# PackageX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PackageX the right Mailroom Management solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179362/PackageX/reviews --- PackageX 4.3 (35) [View alternatives](https://www.capterra.com/p/179362/PackageX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of PackageX Ease of use 4.5 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex L. Community Associate Hospitality Used the software for: 1-2 years ### "Amazing Software" November 14, 2019 5.0 We love using it and it allows us to notify members quickly for their packages Pros Super easy to use and speeds up our mailroom process Cons Sometimes notifications have been sent to the wrong person accidentally Review Source Response from PackageX December 26, 2019 Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible. MS Malachi S. Warehouse Manager Education Management Used the software for: 6-12 months ### "PackageX Is Worth It" March 10, 2025 4.0 Very happy with the program as a whole, and look forward to the continued improvement of the app! Pros The versatility of the application. I appreciate how with the workflows we can customize our usage, as well as our client's experience. In addition, the speed at which our distribution center can process packages now allows us to prioritize our customer service and our delivery schedules Cons The difficulty of changing where a package is being delivered to is a definite draw back. Occasionally, if using multiple devices to check in, packages will get suspended inside of one device and be difficult to remove from the que Review Source aA ayana A. Owner Arts and Crafts Used the software for: Less than 6 months ### "Give Package X a try" June 3, 2025 3.0 My overall experience is okay , it’s not the best but it’s far from the worse . Definitely worth the money Pros What I liked the most about packageX is that it helps me keep up with my inventory . It’s easy to use and set up Cons What I like the least is how it may not change the order status and sometimes you can’t edit the package Review Source KH Kate H. Facilities Coordinator Pharmaceuticals Used the software for: 2+ years ### "This is an essential tool for office use" January 9, 2025 5.0 I’ve been using PackageX management app for three years now. This mailing management app is incredibly helpful. It not only helps our team efficiently manage company mail and packages but also saves us a lot of time. The interface is simple and intuitive, making it very easy to use. Highly recommended to anyone needing to deal with a large volume of mail or packages, this is an essential tool! Cons If it could set up automated reminders, it would be even better. Review Source SP Shay P. Assistant Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Improving Our Package Handling Experience" November 22, 2024 5.0 Our experience has been exceptional. From seamless implementation to day-to-day usage, PackageX has exceeded our expectations. It’s a powerful tool that has brought incredible efficiency to our operations. Pros Package X Receive has completely transformed the way we handle packages. Its precision scanning tools and real-time tracking capabilities have streamlined our workflow and significantly reduced errors. The sleek and intuitive interface makes it a pleasure for our entire team. Cons The software is almost perfect, but I’d appreciate more detailed user guides for some of the advanced features. Review Source AT Andrew T. Warehouse and Mailroom Manager Package/Freight Delivery Used the software for: 1-2 years ### "Highly recommend PackageX and Receive" November 15, 2024 5.0 PackageX has been an amazing program to use. It has helped our mailroom smoothly with minimal problems. Since using the program, Less and less packages are missing because it does a good job at keeping track of every step. Pros \-It is an easy and straight forward program to use. -It has a lot of tools that make the mailroom's operation faster, simple, and flexible. Cons \-Randomly checked out one of our packages when we didn't want it to. -Barcode scanner feature is a little TOO fast and doesn't catch the tracking number but a different number. Review Source AK Avneet K. Site Security Manager Security and Investigations Used the software for: 2+ years ### "Must have for Mailrooms" November 12, 2024 5.0 Our overall experience with PackageX has been great. It is easy to get things sorted with their quick ticket system. It is best for record keeping on both the recipient and the delivery professional end. Pros Flexibility User friendliness Record keeping Cons We like everything about this software and do not really have anything to point. Review Source SL Sami L. Community Lead Hospitality Used the software for: 6-12 months ### "PackageX" January 9, 2020 3.0 Pros Makes our jobs easier for getting notifications about packages to members. Cons I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused). Review Source Response from PackageX January 12, 2020 Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support. Feel free to