Who Uses This Software?

We work with small to medium size businesses, multi-location companies, as well as franchise systems across a wide range of industries like automotive, home improvement, education, healthcare and more


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • 800response
  • 800response.com/
  • Founded 1990
  • United States

About 800response

At 800response, we believe that a live conversation is the fastest path to a sale. And, we believe your business needs more live phone leads to increase sales and profits from your advertising. Unforgettable toll-free phone number with call tracking analytics will bring in more live conversations, and allow you to monitor campaign performance while capturing valuable consumer profile data and demographics. Learn more today with a free demo of our call tracking platform.


800response Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

800response Reviews Recently Reviewed!


Review for 800response

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to create custom reports that help target our message

Cons: Nothing that I can think of. I think it's a great addition to any marketing strategy

Vendor Response

by 800response on February 13, 2019

Thanks for the review, Hernan! We are always happy to hear from satisfied customers, and we certainly appreciate your business.

Helpful

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: How easy the software is to use. The real time tracking is wonderful.

Cons: I picks and chooses what calls to record at random all call are not recorded.

Overall: Having customers be able to leave message any time no matter if business is open or closed. I really like the fact that it is very easy for my employees to use the system.

Vendor Response

by 800response on February 18, 2019

Thanks for the great feedback. Always nice to hear that our call tracking solution is easy for customers to use!

800 response

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the premade reports that have available, Missed Calls has been a helpful report for me. Also like how easy this is to download to excel

Cons: One thing that would be nice for the Missed Calls report specifically, would be an option to see if, and when that Missed Call was called back

Vendor Response

by 800response on April 18, 2019

Hi Brad,
Thanks for the excellent review and feedback! We appreciate your suggestion about our Missed Call Monitor Alerts and will take it into consideration for future enhancements. Thanks again!

Great Service for 800 tracking

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Call recording. tracking of data. many great features

Cons: not sure I have anything negative to say. this service does what i need it to

Overall: Great to deal with. Ease of use.

Vendor Response

by 800response on February 15, 2019

Thanks for the great feedback. We're happy to hear that the call tracking and recording services are working so well for you, and we greatly appreciate your business.

Marketing Director

Mar 21, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: I like that it tracks the calls & the phone numer

Cons: The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Overall: Customer service was decent when I had an issue. Website definitely needs some updating.

Vendor Response

by 800response on April 02, 2019

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

800response Simplifies Tracking Your Leads

Mar 06, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: By logging into your account, you can utilize multiple features on one platform to help streamline the guess work of where your calls are coming from.

Cons: I can't think of anything at this time.

Vendor Response

by 800response on March 12, 2019

Thanks for the review Jon. Always great to hear how our solutions make managing lead tracking a bit easier for our customers. Cheers!