# 800response Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 800response Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more. Source: https://www.capterra.com/p/179343/https-800response-com --- # 800response Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 800response ## What is 800response? Call tracking software solutions are not all the same. We¿ve developed a seamless SaaS call tracking, call routing, and call monitoring platform where customers can access valuable customer and business insights to leverage when making tough strategic decisions. Used in combination, our lead management products will deliver qualified leads, valuable customer data, and critical business intelligence to help you shape the best possible customer experience. ## What is 800response used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/) Top alternative Featured Overall rating Based on 61 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 2% Starting price $250 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 800response?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://800response.com&name=800response) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 800response 4.8 (61) VS. [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $250 Per Feature, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (61) Ease Of Use 4.0 (957) Value For Money 4.3 (49) Value For Money 4.2 (780) Customer Service 4.9 (50) Customer Service 4.0 (752) ## 800response alternatives Highest Rated [4.5 (3,045)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.6 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Tracking Metrics 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Caller ID 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Routing 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Contact Database 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Dashboard 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 800response 66 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Distribute/route/connect calls Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Connect to big data sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Tracks metrics that provide insight into how a user interacts with any interface or product Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Track and monitor a specific set of keywords Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Real-time alerts or notifications that inform teams about new leads or prospects Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Record the audio of phone conversations for quality assurance purposes A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Tools designed to streamline the process of lead generation and management for sales teams Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Automatically record calls at predetermined times Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions Search and filter data across systems to locate required information by entering keywords or certain criteria Access, combine, transform, and store data without the help of an IT department Visually identify direction of development and areas that require attention Track visitors and purpose of visits Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.6 (61) 4.6 Based on 61 reviews ## Pricing Value for money 4.3 (49) Free Trial Basic $250.00 Per Feature,Per Month Value for money 4.3 (49) 4.3 Based on 49 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (50) 4.9 Based on 50 reviews ## User reviews Overall rating 4.8 Based on 61 reviews Filter by rating 5(51) 4(7) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent DC Donyel C. Marketing Director Health, Wellness and Fitness ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2023 Great customer service. The platform is easy to work with and integrate into other software. Pros 800 tracking allows me to use an easy number to remember on marketing so people can call our business for more information. It shows how many calls I get and where they are coming from and gives me the opportunity to listen to calls for training purposes. Cons I wish there was a way to tell if a person is a new or existing customer when they first call, and I wish there was a way to collect more contact data from mobile callers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 27, 2023 Donyel, Thank you so much for your thoughtful review of 800response and 800tracking. We appreciate the time you took to rate our solution and service a 10/10! We will be sure to share your feedback with your Client Engagement Specialist, and our Product team. HS Heather S. Office Manager Construction ### "\[sensitive content hidden\] is the best!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2023 Pros \[sensitive content hidden\] has been the most helpful employee 800 response has. She’s always there for us and gets back to us in a timely manner. Cons We haven’t had any issues with 800 response Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2023 Heather - thanks so much for the awesome review, and kind words for our employees and the we provide your business. We appreciate you! JR Jackie R. Owner Construction ### "Limited experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2022 Customer service has always been fabulous. Pros I know there are a lot of features we don't use, but I've been happy with what I've seen and hope to learn more. Cons The interface is a little difficult to use but I'm getting there! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 19, 2022 Thanks, Jackie! We'll pass along your comments. For now, we wanted to let you know that our Product Development team is working hard on updating our user interface to make your experience even better. So keep your eye out for product enhancement announcements. Thanks again for taking the time to leave a review and provide valuable feedback! BT Barbara T. Senior Director of Marketing Financial Services ### "Great partner/Outstanding Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 6, 2022 800response is a good partner. They respond quickly to any disruptions or quality issues. We have been working with them for over 10 years and they have always come through for us. Pros Ease of adding new locations and states to the network. Cons We've experiences no issues with the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2022 Thanks so much for your review and your continued business. We're always pleased to hear from customers about their success with our solution. We look forward to working with you in 2022 and beyond! JG Jonthan G. Territory Manager Building Materials ### "Process Improvement for Profitability " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2022 \[SENSITIVE CONTENT\] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation. Pros 800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business. Cons 800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2022 Thank you so much for the review and helpful feedback! We will pass along your comments to the team, and we're always here if you need anything! Looking forward to working with you in 2022 and beyond! LS Lisa S. Business Development Manager Construction ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 6, 2022 Excellent - especially the support from \[SENSITIVE CONTENT\] Pros Very user friendly and intuitive. I like the short cuts as well. Cons Can't think of anything I really dislike. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2022 Thanks for the great review. We're happy to hear that our call tracking solution is easy to use, and provides insightful data on our clients' inbound callers! SL Shari L. Marketing Director Education Management ### "800 Response is reliable, providing exceptional customer service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 1, 2022 800 Response continually reviews our business model and makes valid recommendations on how we can enhance our efforts. Pros Facility of use. Ability to ensure that the right messaging is being conveyed to prospective students. Cons We have not had any issues with the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2022 Thank you for the amazing review! We appreciate your business and your partnership. We're always here to help, so let us know if there's anything you need to ensure the success of your organization in 2022! MR Michael R. VP of Marketing Construction ### "Fantastic Program! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 31, 2021 Our account manager, \[SENSITIVE CONTENT\] is a gem! She’s very attentive & handles our needs very quickly & efficiently! Pros Ease of use in capturing, recording & reviewing calls for training purposes. Customer Service & attention is spot on! Cons This program to date has everything we need & more. Cannot think of a negative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2022 Thanks for the review and valuable feedback! We will pass along your comments to the team, and we wish you success in 2022! SR Simon R. IT Manager Oil & Energy ### "WestAir 800 Number" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2021 so far the customer service has been great, the product itself has no complaints from WestAir Pros We use the product to route calls from our 800 number to our closest stores and the quality of this service has been the best we have had Cons We would like to be able to change metrics within the portal and not through CS Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2022 Thank you for the stellar review and for sharing your feedback. We take all feedback seriously, and we will pass along your comments about the ability to adjust metrics to our development team. In the meantime, you can always reach out to one of our Client Engagement Specialists if you need help with anything. Thanks again for taking the time to share your thoughts, and we look forward to working with you to ensure your success! AU Anonymous User Vice President, Marketing & Communications Higher Education ### "Great system" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 28, 2021 Pros Outstanding customer service, great reporting tools. Cons The spreadsheet-based configuration system, while thorough, is a bit tedious. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2022 Thank you for leaving a review! We are happy to hear that our reporting tools are meeting your needs and that our customer service continues to meet and exceed expectations. Our development team has quite a few updates to our system on the roadmap, but we will certainly pass along your feedback. As always, our Client Engagement Specialists are here to help, so let us know if we can do anything to support you in the meantime. Thanks again! [View all Reviews](https://www.capterra.com/p/179343/https-800response-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)