-Due/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [EPR FireWorks vs First Due](https://www.capterra.com/compare/162019-179338/EPR-Fireworks-vs-First-Due)