# Krunchbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Krunchbox the right Business Intelligence solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179361/Krunchbox/reviews --- Krunchbox 4.4 (23) [View alternatives](https://www.capterra.com/p/179361/Krunchbox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Krunchbox Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews TD Tina D Planner/AllocatorTextiles, 11 - 50 employeesUsed the software for: More than 2 years. “Fantastic Customer/IT Support team that are eager to help to ensure you have the best experience in using KB.“ July 2, 2023 PS Peter S National Sales ManagerConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “Wonderful as on-going training is always available and the Krunchbox team are accessible.“ August 9, 2023 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darren S. SVP, Customer Leadership Consumer Goods Used the software for: 6-12 months ### "Krunchbox delivering POS data in a clean timely manner" July 25, 2023 4.0 Very positive experience, that I credit the Krunchbox team with delivering. AS with any system or online tool there will always be issues, bad data shared from a retailer, server slow downs and the like. But the team at Krunchbox is more responsive than any I've worked with when it comes to tools like this. The support is personal, and in our case even local. Pros The support from the team in processing and intaking our weekly POS files from retailers has been a great time savings for our data insights team. Being able to run POS data across nearly any time frame is a huge win compared to our old method of compiling POS into an excel file weekly. Cons Integration did take longer than expected due to complexity of files, size of catalog, current state of our product masters, etc. But the KB team was there to provide support along the way, and to do as much of the heavy lifting as possible to get us up and running. Review Source Response from Krunchbox August 2, 2023 Darren, Thank you for the generous feedback. It is great to hear that we have both saved time for the insights team and helped you with visibility of the data. We are also delighted to hear that you have felt well supported by the Client Success team both through the onboarding process and with ongoing operations. We love data, and we love helping our clients! MD Mark D. National Business Management Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Generally a solid system" November 8, 2024 4.0 Pros Easy to navigate; Good back of house support Cons Additional opportunity to segment products would be good Review Source Response from Krunchbox December 6, 2024 Hi Mark, thank you for your positive feedback. We truly appreciate your input. You can add custom columns in the product master to further segment products. If this interests you, please contact support@krunchbox.com JS John S. Director of Sales Building Materials Used the software for: 1-2 years ### "Optimizing Store/POG Performance" July 28, 2023 3.0 In my opinion:1. KB has been a huge improvement tool within our Resideo/Retail Group reporting capabilities2. The engagement in our (my) business to build understanding and deliver support/collaboration is outstanding3. Accuracy! Pros 1\. The ability to mine the data coming out of Lws VPP2. Using the applicable reports and dashboard to monitor ongoing business operations, determining business risk and building data to communicate and help manage the risk out of the business3. Business planning functionality... POS and inventory trending, key business pivots discovery/predictions and reporting to support Resideo business operations requirements4. The collaborative partnership with Doug and BK focused on driving improvement and growth into our business Cons 1\. The inability to customize reporting and dashboarding2. The gap between relevant channel reporting/tools and the need for customer specific reporting/tools (key value prop gap that the Vendor and Retailer levels)3. Report generation functionality/characteristics that makes data mining unproductive, even frustrating4. SLOW!!! Review Source Response from Krunchbox August 7, 2023 John, Thank you for your feedback. You have identified some valuable benefits of krunchbox in your comments. However you have also raised some important gaps and that is an opportunity for us to learn and improve. We will be in touch very shortly to schedule some time to review together how we can close some of those gaps. Thanks again! TD Tina D. Planner/Allocator Textiles Used the software for: 2+ years ### "Krunchbox the ultimate sales data /allocator tool" July 2, 2023 5.0 KB experience has been great over the years. Reduces the time that i would manually create reporting in excel. Pre built reports and dashboards looking at