# Visitly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Visitly the right Visitor Management solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179358/Visitly/reviews --- Visitly 4.5 (48) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of Visitly Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KA Kaela A Patient CoordinatorHealth, Wellness and Fitness, 10,001+ employeesUsed the software for: 6-12 months. “I absolutely love that Visitly enhances security through real time watchlist alerts, face ID.“ April 15, 2025 SS Sabrina S Arts and Business CentreHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The time difference between the UK and the USA made it difficult to resolve issues in a timely manner.“ December 12, 2025 LM Lianne M AdminGovernment Administration, 11 - 50 employeesUsed the software for: 6-12 months. “Ease of Management, Price is good for what you get, training manuals are accessible, customer service is amazing.“ December 18, 2024 SH Stefan H Senior IT ManagerMedical Devices, 51 - 200 employeesUsed the software for: 6-12 months. “Entering new user data can be a little cumbersome.“ December 3, 2024 JT Josh T IT Support TechMachinery, 201 - 500 employeesUsed the software for: 1-2 years. “Intuitive design allows for guests to sign in with easy.“ March 25, 2025 BB Bobbie B Chief Power EngineerHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Setting up the tablet kiosks is fairly straightforward.“ February 21, 2025 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Support Specialist Packaging and Containers Used the software for: 6-12 months ### "Easy, great features, great price, and great customer service." April 8, 2025 5.0 Very positive, my company will continue to use for the foreseeable future as they're the best. Pros I like the simplicity of the setup, but depth of the program. It's not too difficult to setup and looks great. It has plenty of features that your company can make use of. The cherry on top is the affordable pricing and their willingness to work with you to meet your needs. Cons Customization could be a bit better, as well as the variables feature. I'd love to be able to create custom sign in variables and add them to the badge similar to the email. I would also love to be able to rearrange the iPad screen icons. Alternatives considered [Sine](https://www.capterra.com/p/144064/Honeywell-Forge-Visitor-Management/) Reason for choosing Visitly There were about 4 others, I forgot their names. offered everything they did AND more AND had a lower price. Makes no sense to get any of them. On top of all that, VIsitly was willing to work with us to meet our needs. Review Source SC SEAN C. IT Manager Farming Used the software for: Less than 6 months ### "Excellent Visitor Management for the Cost" January 22, 2026 4.0 Overall, its been an excellent product, Moving away from paper sign-ins to digital has been a real life saver. its easy to manage and the reception team has less on their plate to worry about. Pros does Visitor Management Right, no bulk application if you dont want it, face recognition technology for easy sign ins and a clean and simple to use UI. Even administration is simple to do. Price is reasonable and was a much better experience then other options we tested Cons I dont have much i dont like, the only thing is any feedback gets lost in a black hole. they say thank you and well take it into consideration, and then you never hear about it even if it could be extremely useful to you and other companies facing similar issues. Overall, theres not much I would change so this doesnt take away from its usefulness as is. Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/)[VisitUs Reception](https://www.capterra.com/p/164461/VisitUs-Reception/) Reason for choosing Visitly Facial Recognition and features were better on Visitly Review Source SS Sabrina S. Arts and Business Centre Hospitality Used the software for: 6-12 months ### "Not for the UK" December 12, 2025 1.0 Not the best. The time difference between the UK and the USA made it difficult to resolve issues in a timely manner. Pros It was easy to follow and use, but when you had administrative issues, it was not as straightforward as the initial setup. Cons Customer Support was not to our expectation. After realising that the customer service is held in the USA we wanted to cancel our membership and to this day nobody has responded to our emails. We are no longer actively using the software as it no longer matches our needs and requirements and then you proceeded to deduct membership fees from our account without prior notice. Review Source JB Jeff B. Veterans Project Director Non-Profit Organization Management Used the software for: 2+ years ### "Outstanding Experience!" December 9, 2024 5.0 My overall experience with has been outstanding! Pros Ease of use Flexibility in tracking data Convenient data storage & management Cons Sometimes deleting unused items can be challenging Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched because of the overwhelming benefits of efficiency & effectiveness brought about by the system Review Source CT Callie T. Sr. HR Manager Automotive Used the software for: Less than 6 months ### "Great Visitor Management! " December 19, 2024 5.0 From reaching out to the sales team to setting the system up in our lobby, the experience has been smooth and simple. Pros The simplicity for visitors to use. Guests enter our lobby and are able to sign in through efficiently, we don't have to guide them through the steps and it's been a great tool to manage who is in our building! Cons So far we have not run