# Page 2 | First Due Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is First Due the right Fire Department solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179338/First-Due/reviews --- First Due 4.6 (58) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of First Due ## Showing most helpful reviews Showing 26-50 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VW Virgil W. Fire Chief Public Safety Used the software for: 1-2 years ### "Best Firefighting software" June 9, 2025 5.0 Excellent! From the inception to current use, this has been by far the best software our department has used. Pros Ease of use, multiple platforms and the customer service. I have always had issues resolved quickly. Cons There is nothing that I do not like about it. I think it is a great platform that is perfectly suited for my department. Review Source MD Matthew D. IT Administrator Law Practice Used the software for: 2+ years ### "First Due in the Fire Service" June 9, 2025 5.0 From Implementation to go live First Due has been awesome. Keeping the customer in mind when requests are brought to the table and executing them. Pros First Due is an amazing product. From Implementation and training things went smoothly. Support is amazing and really engaged in the customers. Cons Sometimes no updates with minor bug fixes which sometimes has sections moved. Overall nothing really else. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Company was purchased by ESO and was not happy with the new product Review Source JM Joseph M. Battalion Chief Public Safety Used the software for: 1-2 years ### "Premiere Emergency Services software solution" November 14, 2024 5.0 As a fire service leader who has managed RMS systems for over 25 years, and personally managed 5 or more vendor transitions over that time, I can confidently say First Due is the first to meet all of our needs, and exceeds expectations. Pros First Due is one of the only emergency services records management vendors that offers an almost complete suite of solutions, covering almost every aspect of our operation and administration. The system feels purpose-built for the web and mobile environment, and the product is continually upgraded. There is definitely not a lack of innovation. Cons At times, there are so many new features and improvements that things sometimes get broken, causing temporary loss of some functionality. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due The breadth of product capability and user experience. This was the only vendor that offered almost everything we needed in a single system, and had the best reviews by our personnel after trying the demo account. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Acquired by ESO with no plan for transition Review Source CH Corey H. Firefighter Public Safety Used the software for: Less than 6 months ### "First Due is not the way to go " February 25, 2025 1.0 Unhappy with this system. My department switched to this system at the beginning of 2025 and it’s been nothing but problems. Pros It’s okay other then anything to do with scheduling Cons Scheduled, the app, not user friendly. Overall very unhappy Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/)[Aladtec](https://www.capterra.com/p/248403/Aladtec/) Because we wanted to combined both systems into one Review Source CS Clint S. Chief of Information and Technology Public Safety Used the software for: 1-2 years ### "A Must-Have for Modern Fire Departments" October 15, 2024 5.0 Overall, First Due has been a game-changer for our department. It’s made us more efficient, improved our community engagement, and given us tools to better manage both incidents and fire prevention. The ability to track assets, manage personnel, and use real-time data has transformed how we operate. It’s hard to imagine running a modern fire department without it. Pros What I liked most about First Due was the way it streamlined our entire department’s operations. From pre-incident planning to incident reporting, everything is centralized, making it easy for our team to stay prepared and efficient. The real-time data through the mobile app was a standout feature, giving our firefighters critical information in the field and helping us make informed decisions when seconds count. Cons It’s hard to call this a true "con," but the speed at which First Due continues to evolve can sometimes be a challenge to keep up with. The platform is constantly adding new features and updates, which is great for staying cutting-edge but requires us to stay on top of training and implementation. Review Source BB Brett B. Assistant Chief Government Administration Used the software for: 1-2 years ### "First Due Review" October 8, 2024 5.0 Other than the rough start, our experience has been wonderful. Once our issues were in the hands of the proper people, they have been handled quickly and professionally. The staff are top notch, knowledgeable in IT and understand the fire service and our needs. Pros First Due brings all of our operations under one umbrella. Prior to purchasing First Due, our processes were disjointed and inefficient. There was a duplication of effort, entering the same information