# First Due Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is First Due the right EMS solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179338/First-Due/reviews --- First Due 4.6 (58) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of First Due Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews JF Jason F Fire ChiefPublic Safety, 51 - 200 employeesUsed the software for: More than 2 years. “The system allows you to almost 100% customize to your departments operation and allows you to move to one central platform for almost everything.“ June 9, 2025 BM Britta M PSDS Fire RMS AdministratorPublic Safety, 501 - 1,000 employeesUsed the software for: More than 2 years. “Additionally, First Due has a deficit in report writing for the advanced user and in the ability to create custom forms for things like a printed incident report, investigation report, inspection report, etc.“ June 9, 2025 BM Britta M PSDS Fire RMS AdministratorPublic Safety, 501 - 1,000 employeesUsed the software for: More than 2 years. “The customer success program in which you meet with your customer success manager on an ongoing basis to ensure the product continues to meet your needs and provide a direct line to escalated support if necessary shows the company's dedicated to ongoing success and satisfaction. As they continue to work on building modules that communicate with each other and meet the needs of the developing trends in the fire service, the First Due platform becomes more advanced every day.“ June 9, 2025 AP Anthony P Fire ChiefPublic Safety, 11 - 50 employeesUsed the software for: 1-2 years. “Inputting individual equipment, hand tools, appliances, kits, apparatus, and their locations seems very redundant and time-consuming. While you can create custom check-offs for your apparatus, station, and equipment, the creation process can be slightly tricky.“ June 6, 2025 DP Doug P CaptainPublic Safety, 11 - 50 employeesUsed the software for: More than 2 years. “They listen to their customers and make changes/design modules accordingly. When there is an issue with your account, they are responding to tickets fast and solving issues in a reasonable amount of time.“ June 10, 2025 GW Greg W Fire ChiefPublic Safety, 11 - 50 employeesUsed the software for: 1-2 years. “It fills the cache on computers, causing the First Due web page to lag.“ June 9, 2025 DR Dylan R Fire ChiefPublic Safety, 11 - 50 employeesUsed the software for: 1-2 years. “It provides everything from the preplan to the finish of the call with the report. If you are looking for something to reenergize your software needs within the fire service, this is your place to be.“ June 6, 2025 KB Kevin B Fire MarshalPublic Safety, 51 - 200 employeesUsed the software for: More than 2 years. “Also, designing permits, inspections, reports, and other forms more user-frien is not easy.“ June 26, 2024 ## Showing most helpful reviews Showing 1-25 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Deputy Fire Marshal Public Safety Used the software for: 2+ years ### "First Due or go Home " October 8, 2024 5.0 Over all I believe it’s a great product and is only going to get better in time. Pros The easy transfer of data from one software to another. Cons The Investigation module. The over all way we to to set up and track inventory. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due Price of the software only. They have a great product just over priced. Review Source DR Dylan R. Fire Chief Public Safety Used the software for: 1-2 years ### "Response Technology for the 21st Century" June 6, 2025 5.0 has been integrated into our department's everyday life and we love it. Our firefighters use it for preplans, asset management, response, and even our training tracking. Our department has really adopted the mindset that we have this technology, so we are going to use it! Pros offers a one stop shop for all your fire department needs. It provides everything from the preplan to the finish of the call with the report. If you are looking for something to reenergize your software needs within the fire service, this is your place to be. They are innovative and listen to their customers when it comes to new technology and settings that helps the everyday firefighter. Whether you are a volunteer department or career, this software is for you! Cons We have had some tickets outstanding for a while that we have not gotten updates on. The price is also getting a little high. It seems like, at times, they release a new module just to get more money from you. Take for example the health and wellness module or the arson tab. What you would think should come int he base modules, is an extra add on. Somethings are understandable such as the EPCR or even the command module, but simple modules that would be useful for all fire services, should not be an extra fee just to have access to them. As other 3rd party vendors grown, they will start coming out with similar modules with all inclusive pricing which could drive people to look elsewhere to save money in the current economy. Switched from [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Firehouse went out of business and we were tired of dealing with antiquated technology. Review Source DH Daniel H. LT Public Safety Used the software for: 1-2 years ### "First Due Review " June 7, 2025 3.0 Pleased. But I believe has a lot of room to grow. I have seen a lot of change for the positive over the past two years. However, more is needed. Pros The ability to adjust to your department. Additionally, their willingness to work through issues