into any issues with the system and are very happy. Switched from [Envoy](https://www.capterra.com/p/143721/Envoy/) Price was too high and Envoy started to have issues Review Source MR Mark R. Security Manager Utilities Used the software for: 1-2 years ### "Visitly is a poor product" March 18, 2025 1.0 Terrible to poor. Every day it is offline and has to be rebooted. You cannot easily register bulk visitors or pre-register people Pros NOTHING! The support sucks, the product does not stay online, and bulk registration doesn't work. I should be able to give you zero or negative stars! Cons Bulk pre-registration doesn't work, pre-registration doesn't work, the printer goes offline every 12 - 16 hours, the app goes offline every 24 hours Alternatives considered [Security Center](https://www.capterra.com/p/218646/Security-Center/) Reason for choosing Visitly Cost and they promised to support their product Review Source Response from Visitly May 4, 2025 Thanks for working with us—we’re glad we had the chance to show you how the system works and help resolve the issue. We are always here if you need anything else! SN Susan N. Sr. HR Specialist Automotive Used the software for: 6-12 months ### "Great Visitation System!" April 18, 2025 5.0 Everything has been great. We haven't experienced any major or minor issues. The price point was also good for the product we received. Pros I appreciated that the initial set up with easy and simple. Daily use has also been seamless. As admins, there is a lot of visibility. Cons Nothing so far. Everything has been working to our liking. We haven't had any issues where we've needed to reach out for support. Switched from [Envoy](https://www.capterra.com/p/143721/Envoy/) Price point was too high given that did exactly the same thing we needed. Review Source KV Kyle V. Director of IT Packaging and Containers Used the software for: 1-2 years ### "Satisfied Customer" December 18, 2024 5.0 Overall, the product performs as expected and is low maintenance. Pros The ability to have a separate check-in process for employees is why we moved to Visitly. Cons We wanted color labels and expected the product to send color to the printer. Instead, we discovered we needed to purchase custom labels to get colors, which was cost-prohibitive. Switched from [The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) We wanted a separate Employee check-in process. Review Source BB Bobbie B. Chief Power Engineer Hospital & Health Care Used the software for: 1-2 years ### "My review of Visitly" February 21, 2025 5.0 It's been an enjoyable experience using Visitly. Pros It's easy to set up and easy to use. Setting up the tablet kiosks is fairly straightforward. Cons can't remove items once created. unable to pick and choose which custom data fields show on dashboard screen. Review Source LO Luke O. President Machinery Used the software for: 2+ years ### "Simple, Straightforward App" December 18, 2024 4.0 Very positive experience, we have a iPad at our entrance with the app and are able to streamline the guest experience without the need for a receptionist. Any visitors are able to notify their guests by text and email that they've arrived and it saves time from someone else having to stop what they're doing and get the door. We have not used it in this way yet, but we are also planning on using this for some compliance elements for tracking visitor logs. Pros Simple to set up, simple to maintain. We were able to easily customize the elements we needed when we implemented and adding or removing users is very simple to do. Cons Sometimes the app will freeze and we need to close it out and open it back up. Alternatives considered [Envoy](https://www.capterra.com/p/143721/Envoy/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Visitly Cost and perceived simplicity to implement. Review Source TM Tina M. Install Manager Building Materials Used the software for: Less than 6 months ### "For the win!" April 3, 2025 5.0 My overall experience is great. I will definitely use this for a long time. Pros This was my first time using and it was a total breeze! Would recommend to everyone. Cons The loading speed was a little slow at first, but I think its was on our end. Review Source AH Adele H. Administration Officer Education Management Used the software for: Less than 6 months ### "Visitly App" June 18, 2023 5.0 Overall, is a great platform to use for any business that requires guest to sign in. If you give it time, you'll get your head around how it works and how it could integrate into your business. Pros We liked the Pass option for our returning volunteers, it saves them time when signing in - it's like a shortcut. Visitly is somewhat easy to use, and fits in well for our school. Cons can feel a little confusing at first, there's so many options. It took us a few weeks to get our heads around the system, it's features and how it works. Sometimes, if the facial recognition feature is in use, it doesn't recognize some of our volunteers. Review Source DS Dan S. Product Director Furniture Used the software for: 6-12 months ### "Effective and easy to use sign in software for KIOSK" January 29, 2020 5.0 Overall I would highly recommend this software and would buy it again in a heartbeat. The value for the money is there and while there are a lot of other software packages that can do what this does, this would be what I recommend again and again. Pros This was easy to implement and users find it easy to sign in. Our staff likes the notification of a guest there to see them and the ability to track who is in plant and when they leave is beneficial. Cons Would