Best For

Universities, Co-Working Spaces, Residential Complexes, Corporate Headquarters, Hotels, Resorts, Hospitals, Pharmacies, Government Buildings, Retail Centers, Warehouses.

Product Details

PackageX is a smart package handling solution which leverages computer vision and machine learning to automate the last-yard delivery of mail and packages, improving workplace productivity. The scalable and easy-to-use SaaS solution promises automation of mundane package handling tasks to ensure that deliveries are never lost, delayed, or stolen.

Contact Details

PackageX

https://packagex.app

Founded in 2017

Located in United States

PackageX Pricing Overview

There is not a free version of PackageX.PackageX does offer a free trial.See additional pricing details for PackageX below.

Starting Price

  • Not provided by vendor
  • For pricing contact: alex@packagex.app or +1 (646) 568-9640

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

PackageX Features

Barcode Scanning
CASS Certified
Duplicate Management
Graphical Mail Piece Designer
Intelligent Mail Support
Job Management
PAVE Certified Presorting
Package Tracking
Signature Capture

PackageX Reviews

Showing 5 of 16 reviews
Overall
4.2/5
Ease of Use
4.3/5
Customer Service
4.6/5
Avatar Image
Alex L.
Community Associate
Hospitality, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 14, 2019

“Amazing Software”

OverallWe love using it and it allows us to notify members quickly for their packages
ProsSuper easy to use and speeds up our mailroom process
ConsSometimes notifications have been sent to the wrong person accidentally

Vendor Response

By PackageX on December 26, 2019
Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.
Reviewer Source 
Source: Capterra
November 14, 2019
Stu S.
Coordinator, Mail Center
Education Management, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 20, 2019

“PackageX Review - University Mail Center”

OverallWith package volume increasing at 20% per year, PackageX provides a faster and easier way to scan in, notify and track recipients' items. Occasionally, a package is misplaced and having a picture of the address label (and the surrounding color of the box or envelope) helps in finding it.
ProsNo longer needing to key in a student's name when a package is delivered for him or her
ConsThe photograph of the address label and barcode is occasionally blurred (probably operator error). I also must cut the weekly database update into four 1,000 count records before updating the system. However, the Technical Support team has been very helpful in walking me through the steps and promise a workaround will be provided in short order.

Vendor Response

By PackageX on December 26, 2019
Hi Stu, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.
Reviewer Source 
Source: Capterra
November 20, 2019
Esther P.
Ops Lead
Real Estate, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
January 8, 2020

“PackageX User Review ”

ProsEnjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.
ConsAt my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them

Vendor Response

By PackageX on January 13, 2020
Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app. Feel free to contact us on support@packagex.app with your queries and we can set up a training session to resolve all your issues related to PackageX app.
Reviewer Source 
Source: Capterra
January 8, 2020
Sami L.
Community Lead
Hospitality, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
January 9, 2020

“PackageX”

ProsMakes our jobs easier for getting notifications about packages to members.
ConsI find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Vendor Response

By PackageX on January 12, 2020
Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support. Feel free to contact us on support@packagex.app for any queries and we will get back to you as soon as possible.
Reviewer Source 
Source: Capterra
January 9, 2020
Cesar B.
Community Associate
Hospitality, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 8, 2020

“Great app and even better customer support”

OverallI've been using it for almost a year now, having used other softwares before for the same purpose, and I would still choose PackageX every time. Love how you approach your UX design and how much you take our opinions and feedback into account.
ProsThe support from the team that helps us. They are ALWAYS available and have never not solved one of our problems. Also, they incorporate feedback constantly and improve the product to make our jobs easier.
ConsReally not much to say. The very few things I've had problems with, have been solved and improved, so I'm really not worried about things that don't work well.

Vendor Response

By PackageX on January 10, 2020
Hi Cesar, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.
Reviewer Source 
Source: Capterra
January 8, 2020