--- title: "First Due Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about First Due Software - reviews, pricing plans, popular comparisons to other Fire Department products and more." source_url: "https://www.capterra.com/p/179338/First-Due/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # First Due Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) First Due ## What is First Due? First Due is the fastest-growing end-to-end AI powered software solution for Fire & EMS. Built in the cloud, First Due brings every aspect of public safety operations together to help agencies improve emergency response, streamline compliance, reduce administrative work, and make better operational decisions. First Due is the last piece of software your agency needs to buy. Replace multiple point solutions with a single secure, cloud-based application. Manage NERIS, ePCR, fire prevention, inspections, pre-incident planning, scheduling, personnel, training, assets, hydrants, health & wellness, incident command, analytics, and more with a single login accessible from anywhere. AI capabilities are embedded throughout the platform to automate routine tasks, improve documentation quality, optimize scheduling, transform operational data into actionable insights, and support responders with real-time decision-making. ## What is First Due used for? [Fire Department](https://www.capterra.com/fire-department-software/)[EMS](https://www.capterra.com/ems-software/) Overall rating Based on 58 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## First Due alternatives Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (163)](https://www.capterra.com/p/157517/AUTOsist/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) [4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162019/EPR-Fireworks/) [View all alternatives](https://www.capterra.com/p/179338/First-Due/alternatives/) ## FAQs about First Due Overview ### What problems does First Due solve? First Due solves fragmented fire and EMS department management by centralizing incident reporting, pre-incident plans, training records, asset tracking, personnel data, and pay codes. Mobile access puts current property and response information on apparatus and in the field, helping fire chiefs, administrators, firefighters, and mutual-aid partners coordinate daily operations. Answer based on 21 reviews Overview ### Which roles and teams benefit most from First Due? First Due is most used by fire command staff, including fire chiefs, deputy chiefs, battalion chiefs, and assistant chiefs, for operational oversight, incident readiness, and departmental reporting. Captains, lieutenants, firefighters, and prevention teams manage preplans, inspections, and response information, while RMS and IT administrators maintain records, configurations, and data access. Answer based on 58 reviews Overview ### What company size and industries is First Due built for? First Due serves small public safety organizations, representing 88% of reviewers, and First Responders in fire, EMS, emergency management, and PSAPs across the US and Canada. Public Safety accounts for 78% of users, followed by Government Administration at 14%. It also supports midsize (10%) and enterprise (2%) agencies, primarily for fire departments (79%). Answer based on 58 reviews Features and Usability ### What are the key features of First Due? First Due includes geographic maps and in-vehicle navigation for crews responding to incidents, plus real-time notifications and alerts that deliver call and CAD information. Core operations features include scheduling, incident response checklists with customizable workflows and time stamps, inspection management tied to occupancy and pre-plan records, equipment tracking, and reporting & statistics. It also covers NEMSIS Compliance. Answer based on 31 reviews Overview ### How well does First Due support fire department management? First Due centralizes fire department operations in one configurable system for records, training, assets, and preplans. Fire and EMS teams value accessing shared operational information on trucks and through mobile tools, while administrators note that permit workflows can lack desired user controls, inspector assignments, and easily visible contact details. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does First Due integrate with? First Due integrates with 2 third-party platforms: First Arriving Dashboards and Pulsara. These catalog integrations cover dashboarding and emergency communication connections, giving agencies direct links to the tools listed in the official integration catalog. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does First Due offer? First Due provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide recorded walkthroughs for self-paced review. Answer based on 8 reviews Getting Started and Support ### What customer support options does First Due offer, and how do users rate the experience? First Due offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users generally describe staff as responsive, helpful, and attentive, with prompt ticket handling and ongoing customer-success guidance. Some users report slower issue resolution, unresolved mobile notification problems, and a need for more setup templates. Answer based on 26 reviews Features and Usability ### How does First Due handle software updates and new features? First Due releases frequent features and module improvements that help departments expand their operational tools. Fire service teams appreciate ongoing product development and improved stability, but some administrators find release communication limited, changes disruptive, or new workflows harder to adopt. Training and clear release notes remain important when updates affect daily tasks. Answer based on 18 reviews ## Features AI summary Based on 166 Fire Department reviews Capterra data shows that buyers of fire department software rank the following features as their top priorities: - **Records Management** (**50%** of reviewers rated this feature as critical) - **Incident Management** (**57%**) - **Reporting & Statistics** (**47%**) First Due supports all three features that reviewers rate most highly: **Records Management**, **Incident Management**, and **Reporting & Statistics**. Together, these capabilities help fire departments maintain accurate records, track incidents in real time, and review