like to have more templates for name tags that we can customize. Review Source AM Amy M. Marketing Machinery Used the software for: 6-12 months ### "Responsive Product Team" February 3, 2020 5.0 Good service and support Pros The software met most of our requirements, and the team was quick to respond to any feature requests we had. They implemented several very fast and have discussed other ideas we had. Cons Doesn't seem like there are very many updates or changes. Review Source AT Allana T. National BMS Coordinator Construction Used the software for: I used a free trial ### "Great User Friendly Application " January 7, 2020 4.0 Has been an easy to use option from start to finish including uploading staff detail lists, interfacing and general set-up - looking forward to continued use over the next year. Pros User friendly and simple customer facing interface. Back of house has good features including reporting data. Extremely responsive customer service - a credit to the company. Cons There are a few bugs in the system that we hope to have resolved. Review Source MA Mario A. Point of Sale Manager Entertainment Used the software for: Less than 6 months ### "Good product" May 6, 2019 5.0 Pros The dashboard provides a simple setup for adding and managing devices. Cons Didn't experience much of the software to dislike anything. Review Source CG Cynthia G. Administrative Chief Retail Used the software for: 6-12 months ### "Profoundly helpful in identifying patterns of my visitors" April 21, 2025 4.0 Pros directly enables customers to recognize their returning visitors in a mere few seconds to help them make a swift sign-in. We also make use of an online website interface that allows us to monitor and study visitor details for the purpose of enhancing our services.​ Cons We’ve deduced that the facial recognition is only effective in the light areas, and there is usually manual check-in in low light. These conversion limitations mean that we need to provide enough lighting in the reception area which is not always possible.​ Review Source RB Ritu B. Computer Facilitator Primary/Secondary Education Used the software for: 1-2 years ### "Reframed and transformed the ways of managing visitors" April 21, 2025 5.0 Pros The combination of with the one we use, such as Google Workspace, has helped in simplifying the visitor management at our company. This also enable staff to pre-arrange visits such that the calendar of each visitor is synchronized thus creating a smooth timetable for the visitors.​ Cons The integration process was a relatively intricate one and could only be done after some help from the IT people here. Review Source EH Emily H. IPAC Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Visitly experience" April 2, 2025 3.0 Overall experience is good, but there is room for improvement Pros Prompt response times from customer support Cons Machine will periodically freeze which can be troublesome given the number of visitors we have on a daily basis Review Source AK Amy K. Psychologist Mental Health Care Used the software for: 2+ years ### "Good product for reception" December 3, 2024 4.0 Good product. Just what I need for my practice. Pros Easy to use. Has all of the features that I need. I like that it emails me when patients arrive. Cons It has a bug that I have to restart the app everyday I use. Alternatives considered [The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Visitly ease of use, cost, had features I needed Review Source MU Maria U. Customer Support Manager Management Consulting Used the software for: 1-2 years ### "A Powerful and Modern Visitor Management Software" December 16, 2024 5.0 Pros With Visitly, we have had it easy managing our visitors and keeping records. The preregistration as well as electronic logs management makes it better. Cons All features works. is great and no complaints. Switched from [WaitWell](https://www.capterra.com/p/236054/WaitWell/)[Robin](https://www.capterra.com/p/143909/Robin-Powered/) makes handling and managing our visitors easy and coupled with affordability and security features made it a great choice hence the switch. Review Source KR Kris R. IT - Support Technician Machinery Used the software for: 6-12 months ### "Great Solution" December 9, 2024 4.0 Pros Straight-forward interface and customization for company branding. Cons Manual sign-in process is fairly "tap" intensive. Review Source JT Josh T. IT Support Tech Machinery Used the software for: 1-2 years ### "Visitly For The Win!" March 25, 2025 5.0 Very pleasant! Such an easy-to-use platform that is crucial for managing and tracking guest visits. Pros Quick and easy to user interface. Intuitive design allows for guests to sign in with easy. Admin portal is very useful and makes it easy to solve problems. Cons I really don't have anything bad to say about because I have never encountered issues with it. Problems that arose were either due to user error or mobile management policies. Review Source DKR DILIP KUMAR R. Facilities and maintenance coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Very good and easy to use " December 18, 2024 5.0 Very good apart from ipad usage which require updates and disconnects Pros software or app is User friendly automated Cons Apple Ipad & updates which require updates and disconnects Review Source NT Nataliya T. Owner Arts and Crafts Used the software for: Less than 6 months ### "Review for visibly" April 11, 2025 5.0 It was quite interesting, but could be more specific Pros Inclusivity, the fact that someone cares about the stuff Cons Automation processes and some technical issues Review Source