contact us on support@packagex.app for any queries and we will get back to you as soon as possible. SS Stu S. Coordinator, Mail Center Education Management Used the software for: 2+ years ### "On a Scale..." September 7, 2021 5.0 The Mail Center used to process incoming mail and packages by hand - a tedious, labor-intensive and inefficient way to receive deliveries. I estimate we're 80% more efficient in using PackageX Mailroom Pros After processing an average of 30 packages per day during the summer months when school is not in session, it was very easy to scale up to the daily 200 mail and package delivery counts with the start of the Fall 2021 semester. Cons I have discussed PackageX making updates known prior to their release. Reason for choosing PackageX Quality, price point competitiveness, response to technical inquiries. Review Source Response from PackageX October 13, 2021 Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update. VR Verified Reviewer Community Manager Real Estate Used the software for: 6-12 months ### "Great helper and issues preventer" December 11, 2019 4.0 Pros Track every package received and delivered Cons There is not an already received button. Review Source Response from PackageX December 26, 2019 Hi User, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible. CW Catharine W. Community Associate Hospitality Used the software for: Less than 6 months ### "wework review" January 31, 2020 4.0 Packagex was easy to learn to use and use everyday, I think things to improve the app would be less loading time when picking the recipient when they are picking the package up and a way to add nicknames under a persons name so it would automatically match a package addressed to nicknames to the same person Pros Easy to learn and use, pretty straight-forward Cons Loading time when scrolling through names Review Source Response from PackageX February 4, 2020 Hi Catharine, thank you for submitting your review! We are glad that you have found our product easy to learn and use. For your suggestion regarding the nicknames, the app allows you to add alternate names to a member so any package addressed to that alternate name would be notified to the member. Also, do reach out to us at support@packagex.app for any concern. We can also take you through a training session to help understand the flows of the app better. EP Eduard P. Community Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Incredible Product" January 8, 2020 4.0 Pros the ease of use, it helps with getting packages to our members faster Cons the fact that it notifies members twice when you scan Review Source Response from PackageX January 10, 2020 Hi Eduard, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible. RD Rodrigo D. Community Associate Real Estate Used the software for: 1-2 years ### "Very good customer xp" May 4, 2020 5.0 1.000 Pros I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats! Cons The app is very good, my problem was regarding a message being sent automatically, but you fixed it.. Review Source Response from PackageX May 12, 2020 Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible EP Esther P. Ops Lead Real Estate Used the software for: 6-12 months ### "PackageX User Review " January 8, 2020 4.0 Pros Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple. Cons At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them Review Source Response from PackageX January 13, 2020 Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app. Feel free to contact us on support@packagex.app with your queries and we can set up a training session to resolve all your issues related to PackageX app. CB Cesar B. Community Associate Hospitality Used the software for: 6-12 months ### "Great app and even better customer support" January 8, 2020 4.0 I've been using it for almost a year now, having used other softwares before for the same purpose, and I would still choose PackageX every time. Love how you approach your UX design and how much you take our opinions and feedback into account. Pros The support from the team that helps us. They are ALWAYS available and have never not solved one of our problems. Also, they incorporate feedback constantly and improve the product to make our jobs easier. Cons Really not much to say. The very few things I've had problems with, have been solved and improved, so I'm really not worried about things that don't work well. Review Source Response from PackageX January 10, 2020 Hi Cesar, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it. KRC Karl Rodrigue C. sales manager Cosmetics Used the software for: 2+ years ### "software that can be better" May 26, 2022 3.0 the after-sales service is efficient in case of problems. I am satisfied with the software and it must work well Pros easy to use, software makes work easier, to get notifications about packages. after-sales service is fast. being heard by the teams is good. Cons when several parcels arrive for the same person, it must be added manually. an easier way to mark someone or more people would be welcome Review Source