different detail levels are very helpful. Pros Integration was a very smooth and simple process.Fantastic Customer/IT Support team that are eager to help to ensure you have the best experience in using KB. KB is easy to use and navigate through with many editable reports and Dashboard options.The reporting process times are extremely fast compared to others I have used, so you can get on with your work. Everything you need at your finger tips in one platform makes it a productive and time saving experience. Allocator stock suggestions has the smarts to ensure stock gets where it needs to be. Also used as a style / store reporting tool with plenty of data. Cons After many years of daily use, there is nothing i dislike about KB. I only have a suggestion of improvement.Have the option to load store/style gradings into KB. It would be extremely useful in reporting with the ability to see if the retailers allocated top ranged styles/ stores are meeting expectations. Also handy to have this in Allocator stock suggestions when asked to allocate to certain store grades. Review Source Response from Krunchbox July 5, 2023 Tina, thank you very much for the wonderful feedback - it is much appreciated. I love the reference to '...one platform makes it a productive and time saving experience'. The store level style gradings is a great idea and indeed is in our wish list pipeline, so watch this space...! PY Phill Y. National Account Manager Wholesale Used the software for: 2+ years ### "Krunchbox review" July 13, 2023 5.0 Love the system, easy to use and drives excellent customer outcomes. Pros report writing & pre formatted reports are excellent. Cons Sometimes it becomes difficult to get the desire formatting without playing with the selections. Review Source Response from Krunchbox July 16, 2023 Phil, thank you for your positive feedback. We are delighted to hear that krunchbox helps you drive customer outcomes - we love collaboration! Once you have created a report with the desired format, try saving it as a template for next time - we are always trying to make things easier and will pass this onto the team to review. AM Andrew M. Sales Analyst Retail Used the software for: 2+ years ### "Data multiple ways" August 10, 2023 4.0 A great system that is well supported but good people on the back end! Pros The ability to take the large amounts of data and punch it out on various layouts and different filters makes it an essential tool in managing inventory Cons There are sometimes an overwhelming amount of reports and can be difficult to work out whats best Review Source Response from Krunchbox August 18, 2023 Hey Andrew, thank you for your positive feedback. We are delighted to hear that krunchbox helps you manage your inventory. We are always here to help. AB Alison B. Area relationship Partner Retail Used the software for: 1-2 years ### "Krunchbox " March 20, 2024 5.0 Pros I like Ease of use of Krunchbox and the Krunchbox go option also. Allows you to drill down to areas that needs extra focus Cons No issues with Krunchbox program at the moment. Review Source Bryan Y. Sales Manager Wholesale Used the software for: 6-12 months ### "Crucial to every business" June 29, 2023 5.0 Pros The reporting options are very powerful. Krunchbox grabs all of the data you need and displays it in whatever format you need it to. I use it daily for different aspects of the business, from KPI tracking to inventory management. It will meet all of your needs. Cons Most filter settings get saved along the way but some don't. Sometimes need to adjust format settings in exported excel documents. Review Source Response from Krunchbox July 3, 2023 Bryan, thank you for your positive feedback. We are delighted to hear that krunchbox helps you manage your business more efficiently on a daily basis! We will look into the missed saving of filter settings for consistency. JP James P. Regional Sales Manager Building Materials Used the software for: 2+ years ### "Essentials of Krunchbox Go" April 11, 2024 5.0 Very positive and glad that the company hasn’t abandoned the platform. Pros Ease of use while in field- Krunchbox Go Cons Full version is information overkill for me. Can get all I need from the app. Review Source Response from Krunchbox May 6, 2024 James, thank you for your positive feedback about the Krunchbox Go mobile application. It was designed to provide actionable insights in the field without some of the additional analytical functions provided in the desktop application. Feel free to let us know what additional features you would like to see! PS Peter S. National Sales Manager Consumer Goods Used the software for: 2+ years ### "Peter S 👍" August 9, 2023 5.0 Wonderful as on-going training is always available and the Krunchbox team are accessible.Krunchbox provides all