into multiple systems on multiple platforms. This increased the workload on our personnel and resulted in errors in data entry. Simple tasks like entering work schedules that were previously cumbersome and unavailable to systems downstream such as NFIRS and payroll are now streamlined into one system. Information entered once into the Scheduling module is then available to Command Board, Incident Documentation, Payroll and exposure reporting. This frees our people to serve our citizens rather than be a slave to IT. Cons Our implementation was honestly rough. We had one Implementation Manager who attempted to implement all our products. She was kind and tried her best; however she lacked the time, bandwidth, and technical ability to work across all platforms. I do believe the process has changed since we onboarded. I am confident this change will make the implementation process much smoother. Alternatives considered [ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/)[ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due Completeness of the product line and usability of the system. Switched from [StreetWise CADlink](https://www.capterra.com/p/133199/StreetWise-CADlink/) Fire Programs as antiquated slow. We used other programs such as Streetwise for response, Time Clock Plus for time tracking, Excel spreadsheets for scheduling, Access for inspections, and CAD Zone for pre-plans. We have all products under one umbrella now. Review Source BC Bobby C. President Public Safety Used the software for: 6-12 months ### "SAR teams steer clear" January 24, 2025 2.0 We are a search and rescue team in remote Colorado. Our county switched to First Due as some of our county fire teams had heard good things about the software. I would give the roll-out and training a 1 out of 5: Lack of communication, training, and slow responses to our concerns. Since rolling it out I generously gave the app a 2 out of 5. It works as intended sometimes but as first responders, we need it to work every time. We now have over 120 emails going back and forth with support on issues the app has had. Our fire teams like the app, but they do not depend on it as an incident response app. We are back on pagers as our incident response tool due to the unreliability of this First Due. Pros It is a simple interface and when it works, it is nice! Cons Roll out was unprofessional. Customer support has been a challenge at best. App works as intended about 60% of the time. Review Source DK Daniel K. Captain Commander Public Safety Used the software for: 2+ years ### "Excellent Management Suite" November 26, 2024 5.0 Pros Work flow. User friendly. Incredible help desk and knowledge base. An all-in-one platform that outperforms all others! Cons Still in its infancy so there is so much more to do!! Switched from [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) ESO was sunsetting firehouse software!!! Review Source PL Paul L. Captain Public Safety Used the software for: 2+ years ### "First due and you" October 9, 2024 4.0 Positive. Just moved over from ers to first due for nfirs. The end users had no complaints. I excited about the newerr features in the program that were shown in unify 2024. All about information sharing Pros How certain things can be customized to your departments needs, the support section has some good content to answer internal questions Cons As a non-computer person I get a little lost in the program. If i dont create or assign an asset in a few months its takes me alittle longer then I would like to relearn. But once I got it, its not a big deal Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Trying to minimize log ins, more options in the program, better customer service, one program for one mission and one place to put data in Review Source EM Erick M. Battalion Chief Government Administration Used the software for: 1-2 years ### "RFD and First Due" November 14, 2024 5.0 First Due has a lot of features but you really have to take the time to implement and build it to your agency. Once in place it improves work flow for sure. Pros The scheduling system works well and is user friendly for our department. We went from an old "pen and paper" style system and this is a much better system. Cons First Due is growing very fast and making lots of good changes. Some of our requests from two years ago are still in the system and have never gotten a response. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Better product than before and Emergency reporting sold Review Source JL Jordan L. Department System Analyst Government Administration Used the software for: 2+ years ### "First Due Review" October 8, 2024 5.0 We came from a CAD vendor that was not good. We entered into business with First Due very hesitantly because of our CAD software, but that went away quickly due to the knowledge and professionalism shown by the First Due staff. Pros The ease of use and map. My crews love how customizable everything is on each module. We can get the reports we need out of it and be properly notified when emergencies happen. Cons The call notification struggles on the mobile side. We’ve worked with support to try and fix the problem, but no