performance data more effectively, allowing teams to improve response coordination, support compliance, and make better operational decisions. Incident Management 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Reporting & Statistics 4.5 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Real-Time Notifications 4.6 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Scheduling 4.5 (17) 88.24% of 17 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Geographic Maps 4.5 (26) 76.92% of 26 reviewers that rated this feature as important or highly important Visualize locations on a map For First Responders 4.5 (19) 73.68% of 19 reviewers that rated this feature as important or highly important For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. First Due 51 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Data Import/Export: Import and export data to and from software applications - Dispatch Monitoring: Capture information regarding dispatch, movement, and delivery of goods/resources - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Facility Management: Manage the maintenance of building facilities - Fleet Management: Management of commercial motor vehicles for work-related purposes - For First Responders: For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. - Fuel Management: Monitor fuel consumption and optimize fuel usage - Geographic Maps: Visualize locations on a map - Incident Management: Manage and track all disruptions and incidents - Incident Response Checklists: Checklist to confirm the incident and response. - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Overtime Calculation: Manage and record overtime hours for hourly employees - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shift Management: Facilitate the scheduling and coordination of employee shifts - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Maintenance: Repair of any type of motor vehicle --- Get Advice We can help you find the software with the features you need. Features 4.5 (58) 4.5 Based on 58 reviews ## Pricing Value for money 4.4 (55) Value for money 4.4 (55) 4.4 Based on 55 reviews ## Integrations [ First Arriving Dashboards](https://www.capterra.com/p/204505/First-Arriving-Dashboards/)[ Pulsara](https://www.capterra.com/p/238289/Pulsara/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (58) 4.6 Based on 58 reviews ## User reviews Overall rating 4.6 Based on 58 reviews Filter by rating Counts reflect reviews available in this feed. 5(42) 4(12) 3(2) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Fire Chief Used the software for: 1-3 years ### "Best Firefighting software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2025 Excellent! From the inception to current use, this has been by far the best software our department has used. Pros Ease of use, multiple platforms and the customer service. I have always had issues resolved quickly. Cons There is nothing that I do not like about it. I think it is a great platform that is perfectly suited for my department. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Deputy Fire Marshal Used the software for: 3-5 years ### "First Due or go Home " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 15, 2024 Over all I believe it’s a great product and is only going to get better in time. Pros The easy transfer of data from one software to another. Cons The Investigation module. The over all way we to to set up and track inventory. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer PSDS Fire RMS Administrator Used the software for: 3-5 years ### "First Due is a first rate platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 From implementation to ongoing support, First Due has proven to be customer-focused. They take feedback to heart and listen when customers find a product gap. The customer success program in which you meet with your customer success manager on an ongoing basis to ensure the product continues to meet your needs and provide a direct line to escalated support if necessary shows the company's dedicated to ongoing success and satisfaction. As they continue to work on building modules that communicate with each other and meet the needs of the developing trends in the fire service, the First Due platform becomes more advanced every day. Pros I manage 16 departments and they all utilize First Due in slightly different ways. Overall, the biggest compliant given about the First Due platform is that it's a one-stop shop for all the things they need to document on a daily basis. From an administrative perspective, the best part about First Due is their willingness to listen to their customer base. They have an ideas platform where users can submit product enhancement requests. Other users can view those and up-vote their favorites - and First Due actually listens and implements these ideas! Cons First Due is still working on their cross-module consistency and compatibility. In the two years we have been with First Due, this has improved immensely but there is still room for growth. Additionally, First Due has a deficit in report writing for the advanced user and in the ability to create custom forms for things like a printed incident report, investigation report, inspection report, etc. The form designer inherent to the system is not intuitive and lacks the ability to do much more than customize the logo header at the top of the page. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer LT Used the software for: 1-3 years ### "First Due Review " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 June 9, 2025 Pleased. But I believe First Due has a lot of room to grow. I have seen a lot of change for the positive over the past two years. However, more is needed. Pros The ability to adjust to your department. Additionally, their willingness to work through issues and aid you in design. Cons The flow of the EMS reports. When compared to ESO, it does not match up. Additionally, how the warning errors are presented. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Fire Chief Used the software for: 1-3 years ### "Must have for fire and EMS reporting." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 Positive. The staff is responsive, helpful, and friendly. The system integrates well with all of our devices and CAD. Pros The responsiveness to requests. The system is very customizable, but there is a steep learning curve to the process. I have had about 75% of my requests for changes or custom reports fulfilled. The other 25% is a result of the system being unable to accommodate. I do, however, have two things to note. The Assets module is outstanding. Inventory control has never been easier. Cons It fills the cache on computers, causing the First Due web page to lag. To resolve this issue, simply restart your browser. Once I figured that out, things have improved, but it's still an inconvenience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Fire Chief Used the software for: 1-3 years ### "Response Technology for the 21st Century" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 9, 2025 First Due has been integrated into our department's everyday life and we love it. Our firefighters use it for preplans, asset management, response, and even our training tracking. Our department has really adopted the mindset that we have this technology, so we are going to use it! Pros First Due offers a one stop shop for all your fire department needs. It provides everything from the preplan to the finish of the call with the report. If you are looking for something to reenergize your software needs within the fire service, this is your place to be. They are innovative and listen to their customers when it comes to new technology and settings that helps the everyday firefighter. Whether you are a volunteer department or career, this software is for you! Cons We have had some tickets outstanding for a while that we have not gotten updates on. The price is also getting a little high. It seems like, at times, they release a new module just to get more money from you. Take for example the health and wellness module or the arson tab. What you would think should come int he base modules, is an extra add on. Somethings are understandable such as the EPCR or even the command module, but simple modules that would be useful for all fire services, should not be an extra fee just to have access to them. As other 3rd party vendors grown, they will start coming out with similar modules with all inclusive pricing which could drive people to look elsewhere to save money in the current economy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Paul M. Communications Coordinator Used the software for: 3-5 years ### "Fantastic product. Amazing customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 We are so pleased with the product. Originally we were just looking at pre-plan software. Theirs was by far the best in the industry. We then added several more modules and are extremely pleased with all that we have. There is a learning curve that some users were finding challenging, yet once they had been working with the product a few days they are comfortable with it. Pros The product is top notch and the customer service is terrific. They are there whenever we need help configuring a module or solving a problem during production. Cons The set up for the system is quite lengthy. They do walk you through the steps needed to get it done. It can appear overwhelming but when broken down into small chunks it is manageable. I definitely suggest a team to do the implementation with tech savvy individuals on the team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Fire Chief Used the software for: 1-3 years ### "An All-In-One system with great customer service. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2025 Overall, we are happy with everything First Due does for our department. The system has helped us streamline and share information internally with our members and externally with other agencies. While we currently do not utilize all the modules First Due has to offer, we recognize the benefits the modules we don't use have, and as our department continues to grow, we appreciate that First Due will grow with us to continue to meet our needs. Pros First Due has the capabilities to perform the work my department needs all into 1 complete package. It's more than just Fire and Medical reports. It tracks all of my department's pay codes, member training hours, and integrates our pre-plans with the mobile responder app, giving us the ability to share information with our personnel and surrounding mutual aid partners with ease. Any issues we have had have been promptly addressed. The First Due staff have been great at listening to what we want and need out of the system, and have been very accommodating in helping us customize different modules to meet our needs. Cons Inputting individual equipment, hand tools, appliances, kits, apparatus, and their locations seems very redundant and time-consuming. While you can create custom check-offs for your apparatus, station, and equipment, the creation process can be slightly tricky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TI Trent I. RMS Manager Used the software for: 3-5 years ### "First Due Size Up " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 The overall experience has been great from implementation to rolling out to our crews. The client success managers are always wanting to Pros I have been pleased with the entire First Due Platform. The continued improvement and advancement is what I like most. Cons First Due is growing and advancing so fast it’s hard to keep up. I manage the platform alone and find it hard to stay caught up on new features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Deputy Fire Chief Used the software for: 3-5 years ### "Growing pains, but full of optimism." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 9, 2025 Regarding my con and the constant change, I don't hate the change, more so the communication. It is great to see the tools evolve, become more robust, and the backend talk better to each other. Pros I love that I can do most things in one system. We have been able to eliminate 2 systems, and hopefully one more soon. Cons Improvements often seem to generate extra steps or are very undercommunicated. Entering date/time on apparatus is now painfully slow vs something I can do in my sleep. Things change before the release notes come out. When that effects the user experience, my phone usually rings before I know about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179338/First-Due/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [EPR FireWorks vs First Due](https://www.capterra.com/compare/162019-179338/EPR-Fireworks-vs-First-Due)