of the collated information we require to build success Pros Simplifies and summarises the massive amount of data we as a business need to dissect in order to formulate our next steps towards building sales Cons Not Applicable as we did not research or entertain any other program.We heard great feedback on Krunchbox and we pursued Krunchbox Reason for choosing Krunchbox Not Applicable Review Source Response from Krunchbox August 11, 2023 Peter, thank you for your positive feedback. We are delighted to hear your feedback about krunchbox. Krunchbox conducts regular webinars on new features and general retail updates to help your team. KF Kaitlyn F. Demand Planner (Forecasting) Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Demand Planners Take On Krunchbox" July 27, 2023 4.0 Overall I have enjoyed my time in Krunchbox and have learned from my collogues on the best reports to use to get the data I need. Pros I have enjoyed the new create your own report feature and use it often to pull data in the format that meets mine and my collegues needs. Cons I do not feel that I have a full understanding of the system yet. I wish there was a place to learn more about the different metrics available and trainings to show how to use and manipulate the various reports based on career/job title. I feel Krunchbox is an invaluable tool within demand planning and forecasting analytics but I do not have the skills to successfully navigate. Review Source Response from Krunchbox August 2, 2023 Kaitlyn, Thank you for your feedback. That's great to hear that you have found the new extract functionality helpful. We have a multitude of training resources available, both self serve, online in the Help Menu, but also via a training session with one of our Support team. I will ask the Client Success team to contact you to schedule some training. Happy krunching in the meantime! MK Matthew K. Merchandising Manager - Bunnings Retail Used the software for: 2+ years ### "Amazing support" October 18, 2023 5.0 Friendly and helpful customer service team. Always never too much trouble and very supportive. Pros Very easy to use. I can set up reports that I regularly use and add as a favourite for easy review. Cons That I didn’t have it sooner. Great to use. Review Source Response from Krunchbox November 3, 2023 Hi Matthew, Thank you for your positive feedback. We are always here to support you and the team, with regular Webinars, on-going training with new features that we often introduce. LM Lena M. Sales Retail Used the software for: 6-12 months ### "Sales " August 18, 2023 4.0 Once you get used to working with it it becomes easier Pros Sales Reports are at my fingertips And stock reports for stores Cons Still navigating my way through . I am learning every day about different types of reporting Krunchbox offers Review Source Response from Krunchbox August 25, 2023 Hi Lena, Thank you for your positive feedback. Krunchbox is a comprehensive analytical tool to help many parts of ones business. We are always here to help, with regular Webinars, OpenChat, Training Videos (via Help). Feel free to reach out at Support@krunchbox.com sS shivani S. CMI Manager Automotive Used the software for: 6-12 months ### "CMI Manager" October 5, 2023 4.0 Pros Ease of use of this tool. I can easily create reports and analyze data. Cons sometimes very slow, take a lot of time to update the data. Review Source Response from Krunchbox October 12, 2023 Hi Shivani, Thank you for your positive feedback. Feel free to reach out at Support@krunchbox.com and our team can organise speed test. fD francois D. Key Account Manager Retail Used the software for: 2+ years ### "Krunchbox" August 17, 2023 3.0 Pros info thru web site easy to access. Cons don't like the way the filter works, hard to understand, or not friendly user unless I take a course or training. Review Source Response from Krunchbox August 25, 2023 Hi Francois, thank you for your feedback. We have many help functions available at your disposal. We run regular Webinars, live on-line training, short training videos (via Help) and of course, we are always here to help via open chat in krunchbox. Feel free to reach out if you require any support. MH Matthew H. FNQ and NT Senior Territory Manager Retail Used the software for: 2+ years ### "CQ Taubmans Review" April 19, 2024 5.0 WIth my knowledge of Krunchbox it ticks all the boxes I require to build reports for my team Pros Gives me up to date detailed information Cons Not knowing its full potential and how to make the reports suit our needs Review Source Response from Krunchbox April 30, 2024 Hi Matthew, Thank you for your positive feedback. We are always here to support you with regular Webinars, on-going training with new features that we often introduce. Please reach out to