resolution has been met. Alternatives considered [Tyler Fire Prevention Mobile](https://www.capterra.com/p/167197/Munis-Field-Inspector/) Reason for choosing First Due First Dud offered a much better alerting system and mapping customization. Switched from [Tyler Enterprise Public Safety](https://www.capterra.com/p/102673/Tyler-Public-Safety/) Because they suck. First Due is much better. Review Source CH Craig H. Battalion Chief Public Safety Used the software for: 2+ years ### "Eat the elephant" October 8, 2024 4.0 Mostly good, a little bumpy in the beginning as the software was changing and growing. Pros Adaptability to the needs of the department Cons Needs more templates or examples of ways to set up the software to match the needs of the department. Issues sent to support can take too long to fix. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due Price and capabilities of First Due. Ability to grow product into our needs Review Source CK Charlie K. Firefighter Public Safety Used the software for: 1-2 years ### "First Due Review" October 9, 2024 5.0 I really enjoy the app and program. Have been able to have my questions answered. Client success team has been helpful. Pros The different modules that they offer. Instead of having multiple applications, I now need just one for a majority of our day to day activities. Cons Need to be able to have a training system to put training materials on. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Better user interface. The overall report writing. Review Source JO Jason O. Assistant Chief Public Safety Used the software for: 1-2 years ### "Game Changer " October 9, 2024 5.0 Very positive. FirstDue has made our Fire department more modern Pros The ability to generate reports, streamline processes and tell our story. Cons Not much to dislike. The change to first due has served our organization well Review Source RS Robert S. Chief Public Safety Used the software for: 1-2 years ### "Keep looking for new and better innovations." October 8, 2024 4.0 It has been great working with our support. Always there when we need them. Pros Complete program. New enhancements regularly. Cons With the user interface was dressed up a little. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due All in one package and the modules working together. Switched from [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) To many different programs with to many log ins. Review Source AT Al T. Battalion Chief Public Safety Used the software for: 2+ years ### "First Due " October 8, 2024 4.0 Positive integration in our dept the previous platform was used for so long concern of changing everyone over but it was completely smooth Pros Ease of navigating scheduling the ability to move employees Cons Report generation, we use a QA process which requires running reports Review Source TF Todd F. Safety Division Chief Government Relations Used the software for: 1-2 years ### "1st due support. " October 8, 2024 5.0 great support when intervention into the current CAD. Pros ease for inspections, pips and integration. Cons i can’t come up with one yet but. the support is great. Review Source JD John D. Battlion Chief Public Safety Used the software for: 6-12 months ### "First Due review" October 9, 2024 5.0 It has been good. Timely and Quick responses Pros The interactive with First Due personal. Cons I have not found any part of First Due that I did not like. Switched from [Better Reports](https://www.capterra.com/p/228181/Better-Reports/) Did not work for us. Unable to pull information out. Review Source TP Tom P. Fire Prevention Officer Public Safety Used the software for: Less than 6 months ### "First Due is the foremost fire department software." October 9, 2024 5.0 Support has been excellent and the product has exceeded our expectations. Pros Multiple modules that work together seamlessly. Cons Challenges with integrating with county CAD system. Alternatives considered [ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/)[ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due Multitude of options and modules across work areas. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) First Due provided an all-in-one solution. Review Source GS Glenn S. Fire Chief Government Administration Used the software for: 1-2 years ### "A good product for any department " July 29, 2024 5.0 It has been good. The customer service has improved and we love the product. Pros We love the functionality, portability and ease of use. Once you understand the capabilities and how to use everything it is great. We have ported all of our department functions to the platform and we are very pleased. Cons Our onboarding process was rough. The initial onboarding manager promised a lot of things that couldn't actually be done, and by that time we were already in contract. Since then the customer service has been much better. Reason for choosing First Due Functionality and availability of customization Review Source KB Kevin B. Fire Marshal Public Safety Used the software for: 2+ years ### "Honest street firefireghter review of first due" June 26, 2024 5.0 My experience has been great, I can't say enough about my client's success