and aid you in design. Cons The flow of the EMS reports. When compared to ESO, it does not match up. Additionally, how the warning errors are presented. Switched from [ImageTrend Elite for EMS](https://www.capterra.com/p/10023653/ImageTrend-Elite-for-EMS/) Simply put, we were looking for a better system. Review Source PM Paul M. Communications Coordinator Public Safety Used the software for: 2+ years ### "Fantastic product. Amazing customer support" June 6, 2025 5.0 We are so pleased with the product. Originally we were just looking at pre-plan software. Theirs was by far the best in the industry. We then added several more modules and are extremely pleased with all that we have. There is a learning curve that some users were finding challenging, yet once they had been working with the product a few days they are comfortable with it. Pros The product is top notch and the customer service is terrific. They are there whenever we need help configuring a module or solving a problem during production. Cons The set up for the system is quite lengthy. They do walk you through the steps needed to get it done. It can appear overwhelming but when broken down into small chunks it is manageable. I definitely suggest a team to do the implementation with tech savvy individuals on the team. Alternatives considered [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Reason for choosing First Due Ease of use. Knowledge of salesperson. Customer service. Hands down was better than all of them. A salesperson from one of the alternative products that we considered showed up to our demo after he had too many adult beverages. It was quite unprofessional. Switched from [RescueNet](https://www.capterra.com/p/21650/RescueNet/) Zoll FireRMS is a very old product that has not been updated in a very long time. We would have needed to move as Zoll is discontinuing the product at the end of 2025. Review Source AP Anthony P. Fire Chief Public Safety Used the software for: 1-2 years ### "An All-In-One system with great customer service. " June 6, 2025 4.0 Overall, we are happy with everything does for our department. The system has helped us streamline and share information internally with our members and externally with other agencies. While we currently do not utilize all the modules First Due has to offer, we recognize the benefits the modules we don't use have, and as our department continues to grow, we appreciate that First Due will grow with us to continue to meet our needs. Pros has the capabilities to perform the work my department needs all into 1 complete package. It's more than just Fire and Medical reports. It tracks all of my department's pay codes, member training hours, and integrates our pre-plans with the mobile responder app, giving us the ability to share information with our personnel and surrounding mutual aid partners with ease. Any issues we have had have been promptly addressed. The First Due staff have been great at listening to what we want and need out of the system, and have been very accommodating in helping us customize different modules to meet our needs. Cons Inputting individual equipment, hand tools, appliances, kits, apparatus, and their locations seems very redundant and time-consuming. While you can create custom check-offs for your apparatus, station, and equipment, the creation process can be slightly tricky. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/)[ImageTrend Elite for EMS](https://www.capterra.com/p/10023653/ImageTrend-Elite-for-EMS/)[ESO Electronic Health Record (EHR)](https://www.capterra.com/p/175575/EHR-Software/) Reason for choosing First Due provided our department with everything we were looking for. We felt First Due would be able to more easily offer more capabilities in the future as our department continues to grow. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Emergency Reporting was purchased by ESO. Moving forward, Emergency Reporting was no longer going to be updated for NFIRS or NEMSIS compliance. Our department looked into multiple different reporting software systems, and was one of the only ones that could provide us with everything we were looking for. Review Source BM Britta M. PSDS Fire RMS Administrator Public Safety Used the software for: 2+ years ### "First Due is a first rate platform!" June 9, 2025 5.0 From implementation to ongoing support, has proven to be customer-focused. They take feedback to heart and listen when customers find a product gap. The customer success program in which you meet with your customer success manager on an ongoing basis to ensure the product continues to meet your needs and provide a direct line to escalated support if necessary shows the company's dedicated to ongoing success and satisfaction. As they continue to work on building modules that communicate with each other and meet the needs of the developing trends in the fire service, the First Due platform becomes more advanced every day. Pros I manage 16 departments and they all utilize in slightly different ways. Overall, the biggest compliant given about the First Due platform is that it's a one-stop shop for all the things they need to document on a daily basis. From an administrative perspective, the best part about First Due is their willingness to listen to their customer base. They have an ideas platform where users can submit product enhancement requests. Other users can view those and up-vote their favorites - and First Due actually listens and implements these ideas! Cons is still working on their cross-module consistency and compatibility. In the two years