support@krunchbox.com with any enquiries. NM Nick M. Head of Sales and Category Consumer Goods Used the software for: 6-12 months ### "Nick Mutton review" October 13, 2023 5.0 Good Pros I need a little more practice but \[sensitive content hidden\] has been awesome Cons Lack of time to learn the program but \[sensitive content hidden\] has been awesome in helping our team create accessible reports on our dashboard Review Source Response from Krunchbox November 3, 2023 Hi Nick, Thank you for your positive feedback. We are always here to help and provide support with on-going on-line training services along with regular Webinars available to suit different needs. JD Jean D. Analyst Retail Used the software for: 2+ years ### "Quite well" August 21, 2023 3.0 Pros Ease of use: Data visualizationDesired feature: table with item and store. Cons I don't all the reports on krunchbox, I can't say I don't like them. What I usually used in good. Review Source Response from Krunchbox August 25, 2023 Hi Jean, Thank you for your feedback. Most of our reports have short training videos available in the Help Menu. We are always here to help you, with regular Webinars, OpenChat, Training Videos (via Help) and live training. Feel free to reach out to our team Support@krunchbox.com RJ Renee J. Sales and Marketing Specialist Business Supplies and Equipment Used the software for: Less than 6 months ### "Huge Time Saver" October 25, 2023 5.0 Pros We were running all our reports through excel and spending many hours a week formatting and filling templates to create dashboards ourselves on crucial, business analytics. We are loving that we can produce reports with the click of a button, gaining deeper insights and freeing up our team to create action from those insights. The dashboard summaries are super quick to view, export and share - something that took much longer previously. Cons I've not used Krunchbox long enough just yet to feel as though we are missing anything or that functions can be improved. Understanding what I do and don't need is the current challenge as I feel there are of reporting options available - somewhat overwhelming but I know that's because I haven't spent long enough on the program yet. Review Source Response from Krunchbox November 3, 2023 Hi Renee, Thank you for your positive feedback. On-going training is always available via our awesome support team, help menu and regular webinars. OZ Oliver Z. ABM Consumer Goods Used the software for: 6-12 months ### "Great features, but slow respond" April 17, 2024 3.0 Pros It generates data and presents visual analysis as well as data comparison Cons In the report, everytime we change a filter, it takes a long time for the website to adapt the changes. Review Source Response from Krunchbox May 6, 2024 Oliver, thank you for your feedback. It is good to hear that you like the features. We are looking into the response time for your data warehouse and will follow up directly. MT Mario T. SUPPLY CHAIN MANAGER - RETAIL MARKET Consumer Goods Used the software for: 2+ years ### "More than You think ..." August 10, 2023 5.0 Pros ease of use /// on going training sessions // capability beyond what is shown / known Cons cant understand why a pre canned 13 week POS report is not avail Review Source Response from Krunchbox August 18, 2023 Hi Mario, thank you for your positive feedback. Most of reports have a drop down data selection which allows you to create 13 week or any other time period, which can be saved and automated each week. I'll arrange for someone to reach out for a quick run through. Many thanks. AC Aaron C. Category manager Wholesale Used the software for: Less than 6 months ### "What a great asset" October 13, 2023 5.0 Fantastic program and amazing after sales support Pros All data in one easy location to better understand your business drivers and retails performance Cons I don't have any issues to report of pleasingly Review Source Response from Krunchbox November 3, 2023 Hi Aaron, Thank you for your positive feedback. Help is always on hand, via the help menu, support team and regular Webinars. AT Andrew T. National Account Manager Wholesale Used the software for: 1-2 years ### "Report functionality" October 3, 2018 5.0 Our team better understand our business and what the key drivers are. Pros I am able to run all types of reports on sales, inventory, performance. I can set up favourites that update weekly or I can manipulate the templates in the system to get the information I need. I get great back up support if I can't figure out how to generate a report, the team are helpful and responsive. Cons It's not really a con for Krunchbox, however for me personally it took me a little bit of time to get my head around how the system worked. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.