rep, as she has gone far above what is normal. Pros "Much better than most other software out there. It integrates with a lot of other platforms. The best feature is the client success support that you receive. Personally, I know that without my client success representative,here I am today." I wouldn't be. You also get a one-stop shop out of this software, and for the line personnel, it is one of the best solutions out there right now. Cons Some modules, such as the command and arson modules, are far behind others. Some things could bedly on the fire prevention side and organizational. Also, designing permits, inspections, reports, and other forms more user-frien is not easy. You need to be tech-savvy for this. Reason for choosing First Due we priced out both and for the price first due was cheaper Review Source GR Gabriel R. Fire Fighter Project Manager Public Safety Used the software for: 1-2 years ### "Growing with First Due" June 13, 2024 4.0 The experience is a positive one overall. There is so much functionality in this system it can fit every department. The tough part is figuring out what you want to get from the system and how you are going to utilize it to your advantage. Having a great Client service rep relationship is also key. Feedback is the only way we can make this product better. Pros We have many opinions in the fire service and with that being said there are many components that gets kudos. This runs from their modules to personnel. Cons The toughest part of FD is the initial figuring out what you need to provide and how does your data correlate to FD. Our initial contact was rocky at the start. FD would ask for information but understanding how that fit into their language was a struggle. Once an internal decision was made to drive the bus and set our priorities and also understanding that some task saturation existed in FD, we were better able to pivot to turn it into a positive. FD has numerous clients who range from 1000's too few. The "reinvention" of the wheel was frustrating to us. If there was a repository that a department could pull from and simply modify it for their needs, it would be a time saving feature at no additional cost. (Checklists, Reports, etc..) Review Source TD Tammy D. Program Manager Facilities Services Used the software for: Less than 6 months ### "Excellent- TMD" October 8, 2024 5.0 Excited to put it to use with Los Alamos Fire Department and Los Alamos National Laboratory Pros Presentations were very informative and the presenters were knowledgeable of the software. Cons Some of the rooms were too crowded and small. Review Source SC Steen C. Lieutenant Government Administration Used the software for: 2+ years ### "FirstDue has been my every day responsibility for to years. I have grown with them." June 12, 2024 5.0 First Due has continuously improved since we signed on with them. There were functional items we requested when we started that are now in full swing and function. The client success manager, implementation manager, and support staff have addressed every issue, usually user error, in a timely fashion. Pros A single location for handling the majority of all Fire and EMS Related management. Cons Data migration wasn't easy. We had data in many locations, and the initial importing with our implementation team missed the mark. Our success manager eventually caught up and remedied this. Once the data was in the right spots and available, we were able to move along quite well with our occupancies and inspections. Alternatives considered [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Reason for choosing First Due Price, services offered, not a per-person licensing, data sharing across responder, preplans, inspections, and occupancies. Switched from [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/)[Spatial Data Logic](https://www.capterra.com/p/160830/SDL-Desktop/) One login, price, and the ability to have data share across all aspects of our services. Review Source JW Jeff W. Fire Lieutenant Public Safety Used the software for: 2+ years ### "Very Intuitive" June 12, 2024 4.0 First Due overall is great platform for what we do and is bringing our Fire Department's information out of the file cabinets in an office and onto the trucks where it is needed. Pros Ease of use because it works how you think it should work. It's also really easy to have questions on the operation of various modules answered by using the knowledge base. If the answer is not in the knowledge base, you can reach out to your client success manager and they will either answer your question or forward it on and you will have an answer in a timely manor. Cons Cost. The cost could be seen as a con but after looking at other software platforms they are well in line with the others. We are actually adding money in the next years budget add other modules because of what a great platform it is. Reason for choosing First Due It was the only platform that used existing data from various sources and saved us a ton of time and manpower by not having to input data from existing sources because of how First Due draws from existing data sources. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.