we have been with First Due, this has improved immensely but there is still room for growth. Additionally, First Due has a deficit in report writing for the advanced user and in the ability to create custom forms for things like a printed incident report, investigation report, inspection report, etc. The form designer inherent to the system is not intuitive and lacks the ability to do much more than customize the logo header at the top of the page. Alternatives considered [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) Reason for choosing First Due The vast product offering and one-stop shop mentality plus the forward-thinking, customer first mentality put head and shoulders above the rest. Review Source GW Greg W. Fire Chief Public Safety Used the software for: 1-2 years ### "Must have for fire and EMS reporting." June 9, 2025 5.0 Positive. The staff is responsive, helpful, and friendly. The system integrates well with all of our devices and CAD. Pros The responsiveness to requests. The system is very customizable, but there is a steep learning curve to the process. I have had about 75% of my requests for changes or custom reports fulfilled. The other 25% is a result of the system being unable to accommodate. I do, however, have two things to note. The Assets module is outstanding. Inventory control has never been easier. Cons It fills the cache on computers, causing the web page to lag. To resolve this issue, simply restart your browser. Once I figured that out, things have improved, but it's still an inconvenience. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due Primarily from an interoperability standpoint. All of our neighbors are using , they recommended it highly, and it would give us the ability to share information. Review Source SI Samuel I. RMS Manager Public Safety Used the software for: 2+ years ### "First Due Size Up " June 6, 2025 5.0 The overall experience has been great from implementation to rolling out to our crews. The client success managers are always wanting to Pros I have been pleased with the entire Platform. The continued improvement and advancement is what I like most. Cons is growing and advancing so fast it’s hard to keep up. I manage the platform alone and find it hard to stay caught up on new features. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due The overall platform met all of our needs. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Downward tread of customer support. And having to make a switch either way due to the acquisition by ESO. Review Source CB Chris B. Deputy Fire Chief Public Safety Used the software for: 2+ years ### "Growing pains, but full of optimism." June 6, 2025 5.0 Regarding my con and the constant change, I don't hate the change, more so the communication. It is great to see the tools evolve, become more robust, and the backend talk better to each other. Pros I love that I can do most things in one system. We have been able to eliminate 2 systems, and hopefully one more soon. Cons Improvements often seem to generate extra steps or are very undercommunicated. Entering date/time on apparatus is now painfully slow vs something I can do in my sleep. Things change before the release notes come out. When that effects the user experience, my phone usually rings before I know about it. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) ESO purchase and the plan to sunset that system Review Source BM Bob M. Chief Adminstrator Hospital & Health Care Used the software for: 1-2 years ### "Great Product, Great Price" April 9, 2025 5.0 From implementation a year ago to tweaking the products to fit our service has been very good. We are always finding ways of making it work better for an and the team at FirstDue has been very accommodating. Pros Quality and Pricing for small services specifically Cons Learning to use workflows was very difficult, I still do not think I know fully the capabilities of the software to tweak it even more. We do have a call set up to help me understand the process better. Alternatives considered [WhenToWork](https://www.capterra.com/p/80499/WhenToWork/) Reason for choosing First Due Cost, and the ability to customize everything. Switched from [ESO Electronic Health Record (EHR)](https://www.capterra.com/p/175575/EHR-Software/) We got more bang for our buck. As a small district we have to be very wise about spending and make sure we are getting the most out our money. did that for us. Review Source RD Robert D. FF Paramedic Public Safety Used the software for: 6-12 months ### "Unify 2024" October 8, 2024 4.0 My department (small urban/rural) went live early 2024. We are looking forward to its capabilities and better utilizing what the platform has to offer. Pros Vast ability of the software. Pre-plan areas look to capture a wide array of valuable information. Cons Report font sizing. Narrative boxes could be larger. The larger the screen size using a desktop platform, the easier it is. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Prior Fire Chief wished to switch to this platform. Review Source KB Kevin B. Fire Marshal Public Safety Used the software for: 2+ years ### "Honest street firefireghter review of first due" June 26, 2024 5.0 My experience has been great, I can't say enough about my client's success rep, as she has gone far above what is normal. Pros "Much better than most other software out there. It integrates with a lot of other platforms. The best feature is the client success support that you receive. Personally, I know that without my client success representative,here I am today." I wouldn't be. You also get a one-stop shop out of this software, and for the line personnel, it is one of the best solutions out there right now. Cons Some modules, such as the command and arson modules, are far behind others. Some things could bedly on the fire prevention side and organizational. Also, designing permits, inspections, reports, and other forms more user-frien is not easy. You need to be tech-savvy for this. Reason for choosing First Due we priced out both and for the price was cheaper Review Source MH Michael H. Owner Public Safety Used the software for: 2+ years ### "First Due Product Review " June 15, 2024 5.0 Pros Constantly improving the quality and efficiency. Customer service is good Cons Not much. Custom feature requests take a bit of time but eventually they get there Review Source JH Jon H. Engineer Public Safety Used the software for: 1-2 years ### "First Due Review" October 8, 2024 5.0 I onboarded 85% of the department from another RMS to FD so I have been through all of the modules. I am also the “tech support” for the department on here so I’m in/out of it everyday. Pros The over functionality. It has all the aspects needed to run an RMS efficiently. Cons Not sure that I have any cons. We’ve only had the system for a little over a year and still adding new modules to our list. The only upset I have had was that we initially purchased all the modules, but I’ve learned I do not have access to the all. I’ve had to put in several work tickets to get them added to my profile. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Purchased by ESO. Did not want to use them. Review Source BP Brian P. Fire Marshal, Battalion Chief Government Administration Used the software for: 2+ years ### "Great Company " August 6, 2024 5.0 I love the product and the people that work for the company. They are great and are always willing to help. Pros Preplan, Inspections, Permits, Invoices Cons Sometimes the connections via iPad. I really don’t have any other issues Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing First Due The cost and the product was much better. Switched from [Firebase](https://www.capterra.com/p/160941/Firebase/) Data loss and maintenance of that product. Review Source SS Steve S. Deputy Chief Civic & Social Organization Used the software for: 6-12 months ### "First Due: Transforming Fire Service Operations Through Revolutionary Records Management and Emergency Response" June 13, 2024 5.0 's records management software delivers an exceptional experience. Their stellar customer service ensures smooth implementation, while the software's intuitive interface makes operations effortless. From initial setup to daily use, it's a seamless and efficient solution for fire service record management. Pros 's records management software is a game-changer for the fire service. It's streamlined, intuitive, and absolutely essential for effective emergency response. With its user-friendly interface and comprehensive features, it revolutionizes how we handle data, ensuring seamless coordination and quicker, more informed decision-making during critical incidents. Highly recommended for any fire department looking to enhance efficiency and safety. Cons While primarily American-based, 's records management software is gradually evolving to cater to Canadian fire service needs. This promising transition signals responsiveness to international demands, offering Canadian departments increasingly tailored solutions over time. Review Source JW Jeff W. Fire Lieutenant Public Safety Used the software for: 2+ years ### "Very Intuitive" June 12, 2024 4.0 overall is great platform for what we do and is bringing our Fire Department's information out of the file cabinets in an office and onto the trucks where it is needed. Pros Ease of use because it works how you think it should work. It's also really easy to have questions on the operation of various modules answered by using the knowledge base. If the answer is not in the knowledge base, you can reach out to your client success manager and they will either answer your question or forward it on and you will have an answer in a timely manor. Cons Cost. The cost could be seen as a con but after looking at other software platforms they are well in line with the others. We are actually adding money in the next years budget add other modules because of what a great platform it is. Reason for choosing First Due It was the only platform that used existing data from various sources and saved us a ton of time and manpower by not having to input data from existing sources because of how draws from existing data sources. Review Source RS Rodney S. Deputy Fire Chief Public Safety Used the software for: 2+ years ### "What is not to like about 100% preplans? " June 16, 2020 5.0 is quick with solving any technical issues. First Due listens to the end user and suggestions have been implemented into the program. I would pick First Due if I had to start over. Pros \-The firefighter receives an alert message to their device about a call and can immediately route or access the preplan. The driving directions are excellent. - The preplan can be simple pulled straight off the internet or complex as you desire with hazards and feature icons placed by layers in the building. Cons \-The program price will make you hesitate to purchase. Once you subscribe, you will be happy with the data you receive with such an easy interface. -Needs an internet connection. Review Source SL Steve L. Community Resource Officer Government Administration Used the software for: Less than 6 months ### "Still working out the bugs, but the support has been exceptional" June 9, 2020 3.0 I find the software helpful but still with plenty of unfulfilled potential. Pros I like that it's a plug-and-play records-management system that has a permit section already included, so that we didn't have to build our own. I also would highly commend the support that we have received. \[SENSITIVE CONTENT HIDDEN\] has been prompt and attentive and helped solve problems very quickly, regardless of time of day. Cons I would like to have more user-based options and control available. For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers, which, instead, are found only by opening each application and then transcribing the numbers. (Because they are spread out over three different fields, one cannot simply cut and paste the numbers, either.) Review Source JZ James Z. Firefighter Public Safety Used the software for: Less than 6 months ### "ERFD First Due Review" June 8, 2020 5.0 Pros Easy to use, mobile friendly, and displays important pre-plan information for every call on iPads located in our apparatuses and on each member’s devices. Cons There are no cons to report about this software. Review Source DP Doug P. Captain Public Safety Used the software for: 2+ years ### "First Due wrote the book on customer service " June 10, 2025 4.0 They have been great. Stability has gotten way better than the earlier years with very few outages and limiting outages to a very short time period. Pros They listen to their customers and make changes/design modules accordingly. When there is an issue with your account, they are responding to tickets fast and solving issues in a reasonable amount of time. Cons It can be very overwhelming at first when you are faced with the implementation of all the modules. They do a good job of breaking it all down but some of the more complex modules like the schedule can be daunting. Review Source JF Jason F. Fire Chief Public Safety Used the software for: 2+ years ### "A great program for the fire service." June 9, 2025 4.0 Very positive. The program is truly built for the fire service. I have implemented this in two different departments with great success. A great group of people to work many of which have real world experience. Pros The all in one platform that is designed for the fire service. The system allows you to almost 100% customize to your departments operation and allows you to move to one central platform for almost everything. Cons As much as the system is modifiable, release updates are either slow to happen or are released with no explanation of the impact on other parts of the program. Alternatives considered [Bryx](https://www.capterra.com/p/10005118/Bryx/)[RedAlert](https://www.capterra.com/p/121515/RedAlert-NMX/) Reason for choosing First Due Most recently due to the success I had in my previous department. Review Source LS Lee S. Deputy Fire Chief Public Safety Used the software for: 6-12 months ### "Its been a great move fro our department " June 9, 2025 5.0 From the very first demo, the team was able to show how the system could do what I asked, there were no empty promises of "let me see", they knew the system and how it could already meet my needs. After implementation the follow up on everything has been great Pros Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level. Cons I really have no complaints, the implementation process went smooth for such a large project, the follow up on everything has been addressed timely Alternatives considered [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/)[ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/) Reason for choosing First Due The fact that during demo all of our questions were met with a visual answer of how the system could perform what we asked, there were no empty promises Switched from [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Lack of customer service, horrible commination, lack of modules, empty promises Review Source BT Benjamin T. Captain Public Safety Used the software for: 6-12 months ### "Great product. Constantly evolving." June 6, 2025 4.0 Pros is great because of all of the different modules that we were able to combine to get rid off all the individual software that we were using. The mobile responder is fast and reliable. Cons The asset module needs some customizable fields for truck information. When requesting trade time it does not notify the person that is being asked to trade with. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due ESO did not call us back. ImageTrend was not as functional or well built. Switched from [Active911](https://www.capterra.com/p/196556/Active911/)[Vector LMS & Training](https://www.capterra.com/p/178441/School-Safety-and-Compliance-Training/)[Wildfire](https://www.capterra.com/p/264505/Wildfire/)[ImageTrend Elite for EMS](https://www.capterra.com/p/10023653/ImageTrend-Elite-for-EMS/)[PSTrax](https://www.capterra.com/p/210778/PSTrax/) To combine our software into one vendor and to get a few other modules that we were needing. Review Source VW Virgil W. Fire Chief Public Safety Used the software for: 1-2 years ### "Best Firefighting software" June 9, 2025 5.0 Excellent! From the inception to current use, this has been by far the best software our department has used. Pros Ease of use, multiple platforms and the customer service. I have always had issues resolved quickly. Cons There is nothing that I do not like about it. I think it is a great platform that is perfectly suited for my department. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.