ML Michael L. Community Lead, Hospitality Hospitality Used the software for: 6-12 months ### "An Operational DREAM!" November 22, 2019 5.0 Pros PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!! Cons Honestly, from my perspective, there isn't much to dislike. It completely transformed our mailroom operations for the better! Review Source Response from PackageX December 26, 2019 Hi Michael, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it. AL Alexander L. Community Lead Hospitality Used the software for: 6-12 months ### "PackageX review" January 22, 2020 4.0 great! Pros This software has increased the functionality of our day-to-day drastically and thinks of every parameter necessary to facilitate packages Cons The inability to delete or cancel packages on the mobile app and the incongruencies from the website to the app. Many times people in our system don't automatically link to a business, so while it checks in for them, it does not link them to a business and makes it difficult when checking out the package as they're not linked to a business. Review Source Response from PackageX January 27, 2020 Hi Alexander, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible. TO Thomas O. Community Real Estate Used the software for: 2+ years ### "Thomas O'Neale - Package X Review " September 24, 2021 4.0 I use it for mailroom management, it is a great product. I use it daily. Pros It is easy to use and is a very reliable system. Cons The automatic integration does not usually work well. Review Source Response from PackageX October 13, 2021 Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update. AT Anisha T. community manager Hospitality Used the software for: 6-12 months ### "Useful yet manual" January 8, 2020 4.0 Pros tracking the inventory, app user interface Cons 1\. could we customise the reminder process in case a package is not collected? 2. could the team get a reminder email of all packages that are not marked as picked up? this way, they could clear it out in one go. somewhat like the way slack reminds you about channels on which you're not active. Review Source Response from PackageX February 12, 2020 Hi Anisha, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. For your concern regarding the customization of the reminder process, you can do that from the settings section of the dashboard for your building. Feel free to mail us at support@packagex.app with the date range and our team will send you the required packages report. JK Jacqueline K. Community Associate Hospitality Used the software for: 1-2 years ### "Easy to use package app" January 8, 2020 5.0 Pros I love how it easily notifies members and signs them out Cons I wish there was an easier way to upload large quantities of members or a way for it to connect to our database with all of our members emails so we don't have to input manually Review Source Response from PackageX January 10, 2020 Hi Jacqueline, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible. PM Puneet M. Community Lead Commercial Real Estate Used the software for: 1-2 years ### "Its convinient" January 9, 2020 5.0 Pros The scanning feature is very nice and smooth to use. The UI also to find pre-scanned names is very comfortable. Cons Sometimes if automatically signs out and its a little difficult to sign back in. Review Source Response from PackageX January 29, 2020 Hi Puneet, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible. JB Jordana B. Community Associate Hospitality Used the software for: 1-2 years ### "PackageX Review" November 18, 2019 5.0 Companies are able to see the package they ordered. Pros PackageX is reliable, trustworthy, and easy. Cons No cons! It has been super beneficial for our team. Review Source Response from PackageX December 26, 2019 Hi Jordana, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it. AK Audra K. Community Associate Hospitality Used the software for: 6-12 months ### "Great product" January 8, 2020 5.0 Pros Ease of checking in packages, recognizes names and company names to match package with the correct person, can sign out multiple packages at a time Cons Slow at times, doesn't recognize some names unless typed in a certain way, new members do not always appear in the app and must be manually input into the packageX system Review Source Response from PackageX January 10, 2020 Hi Audra, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible. PI Pam I. Community Associate Real Estate Used the software for: 1-2 years ### "Great user experience" January 23, 2020 5.0 Pros It's really intuitive and easy to follow Cons Nothing, i like everything about it. I use it every day for work and it has helped me a lot Review Source Response from PackageX January 27, 2020 Hi Pam, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it Similar Products Featured ## Related categories [Inventory Management](https://www.capterra.com/inventory-management-software/)[Mailroom Management](https://www.capterra.com/mailroom-management-software/)[Warehouse Management](https://www.capterra.com/warehouse-management-software/)